Incentive Removal Warning FAQ

Tekan di sini untuk terjemahan Bahasa Melayu

Incentive, especially during peak hours, is a source of income protection for all drivers. At Grab, we are responsible for ensuring all drivers have a fair chance of earning incentives. We regularly monitor driving patterns of our driver-partners and will not tolerate any suspicious actions to unfairly earn more incentives than other drivers.

Why did I receive a Warning SMS?

We notice that you are among a small group of drivers who frequently exhibit suspicious driving patterns during peak hours. Such behaviour include (but are not limited to):

  • Consistently canceling high fare jobs
  • Frequently requesting passengers to cancel
  • Refusing to pick up passengers after accepting jobs
  • Keeping credit balance below RM10 while remaining online

You will only get a warning SMS if you have demonstrated any of the behavior above repeatedly (more than most other drivers).

I don’t want to be removed from Hourly Guarantee incentive. What should I do?

If you have received a warning SMS, we kindly suggest that you do not repeat attempts to gain an unfair advantage in earning incentives.

Just drive honestly and provide the best experience to your passengers. Few tips:

  • Ensure credit balance is high enough before going online especially in peak hours. We recommend a minimum of RM30 balance for evening peak
  • Toggle offline if you are not ready to accept jobs or if your credit balance has fallen below RM10
  • Avoid choosing or picking jobs (We find that driver-partners who accept all jobs tend to earn more than those who are picky)

What happens now?

After the first warning SMS, you will be permanently removed from the Hourly Guarantee incentive scheme if we find more instances of these suspicious behavior.

Please write in to us here if you believe you have been unfairly penalized. We will respond on a case-by-case basis.


Kindly be reminded that all members of the Grab community are required to follow the Code of Conduct and Terms of Services.

Enjoy 9% (RM8) Rebate at

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.