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Get the best e-wallet experience with the premium GrabPay Wallet

It’s really easy to unlock the full potential of your GrabPay Wallet! Plus, when you verify or complete the upgrade between 10 Sep to 9 Oct, you’ll be rewarded with 2,000 GrabRewards Points! (worth RM12.50)

Get these perks too when you upgrade now

basic-vs-premium-table

Here’s how to verify or upgrade to premium GrabPay Wallet:

Did you know? The identity verification process is part of Bank Negara Malaysia’s regulation that helps us prevent fraudulent activities and verify the rightful owner of each GrabPay Wallet.

Frequently Asked Questions (FAQs)

You will be entitled to receive 2,000 GrabRewards Points once you have successfully verified or upgraded to the premium GrabPay Wallet.

Campaign is valid from 10 Sep 2021 – 09 Oct 2021.

The differences between a basic and premium GrabPay Wallet:

  • Basic GrabPay Wallet can hold a maximum balance of RM500; Premium GrabPay Wallet can hold a maximum balance of RM1,500. More info
  • Only premium GrabPay Wallet users are able to transfer GrabPay Wallet balance to another GrabPay Wallet user. More info

Tap on ‘Payment’ & refer image below on how to identify between a basic and premium GrabPay Wallet.

Campaign is only eligible for selected users who received the promotional message on their Grab app. Campaign is only valid in Malaysia and for Malaysians only.

As part of Bank Negara Malaysia’s regulation, all e-wallet users are required to complete an identity verification process by submitting a live selfie and personal details.

This step helps us prevent fraudulent activities and verify the rightful owner of each GrabPay Wallet.

The GrabPay Wallet verification process takes 2-3 working days. Upon approval, you will be notified of your application status via the Grab app.

Alternatively, you may refer image below:
1) Open the Grab app; Tap on #1 ‘Payment’
2) Tap on #2 to check on your application status.

basic-vs-premium

An explanation will be given in your Grab app on why the application failed or got rejected, and the next steps needed.

To find out more, you can open the Grab app, tap on “Payments” then tap on “Review your details”. Refer screenshots below for reference on examples of why your application failed or got rejected. (retake a photo of ID or retake a live selfie with ID).

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All submissions to verify or upgrade to a premium GrabPay Wallet are subject to approval. Bonus GrabRewards Points will be awarded within 5 working days upon approval.

GrabRewards Points awarded can be viewed under “Points History” on the Grab app.

Yes, each eligible user is limited to 1x 2,000 GrabRewards Points throughout the campaign period.

The campaign will end once the maximum collective allocation of 30,000,000 GrabRewards Points (15,000 premium GrabPay Wallet approval) is reached.

All applicants will be notified via the Grab app. GrabRewards Points awarded can be viewed under “Points History” on the Grab app.

As long as your application to upgrade to premium GrabPay Wallet happens within the campaign period, you will be entitled to the bonus GrabRewards Points provided that your application is approved.

Terms & Conditions

  1. Campaign is only valid from 10 September 2021 (12.00am) to 09 October 2021 (11.59pm)
  2. Campaign is only eligible for selected users who received the promotional message on their Grab app.
  3. Campaign is only valid in Malaysia and for Malaysians only.
  4. Depending on eligibility, eligible users must either verify or complete the upgrade to a premium GrabPay Wallet within the campaign period to be entitled for the prize of 2,000 GrabRewards Points.
  5. Prizes are limited to a maximum collective allocation of 30,000,000 GrabRewards Points (15,000 x 2,000 GrabRewards Points).
  6. Campaign will end at the end of the campaign period, or when the available prizes have been fully awarded, whichever earlier. Prizes are awarded on a first come first served basis and while stocks last only.
  7. Grab does not have any obligation to inform the user in the event prizes has reached the maximum redemption throughout the campaign period during or before the end of the campaign period.
  8. All submissions to verify or upgrade to a premium GrabPay Wallet are subject to approval. Prizes will be awarded to all winners within 5 working days upon approval. GrabRewards Points awarded can be viewed under “Points History” on the Grab app.
  9. GrabRewards Points issued from this campaign will not contribute to a GrabRewards tier upgrade, and no extensions of validity will be entertained.
  10. Prizes are not exchangeable for cash or replacements.
  11. Any user who terminates their GrabPay Wallet during the campaign period shall be automatically disqualified from this campaign & shall not be entitled to the prizes.
  12. Grab reserves the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab shall be final.
  13. Grab reserves the right to investigate winners’ referrals for fraud / gaming and GrabRewards Points earned will be forfeited or revoked if the winner is found to violate the Terms & Conditions.
  14. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.