Did you know? The identity verification process is part of Bank Negara Malaysia’s regulation that helps us prevent fraudulent activities and verify the rightful owner of each GrabPay Wallet.
Tap on ‘Payment’ to activate your GrabPay Wallet
Enter your full name & MyKad (NRIC) details
Tap on ‘Upgrade Wallet’
Fill in your identification number & take a photo of your ID
Launch camera and take a live selfie with your ID
Fill in your personal details & submit
Your submission status will be updated in 2–3 working days
You will be entitled to receive 2,000 GrabRewards Points once you have successfully verified or upgraded to the premium GrabPay Wallet.
Campaign is valid from 10 Sep 2021 – 09 Oct 2021.
The differences between a basic and premium GrabPay Wallet:
Tap on ‘Payment’ & refer image below on how to identify between a basic and premium GrabPay Wallet.
Campaign is only eligible for selected users who received the promotional message on their Grab app. Campaign is only valid in Malaysia and for Malaysians only.
As part of Bank Negara Malaysia’s regulation, all e-wallet users are required to complete an identity verification process by submitting a live selfie and personal details.
This step helps us prevent fraudulent activities and verify the rightful owner of each GrabPay Wallet.
The GrabPay Wallet verification process takes 2-3 working days. Upon approval, you will be notified of your application status via the Grab app.
Alternatively, you may refer image below:
1) Open the Grab app; Tap on #1 ‘Payment’
2) Tap on #2 to check on your application status.
An explanation will be given in your Grab app on why the application failed or got rejected, and the next steps needed.
To find out more, you can open the Grab app, tap on “Payments” then tap on “Review your details”. Refer screenshots below for reference on examples of why your application failed or got rejected. (retake a photo of ID or retake a live selfie with ID).
All submissions to verify or upgrade to a premium GrabPay Wallet are subject to approval. Bonus GrabRewards Points will be awarded within 5 working days upon approval.
GrabRewards Points awarded can be viewed under “Points History” on the Grab app.
Yes, each eligible user is limited to 1x 2,000 GrabRewards Points throughout the campaign period.
The campaign will end once the maximum collective allocation of 30,000,000 GrabRewards Points (15,000 premium GrabPay Wallet approval) is reached.
All applicants will be notified via the Grab app. GrabRewards Points awarded can be viewed under “Points History” on the Grab app.
As long as your application to upgrade to premium GrabPay Wallet happens within the campaign period, you will be entitled to the bonus GrabRewards Points provided that your application is approved.