Flash floods in Penang and Sg. Petani, Kedah

Dear friends and families in Penang and Sg. Petani, Kedah, we at Grab are deeply saddened by your loss caused by the flash floods that started last Saturday, 5 November 2017. Until the authorities announce that this natural disaster is officially over, we hope you’ll stay safe and not make unnecessary travels.

We have all hands on deck, working on solutions to help provide relief to our drivers, passengers, and other victims to the best of our abilities. In the coming days, we will be making more announcements about our relief efforts.

We’re also touched by the many Malaysians who have stepped up and asked how they can help. Please be patient as we finalise on our relief efforts.

Please check this page for updates on #GrabRelief.

Updates on 13 November 2017, 2.00pm.

  1.  Grab staff and driver-partners from all over Peninsula Malaysia are coming to Penang to boost the supply of GrabCars while the state continues to work on flood recovery. We look forward to meeting our Penang passengers and driver-partners while we are there.

Updates on 9 November 2017, 2.01pm.

  1. We’re giving RM5 off x 25 rides to each passenger in Penang to hopefully lighten the burden a little.
    • To redeem this, please use the code ‘Grab4PG’.
    • Redemption starts from today until 23 November 2017.
    • Applicable 7am-7pm, up to 10,000 rides a day.

Updates on 6 November 2017, 7.05pm.

  1. There will be no surge pricing in affected areas until further notice.
  2. There will be zero commission on drivers’ fares in affected areas until further notice.
  3. Ignores or cancellations from 3 Nov (Friday) – 5 Nov (Sunday) will not be counted into a driver’s weekly AR/CR (for incentives) in Penang.
  4. The Grab Driver Centre in Penang was affected by the flood, hence it will be closed until further notice as we begin clean-up efforts.
  5. You may experience a delay in service during this period, so we thank you in advance for your kind patience and understanding.

Sean Goh,
Country Head
On behalf of Grab Malaysia

Enjoy 9% (RM8) Rebate at

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.