Tips to Increase Your Rating! [Penang]

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We appreciate your efforts in providing a great service to our passengers and we hope to increase these favourable experiences. As such the minimum driver rating requirement to earn incentives for ALL programmes will be 4.7 effective 31 July 2017

We’ve also amended our minimum driver rating requirement to a 4.4 to stay on our platform, starting 7 August 2017. We believe that this would help improve our overall service. Keep up the good work!

  1. At all times:
  • Keep your vehicle clean, well-maintained, and fragrant.
  • Dress appropriately.
  1. Upon pick up:
  • Greet your passenger by name (“Good morning, Mr. Tan. How are you?”). This will also ensure you’ve picked up the right passenger.
  • Confirm their destination.
  • Remind the passenger to fasten his/her seat belt.
    • Pro-tips:
    • When able, help passengers who travel with wheelchairs, child seats, heavy luggage or bags.
    • If you’re heading to the airport, ask your passenger if he/she has remembered to bring all their necessaries (especially their passports!).
  1. During the trip:
  • Drive safely, smoothly, and adhere to the speed limits.
  • Refrain from harsh or sudden brakes.
  • Stay alert and do not play with your devices while driving.
  • Ask if the temperature of the air-conditioning is favourable to the passenger.  
  • Avoid loud music.
  • Keep conversations positive and professional.
  1. At drop off :
  • Stop at a safe and convenient location, especially if it is raining or along a busy road.
  • Thank the passenger for the ride and remind them to take their belongings.
  • Advise the passenger on the total fare and toll fee additions (this helps avoid fare disputes).
    • Pro-tips:
    • When able, help passengers who travel with wheelchairs, child seats, heavy luggage or bags by opening the door or the boot.
    • Ensure that your passenger has entered safely into the designated location.

Thank you once again for being part of change. We hope you’d be able to perform your very best and reach the highest possible star rating, as this would make for an excellent Grab experience for both drivers and passengers. Keep up the good work, and continue to drive up a great Grab experience!


Enjoy 9% (RM8) Rebate at

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.