The New Family Account. Check on your family’s safety at every point of their journey.


Never worry if mom, dad, or your loved one has arrived at their destination safely. With Family Account, you can now track their location throughout their journey and also pay for rides on their behalf.

Why Family Account


See where they are, at all times

Know where your loved one is on the map, and when they have boarded or alighted with in-app notifications.


Chat with the driver directly

Let the driver know how they can look out for your family member with a 3-way chat feature.


Pay for their rides

Help your family member check and settle the bill directly. They won’t even have to bring along their wallet!

Our Commitment to Safety

You control who sees your information

Our app and backend systems employ best-in-class security frameworks that guard users’ accounts, transaction data, e-wallet, and other private information.

Every transaction is protected

Our app features are continually strengthened and protected by the latest technology and our stringent processes, so users can do what they need with peace of mind.

A safer experience for all

No consumer should have to feel unsafe while using any of our services. Grab is always on standby to ensure a smooth and secure experience.

Learn more

Learn more


Got questions? We’ve got answers.

For more questions, please visit our Help Centre.

  • What is Family Account

    Be part of your family’s journey whenever they use Grab! With a Family Account, you can now have peace of mind knowing that your family is traveling safely with Grab. 

    Receive real-time trip updates and pay for your family’s rides, all within the convenience of your Grab app.

  • Who can use the Family Account

    Family Account is available for everyone you nominate as a family member, as long as they are 18 years old and above. You can add up to 9 members to your Family Account and start receiving trip updates from your Grab app. 

  • How do I set up and update my Family Account

    To create your Family Account, follow these steps below:
    Do note that currently, only Grab users in Johor Bahru are able to create a Family Account.

    1. On your Grab app home screen, tap Account > Create Family Account. 
    2. Agree to the Terms of Service. 
    3. Share your contacts list with Grab and select family members from your contacts list You can select up to 9 members.

    Select a payment method. This will be shared with your family members, whenever they need your help to pay for their bookings.  Please note that each Grab user can only create one Family Account. If you are already a member in another Family Account, you will not be able to create a separate Family Account.

  • How do members use Family Account to book a ride

    To book a ride via your Family Account:

    1. Proceed to enter your Pick-up and Drop-off points. 
    2. On the Profile screen, tap Family.

    If you’ve joined a Family Account, it will be selected for you by default. 

  • How does location sharing work for Family Account

    Enjoy hassle free location sharing and live Group Chat when you book a ride using Family Account. If you have selected Family as your ride profile, and your location will be automatically shared with your family admin.

    Your Family Admin will be able to see all the members’ ongoing rides and past rides from the Activity page. 

    If you’re uncomfortable to share your ride location with your Family Admin, please book your rides using your Personal profile.

    Your safety is important to us, and even more so to your Admin. We want your family to have peace of mind when you are traveling with Grab, and the best way to do so is for them to know where you are.

  • How can members use family admin's shared payment

    Proceed to book per usual and make sure to tap your Family profile.The Admin’s shared payment will be selected for by default. Members will have the flexibility to switch to their personal payment methods if they do not wish to use a shared payment method.

Enjoy 9% (RM8) Rebate at

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.