Your safety and comfort are very important to us. So to ensure you will always enjoy every ride, we’ve introduced the Platinum Partner programme.
A Platinum Partner is someone who consistently out-serves their passengers by providing the highest level of service, therefore ensuring that your Grab ride experience is great!
And you play a very important role in the success of this programme. All you need to do is rate your driver after every ride, especially when it is awesome! This will help us monitor and improve the quality of our drivers to always be at it’s best.
Here’s a quick guide to help you rate our drivers!
A 5-Star driver is polite, greets you with a smile, and contacts the passenger ahead.
A 5-Star driver looks neat and his car is clean and comfortable.
A 5-Star driver is a safe and smooth driver that goes the extra mile.