Grab launches new initiatives and ‘GrabFood Small Business Programme’ to help merchant-partners

We understand that the new normal can make this challenging, especially if you run a small business. 

That’s why we’re launching new initiatives that will help all our merchant-partners, with additional support especially for small businesses

Get improved rates and a new service.

To help reduce your costs while you grow your business with us, merchant-partners will enjoy a GrabFood Self Pick-Up service fee capped at 15%.

 Self Pick-Up service fee capped at 15%

Offering a Self Pick-Up option lets more consumers discover your store and place orders that they can pick up themselves. If your store has not opted in for GrabFood Self Pick-Up yet, you can submit your details here.
This lower fee for GrabFood Self Pick-Up will be automatically applied starting on 18th May 2021.

Introducing Grab Online Shop

Our newest service, Grab Online Shop scheduled to be launch in June. In this new service for GrabFood merchant-partners, we will create an online shop for you to customise with your own branding, so you can engage with your consumers, your way. Your online shop will also be fully integrated with  GrabPay and GrabRewards and deliveries fulfilled by Grab’s Delivery-Partners.

Note: The menu in the online shop will mirror your existing GrabFood menu 

Interested in joining our launch?

Click the link below to get more info:

Running a small business with monthly sales of less than RM30k on GrabFood?

We are launching GrabFood Small Business Programme as part of our new initiative to support our small business merchant-partners. Enjoy recurring campaigns along with webinars to help you promote and improve various aspects of your business.

 0% service fee for Grab Online Shop

We’ll waive the service fee for your own branded online shop, enabled by Grab. The waiver will apply to the entire year of 2021. This is our way of supporting your recovery in this new normal, as we understand that online deliveries are especially important to your business right now.

GrabFood Small Business Week

We will run a monthly GrabFood Small Business Week campaign to help increase sales for small businesses on the Grab App. These week-long campaigns will be fully funded by Grab. Starting with free deliveries on 25th May 2021, these campaigns will encourage consumers to support your brand while enjoying savings when they order from small businesses on GrabFood.

GrabFood Small Business Webinar

These recurring webinars will cover topics like tips to maximise your online presence through free tools, turning data into insights that you can use to drive more traffic to your digital shop, and improving your digital menu.

Terms and Conditions.

To join the GrabFood Small Business Programme , you must be a GrabFood merchant-partner that meets all the following basic requirements:
Programme requirements subject to change at Grab’s discretion.


We’re committed to helping you grow your business, and our programme is designed to provide you with the additional support you need. Here’s to a speedy post-MCO recovery!

If you have further questions regarding the programme above, please visit our help centre page here and fill in your questions in the description column.