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As the Ministry of Transport has allowed all e-hailing drivers who have passed the PSV exam to continue driving until the end of 2019, we want to give these driver-partners more time to get through the entire regulatory process.

Therefore, instead of locking the accounts (can’t receive bookings on Grab) of driver-partners who have not submitted their PSV licence, we will be introducing several updates to the incentive and app features eligibility.

Driver-partners who have NOT submitted their PSV licence by 12AM, 25 Nov 2019 will NOT be eligible for incentives and WILL LOSE ACCESS to the following app features from 12AM, 2 Dec 2019 onwards:

  • Driver Choices
  • My Destination
  • GrabBenefits
  • Compensation fees (Passenger No-Show and Late Cancellation)

Submit PSV licence on (for Peninsula Malaysia driver-partners) OR (for Sarawak driver-partners) OR (for Sabah driver-partners) to be eligible for incentives and app features again, upon verification of the document submitted*.

*Incentives earned from 2 Dec 2019 until the verification date will be forfeited.

On top of that, when you submit early (by 31 Dec 2019) you will get RM100 cash reimbursement for PSV training and RM50 bonus.


Why is Grab doing this?
We would like to give our driver-partners who are going through the process sufficient time to obtain the PSV and inform us when they have received it.

Is Grab taking away driver incentives?
Yes, we are not giving incentives to driver-partners who have not completed the regulatory processes. This means you would not be able to see the time boosters on your job card, and will not receive payment for incentive schemes in the incentives section of the app. Not to worry, once you complete your regulatory process and submit the required documents to us, you will be eligible for incentives again.

When will I be eligible for incentives and app features once I submit my PSV licence?
You will be eligible for incentives and app features again in approximately 10-14 working days after you have submitted the required documents.

What if my account was locked out before 16 Nov 2019?
Unfortunately, your account will remain locked out until you submit your PSV licence to us.

Enjoy 9% (RM8) Rebate at

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.