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We guarantee that you will get a ride, or your next one is free!

Sick of driving in circles for a parking spot? 

Tired of paying expensive parking fees? 

Why not join thousands of commuters who’ve said goodbye to the misery of parking, with Grab’s 100% Ride Guarantee!

Yes, that’s right, this means that when you need a Grab, you get a Grab.

The 100% Ride Guarantee is now available in more areas in Klang Valley, Johor Bahru, Kota Kinabalu, Melaka, and Penang as follow:

OR you could check if your area is covered in this map.

But wait, what if I need a Grab and I DON’T get a Grab? Well if that happens, your next ride is free! (up to RM8) 

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Continue to enjoy amazing discounts with SUREGRAB!

From 20th – 22nd June, finish your last minute Raya shopping with Grab.

Enjoy RM6 OFF x 10 GrabCar rides to the malls or bazaars with the code SUREGRAB, available nationwide!

SUREGRAB RM 6 OFF x 10 Promo Terms & Conditions:

  • Valid between 20-22 June 2017, from 9AM to 5PM only. 
  • Maximum of 60,000 redemption per day; for both Cash/Debit or Credit card
  • Valid for GrabCar and GrabShare 

 

Grab’s 100% Ride Guarantee Terms & Conditions:

  • Grab’s 100% Ride Guarantee is not applicable between the 22nd – 30th June 2017 & 31 August 2017 – 4 September 2017.
  • Grab’s 100% Ride Guarantee is valid until 8th September 2017
  • Grab’s 100% Ride Guarantee is only applicable between 8am – 8pm.
  • Fulfillment of SMS containing free ride code is within 72 hours when you receive the message “Sorry, we couldn’t find you a driver” and/or “Sorry! Our drivers seem busy” 2 consecutive times in your app for bookings made within the location stated.
  • Free rides are limited to 10 rides per passenger when you do not get assigned a driver in the locations stated during the campaign period.
  • A maximum of 1 promo code per day will be provided to each eligible passenger.
  • Only applicable to GrabCar rides booked in the locations stated.

SUREGRAB RM 8 off x 8 rides Promo terms & conditions:

  • Valid between 8-12 June 2017, except from 6am – 9am and 6pm – 9pm
  • Applicable for GrabCar nationwide.
  • Applicable for GrabShare.
  • Maximum of 60,000 redemption per day; for both Cash/Debit or Credit card
  • Not applicable for KLIA/KLIA2 rides.

SUREGRAB RM 6 OFF x 10 Promo Terms & Conditions:

  • Valid between 13-19 June 2017, except from 6am – 9am and 5pm – 8pm
  • Maximum of 60,000 redemption per day; for both Cash/Debit or Credit card
  • Valid for GrabCar and GrabShare 

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FAQ: 100% Ride Guarantee

  1. Why do you say it’s 100% guarantee when I did not get a ride in my area [e.g. Taman Desa/ Sri Petaling]?
    100% ride guarantee only applies to specific locations. However, please be assured that we are working very hard to increase the no. of drivers within your area.

  2. Why do you say it’s a FREE ride when it’s only RM8?
    Based on our rates, RM8 is sufficient to cover up to 5km driving distance with GrabCar.

  3. Why are only those areas covered? Are you going to expand the 100% ride guarantee to any areas after this?
    We will definitely consider expanding to areas with exceptionally good demand. So, keep riding with Grab and the next area under our 100% Ride Guarantee could be yours!

  4. How do I know if I’m eligible to get my FREE ride?
    You will receive an SMS with your unique promo code (worth RM8) in it, within 72 hours.

  5. I tried booking twice in a day and did not get a ride either time, why did I not get my FREE ride?

    There could be a few reasons for this.

        Possibility 1: You did not book within 8am – 8pm (time of unallocation).
        Possibility 2: You did not book within the same location (e.g. 1st unallocation in Bangsar, 2nd unallocation in  TTDI).
        Possibility 3: You may have booked once on GrabCar and another time on GrabTaxi or other Grab platforms.
        Possibility 4: Your location may be just outside of our boundary areas.

  6. I keep seeing the driver names change while booking, do I get a free ride because of that?
    No, you need to see the message “Sorry, we couldn’t find you a driver” OR “Sorry! Our drivers seem busy” at least 2 times. If the drivers’ name keeps changing, it just means that the app is still trying to find you a driver within the reasonable time. (reasonable time = within 1 minute of trying)

FAQ: RM6 off x 10 GrabCar rides

  1. Where can I use my promo code for RM6 x 10 rides?
    You can use it anywhere in Malaysia on GrabCar (Economy).

  2. Can I pay with cash/card?
    Yes, you can pay with either cash or card.

  3. When is the promo period for this?
    The RM6 x 10 rides is valid from 20th – 22nd 2017

  4. Why does my promo code not work?
    We have a daily cap of 60,000 redemption. Please try again tomorrow.