Grab launches new initiatives and ‘GrabFood Small Business Programme’ to help merchant-partners

We understand that the new normal can make this challenging, especially if you run a small business. 

That’s why we’re launching new initiatives that will help all our merchant-partners, with additional support especially for small businesses

Get improved rates and a new service.

To help reduce your costs while you grow your business with us, merchant-partners will enjoy a GrabFood Self Pick-Up service fee capped at 15%.

 Self Pick-Up service fee capped at 15%

Offering a Self Pick-Up option lets more consumers discover your store and place orders that they can pick up themselves. If your store has not opted in for GrabFood Self Pick-Up yet, you can submit your details here.
This lower fee for GrabFood Self Pick-Up will be automatically applied starting on 18th May 2021.

Introducing Grab Online Shop

Our newest service, Grab Online Shop scheduled to be launch in June. In this new service for GrabFood merchant-partners, we will create an online shop for you to customise with your own branding, so you can engage with your consumers, your way. Your online shop will also be fully integrated with  GrabPay and GrabRewards and deliveries fulfilled by Grab’s Delivery-Partners.

Note: The menu in the online shop will mirror your existing GrabFood menu 

Interested in joining our launch?

Click the link below to get more info:

Running a small business with monthly sales of less than RM30k on GrabFood?

We are launching GrabFood Small Business Programme as part of our new initiative to support our small business merchant-partners. Enjoy recurring campaigns along with webinars to help you promote and improve various aspects of your business.

 0% service fee for Grab Online Shop

We’ll waive the service fee for your own branded online shop, enabled by Grab. The waiver will apply to the entire year of 2021. This is our way of supporting your recovery in this new normal, as we understand that online deliveries are especially important to your business right now.

GrabFood Small Business Week

We will run a monthly GrabFood Small Business Week campaign to help increase sales for small businesses on the Grab App. These week-long campaigns will be fully funded by Grab. Starting with free deliveries on 25th May 2021, these campaigns will encourage consumers to support your brand while enjoying savings when they order from small businesses on GrabFood.

GrabFood Small Business Webinar

These recurring webinars will cover topics like tips to maximise your online presence through free tools, turning data into insights that you can use to drive more traffic to your digital shop, and improving your digital menu.

Terms and Conditions.

To join the GrabFood Small Business Programme , you must be a GrabFood merchant-partner that meets all the following basic requirements:
Programme requirements subject to change at Grab’s discretion.


We’re committed to helping you grow your business, and our programme is designed to provide you with the additional support you need. Here’s to a speedy post-MCO recovery!

If you have further questions regarding the programme above, please visit our help centre page here and fill in your questions in the description column.

Enjoy 9% (RM8) Rebate at

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.