Want to work at Grab?

Ever wondered what it’s like to work for one of Southeast Asia’s hottest startups?

In less than seven years, Grab has grown from being just focused on ride-hailing to branching out into food and grocery delivery, financial services, mobile payments and more. How did we grow so quickly? We focused on building great teams. Ong Chin Yin, Grab’s Head of People, tells us more about what it takes to be hired and to thrive at Grab.

“No Brilliant Jerks”

The choice can sometimes be akin to being caught between a rock and a hard place but we want to make it clear that what you do is as important as how you do it. In hiring leaders, we are guided by the 4Hs: Heart, Honour, Humility and Hunger. These form our Leadership DNA that drives us not only in our dealings with consumers and external parties, but also helps us align on how we can continuously improve and create a positive experience for all.

In the highly competitive landscape that we operate in, the more elusive “H” is Humility. Anthony personally interviews some of our top leadership hires and often, he might speak with them on weekends. I have received calls from him before – and it shows how perplexed he is for him to ring me on a weekend – to talk about a candidate’s humility, or lack of. And these candidates have what we refer to as blue-blooded CVs. They are super talented and experienced, and we want them. But we often come to the same conclusion – that technical or business performance does not trump values so we do say no to such candidates who do not have humility. As a company that puts consumers first, including internal consumers, being humble is important. We must say no to brilliant jerks.

“We are serious about feedback.”

Within the organisation, what keep us on our toes is feedback. Grab is a place where “what you do” and “how you do it” becomes real. When it comes to appraising performance, the weightage of performance and culture is 50-50. We not only look at the metrics that someone has delivered but also how he or she has gone about doing it. We look at the feedback that the person receives from his teammates, stakeholders and other people he or she collaborated with. These matter too.

We must see feedback as a gift. Therefore, we have started encouraging Grabbers to ASK for feedback in order to receive it. It brings more autonomy and provides a safer space to receive the feedback. We also want all Grabbers to reflect on our intent of giving feedback – which at Grab, is to build each other up – before we share it.  

Inclusivity is about being partially blind.”

One of our key strengths is our diversity. With over 40 nationalities in our organisation, we have huge diversity at Grab. Our people are of different ages, have different cultures, backgrounds, experiences and so on. They have worked at a variety of organisations before and worldwide too.

To ensure we remain inclusive, we must filter out biasness, especially when we hire. We need to be a little blind to race, gender and all the things unrelated to the job, and have sight only for skills, curiosity and intellectual rigour. We are helping our hiring managers understand and manage their unconscious bias through in-house training and workshops.

“We are not in a hurry but we will pounce on the right talent.”

So, while we have many exciting opportunities waiting to be taken up, we caution against hiring hastily. We are focused on identifying and recruiting talent who not only have the skill sets that will contribute to Grab’s growth but also believe in our shared mission of driving Southeast Asia forward. Our purpose to enhance mobility – be it physically via our transportation suite of services, socially or financially – for the people of this region is very important to us.

At the hiring stage, it is important to manage candidate expectations realistically. We must be honest about how it is like to work at Grab – it’s intellectually rigorous, ultra-dynamic and we do make a real difference in the lives of many people, but it also crazy hard work. We don’t want people to just get in the door, we are really looking for people who can be authentic and thrive in Grab. If you are aligned with our values AND hungry, proactive and have a large dose of  resilience, we want you!

Enjoy 9% (RM8) Rebate at

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.