[Update 3 Sept: We’ve reduced the process time for reimbursements to 3 working days!]
Available in your city soon!
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From a recent pilot programme we ran, we found that delivery-partners that complete both cash & cashless GrabFood orders receive 30% higher earnings. Enabling cash payments has boosted demand too, creating more earning opportunities in these cities.
Seeing this encouraging outcome, we’re excited to announce that we’ll be introducing cash GrabFood orders to all cities soon! This means that car & motorcycle delivery-partners will be allocated cash orders, on top of cashless ones.
To learn how to handle this type of order, complete the training in the GrabAcademy section of your driver app.
*Note: This launch will be done in phases. Complete training to avoid service disruption!
Benefits of Cash GrabFood Orders
1. How do I handle cash GrabFood orders?
Car & motorcycle delivery-partners can learn how to handle cash GrabFood orders by completing the training.
You can access the training in the GrabAcademy section of your driver app.
2. Will cash payments be available for GrabMart too?
No, we’ll only be enabling cash payments for GrabFood orders only. If GrabMart is available in your city, it will still be cashless.
3. Do I need to pay merchants when I collect cash orders?
No, you don’t need to pay merchants. You just need to pick up the orders from merchants as usual, and collect cash from your consumers for these orders.
4. What do I need to do to be eligible for cash orders?
To be eligible for cash orders, make sure your credit wallet OR cash wallet have a minimum balance of RM100. If either wallet doesn’t have this minimum balance, you will receive fewer cash orders. This is because delivery-partners will only be allocated cash orders if the order amount is lower than your wallet balance.
To top up your wallet, transfer from your cash wallet or top up via GrabBenefits. For more info on how to top up via GrabBenefits, click here.
5. What is the maximum amount for cash orders?
We’ve capped cash orders at RM100 per order. Remember to keep your cash secure in a bag or wallet.
6. What should I do if the consumer doesn’t have enough cash to pay me?
If the consumer doesn’t have cash OR doesn’t have enough cash to pay you, complete the delivery as usual but please do not collect any cash from the consumer.
Instead, write in to us via Help Centre and we’ll top up the payment amount into your cash wallet within 3 working days.
Tip: Contact consumer to ask if small change is required. Kindly prepare the change before making your way to the destination.
7. I’ve arrived at the destination but can’t reach the consumer / consumer doesn’t show up to collect the order. What should I do?
We advise you to contact the consumer at least 3 times. If you still can’t reach the consumer after 10 minutes (motorcycle) / 5 minutes (car) of waiting, please place the food somewhere safe.
After that, please write in to us via Help Centre and we’ll top up the payment amount into your cash wallet within 3 working days.
8. My consumer can’t collect the order due to home quarantine order. What should I do?
Place the food somewhere safe. You may ask your consumer for proof of home quarantine (photo or MySejahtera screenshot) for verification but this is OPTIONAL.
Afterwards, write in to us via Help Centre and we’ll top up the payment amount into your cash wallet within 3 working days.
9. The consumer informs me that there are missing food/spilled/damaged items for the cash order. What should I do?
Complete the delivery as usual and collect the full cash amount from consumer. Then, kindly advise the consumer to write in to us via Help Centre to request for a refund.
If consumer refuses to pay for the cash order after you complete the delivery, please write in to us via Help Centre. We’ll top up the payment amount into your cash wallet within 3 working days.
10. Do I need to have enough cash with me when I do deliveries now?
Yes, you’re strongly advised to prepare the exact/small change before making your way to the consumer. You can get change from ATMs or stores but please inform consumers first to let them know.
However, in the event where you don’t give the correct change and overcharge your consumer, we’ll deduct this amount from your cash or credit wallet.
11. How do I share my feedback?
You can send in your feedback to us by filling up this form.
Kindly be reminded that all members of the Grab community are required to follow the Code of Conduct and Terms of Services.