Q1: When will the new Maybank GRAB Mastercard Platinum Credit Card be launched?

The new Maybank GRAB Mastercard Platinum Credit Card will be launched on the 18 August 2020 (12pm).

Q2: Is this Maybank GRAB Mastercard Platinum Credit Card a conventional / Syariah-compliant Islamic credit card?

This is a conventional banking credit card, there is no Syariah-compliant Islamic version of the Maybank GRAB Mastercard Platinum Credit Card

Q3: What’s the eligibility to apply for this Maybank GRAB Mastercard Platinum Credit Card?

• Malaysian with valid NRIC (not applicable for permanent residency & foreigners)
• Aged 21 – 65 (for supplementary card, aged 18 – 65)
• Minimum income of RM24,000 per annum (proof of income required)
• Must be a Grab user

Q4: What is the Annual Fee for the card (including supplementary cards)?

NO annual fee for this card, lifetime annual fee waiver.

Q6: My Maybank GRAB Mastercard Platinum Credit Card application is rejected, what should I do?

Due to privacy & confidentiality reasons, we are unable to identify the credit card application rejection reason, you may contact Maybank Group Customer Care at 1-800-88-1801 or mbbcardservices@maybank.com.my for assistance.

Q7: If I have an existing Grab account, will I be able to link it with the Maybank GRAB Mastercard Platinum Credit Card?

Yes, the newly applied Maybank GRAB Platinum Mastercard Credit Card can be added into the existing Grab account in Grab’s app. Kindly note that the existing Grab account has to share the same mobile number that was used to apply for the Maybank GRAB Platinum Mastercard Credit Card.
The steps to add credit card in Grab’s app is available here

Q8: Are there any extra features for Maybank GRAB Mastercard Platinum Credit Card?

Yes, customers will enjoy:
– Accelerated Platinum GrabRewards Membership Upgrade for 6-months
– More exclusive privileges with Mastercard Priceless™ Specials here

Q9:  What will happen to my Grab account if my physical Maybank GRAB Mastercard Platinum Credit Card is lost or it is cancelled due to fraud and is replaced with a new card?

Your Grab account will remain. Once your card has been replaced, please add the replaced card details into the Grab app.

Q10: How do I know if my application has been approved?

You will receive either SMS, email or push notification from Maybank to inform you on the status of your application. Alternatively, you may contact Maybank Group Customer Care at 1-800-88-1801 or mbbcardservices@maybank.com.my for assistance.

Q11: What is a digital Maybank GRAB Mastercard Platinum Credit Card and physical Maybank GRAB Mastercard Platinum Credit Card?

A digital Maybank GRAB Mastercard Platinum Credit Card is a virtual copy of the Maybank GRAB Mastercard Platinum Credit Card which consists of all necessary details for usage like CVV, expiry date, 16 digit code & etc.
Only Existing Maybank customer will receive a digital Maybank GRAB Mastercard Platinum Credit Card which can be viewed in Maybank2u website (not viewable via M2U app) within the same day after the application is approved. A physical Maybank Grab Mastercard Platinum will be issued as well.

Note: The digital Maybank GRAB Mastercard Platinum Credit Card details can be viewed on Maybank2U website. A digital Maybank GRAB Mastercard Platinum Credit Card will only be issued to existing Maybank2u customers. New-to-bank or existing customers with no Maybank2U access will not receive a digital Maybank GRAB Mastercard Platinum Credit Card.

Q12: What is the validity of the digital Maybank GRAB Mastercard Platinum Credit Card?

The digital card will be deactivated 10 calendar days after approval.

Q13: Can I use the digital Maybank GRAB Mastercard Platinum Credit Card prior to receiving the physical card? 

Yes, the digital Grab card has a card limit of RM300 that can be used for transactions within the Grab app only until the physical card arrives.
Once you have activated the physical card, the digital card will be automatically deactivated.

Note: If customer did not activate the physical card, the deactivation of the digital card happens after the 10 days grace period.

Q14: Where can I view my digital Maybank GRAB Mastercard Platinum Credit Card?

You can view the digital card details (card number and CVV) from Maybank2U website only. TAC is required to view the card number or CVV.

Q15: Will my digital Maybank GRAB Mastercard Platinum Credit Card be automatically cancelled upon cancellation of my physical Maybank GRAB Mastercard Platinum Credit Card?

If you choose to cancel your physical card, your digital Grab card will also be deactivated.

Q16: I have yet to receive my physical Maybank GRAB Mastercard Platinum Credit Card, what should I do?

You may contact Maybank Group Customer Care at 1-800-88-1801 or mbbcardservices@maybank.com.my for assistance.

Q17: When will the Service Tax be charged to my new Maybank GRAB Mastercard Platinum Credit Card? Is it upon the first spend on the digital Maybank GRAB Mastercard Platinum Credit Card or the activation of the physical Maybank GRAB Mastercard Platinum Credit Card?

For new cards, Service Tax will be imposed upon activation of the card. If the card is not activated within 3 months, the Service Tax will be imposed on the 3rd month.

Q18: My Maybank GRAB Mastercard Platinum Credit Card application was rejected, what should I do?

As the rejection reason for each customer is unique & confidential, please contact Maybank Group Customer Care at 1-800-88-1801 or mbbcardservices@maybank.com.my for assistance.

Q25: As an existing Grab account user, will I be eligible for the 1,000 Welcome GrabRewards Points?

Yes, the 1,000 Welcome GrabRewards Points will be credited into your existing Grab account as long as your mobile number in the Grab account is the same as the mobile number of your Maybank GRAB Platinum Mastercard Credit Card.

Note: 1,000 Welcome GrabRewards Points will only be rewarded to the principal card member.

Q26: I have not received 1,000 welcome GrabRewards Points gift after activating my Maybank GRAB Mastercard Platinum Credit Card, who do I need to contact for inquiry?

You should receive the 1,000 Welcome GrabRewards Points within T+ (3 to 5 days) after the card has been activated (1st successful transaction with the card). Please make sure the mobile number registered to your Maybank GRAB Platinum Mastercard Credit Card is the same as your mobile number for your Grab account.

Otherwise, kindly contact Maybank Group Customer Care at 1-800-88-1801 or mbbcardservices@maybank.com.my for assistance.

Q27: I have not received RM50 worth of GrabFood & GrabCar vouchers gift, who do I need to contact for inquiry?

The RM50 worth of GrabFood & GrabCar vouchers gift is subjected to minimum spend of RM300 with the Maybank GRAB Mastercard Platinum Credit Card within 45 days from card activation.

You should receive the RM50 worth of GrabFood & GrabCar vouchers (5x RM5 GrabCar & 5x RM5 GrabFood vouchers) within 12 weeks upon completing the above. Please make sure the mobile number registered to your Maybank GRAB Platinum Mastercard Credit Card is the same as your mobile number for your Grab account.

Otherwise, kindly contact Maybank Group Customer Care at 1-800-88-1801 or mbbcardservices@maybank.com.my for assistance.

Q28: Are there any transactions that DO NOT qualify for GrabRewards points with this Maybank GRAB Mastercard Platinum Credit Card?

The following transactions are not taken into account in the accumulation of GrabRewards Points:
– Maybank EzyCash, Maybank EzyPay Instalment, Maybank EzyPay Plus, Cash Treats, Cash Advance, Balance Transfer;
– Transaction at Government Bodies and any reloads on e-wallets (except Grab e-wallet);
– Payment via JomPAY and FPX;
– Refunded, disputed, unauthorized or fraudulent retail transactions;
– Payment of card annual membership fees, interest charges, late payment charge, cash advance fee;
– Any other form of service or miscellaneous fees.

Q29: Where can I track my collected Maybank GrabRewards Points?

You can track the points in your Maybank GRAB Mastercard Platinum Credit Card monthly statement and also in the Grab application. The steps to check GrabRewards Points are available here

Q30: When will I receive my Maybank GrabRewards Points after using the Maybank GRAB Mastercard Platinum Credit Card?

Once the transaction is captured as a valid transaction by your Maybank GRAB Mastercard Platinum Credit Card, the Maybank GrabRewards Points will be updated in the Grab application within 3 to 5 working days basis labeled as “Grab X Maybank Points” (there will no app notification on this). For any missing GrabRewards Points related to Maybank GRAB Mastercard Platinum Credit Card, you may contact Maybank Group Customer Care at 1-800-88-1801 or mbbcardservices@maybank.com.my for assistance.

Q31: I have transacted using my Maybank GRAB Mastercard Platinum Credit Card but I did not receive my “Grab X Maybank Points” even after 3 – 5 working days, what can I do?

For any missing GrabRewards Points related to Maybank GRAB Mastercard Platinum Credit Card, you may contact Maybank Group Customer Care at 1-800-88-1801 or mbbcardservices@maybank.com.my for assistance.

Q32: If my Maybank GRAB Mastercard Platinum Credit Card was used in a fraudulent transaction or lost, what will happen to the GrabRewards Points?

Once the fraudulent transaction is cancelled, the allocated GrabRewards Points will be deducted accordingly.

Q33: Can I use my GrabRewards Points to off-set Service Tax or redemption of vouchers/items/Air miles?

NO.

Q34: If a VAT refund is transferred into Maybank GRAB Mastercard Platinum Credit Card, what will happen to the points?

In this case, the transfer will cause a GrabRewards Points deduction. It is advisable to refund the tax back to its original credit card to avoid such issue.

Q35: If my transaction is cancelled/ reversed/ refunded, what will happen to my GrabRewards Points?

The awarded GrabRewards Points will be reversed accordingly.

Q36: Is there any expiry for GrabRewards Points?

For GrabRewards Points utilization and expiration, customers should refer to GrabRewards’ T&C here

Q37: Will the GrabRewards Points awarded from Maybank GRAB Mastercard Platinum Credit Card contribute to GrabRewards tier upgrade & points expiry extension?

NO, the GrabRewards Points awarded does not contribute to GrabRewards tier upgrade; YES, the GrabRewards Points awarded contributes to points expiry extension

Q38: Will there be Maybank TreatsPoints awarded for this Maybank GRAB Mastercard Platinum Credit Card?

NO.

Q39: If I cancel my existing Maybank card upon approval of Maybank GRAB Mastercard Platinum Credit Card, can I request to transfer the TreatsPoints from the cancelled card to Maybank GRAB Mastercard Platinum Credit Card?

NO. You are not allowed to transfer the TreatsPoints from any of the cancelled card to Maybank GRAB Mastercard Platinum Credit Card

Q40: When will I be upgraded to Platinum tier on GrabRewards?

You will be upgraded based on the the “1,000 Grab X Maybank Welcome Points” receive date. The Platinum tier upgrade will be done twice a month (every 1st & 16th).
Example 1: 1,000 Grab X Maybank Welcome Points receive date is 1st to 15th of the month, user will be upgraded to Platinum tier on 16th of the month
Example 2: 1,000 Grab X Maybank Welcome Points receive date is 16th to end of the month, user will be upgraded to Platinum tier on 1st of the month

Q41: How do I check my GrabRewards tier status?

Your GrabRewards tier status can be found under your account. From the Grab app Home Page → Account → tier is stated in the 1st row below your Profile name

Q42: Are the welcome or any promotional rewards extended to Maybank GRAB Mastercard Platinum Credit Card supplementary card members?

NO, supplementary card members will not receive neither the 1,000 Maybank GrabRewards Points nor the 5x RM5 GrabCar & 5x RM5 GrabFood vouchers nor any rewards from promotional offers. 

Q43: Are supplementary card members entitled to Maybank GrabRewards Points?

NO, the GrabRewards Points will be given to Principal card member only, based on the combination of both Principal and Supplementary cardmember’s spending.

Klook

1) Offer is valid for bookings on www.klook.com or Klook mobile app
2) To enjoy the offer, promo code must beapplied upon check-out
3) Promo code GRABMASTERCARD7 entitles users to additional 7% discount on all Malaysia activities with a minimum spend of RM150. Maximum discount is capped at RM20 per booking and is valid for one-time use only
4) Promo codes are valid for Malaysian users only.
5) Payment must be made with Maybank Grab Mastercard Platinum Credit Card.
6) Offer cannot be exchanged for cash or used in conjunction with other promotions/offers, coupons/vouchers and loyalty/privilege cards.
7) Offer is valid from 01/08/2020 to 31/07/2021.
8) Other general terms and conditions apply.

Alpro Pharmacy

1) Payment must be made with the Maybank Grab Mastercard Platinum Credit Card.
2) Offer cannot be exchanged for cash or used in conjunction with other promotions/offers, coupons/vouchers and loyalty/privilege cards.
3) Offer is valid from 01/08/2020 to 31/07/2021.

Harvey Norman

1) Payment must be made with the Maybank Grab Mastercard Platinum Credit Card.
2) Offer cannot be exchanged for cash or used in conjunction with other promotions/offers, coupons/vouchers and loyalty/privilege cards.
3) Offer is valid from 18/08/2020 to 31/08/2021.
4) Promotions are limited and subject to stock availability. For instance, if an order is placed but the item is out of stock, Harvey Norman has the right to cancel the order and refund your purchase within 14 working days from the date of purchase.
5) Picture used may not be an exact representation of the product.
6) We reserve the right to revise these Sales Terms from time to time at our discretion. Such revisions will be effective immediately upon publication on this website. We recommend you review the terms for amendments each time you use the website and before placing any Order.
7) Each promo item is limited to 1 purchase per customer.
8) By placing an order, you are subject to Harvey Norman’s Online Sale Terms. Refer here for more information.
9) Any changes to these Sales Terms will apply to any Order you place from the effective date of change.

ZALORA

1) Payment must be made with the Maybank Grab Mastercard Platinum Credit Card.
2) Offer cannot be exchanged for cash or used in conjunction with other promotions/offers, coupons/vouchers and loyalty/privilege cards.
3) Offer is valid from 18/08/2020 to 18/08/2021.
4) Valid for items sold by Zalora and sellers with brand exclusions applied.

Starbucks

1) Promo is valid until 3o/11/2021.
2) 20% OFF is strictly for Food & Beverage (a la Carte) menu only with minimum spend of RM20 per transaction per receipt.
3) Limited redemptions available, please refer here for more info.
4) Not valid with any other promotions, discounts or set meals.
5) Discount not applicable for Starbucks merchandise, packaged food, bottled drinks and whole beans.
6) Offer is valid at Starbucks Nationwide EXCEPT Starbucks Reserve Bar. (Malaysia only)
7) Pay with Maybank Grab Mastercard platinum credit card to enjoy the discount.

SOCAR

1) Maybank Grab card has to be saved as a payment method on the SOCAR app
2) ‘PROMO’ will be automatically added into ‘Coupon Book’ once the respective Maybank Grab card has been approved as a payment method in the SOCAR App.
3) Payment must be made using a  Maybank Grab Card issued in Malaysia.
4) Promotion period is from 18/08/2020 to 31/08/2021.
5) RM10 OFF with min 3 hours booking x 3 coupons.
6) This promo applies to all cars model except Mini and BMW.

Hermo

New Hermo user

1) To redeem promo code, please ensure you are logged into your Hermo account.
2) New users are required to create an account at www.hermo.my
3) Promo code is valid from 07/07/2020 to 30/06/2021
4) Promo code value is 10% off sitewide with no minimum spend. Discount capped at RM15.
5) Promo code is redeemable on all platforms (Desktop, Mobile App).
6) Promo code is only usable once per user.
7) Only one (1) promo code is allowed to be applied in a single order.
8) Promo code is not refundable and/or exchangeable for cash and credits.
9) Discount is not applicable for OMO/XOMO deals and/or in conjunction with other promotions where voucher exclusions apply.
10) Payment must be made with a Grab x Maybank Credit Card.
11) Hermo.my reserves the right to amend these Terms and Conditions without giving prior notice.

Hermo existing user

1) To redeem promo code, please ensure you are logged into your Hermo account.
2) New users are required to create an account at www.hermo.my
3) Promo code is valid from 07/07/2020 to 30/06/2021
4) Promo code value is RM10 off sitewide with RM120 minimum spend.
5) Promo code is redeemable on all platforms (Desktop, Mobile App).
6) Only one (1) promo code is allowed to be applied in a single order.
7) Promo code is not refundable and/or exchangeable for cash and credits.
8) Discount is not applicable for OMO/XOMO deals and/or in conjunction with other promotions where voucher exclusions apply.
9) Payment must be made with a Grab x Maybank Credit Card.
10) Hermo.my reserves the right to amend these Terms and Conditions without giving prior notice