Consumer

The New Family Account. Book, track and pay for your loved ones’ rides.

Overview

Nothing’s more important than your family’s safety. And it’s now easier to ensure this with Family Account. Book, track, and pay for your loved ones’ rides. You’ll also get timely notifications at every step.

Why Family Account

1

Book rides on their behalf

Help family members get to their appointments comfortably and on time, rain or shine.

2

Track their journey

Make sure your loved one doesn’t get lost, and there are no unexpected detours.

3

Pay for their rides

Settle the bill before the trip starts. So they can truly sit back and relax.

Our Commitment to Safety

You control who sees your information

Our app and backend systems employ best-in-class security frameworks that guard users’ accounts, transaction data, e-wallet, and other private information.

Every transaction is protected

Our app features are continually strengthened and protected by the latest technology and our stringent processes, so users can do what they need with peace of mind.

A safer experience for all

No consumer should have to feel unsafe while using any of our services. Grab is always on standby to ensure a smooth and secure experience.

Learn more

Learn more

FAQs

Got questions? We’ve got answers.

For more questions, please visit our Help Centre.

  • What is Family Account

    Be part of your family’s journey whenever they use Grab! With a Family Account, you can now book rides for your family members, receive real-time trip updates and pay for your family’s rides, all within the convenience of your Grab app.

  • Who can use the Family Account

    Family Account is available for everyone you nominate as a family member, as long as they are 18 years old and above. You can add up to 9 members to your Family Account and start receiving trip updates from your Grab app. 

  • How do I set up and update my Family Account

    To create your Family Account, follow these steps below:

    1. On your Account page, tap “Create Family Account”.
    2. Agree to the Terms of Service.
    3. Select up to 9 family members from your contact list.
  • How do members use Family Account to book a ride

    To book a ride via your Family Account:

    1. Proceed to enter your Pick-up and Drop-off points. 
    2. Switch your profile from 'Personal' or 'Business' to 'Family'.
      If you’ve joined a Family Account, 'Family' will be selected for you by default.
  • Who can use the Book-on-Behalf-Of-Family feature?

    Family Account Admins and their added family members can use this feature. Ensure your family member is successfully added to your Family Account and has push notifications enabled in their Grab app to receive ride notifications.

  • How can I book a ride on behalf of my family member?

    As a Family Account Admin, you can follow these steps:

    1. Tap on the Car tile.
    2. Enter the pick-up and drop-off locations for your family member.
    3. Tap the icon in the top-right corner (default is 'Me').
    4. Select the family member you want to book the ride for.

    Tap 'Book'

Enjoy 9% (RM8) Rebate at
AEON

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.