Code of Conduct: Top 4 Dos And Don’ts

Let’s work together to deliver the best experience to our users!

Tekan di sini untuk terjemahan Bahasa Melayu

Are you familiar with the Code of Conduct and Terms of Services for driver-partners? We understand there’s a lot, therefore in this month’s newsletter, we have compiled some of the top common issues related to Code of Conduct just for you!

Read on to find out what are the top dos and don’ts as a driver-partner!

Dos 👍

1. Be a responsible driver-partner and practice safe driving

As safety is our top priority, driver-partners should always drive carefully within the speed limit and follow traffic rules. Don’t forget to also use turn signals when you’re changing lanes.

2. Keep your car squeaky clean and in tip-top condition

Other than washing and vacuuming your car, it may be useful to consider getting seat covers and rubber mats that allow you to remove and clean regularly. You should also check if your car seat belts are working properly, especially the ones in the back seats.

3. Check passenger’s payment methods and honour promo codes

Before dropping off your passengers at their destination, remember to check for their payment method and honour all promo codes applied. Please avoid overcharging your passengers (such as toll payments) or taking cash for GrabPay bookings.

4. Drive a vehicle that is registered with Grab

When you are picking up passengers or delivering GrabFood orders, make sure you are driving a vehicle that has the same plate number, model or colour as registered with Grab. Do note that it’s also strictly prohibited to allow other individuals to use your driver account and vehicle registered with Grab to complete jobs on the platform.

Don’ts 🚫

1. Do not pick up passengers when you have someone else in the car

Do not bring another person or have your pet inside your car when you are completing a job on the Grab platform. If you need to pick up your family members or friends, be sure to turn off your driver app for a better peace of mind.

2. Do not ask your passengers or consumers personal details

While it’s a good way to break the ice by talking to passengers or consumers, it’s not always easy to walk between the fine line of friendliness and harassment. Keep the conversations professional and avoid asking for personal details.

3. Do not force passengers to cancel jobs

Do not unreasonably cancel or transfer a job to someone else. Please honour the accepted booking and refrain from forcing the passenger to cancel the booking by not traveling to the pick-up point.

4. Do not install location spoofing applications

It is against our Code of Conduct to use a modified device or location spoofing applications to accept jobs when you are not physically available at a certain location. Please make sure to only use the authorised Grab Driver App and remove any third party applications that will modify your GPS location on your mobile device.

Kindly be reminded that all members of the Grab community are required to follow the Code of Conduct and Terms of Services.

Enjoy 9% (RM8) Rebate at

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.