TERMS OF SERVICE: Transport, Delivery, and Logistics

Last Modified : 18 November 2019

TERMS OF USE

Section A - General Terms

1. Introduction

1.1. Please read these Terms of Use carefully. By using the Service (as defined), you agree that you have read and understood the terms in these Terms of Use which are applicable to you. These Terms of Use and the Grab Policies (as defined) constitute a legally binding agreement (“Agreement”) between you and Grab (as defined). The Agreement applies to your use of the Service (as defined) provided by Grab. If you do not agree to the Terms of Use please do not use or continue using the Application or the Service.

1.2. Grab may amend the terms in the Agreement at any time. Such amendments shall be effective once they are posted onhttp://www.grab.com or the Application. It is your responsibility to review the Terms of Use regularly. Your continued use of the Service after any such amendments, whether or not reviewed by you, shall constitute your agreement to be bound by such amendments.

1.3. If you use the Service in a country other than the country where you registered for the Application (the “Alternate Country“), you must regularly review the Terms of Service applicable in the Alternate Country which can be found at https://www.grab.com as it may differ from the country where you registered for the Application. By using the Service in the Alternate Country, you agree to be bound by prevailing Terms of Use in the Alternate Country.

1.4. GRAB IS A TECHNOLOGY COMPANY WHICH PROVIDES A PLATFORM FOR USERS TO OBTAIN SERVICES PROVIDED BY THIRD PARTY PROVIDERS. GRAB’S ROLE IS MERELY TO LINK THE USER WITH SUCH THIRD PARTY PROVIDER. GRAB IS NOT RESPONSIBLE FOR THE ACTS AND/OR OMISSIONS OF ANY THIRD PARTY PROVIDER, AND ANY LIABILITY IN RELATION TO SUCH SERVICES SHALL BE BORNE BY THE THIRD PARTY PROVIDER. THIRD PARTY PROVIDERS SHALL NOT REPRESENT TO BE AN AGENT, EMPLOYEE OR STAFF OF GRAB AND THE SOLUTIONS PROVIDED BY THIRD PARTY PROVIDERS SHALL NOT BE DEEMED TO BE PROVIDED BY GRAB.

2. Definitions

In these Terms of Use, the following words shall have the meanings ascribed below:

2.1. “Application” means the relevant mobile application(s) made available for download by Grab (or its licensors) to Users and Third Party Providers respectively;

2.2. “Grab” means:

2.2.1. For Users and Third Party Providers referred to:

2.2.1.1. PT Grab Platform Indonesia in relation to GrabTaxi;

2.2.1.2. PT Grab Teknologi Indonesia in relation to GrabCar, GrabBike, GrabFood, GrabFresh, Grab for Business and Indonesia Bus Marketplace;

2.2.1.3. PT Grab Teknologi Indonesia and PT Sepeda Untuk Indonesia collectively in relation to GrabWheels;

2.2.1.4. PT Grab Teknologi Indonesia and PT Solusi Pengiriman Indonesia collectively in relation to GrabExpress; and/or

2.2.1.5. the relevant subsidiary, affiliate, associated company of or entity jointly controlled by Grabtaxi Holdings Pte Ltd.

2.3. “Grab Policies” means the following:

2.3.1. the Privacy Policy;

2.3.2. the Grab Driver / Delivery Partner Code of Conduct or the Grab Customer Code of Conduct,as may be applicable; and

2.3.3. all other forms, policies, notices, guidelines, frequently asked questions (FAQs), or agreements provided to or entered into by you from time to time;

2.4. “Personal Data” is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information;

2.5. “Platform” means the relevant Grab technology platform, portal or website that, when used in conjunction with the Application, enables Users to request or access Solutions;

2.6. “Privacy Policy” means our privacy policy accessible at: https://www.grab.com/id/en/privacy as amended from time to time;

2.7. “Service” means the linking of Users to Third Party Providers through the Application, Platform and/or Software;

2.8. “Software” means any software associated with the Application which is supplied made available for download and installation by Grab;

2.9. “Solutions” means the following transportation and/or logistics services which are made available to Users through the Service (each a “Solution”):

2.9.1. GrabTaxi;

2.9.2. GrabCar;

2.9.3. GrabBike;

2.9.4. GrabFood;

2.9.5. GrabFresh;

2.9.6. GrabExpress;

2.9.7. GrabWheels;

2.9.8. Indonesia Bus Marketplace;

2.9.9. Grab for Business;

2.9.10.Any such other services which Grab may make available from time to time;

2.10. “Third Party Provider” means the independent third parties who provide the Solutions to Users through the Service, including third party merchants such as GrabFood Merchants;

2.11. “User” means any person who uses the Application, Platform and/or Software to search for and obtain the Solutions; and

2.12. “User Charges” shall mean charges incurred by Users for the Solutions obtained through the use of the Service, including any applicable tolls, taxes and any other fees or charges that may be due for a particular use of the Service or Solutions.

3. Representations, Warranties and Undertakings

3.1.By using the Service, you represent, warrant / undertake that:

3.1.1.  You have legal capacity to enter into the Agreement and that you are at least twenty-one (21) years old. You cannot enter into the Agreement if you are below twenty-one (21) years old; All the information which you provide shall be true and accurate;

3.1.2. You will only use the Application, Platform and Service for their intended and lawful purposes;

3.1.3. You will keep your account password or any identification we provide you which allows access to the Service secure and confidential;

3.1.4. You agree to notify us immediately of any unauthorized use of your account or any other breach of security;

3.1.5. You will not try to interrupt or harm the Service, Application and/or the Software in any way;

3.1.6. You will not attempt to commercially exploit any part of the Application without our permission, including without limitation modify any of the Application’s content in any way, or copy, reproduce, publicly display, distribute or otherwise use or communicate them for any public or commercial purpose without our permission;

3.1.7.You shall not impair or circumvent the proper operation of the network which the Service operates on;

3.1.8. You will not authorize others to use your identity or user status, and you may not assign or otherwise transfer your user account to any other person or entity;

3.1.9. You will provide us with whatever proof of identity or any other documents, permits, licenses or approvals which we may reasonably request or require;

3.1.10. You will not use the Application for sending or storing any unlawful material or for fraudulent purposes;

3.1.11. You will not use the Application and/or the Software to cause nuisance or behave in an inappropriate or disrespectful manner towards Grab or any third party;

3.1.12. When using the Service, you agree to comply with all laws applicable to you and/or your use of the Service;

3.1.13. You will not copy, or distribute the Software or other content without written permission from Grab;

3.1.14. You will provide accurate, current and complete information as required for the Service and undertake the responsibility to maintain and update your information in a timely manner to keep it accurate, current and complete at all times during the term of the Agreement. You agree that Grab may rely on your information as accurate, current and complete. You acknowledge that if your information is untrue, inaccurate, not current or incomplete in any respect, Grab has the right but not the obligation to terminate this Agreement and your use of the Service at any time with or without notice;

3.1.15. You will only use an access point or data account which you are authorized to use;

3.1.16. You agree that the Service is provided on a reasonable effort basis;

3.1.17. You agree that your use of the Service will be subject to Grab’s Privacy Policy as may be amended from time to time;

3.1.18. You agree to assist Grab with any internal or external investigations as may be required by Grab in complying with any prevailing laws or regulations in place; and

3.1.19. You agree to assume full responsibility and liability for all loss or damage suffered by yourself, Grab or any other party as a result of your breach of this Agreement.

3.1.20. You will not use the Service for any sexual harassment act/behaviour.

3.1.20.1. You hereby acknowledge and understand that Grab is a fully committed entity for respecting the enforcement of human rights, justice and gender equality, and implementing ZERO TOLERANCE POLICY for ANY KIND AND FORM OF SEXUAL VIOLENCE, to repel any misinterpretation for addressing sexual violence, and to support law enforcement efforts against perpetrators and the recovery of the sexual violence victims. Such commitment includes the prevention and handling of any sexual violence case (including sexual violence against Unaccompanied Minors) in the use of Services.

3.1.20.2. You hereby understand that the definition of sexual violence herein is any act of degrading, insulting, attacking and/or other actions against the body, sexual desires, and/or reproductive functions, by force, which is in contrary to the victim's will, which causes the victim to be unable to give consent in a free state, due of the inequality of power relations and/or gender relations and/or other causes, which results in or can result in physical, psychological, sexual suffering or misery, loss economically, socially, culturally and/or politically ("Sexual Violence").

3.1.20.3. You understand and acknowledge that the forms of Sexual Violence stipulated herein is as follows:

Actions

Explanation

Sexual Harassment

Physical” or “non-physical” actions towards others, which are related to a part of a person's body, which is related to sexual desire, which results the other party felt uncomfortable, intimidated, insulted or humiliated.

Further explanation:

1. "Physical" (body contact) is defined including but not limited in the form of touching, rubbing, poking, cuddling, and/or kissing.

2. "non-physical" (no body contact) is defined including but not limited in the form of teasing, seducing, whistling, winking, gazing and gazing at a person's body parts, sexual nuanced discussion/speech, invitation to have sexual relations, displaying pornographic material, showing genitals, recording image or secretly photographing someone's body.

Rape

The act of forcing sexual relations with violence, threats of violence, or guile, or using the condition of someone who is unable to give real consent, including inserting male genitalia into female genitalia, male genitalia into other limbs, or limbs or objects into the female genitalia, rectum, or mouth.

Sexual Exploitation

Acts with violence, threats of violence, deceit, lies, false names or identities or dignity, or abuse of trust, in order to get someone to have sexual relations with him/her or others, or actions that use the body of such person to fulfil sexual desires, with the intention of beneficial and satisfying sexual self or others.

3.1.20.4. You acknowledge that Grab gave high attention to sexual violence affecting vulnerable groups, including Unaccompanied Minors, persons with disabilities, pregnant women, the elderly, indigenous peoples, and victims of violence.

3.1.20.5. You further acknowledge that Grab implement anti-retaliation policy, which is an act of retaliation carried out or planned by someone which can be suspected of conducting sexual violence, against someone who conducted the report of such person act, or someone who helps with the reporting or complaints, or someone who participates in the investigation. Grab Indonesia does not tolerate vigilantism, including but not limited to intimidating, threatening, or forcing the reporters to make written or oral statements to revoke the reports.

3.1.20.6. You also acknowledge that Grab does not tolerate false report or complaints with a purpose that could be suspected of bringing down the reputation of Grab.

3.1.20.7. All violations related to Sexual Violence as described above, will be firmly dealt by Grab in its sole and reasonable discretion, and in accordance with your representations and warranties herein. You acknowledge and understand that GRAB, together with law enforcement and victims or other relevant parties, may HOLD YOU RESONSIBLE AND PUT YOU IN JAIL IN ACCORDANCE WITH THE APPLICABLE LAWS AND REGULATION.

3.2. If you are a Third Party Provider, you further represent, warrant / undertake that:

3.2.1. If applicable, you possess a valid driver’s license and are authorized to operate a motor vehicle and have all the appropriate licenses, approvals and authority to provide transportation or delivery services for hire to third parties in the jurisdiction in which you use the Service;

3.2.2. If applicable, you own, or have the legal right and authority to operate, the vehicle or motorcycle, (“Vehicle”)which you intend to use when accepting Users, and such Vehicle is in good operating condition and meets the industry safety standards for Vehicles of its kind;

3.2.3. If applicable, you will use the appropriate road safety equipment (e.g. helmet);

3.2.4. You shall be solely responsible for any and all claims, judgments and liabilities resulting from any accident, loss or damage including, but not limited to, personal injuries, death, total loss and property damage which is due to or is alleged to be a result of the transportation/delivery service provided by you;

3.2.5. You shall obey all local laws related to the operation of a taxi/passenger delivery service and will be solely responsible for any violations of such local laws;

3.2.6. You shall not contact Users for purposes other than in connection with the Service;

3.2.7. You shall not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Application, or any other customer of Grab, including without limitation any user account not owned by you, to its source, or exploit the Application or any service or information made available or offered by or through the Application, in any way where the purpose is to reveal any information, including but shall not be limited to personal identification information, other than your own information, as provided for by the Application;

3.2.8. You agree to be subject to random drug tests arranged or undertaken by Grab, its agents or appointed persons;

3.2.9. You are aware that when responding to Users, standard telecommunication charges may apply which shall be solely borne by you;

3.2.10. If you are required to and do sign up for an account on behalf of your employer, your employer shall be the owner of the account, and you represent and warrant that you have the authority to bind your employer to the Agreement;

3.2.11. You agree that you are forbidden from promoting competitors’ applications, giving out coupons and suggesting any other form of discounts to the Users. You are strictly forbidden to use the Service for other purposes such as but not limited to data mining of Grab’s information or information related to the Application or the Service. A breach hereof constitutes a grave offence and may be treated as industrial espionage or sabotage, and Grab reserves the right to take such action as may be appropriate or permitted under the law against you, and/or any person, whether natural or artificial, directing or instructing you, in the event you use the Service other than for the purpose for which it is intended to be used; and

3.2.12. You acknowledge and agree that Grab may suspend you temporarily/permanent when you are reported/complained/indicated for conducting any act of sexual harassment, and Grab shall have right to conduct any examination/investigation on such report/complaint;

3.2.13. You acknowledge and agree that any violation with respect to sexual harassment, will be sanctioned by Grab in accordance with the Grab Policies and the applicable laws and regulations. Hence, Grab shall have the right under its sole discretion to unilaterally terminate the Agreement between you and Grab;

3.2.14. You acknowledge that the Application is equipped with a "Press Panic Button" feature to connect you directly with Grab’s third party partner in the event you are in an emergency situation and/or need of help. You hereby also acknowledge that Grab is only an intermediary to connect you with such third party partner, and therefore you release any liabilities, charges and claims to Grab arising from the "Press Panic Button" feature which is not responded properly and/or with immediate action by such third party." You also ensure that you will only use such feature for emergency only, and will be fully responsible for any liabilities that may arise due to the misuse of such feature. To learn more of the usage, please see the details athttps://www.grab.com/id/blog/driver/car/grabcar-tombol-darurat/;

3.3. If you are a User, you further represent, warrant / undertake that:

3.3.1. Your use of the Service is for your own sole, personal use or, where permitted, for the use of another person who is at least twelve (12) years old (“Unaccompanied Minor”), in which case you shall assume primary responsibility of the Unaccompanied Minor;

3.3.2. You will not use the Application, Platform and/or the Software to cause nuisance, annoyance, inconvenience or make fake bookings;

3.3.3. Where applicable, you agree to indicate the accurate number of passenger(s) when requesting for the Service. You further acknowledge and agree that if the information on the number of passengers is untrue or inaccurate, the third party transportation provider is entitled to cancel your booking and you may be charged a Cancellation Fee, as per the Cancellation Policy;

3.3.4. You shall not contact the Third Party Provider for purposes other than the Service;

3.3.5. You shall not intentionally or unintentionally cause or attempt to cause damage to the Third Party Provider or the Vehicle;

3.3.6. Where applicable, you will not create or compile, directly or indirectly, any collection, compilation or other directory from any content displayed on the Application or Platform except for your personal, non-commercial use;

3.3.7. Where applicable, you will not copy any content displayed through the Application or Platform, including any third party product content and reviews, for republication in any format or media;

3.3.8. You acknowledge and agree that only one (1) account can be registered on one device;

3.3.9. You are aware that when requesting Solutions by SMS or by using the Service, standard telecommunication charges will apply; and

3.3.10. You agree that Grab may, based on its sole discretion, consider an account to be dormant if there has been no transaction made by you on your user account for a period of six (6) months from the last date of transaction and deactivate or restrict access to your user account.

4. Compatibility

Different models or versions of routers, browsers and devices may have firmware or settings that are not compatible with the Application. While we continuously develop the Application in order to, as far as possible, support all commonly used devices and models in markets and all browsers where the Application is likely to be accessed from, we do not warrant compatibility of the Application with specific mobile devices or other hardware.

5. License Grant and Restrictions

5.1. Grab and its licensors, where applicable, grant you a revocable, non-exclusive, non- transferable, limited license to use and access the Application and/or the Software to use the Service, subject to the terms and conditions of this Agreement. All rights not expressly granted to you are reserved by Grab and its licensors.

5.2. You shall not:

5.2.1. license, sublicense, sell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Application and/or the Software in any way;

5.2.2. modify or make derivative works based on the Application and/or the Software;

5.2.3. “mirror” the Application / Software on any other server or wireless or internet-based device;

5.2.4. except to the extent such restriction is prohibited under applicable law, disassemble, decompile, reverse engineer, decrypt or attempt to derive and code or extract software from, this Application or any software or services made available on or through the Application;

5.2.5. use any manual or automated program or script, including but not limited to web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, (a) to unduly burden or hinder the operation and/or performance of the Application; (b) to conduct data mining or scraping activities, or (b) in any way reproduce or circumvent the navigational structure or presentation of the Application or its content;

5.2.6. post, distribute or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior consent of the owner of such proprietary rights

5.2.7. remove any copyright, trademark or other proprietary rights notices contained on the Application or Platform; or

5.2.8. use the Application to: (a) send spam or otherwise duplicative or unsolicited messages; (b) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including but not limited to materials harmful to children or violative of third party privacy rights; (c) send material containing software viruses, worms, trojan horses or other harmful computer code, files, scripts, agents or programs; (d) interfere with or disrupt the integrity or performance of the Application or the data contained therein; (e) attempt to gain unauthorized access to the Application or its related software, systems or networks; (f) impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity; or (g) engage in any conduct that could possibly damage our reputation or amount to being disreputable.

6. Payments

6.1 For Third Party Providers:

6.1.1 Any fees which Grab may charge you for the Service are due immediately and are non-refundable (“Service Fee“). Subject to any limit stipulated by the applicable law, the Service Fee shall be a percentage of the User Charges, as determined by Grab from time to time. This no-refund policy shall apply at all times regardless of your decision to terminate your access to the Application/Platform, our decision to terminate or suspend your access to the Application / Platform, disruption caused to the Service whether planned, accidental or intentional, or any reason whatsoever.

6.1.2 YOU ACKNOWLEDGE AND CONFIRM THAT GRAB MAY ADMINISTER AND ACT AS YOUR COLLECTION AGENT TO PAY TO YOU THE TOTAL AMOUNT OF USER CHARGES DUE TO YOU IN RESPECT OF YOUR PROVISION OF THE SOLUTION.

6.1.3 The Company and/or PT Visionet Internasional has the right to remove your OVO Balance where the Company and/or PT Visionet Internasional reasonably believes that the purchase or addition of the OVO Balance is suspected of fraud, invalid or involves criminal acts or where the Company and/or PT Visionet Internasional reasonably believes that you are violating the terms and conditions.

6.1.4 Grab may, at its sole discretion, make promotional offers with different features and different rates on the Solutions to any of the Users whereby these promotional offers shall accordingly be honored by you. Grab may change the Service Fee at any time at its sole discretion..

Driver’s Wallet

6.1.5 Where applicable, Grab may administer payments to you and from you by way of an e-wallet system (the “Driver’s Wallet“).

6.1.6 You must maintain a minimum credit balance of IDR 200,000 (“Minimum Balance“) in your Driver’s Wallet in order for you to use the Service. The amount comprised in the Minimum Balance shall be prescribed by Grab and may be changed at any time at Grab’s sole discretion.

6.1.7 You may purchase credits (the “Credits“) in few denominations (i.e. IDR 50,000, IDR 100,000, IDR 150,000, IDR 200,000 and IDR 250,000) at selected Merchants as notified by Grab to increase the credit balance in the Driver’s Wallet to fulfill the Minimum Balance requirement. The maximum amount of Credits that you can hold at any time will be as prescribed by Grab from time to time, and any excess will be returned to you.

6.1.8 The Credits are not redeemable for cash and cannot be refunded. They cannot be resold, exchanged or transferred for value under any circumstances. The Credits shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances. You will not receive interest or other earnings on your Credits. Grab may receive interest on amounts that Grab holds on your behalf. You agree to assign your rights to Grab for any interest derived from your Credits. Grab may appoint third parties to provide services to operate the Driver’s Wallet.

6.1.9 You may check your Driver’s Wallet balance in the Application. The Driver’s Wallet balance set out in the Application shall serve as conclusive evidence of your Driver’s Wallet balance.

6.1.10 You authorise Grab to deduct Credits from your Driver’s Wallet for any purchases you make through the Application or Platform.

Payment by Users

6.1.11 Users may pay for your provision of the Solution immediately upon completion of or confirmation of a booking for a Solution, as the case may be, by cash or cashless method(s) such as by credit or debit card (“Card”). All payments due to you for your services, including tips (where applicable), will be channeled to you in the agreed quantum in due course.

6.1.12 Grab retains the right to suspend the processing of any transaction where it reasonably believes that the transaction may be fraudulent, illegal or involves any criminal activity or where you and/or the User breached any of the terms in this Agreement. In such an event, you shall not hold Grab liable for any withholding of, delay in, suspension, forfeiture or cancellation of, any payment to you.

6.2 For Users:

6.2.1 Once you have completed using the Service, you are required to make payment in full to the Third Party Provider by selecting one of the payment methods available to you on the Application. Any payment pursuant to such selection will be automatic and is non-refundable.

6.2.2 You may choose to pay the Third Party Provider for the provision of the Solution by cash or where available, by credit or debit card (“Card”), where available.

6.2.3 If you choose to make payment by Card, you will need to register a valid Card which belongs to you in accordance with the instructions in the Application.

6.2.4 You agree that Grab may verify and authorize your Card details when you first register the Card with us as well as when you use the Service.

6.2.5 You agree that Grab and PT Visionet Internasional may issue a reasonable authorization hold, which is not an actual charge against your Card or OVO Balance (as defined below), in order to verify your payment method via your Card or OVO Balance. The hold may appear in your statement as “pending”. The authorized hold amount will be based on the upper bound fare shown at the time of your booking and may include up to the maximum extra charges (for example, tolls or booking fees, where applicable) permissible on the Application. The hold may appear in your statement as “pending”. The authorization hold is issued as a preventive measure against any unauthorized or fraudulent usage of your Card.

6.2.6 In the event your payment by your Card is processed overseas, you will be liable for any additional charges in relation thereto.

6.2.7 If the tipping feature is available, you may have the option to pre-set a default “tip” amount of your choosing when you register for the Service. This will automatically be included in the User Charges after the Solution has been provided and given to the Third Party Provider unless you choose to change the amount or remove the tip.

6.2.8 Grab may suspend the processing of any transaction or disable or limit the use of the Card in the event of any error in transaction which results in decline or chargeback from the financial institution or where Grab reasonably believes that the Card has been used for a transaction that may be fraudulent, illegal or involves any criminal activity or where Grab reasonably believes you to be in breach of this Agreement.

6.2.9 You agree that you will cooperate in relation to any financial crime screening that is required and to assist Grab in complying with any prevailing laws or regulations in place.

6.2.10 You shall be responsible to resolve any disputes with your Card company on your own.

OVO Balance

6.2.11 You can fill in the balance (“OVO Balance”) which can be used to pay for Solutions. The nominal OVO balance that can be saved by your account in the amount of Rp. 2,000,000 (two million Rupiah), unless you have registered (in accordance with the applicable laws and regulations) which allows you to have a maximum OVO Balance of Rp. 10,000,000 (ten million Rupiah).

6.2.12 The OVO Balance Service is operated by PT Visionet Internasional, which has obtained permission from Bank Indonesia as the issuer of electronic money, and therefore by using OVO services you agree to be subject to the terms and conditions for the operation of electronic money services by OVO (https: //www.ovo.id/tnc).

6.2.13 You have the right to choose to fill the OVO Balance through any method that can be provided in the Application from time to time. Selecting the payment method means that you agree to the terms of service of the payment processing partner of the Company and your financial institution (if any) for the payment method you have chosen.

6.2.14 You must ensure that you have enough OVO balance to pay for Solutions. If you do not have enough balance, you can pay additional OVO balances so that you can complete the payment for Solutions.

6.2.15 You can check your OVO Balance on the Application. The balance of OVO displayed in the Application is conclusive evidence of your OVO Balance.

6.2.16 Grab and/or PT Visionet Internasional has the right to remove your OVO Balance where the Grab and/or PT Visionet Internasional reasonably believes that the purchase or addition of the OVO Balance is suspected of fraud, invalid or involves criminal acts or where Graband/or PT Visionet Internasional reasonably believes that you are violating the terms and conditions.

7. Cancellation

7.1 For Third Party Providers:

7.1.1 The Users rely on you for delivery or provision of the Solutions. You agree that high and/or frequent cancellation rates or ignoring the Users’ bookings will impair the Users’ experience and negatively impact the reputation and branding of Grab.

7.1.2 While you may cancel a booking, the cancellation shall be based on acceptable cancellation reasons as shown in the Application. Grab reserves the right to amend the acceptable cancellation reasons from time to time. A cancellation that is not based on one of the acceptable reasons or ignoring a booking may be counted in determining if your access to the Service will be temporarily restricted.

7.2 For Users:

7.2.1 You may cancel your request for transportation services at any time before you commence your ride with the Third Party Provider that has been matched with you by the Service.

7.2.2 If you decide to cancel your booking or do not show up at the designated location, you may be charged a Cancellation Fee or such other Cancellation Fee as Grab may notify from time to time via the Cancellation Policy.

7.2.3 If you feel you were incorrectly charged a Cancellation Fee, you may contact Grab via Help Centre for assistance. Grab reserves its absolute discretion to any refunds to you and such refunds may be credited to the payment card you used for the journey, or the GrabPay Credits or such other method as is deemed reasonable by Grab, for cash payments.

8. GrabRewards Loyalty Programme for Users

8.1 If you are a User using the Application, you will automatically be a member of the loyalty programme named “GrabRewards Loyalty Programme” operated by Grab and/or its affiliate companies.  As a member of the GrabRewards Loyalty Programme, you will gain access to the benefits such as e-vouchers, promotions, discounts, free gifts, promotion codes and other benefits as may be offered by the Grab and/or third party merchants as shown on the rewards catalogue that is made available from time to time in the Application (“Rewards”).

Earning Points

8.2 Grab may, at its sole and absolute discretion, award you points (“Points”) which can be used to redeem for Rewards upon the Solutions booked via the Application in Indonesia.

8.3 Grab may at its sole and absolute discretion, issue you 1 Point for every Rp 10,000 that you spend on qualifying Solutions in Indonesia (promotion code discounts, fare discounts redeemed from Rewards or other fare adjustments applied in connection with the qualifying Solutions are excluded). For instance, if your GrabCar ride costs Rp 100,000 and you received a Rp 50,000 discount, Grab, may issue you 5 Points for Rp 50,000

8.4 The Points are calculated on a per transaction basis and rounded up to the nearest whole number if the decimal more or equal to 0.5 Points, and down to the nearest whole number if the decimal is equal or less than 0.5 Points. For instance, if you spent Rp 24,000 on a GrabCar ride, Grab issue you 2 Points but if you spent Rp 25,000 on a GrabCar ride, Grab may issue you 3 Points.

8.5 For actual spending that results in decimals less than 1 Point, Grab may issue you 1 Point. For instance, if your GrabCar ride costs Rp 9,000 and you received a Rp 1,000 discount, Grab, may at its sole and absolute discretion, issue you 1 Point on the Rp 8,000 that you actually paid.

8.6 Grab may increase or decrease the rate of Points to be awarded for each selected transaction as may be notified to you from time to time. You shall not be entitled to request from Grab any explanation pertaining to the calculation methods (for crediting the Points) or other matters relating to the Points or discounts for whatsoever purposes.

Points Validity

8.7 Points earned between 1 January to 30 June in a calendar year are valid until 31 December of that calendar year. Points earned between 1 July to 31 December in a calendar year are valid until 30 June of the following calendar year.

8.8 You must use your Points earned to redeem for Rewards during their applicable validity period. There shall be no extension of time for the validity period of any unused Points. Grab shall have the right to deal with the expired Points in such manner as it deems fit in its absolute discretion You agree that you will have no claim whatsoever against Grab for any expired Points.

8.9 Points have no cash or monetary value and are not redeemable for cash in any form. They cannot be purchased, resold or transferred, for value or otherwise, under any circumstances. Points shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances.

Prize Exchange

8.10 If you comply with all these terms and conditions and have the required number of Points, you may select and redeem applicable Prizes via the Application. Your redemption of a Prize that is an e-voucher is subject to the additional terms and conditions of Grab or the third party merchant (as the case may be) that offers the particular e-voucher that you wish to redeem.

8.11 You must use your e-vouchers redeemed during their applicable validity period. There shall be no extension of time for the validity period of any e-voucher redemption dates. You agree that you will have no claim whatsoever against Grab for any expired e-vouchers.

8.12 Points that you have successfully redeemed for a Prize cannot be exchangeable for another Reward under any circumstances. No requests for exchange of Rewards will be entertained. They cannot be resold, exchanged or transferred for value under any circumstances. Prizes shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances.

8.13 Grab may at its sole and absolute discretion reject your request to redeem Points for any reason whatsoever, including without limitation, where there are insufficient Points to redeem for the particular Prize, or where the Prize is no longer made available or out-of-stock by the third party merchant, or where the Points you wish to use for redemption of Rewards have been issued to you in error etc.

8.14 You may check your Points balance and redemptions made in the Application. Your Points balance and redemptions as set out in the Application shall serve as a conclusive evidence of the same.

Membership Tiers

8.15 The GrabRewards Loyalty Programme offers four (4) membership tiers as follows:

8.15.1 an entry membership tier known as “Member”;

8.15.2 a basic membership tier known as “Silver”;

8.15.3 a mid-tier membership tier known as “Gold”; and

8.15.4 premier membership tier known as “Platinum”;

8.16 The number of Points required to upgrade or renew the tiered membership is set out below:

Membership Tier

Requisite Points to be earned between 1 January to 30 June or 1 July to 31 December in a calendar year

a. Member

0

b. Silver

200

c. Gold

800

d. Platinum

2000

8.17 Points earned between 1 January to 30 June in a calendar year shall qualify you for the applicable membership tier from 1 July to 31 December of that calendar year.

8.18 Points earned between 1 July to 31 December in a calendar year shall qualify you for the applicable membership tier from 1 January to 30 June of the next calendar year.

8.19 Upon expiration of your membership tenure in a particular tier and if you have not earned sufficient Points to be retained in that tier, you shall be downgraded to the next relevant membership tier.

8.20 The benefits and privileges of each membership tier shall be as set out from time to time in the Application.

Cessation of Membership

8.21 If you do not wish to be a member of the GrabRewards Loyalty Programme, you may do so by opting out though the Application.

8.22 You will also automatically cease to be a member of the GrabRewards Loyalty Programme if you delete the Application from your mobile phone.

8.23 Upon your cessation to be a member of the GrabRewards Loyalty Programme, all the outstanding Points at such point of time shall be automatically cancelled. Points should be redeemed before ceasing membership as once cancelled, Points cannot be redeemed. No accumulation or carry over of Points will be permitted even if you subsequently reinstate your membership.

8.24 Fraud or abuse of redemptions may result in the forfeiture of accumulated Points as well as cancellation of your membership in the GrabRewards Loyalty Programme.

General

8.25 To the extent as permitted by applicable laws, Grab reserves the right at any time to:

8.25.1 vary, modify or amend the terms and conditions of the GrabRewards Loyalty Programme (including adding or deleting any terms);

8.25.2 terminate or modify the GrabRewards Loyalty Programme;

8.25.3 revoke, adjust and/or recalculate any Points awarded;

8.25.4 change the number of Points required for redemption of specific Rewards or substitute any Reward with another of a similar value;

8.25.5 change the number of Points that can be earned on spendings on qualifying transportation services;

8.25.6 modify the qualifications and eligibility for earning Points;

8.25.7 modify the activities that earn Points;

8.25.8 modify the methods used to calculate the number of Points to be awarded;

8.25.9 withhold or cease the awarding of Points to you;

8.25.10modify the qualifying Points or other criteria for membership tier upgrades and renewals; and

8.25.11change or withdraw any benefits related to a particular membership tier;

without prior notice to you and at its sole discretion.

8.26 Grab may suspend the calculation and accrual of Points to rectify any errors in calculation or adjust the calculation as it reasonably deems fit without giving you prior notice or reason.

8.27 You shall be responsible for any taxes, levies or duties that arise in connection with the issuance of Points to you, your redemption of Points and/or the utilization of Rewards you have redeemed and all costs and expenses relating to the same shall be borne by you

9. Ratings

9.1.Users and Third Party Providers may be allowed to rate each other in respect of Solutions provided.

9.2.Every rating will be automatically logged onto Grab’s system and Grab may analyse all ratings received. Grab may take all appropriate actions including suspending your use of the Service without any notice or compensation to you.

10. Complaints

10.1. Any complaints between Third Party Providers and Users must be taken up with each other directly.

11. Repair and Cleaning Fees for Users

11.1. Where applicable, you shall be responsible for the cost of repairing any damage to or necessary cleaning of the Third Party Provider’s Vehicle as a result of your misuse of the Service or breach of the Terms of Use herein. Grab may facilitate payment for reasonable cost of such repair or cleaning on behalf of the Third Party Provider via your designated payment method or demand from you in cash, in the event a request for repair or cleaning request by the Third Party Provider has been verified by Grab.

12. Intellectual Property Ownership

12.1. Grab and its licensors, where applicable, shall own all right, title and interest, including all related intellectual property rights, in and to the Software and/or the Application and by extension, the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service. The Terms of Use do not constitute a sale agreement and do not convey to you any rights of ownership in or related to the Service, the Software and/or the Application, or any intellectual property rights owned by Grab and/or its licensors. Grab’s name, Grab’s logo, the Service, the Software and/or the Application and the third party transportation providers’ logos and the product names associated with the Software and/or the Application are trademarks of Grab or third parties, and no right or license is granted to use them. For the avoidance of doubt, the term the Software and the Application herein shall include its respective components, processes and design in its entirety.

13. Taxes

13.1. You agree that this Agreement is subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however denominated, as may be applicable from time to time. You shall comply with all applicable laws and take all steps required to enable, assist and/or defend Grab to claim or verify any input tax credit, set off, rebate or refund in respect of any taxes paid or payable in connection with the Service.

13.2. If you are a Third Party Provider, you are accountable for paying any tax and statutory contributions due in respect of sums payable to you under or in connection with this Agreement.

14. Confidentiality

14.1. You shall maintain in confidence all information and data relating to Grab, its services, products, business affairs, marketing and promotion plans or other operations and its associated companies which are disclosed to you by or on behalf of Grab (whether orally or in writing and whether before, on or after the date of this Agreement) or which are otherwise directly or indirectly acquired by you from Grab, or any of its affiliate companies, or created in the course of this Agreement. You shall further ensure that you only use such confidential information in order to use the Service, and shall not without Grab’s prior written consent, disclose such information to any third party nor use it for any other purpose.

14.2. The above obligations of confidentiality shall not apply to the extent that you can show that the relevant information:

14.2.1. was at the time of receipt already in your possession;

14.2.2. is, or becomes in the future, public knowledge through no fault or omission on your part;

14.2.3. was received from a third party having the right to disclose it; or

14.2.4. is required to be disclosed by law.

15. Data Privacy and Personal Data Protection Policy

15.1. Grab collects and processes your Personal Data in accordance with its Privacy Policy. The Privacy Policy applies all of Grab’s Services and its terms are made a part of this Agreement by this reference.

15.2. You agree and consent to Grab using and processing your Personal Data in the manner set out in our Privacy Policy.

15.3 You acknowledge that Grab may disclose Personal Data of other individuals to you in the course of your use of Grab’s Services. You represent and warrant that you will only use such Personal Data for the purpose for which it was disclosed to you by Grab, and not for any other unauthorized purposes.

16. Third Party Interactions

16.1. During use of the Service, you may enter into correspondence or transactions with third parties who display or offer their goods and/or service through the Platform or Application. Any such communication or agreement is strictly between you and the applicable third party and Grab and its licensors shall have no liability or obligation for any such communication or agreement. Neither Grab nor any of its affiliate companies endorses any applications or sites on the Internet that are linked through the Platform or Application, and in no event shall Grab, its licensors or its affiliate companies be responsible for any content, products, services or other materials on or available from such sites or third party providers. Certain third party providers of transportation, goods and/or services may require your agreement to additional or different Terms of Use or privacy policies prior to your use of or access to such goods or services, and Grab is not a party to and disclaims any and all responsibility and/or liability arising from such agreements between you and the third party providers. You acknowledge that such additional or different Terms of Use and privacy policies may apply to your use of such third party services. Grab is not liable for any information that you provide to or authorise us to provide to a third party, or for such third party’s collection, use and disclosure of such information.

16.2. Grab may rely on third party advertising and marketing supplied through the Service and other mechanisms to subsidize the Service and/or to earn additional revenue. If you do not wish to receive such advertising and marketing, please refer to our Privacy Policy for instructions to unsubscribe or update your privacy settings You agree and allow Grab to compile and release information regarding you and your use of the Service on an anonymous basis as part of a customer profile or similar report or analysis. You agree that it is your responsibility to take all precautions in all actions and interactions with any third party you interact with through the Service and/or advertising or marketing material supplied by third parties through the Service.

16.3. We may include hyperlinks to other websites or content on the Internet that are owned or operated by third parties ("Third Party Links"). Such Third Party Links are not under our control and we are not liable for any errors, omissions, delays, defamation, libel, slander, falsehood, obscenity, pornography, profanity, inaccuracy or any other objectionable material contained in the content, or the consequences of accessing, any linked website. Any hyperlinks to any other websites or content are not an endorsement or verification of such websites or content and you agree that your access to or use of such linked websites or content is entirely at your own risk.

17. Indemnification

17.1. By agreeing to the Terms of Use upon using the Service, you agree that you shall indemnify and hold Grab, its licensors and each such party’s affiliates, officers, directors, members, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs and/or regulatory action) arising out of or in connection with: (a) your use of the Service, the Platform, Software and/or the Application in your dealings with the Third Party Providers or Users (as the case may be), third party merchants, providers, partners, advertisers and/or sponsors, or (b) your violation or breach of any of the Terms of Use or any applicable law or regulation, whether or not referenced herein, or (c) your violation of any rights of any third party, including Third Party Providers or Users arranged via the Service, or (d) your use or misuse of the Service, the Platform, Software and/or the Application; (e) where applicable your ownership, use or operation of any Vehicle, including your provision of Solutions to Users via the Service where applicable.

18. Disclaimer of Warranties

Grab makes no representation, warranty or guarantee as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the Service, Software, Application or Platform. Grab does not represent or warrant that (a) the use of the Service, Software, Application or Platform will be secure, uninterrupted, free of errors or other harmful components, or operate in combination with any other hardware, software, system or data, (b) will meet your requirements or expectations, (c) any stored data will be accurate or reliable, (d) the quality of any products, services, information or other materials purchased or obtained by you through the Application will meet your requirements or expectations. The Service is provided to you strictly on an “as is” basis. Al conditions, representations and warranties, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third party rights, are hereby excluded to the extent permissible by law.

18.1. Grab makes no representation or warranty of any kind whatsoever, express or implied, in respect of Solutions provided by Third Party Providers or any Solutions procured through the use of the Service. You agree that you shall bear all risk arising out of your use of the Service and any Solution provided by Third Party Providers and shall have no recourse to Grab in respect of the same.

19. Internet Delays

THE SERVICE, PLATFORM, APPLICATION AND/OR THE SOFTWARE MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS INCLUDING THE DEVICE USED BY YOU OR THE THIRD PARTY TRANSPORTATION PROVIDER BEING FAULTY, NOT CONNECTED, OUT OF RANGE, SWITCHED OFF OR NOT FUNCTIONING. GRAB IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, DAMAGES OR LOSSES RESULTING FROM SUCH PROBLEMS.

20. GrabLite

20.1 Notwithstanding any other terms in the Agreement, and in our effort to ensure a seamless ride experience for you in the event of the Application becoming unavailable, Grab has introduced ‘GrabLite’. GrabLite is a basic version of the Application which allows you to continue to make bookings during a downtime of the Application. In the event of a downtime, the Application will automatically switch to the GrabLite version without any action on your part. Being a basic version, GrabLite will have some differences in its features and application compared to the Application. The following are the differences that you should be aware of:-

20.1.1. Only GrabCar and GrabBike. Under GrabLite, only GrabCar and GrabBike Solutions will be available for booking.

20.1.2. Fixed Fares. A ride booked via GrabLite shall have fixed fare only irrespective of the type of transport / vehicles. The fixed fare will be shown on the GrabLite Application after you have keyed in your location and destination.

20.1.3. Cash Payment Only. As a stripped-down version of the Application, rides made via GrabLite shall be paid by cash only. GrabLite is unable to accept payments by GrabPay credits and credit cards. By continuing with the booking, you hereby acknowledge and agree that you accept the fixed fare.

20.1.4. Manual Key-In. You are required to manually key-in your pick-up location and destination.

20.1.5.Number Masking. Under GrabLite, there will be no number masking. This means that your number will be available to the Service Providers. By continuing to confirm the booking, you hereby acknowledge that you understand and agree to this condition.

20.1.6. No GrabRewards Points. Any ride booked via GrabLite will not be entitled to any GrabRewards Points.

20.1.7. No Chat Function. The chat function in GrabLite will be disabled. Therefore, the only means of communication with the Service Providers will need to be conducted via calls.

20.1.8. Other Stripped Down Functionalities. As a stripped-down version of the Application, GrabLite will not show the estimated time of arrival of your booking. Any promos that are running when GrabLite is activated will not be eligible to be used and you will not be able to tag your ride as ‘Business ride’.

21. Limitation of Liability

21.1. UNLESS OTHERWISE STATED, AND TO THE FULLEST EXTENT ALLOWED BY LAW, ANY CLAIMS AGAINST GRAB BY YOU SHALL BE LIMITED TO THE AGGREGATE AMOUNT OF ALL AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU IN UTILISING THE SERVICE DURING THE EVENT GIVING RISE TO SUCH CLAIMS. GRAB AND/OR ITS LICENSORS SHALL NOT BE LIABLE TO YOU OR ANYONE FOR). GRAB AND/OR ITS LICENSORS SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR INJURY WHICH MAY BE INCURRED BY OR CAUSED TO YOU OR TO ANY PERSON FOR WHOM YOU HAVE BOOKED THE SERVICE, INCLUDING BUT NOT LIMITED TO:

21.1.1. LOSS, DAMAGE OR INJURY ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THE SERVICE, THE PLATFORM, APPLICATION AND/OR THE SOFTWARE;

21.1.2.THE USE OR INABILITY TO USE THE SERVICE, THE PLATFORM, APPLICATION AND/OR THE SOFTWARE;

21.1.3.ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING;OR

21.1.4.AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY THIRD PARTY PROVIDER, MERCHANT, ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE WEBSITE OR IS REFERRED TO BY THE SERVICE, THE APPLICATION AND/OR THE SOFTWARE,

EVEN IF GRAB AND/OR ITS LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

21.2. GRAB DOES NOT AND WILL NOT ASSESS NOR MONITOR THE SUITABILITY, LEGALITY, ABILITY, MOVEMENT OR LOCATION OF ANY THIRD PARTY PROVIDERS INCLUDING THIRD PARTY TRANSPORTATION PROVIDERS, MERCHANTS, ADVERTISERS AND/OR SPONSORS AND YOU EXPRESSLY WAIVE AND RELEASE GRAB FROM ANY AND ALL LIABILITY, CLAIMS OR DAMAGES ARISING FROM OR IN ANY WAY RELATED TO THE THIRD PARTY PROVIDERS INCLUDING THIRD PARTY TRANSPORTATION PROVIDERS, MERCHANTS, ADVERTISERS AND/OR SPONSORS.

21.3. GRAB WILL NOT BE A PARTY TO DISPUTES, OR NEGOTIATIONS OF DISPUTES BETWEEN YOU AND THIRD PARTY PROVIDERS INCLUDING THIRD PARTY TRANSPORTATION PROVIDERS, MERCHANTS, ADVERTISERS AND/OR SPONSORS. UNLESS YOU ARE A CORPORATE CUSTOMER WITH A CURRENT CORPORATE ACCOUNT WITH GRAB, GRAB CANNOT AND WILL NOT PLAY ANY ROLE IN MANAGING PAYMENTS BETWEEN YOU AND THE THIRD PARTY PROVIDERS, INCLUDING THIRD PARTY TRANSPORTATION PROVIDERS, MERCHANTS, ADVERTISERS AND/OR SPONSORS. RESPONSIBILITY FOR THE DECISIONS YOU MAKE REGARDING SERVICES AND PRODUCTS OFFERED VIA THE SERVICE, THE SOFTWARE AND/OR THE APPLICATION (WITH ALL ITS IMPLICATIONS) RESTS SOLELY WITH AND ON YOU. YOU EXPRESSLY WAIVE AND RELEASE GRAB FROM ANY AND ALL LIABILITY, CLAIMS, CAUSES OF ACTION, OR DAMAGES ARISING FROM YOUR USE OF THE SERVICE, THE SOFTWARE AND/OR THE APPLICATION, OR IN ANY WAY RELATED TO THE THIRD PARTIES INCLUDING THIRD PARTY TRANSPORTATION PROVIDERS, MERCHANTS, ADVERTISERS AND/OR SPONSORS INTRODUCED TO YOU BY THE SERVICE, THE SOFTWARE AND/OR THE APPLICATION.

21.4. THE QUALITY OF THE SOLUTIONS SCHEDULED THROUGH THE USE OF THE SERVICE IS ENTIRELY THE RESPONSIBILITY OF THE THIRD PARTY PROVIDER WHO ULTIMATELY PROVIDES SUCH SOLUTION TO YOU. YOU UNDERSTAND, THEREFORE, THAT BY USING THE SERVICE, YOU MAY BE EXPOSED TO TRANSPORTATION THAT IS POTENTIALLY DANGEROUS, OFFENSIVE, HARMFUL TO MINORS, UNSAFE OR OTHERWISE OBJECTIONABLE, AND THAT YOU USE THE SERVICE AT YOUR OWN RISK.

22. Notice

22.1. Grab may give notice through the Application, electronic mail to your email address in the records of Grab, or by written communication sent by registered mail or pre-paid post to your address in the record of Grab. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by registered mail or pre-paid post) or 1 hour after sending (if sent by email). You may give notice to Grab (such notice shall be deemed given when received by Grab) by letter sent by courier or registered mail to Grab using the contact details as provided in the Application.

23. Assignment

23.1. This Terms of Use as modified from time to time may not be assigned by you without the prior written approval of Grab but may be assigned without your consent by Grab. Any purported assignment by you in violation of this section shall be void.

24. Dispute Resolution

24.1. This Terms of Use shall be governed by Indonesian law, without regard to the choice or conflicts of law provisions of any jurisdiction, and any disputes, actions, claims or causes of action arising out of or in connection with this Terms of Use or the Service shall be referred to the Indonesian National Arbitration Board (“BANI”), in accordance with the BANI Regulations as modified or amended from time to time (the “Rules”) by a sole arbitrator appointed by the mutual agreement of you and Grab (the “Arbitrator”). If you and Grab are unable to agree on an arbitrator, the Arbitrator shall be appointed by the chairman of Bani in accordance with the Rules. The seat and venue of the arbitration shall be Jakarta, in the English language and the fees of the Arbitrator shall be borne equally by you and Grab, provided that the Arbitrator may require that such fees be borne in such other manner as the Arbitrator determines is required in order for this arbitration clause to be enforceable under applicable law.

24.2. Each party hereby agrees that in connection with Article 60 of Law No. 30 of 1999 (“Arbitration Law”), the arbitral award is final and binding on the parties and based on that, the parties do not have the right to appeal the arbitral award. The parties hereby also expressly exclude the provisions of Articles 48.1 and 73 (b) of the Arbitration Act so that the mandate to the Arbitrator as stipulated through these Terms of Use remains valid until the final decision of the arbitration has been determined by the Arbitrator.

25. Relationship

25.1. Nothing contained in these Terms of Use shall be construed as creating any agency, partnership, or other form of joint enterprise with Grab.

26. Severability

26.1. If any provision of the Terms of Use is held to be invalid or unenforceable, the legality, validity and enforceability of the remaining provisions shall not be affected or impaired.

27. No Waiver

27.1. The failure of Grab to enforce any right or provision in the Terms of Use shall not constitute a waiver of such right or provision.

28. Entire Agreement

28.1. This Agreement comprises the entire agreement between you and Grab and supersedes any prior or contemporaneous negotiations or discussions.

29. Suspension and Termination

29.1. You agree that we may do any of the following, at any time, without notice: (i) to modify, suspend or terminate operation of or access to the Application, or any portion of the Application (including access to your Account and/or the availability of any products or services), for any reason; (ii) to modify or change any applicable policies or terms; and (ii) to interrupt the operation of the Application or any portion of the Application (including access to your Account and/or the availability of any products or services), as necessary to perform routine or non-routine maintenance, error correction, or other changes. You and Grab expressly waive the provisions of Article 1266 of the Civil Code as far as necessary to terminate this Agreement without prior court decision.

30. No Third Party Rights

30.1. This agreement does not give rights to any third parties who are not party to this Agreement.

Section B – Additional Terms

1. GrabFood

1.1 For Users:

1.1.1 The Application allows you to place orders for food and beverage from food and beverage providers (“GrabFood Merchant”), for such orders to be delivered to you by third party delivery service providers (“Delivery Service Providers”) or for such orders to be available for pick up as a takeaway by you from the GrabFood Merchants. Grab does not own, sell or resell any food and beverage items and does not control the GrabFood Merchants, the Delivery Service Providers or any services provided by them. You understand that any order that you place shall be subject to the product availability and location serviceability of the GrabFood Merchants and/or the Delivery Service Providers. You further acknowledge that the Delivery Service Providers reserve the right to batch several orders for trip efficiencies, where applicable.

1.1.2 All food order and delivery bookings placed on the Application (“Food Order”) are treated as confirmed. You shall not be entitled to cancel yourFood Order once you have received a confirmation. If you cancel your Food Order after it has been confirmed, you remain liable to pay the delivery fee in full regardless of whether the order has been prepared by the GrabFood Merchant.

1.1.3 Upon your successful completion of a Food Order, the GrabFood Merchants and/or the Delivery Service Provider may call you on the telephone or mobile number provided or otherwise contact you to confirm the details of the order, any change in the order (for instance, due to unavailability), the price to be paid or any change thereof and/or the estimated delivery time. For the avoidance of doubt, Grab is not involved in and will not be responsible for any separate arrangement between you and the GrabFood Merchant and/or Delivery Service Provider regarding the amendment and/or cancellation of orders made by you where such arrangement is not confirmed and recorded on the Application.

1.1.4 You remain liable to pay the order value in full where (i) cancellation is made by you after the GrabFood Merchant starts food/beverage preparation; or (ii) you are not present or do not show up at the designated delivery location or the designated pick up location to collect the takeaway ordered or you are unreachable physically or uncontactable (A) after 10 minutes from the time that the Delivery Service Provider arrives at the designated delivery location or (B) within two (2) hours after the order for takeaway is ready for collection or within such duration as may be communicated by Grab.

1.1.5 Grab, the GrabFood Merchant and/or Delivery Service Provider may not process your Food Order in the event of any of the following:

(a) you are unavailable on the phone at the time of the call for confirming the order or otherwise uncontactable,

(b) if the requested delivery location falls outside the delivery zone offered in the Application,

(c) there is a lack of information, direction or authorization from you at the time of delivery,

(d) you are not present or do not show up at the designated delivery location or the designated pick up location to collect the takeaway ordered, or you are unreachable physically or uncontactable, (A) after 10 minutes from the time that the Delivery Service Provider arrives at the designated delivery location or (B) within two (2) hours after the order for takeaway is ready for collection or within such duration as may be communicated by Grab, or

(e) unavailability of items ordered.

1.1.6 The prices of food and beverage items reflected in the Application are determined solely by the GrabFood Merchant and are listed for information only.

1.1.7 Prices of food and beverage items as reflected in the Application may, for reasons such as technical issue, typographical error or outdated product information supplied by the GrabFod Merchant, be incorrectly reflected and in such an event the GrabFood Merchant may cancel your order(s).

1.1.8 If you wish to use or apply any promotion codes or discounts, you must enter the available promotion codes or discounts upon checkout of the booking. All promotion codes and discounts are subject to its specific terms and conditions, are mutually exclusive and cannot be combined with other promotions, unless otherwise stated. The price payable for the discounted food or beverage item may be rounded and will be set out on the check out page for your booking. You agree that we are not obliged to accept late submission of promotion codes and discounts after the checkout process has been completed. We willnot be liable for any losses, damages, costs and expenses suffered or incurred as a result of the theft or illegal or fraudulent usage of any promo codes and discounts. We may take any action against you if you have been found to be using any promotion codes and discount in an illegal or fraudulent manner, including without limitation, suspending or terminating your user account.

1.1.9 The GrabFood Merchant shall be solely responsible for any warranty in relation to, and quality of, the food and beverage products sold to you.

1.1.10 You are responsible for ensuring that the details entered by you in respect of the Food Order on the Application are accurate and complete. Grab shall not be liable in the event of late delivery or non-delivery of food and beverage items that you order by reason of erroneous delivery details entered by you on the Application; and in the event of late collection of the takeaway you ordered or non-collection of the takeaway you ordered by reason of erroneous collection details entered by you on the Application.

1.1.11 After the delivery of the food and beverage items or collection of the takeaway you ordered, you shall solely be liable for demurrage or loss, damage, contamination, soiling or detention of the food and beverage items (including but not limited to containers) whether caused directly or indirectly by you or any person acting on your behalf.

1.1.12 If applicable, persons placing an order for alcohol from any GrabFood Merchant must be at least twenty one (21) years old. Alcoholic beverages can only be sold and delivered to persons who are at least twenty-one (21) years old as stipulated under the applicable laws and regulations. By placing an order that includes alcohol, you represent and warrant that you are at least twenty (21) years old. The Delivery Service Provider or the GrabFood Merchant will have the right to (i) request your ID (KTP) for age verification, (ii) refuse to deliver or provide any alcoholic product to any person who at the time of delivery or collection of takeaway does not appear to be at least twenty (21) years old or cannot prove that he/she is at least twenty (21) years old or (iii) Any person who is, or appears to be, under the influence of either alcohol or drugs at the time of delivery or collection of takeaway and in such an event you agree that Grab, the Delivery Service Provider andthe GrabFood Merchant shall not be liable to make any refund for payment already made to you. If it turns out that you are under twenty (21) years old, you hereby stating that the legal consequences will be at your own risk & responsibility, and release Grab or Delivery Service Provider or the GrabFood Merchant, from all claims, and other liabilities, due for any action in trying to deceive Grab’s system or the Delivery Service Provider or the GrabFood Merchant, in relation to the aforementioned minimum age limit.

1.1.13 You agree that when requesting to pick/deliver food and/or beverages from merchant/restaurant through our Application, Grab’s obligation is to only provide you with the Service mentioned above;

1.1.14 In the event any food and/or beverages of merchant/restaurant are spoiled, or which results in food poisoning to you, allergies or other effect that will harm you, Grab will not be responsible, and any risk occur when using the Service will be at your own sole risk;

1.2 For GrabFood Merchants:

This section applies to your use of the GrabFood Merchant Application, and the terms in this Agreement are in addition to any other written agreement(s) entered into between you and Grab.

1.2.1 Creation and Monitoring of Self-funded Campaign

You may be able to create a campaign via our tool(s) which is made available on the Application PROVIDED ALWAYS THAT you agree to bear any and all costs or expenses which may arise in connection with the campaign. In the course of such creation, you may be required to indicate information such as the type of promotion and the proposed duration for the promotion. The type of promotion which you may choose from in the Form may be varied from time to time at Grab’s sole discretion.

By creating the campaign using our tool(s) on the Application, you accept the following additional general conditions:

(a)Where you are submitting any information via our Application or otherwise to us on behalf of your employer, you warrant that you are duly authorized to bind your employer to make such offer.

(b)Any information you input into our Application where required or otherwise provided to us must be complete, truthful, accurate and not misleading.

(c)Your intention to conduct campaign via our Application must be genuine and must not be conducted in a manner which may be misleading to the end consumers or users. You shall indemnify us in the event where we incur any losses or damages pursuant to the campaign you created via our Application.

(d)Depending on the type of campaign elected by you, the way in which we may facilitate the campaign may differ. You agree that it is your responsibility to review any and all information made available by us on the Application for information on how each type of campaign be facilitated on our systems. If you have any enquiries, you agree that you are responsible to clarify the same with our personnel before creating any campaign using our Application. By creating a campaign using our Application, you irrevocably agree to the way in which the campaign will be facilitated automatically via our systems.

(e)You shall be responsible to directly handle any complaints or enquiries from end users/consumers in respect of the campaign.

(f) In the event where you would like to end a campaign earlier than the duration which you have specified in the Application or if any of the item under the campaign has become out of stock prior to the expiry of the said duration, you must immediately indicate the same via our Application in accordance with the process as may be specified by us. Prior to the completion of the said process, you remain liable to bear any and all costs or expenses incurred in connection with the campaign and remain responsible to handle any enquiries or complaints from end users/consumers on the same.

(g)Notwithstanding any provision otherwise and in any event, the successful creation of the campaign using the Application does not indicate our approval that the campaign is in accordance with the applicable law. You agree that you are solely and entirely responsible for maintaining the confidentiality of the information submitted to us and to ensure that the campaign is, and will be conducted, in accordance with the applicable law.

(h)While we do not supervise or monitor the campaign created by you, we reserve the rights to (but are not obliged to) cancel the campaign created by you via the Application.

(i) We may make available to you information relating to the campaign creating using our Application, such information is considered as part of the content of the Application and is subject to Clause 1.2.6 below.

(j) You must pay any and all costs and expenses in connection with the campaign in the manner as we may specify.

(k)You must notify us immediately if your Account has been used without your authorization to create a campaign or otherwise use any of the features on the Application or where any other breach of security has occurred. In such event, you agree to indemnify us for any losses or damages that we incur as a result of the unauthorized use (including but not limited to bearing the costs or expenses which have been incurred under the campaign created using your Account). For the avoidance of doubt, we will not be liable for any losses that you incur as a result of someone else using your Account.

(l) You agree that any discounted price payable to you by end users/consumers pursuant to the campaign you created may be rounded in accordance with our internal policies as we may update from time to time.

1.2.2 Submission of Content or Information

We do not claim ownership of any content or information that you upload on our Application or otherwise supply us with. Where you upload or provide us with any content that is covered by intellectual property rights (including without limitation photos or videos), you (a) grant us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to host, use, distribute, modify, run, copy, publicly perform or display, translate, and create derivative works of your content; and (b) undertake that you have the right to grant us such licence.

Via the Application, we may provide you with an option to vary or amend the content or information submitted by you to us (including without limitation information relating to the menu). You acknowledge that any such content or information may be made available in real time to end customers via an application operated by us or otherwise, and undertake that you will (and shall be responsible) to handle any complaints or queries by the end customers in respect of the said content or information without incurring liability on our part. We may, but are not obliged to, review the content or information submitted by you to us (via the Application or otherwise) from time to time, and reserve the rights to remove or require amendments to any part of the content or information submitted by you where we deem necessary. For the avoidance of doubt, you shall at all times, ensure that the content or information submitted are not in contravention with the applicable laws and do not infringe any third party rights.

1.2.3 Personal Data

Without prejudice to the foregoing, information which you have submitted to us for your registration as a merchant on our systems, which may include your personal data as described in the Privacy Policy, may be linked to the account on the Application or in the course of carrying out Services on this Application. You hereby give your consent to such transfer and storage of information for the purposes of facilitation of your business via our systems, and to facilitate your request to use our products and services in the Application. Your use of the account and the Application may be monitored by us or a third party service provider to provide you with information on your business and Account.

1.2.4 Guarantee and Liability

You guarantee that the product, food and/or beverages provided, prepared and sold to Users, are in good quality and safe for consumption. In the event of any food and/or beverages of Merchant are spoiled, or which results in food poisoning, allergies or other effect that will harm Users, you will be personally responsible and/or legally liable for such incident, both material and immaterial, and release Grab from any claim related to such matter.

The Merchant guarantees that the products, food and/or beverages offered are of high quality and their storage, production and preparation comply with all relevant restaurant and food safety regulations. If any violations are found by the relevant authorities, you must notify Grab immediately. You further acknowledge and agree that Delivery Service Provider may batch several orders for trip efficiencies (where applicable).

1.2.5 Hyperlinks

You must obtain our prior written approval if you wish to link to or make use of any content on our Application. In this regard, you may send us a formal request by way of email for our consideration. For the avoidance of doubt, without our approval, you are not allowed to link or make use of any content on our Application for commercial purposes. In any event, notwithstanding that we have granted approval for the linking, you must not establish a link to our Application (a) in such a way as to suggest any form of association, approval or endorsement on our part where none exists; or (b) in any website which prohibits such linking or will in any way prejudice or compromise our reputation or integrity. We reserve the right to withdraw linking permission without notice. The Application must also not be framed on any other site.

1.2.6 Content of the Application

Without prejudice to any other provisions in these Terms of Use, we may vary, modify or remove any content on the Application without notice (including without limitation information relating to the availability of a product or service, product or service descriptions, pricing, promotions, offers, product shipping charges and transit time). In the rare event where any information on our Application contains any typographical errors, inaccuracies or omissions, we reserve the right to carry out measures such as (i) correcting the said errors, inaccuracies or omissions, (ii) changing or updating information; and/or (iii) canceling orders if any information provided to you (whether via this Application or other related website) at the time of your order is inaccurate or if we otherwise are of the view that it is appropriate to cancel your order (“Rectification Measure”), at any time without prior notice (including without limitation after an order has been submitted). Notwithstanding the foregoing, we undertake no obligation to update, amend or clarify information on our Application; or carry out any other Rectification Measure, except as required by law. For the avoidance of doubt, no specified update or refresh date as shown on the Application or on any related website, should be taken to indicate that all information on the Application or on any related website has been modified or updated; and we shall, in no event, be liable to you or any third party for any losses, damages or consequences arising from (i) any variation, modification or removal of the content on the Application; and (ii) any Rectification Measure taken.

1.2.7 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY THE APPLICABLE LAW AND WITHOUT PREJUDICE TO THE OTHER PROVISION OF THESE TERMS OF USE, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OF USE, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE LOWEST OF (i) ONE MILLION RUPIAH (RP.1,000,000), (ii) THE VALUE OF THE SUBJECT MATTER IN QUESTION; OR (iii) THE AMOUNT YOU PAID US TO USE OR ACCESS THE APPLICATION OR ANY OF ITS FEATURES OR FUNCTIONALITY IN THE PAST 12 MONTHS (IF ANY).

1.2.8 Termination

Notwitshtanding any other term in this Agreement, this Agreement shall terminate when your relationship with us as a merchant on our systems is terminated. Such termination does not release either party from any liability which, at the time of such termination has already accrued to the other party or which is attributable to a period prior to such termination nor preclude either party from pursuing any rights and remedies it may have with respect to any breach of this Agreement.

2. GrabFresh For Users

2.1 The Application allows you to order household products / groceries (“Products”) from third party sellers (“Seller”). Your orders are delivered to you by Third Party Providers. Grab does not control the seller or Third Party Provider. You understand that every order is subject to availability of the products and the shipping capabilities of the seller and/or Third Party Provider.

2.2 Each order is carried out according to the order confirmation. However, immediately after the completion of your successful order, the Seller and / or the Third Party Provider may contact you on the contact nunber you provide or otherwise to ascertain the order details, changes to orders (such as: in the absence of Goods), prices to be paid, changes to the price of the order, and / or the possibility of delivery time.

2.3 Your order may not be processed if (i) you do not pick up the phone or cannot be contacted when the Seller and / or the Shipping Service Provider contact you to confirm the order, or (ii) the total size of the Goods exceeds 32x25x12 cm 3 , then the provisions relating to the cancellation below will apply.

2.4 Prices of Products listed in the Application are determined entirely by the Seller and displayed for information purposes only. Prices of Products listed in the Application may, for reasons such as technical errors, typing errors or less up-to-date information provided by the Seller, be incorrectly listed and the Seller may cancel your order in connection with the price inaccuracy.

2.5 The Seller is solely responsible for any statement regarding the quality of the Goods sold to you and any statement and quality of the Products is not Grab’s responsibility.

2.6 As a general condition for cancellation of this order, you are not entitled to cancel the order as soon as you receive your order confirmation. If you cancel your order after being confirmed, you are still responsible for paying shipping costs even though the Products have been prepared by the Seller.

2.7 You are still responsible for paying the price of the order in full when: (i) the cancellation of the order is made by you after the Third Party Provider picks up the Products you ordered, or (ii) you are not present or arrive at the shipping location, or (iii) you cannot contacted, both physically and through telephone contact, after 10 (ten) minutes the Third Party Provider arrives at the delivery location.

2.8 Grab, the Seller or the Third Party Provider have the right not to process your order, if the following events occur:

  • where the shipping location is outside the shipping zone offered on the Application;
  • You cannot be contacted by telephone or any other method at the time of order confirmation;
  • delivery of failed orders due to lack of information, directives or authorization from you at the time of delivery; or
  • unavailability of Goods that you ordered when you ordered Goods.

2.9 After the Products are delivered to you, you are responsible for any loss, damage, or contamination of the Products.

3. GrabExpress

3.1 For Users:

3.1.1 GrabExpress can be accessed via Application and/or web portal (which can be found athttps://express.grab.com/book/login). The types of GrabExpress services provided by Grab are as follows:

  • Instant: is a direct package delivery service without other additional processes, therefore, packages can be received quickly with an estimated delivery time of 3 hours after the package is delivered to the Third Party Providers;
  • Sameday: is a package delivery service with a guarantee to be delivered on the same day at a competitive rate with an estimated delivery time of 6-8 hours after the package is handed over to the Third Party Providers;

3.1.2 You shall not send any delivery item containing any of the following:

  • livestock & blood stocks;
  • ammunition, firecrackers, matches, large amounts of gasoline or other explosives and/or highly flammable materials;
  • banknotes, notes, current checks and the like;
  • endangered wildlife animals, any live animals except bees, leeches, silkworms, parasites, insects, and insect repellent insects sent by officially recognized bodies;
  • weapons, military equipment and parts;
  • body/human body remains (corpse);
  • items which offend decency;
  • opium morphine, cocaine and other illegal drugs;
  • toxic substances (e.g. cyanide, arsenic);
  • losses and/or costs incurred including lawsuits, caused by the sender's negligence and error arising from not complying with the provisions, including the basis for product packaging;
  • dangerous goods in large quantities (explosives, gas, flammable liquids, combustible solids, oxidizing substances, toxic and toxic substances, radioactive materials, corrosive, other dangerous goods);
  • biological material that is easily decomposed and easily transmits disease;
  • electronic money and/or money;
  • gold, diamonds and valuable materials;
  • ingredients classified as hazardous according to the applicable minister of trade regulations;
  • other goods which according to the law and regulations are declared prohibited, including but not limited to the ownership of goods or the circulation of goods that violates the applicable legal provisions in indonesia
  • and/or others stipulated at the following linkhttps://help.grab.com/passenger/id-id/360000168967-saya-ingin-mengajukan-klaim-kerusakan-barang-selama-proses-pengiriman-oleh-grabexpress

3.1.3 You represent and warrant that you are either the owner or authorised representative of the owner of the delivery item, and that you are authorised to accept and you accept these Terms of Use for yourself or as a representative acting for and on behalf of the owner of the delivery item.

3.1.4 You are responsible for ensuring that the delivery details (e.g. recipient’s name, contact details and delivery address) entered by you on the Application are accurate and complete. Grab shall not be liable in the event of late delivery or non-delivery of delivery items by reason of erroneous delivery details entered by you on the Application.

3.1.5 You represent and warrant that you are duly authorised by the recipient of the delivery item to provide the recipient’s details (e.g. name, contact details and delivery address) to Grab and the Third Party Provider (whether by way of your entering such details on the Application or otherwise).

3.1.6 You represent and warrant that the description and specific details of the delivery item which you provide are accurate and complete. Before delivery commences, you must inform the Third Party Provider of any specific precautions which should be applied to the handling of the delivery item in accordance with its nature.

3.1.7 You represent and warrant that you comply with all applicable laws and regulations relating to the nature, condition, packaging, handling, storage, and transportation of the delivery item and the delivery item is not or does not, in any way or condition: (a) non-compliant with or prohibited by any applicable laws or regulations; (b) dangerous; (c) easily experience degradation of quality; (d) flammable; (e) contain explosives; (f) corrosive; (g) contain radioactive substances; (h) prohibited based on the provisions stipulated in the ASEAN Framework Agreement On The Facilitation Of Goods In Transit (including Protocol 9); and/or (i) regulated by other relevant authorities.

3.1.8 Grab and/or the Third Party Provider has the right to open and inspect the delivery item without prior notice to you based on any reasonable suspicion that the delivery item may contain or constitute non-compliant or prohibited items as referred to in the abovementioned provisions herein and Grab and/or Third Party Provider has the right to refuse the receipt and delivery of such delivery item.

3.1.9 You represent and warrant that the delivery item has been packed by yourself personally, is properly and sufficiently prepared, packed, stowed, labelled and marked in a manner that is appropriate to any operations or transactions affecting the delivery item and the characteristics of the delivery item.

3.1.10 After the delivery item is delivered, you shall solely be liable for demurrage or loss, damage, contamination, soiling or detention relating to the delivery item whether or not caused directly or indirectly by you or any recipient of the delivery item (or any person acting as servant, representative or independent contractor for or on behalf of you or the recipient).

3.1.11 As a general rule you shall not be entitled to cancel your booking once you have received confirmation of the same. If you cancel your booking after it has been confirmed, you remain liable to pay the delivery booking fee in full. You remain liable to pay the delivery booking fee in full where the recipient whom you indicated in the Application is unreachable physically or uncontactable after 5 minutes from the time that the Third Party Provider arrives at the designated delivery location. Grab and the Third Party Provider will have the right to not proceed with your booking in the following circumstances:

(a) where the requested delivery location falls outside the delivery zone offered on the Application;

(b) failure to contact you by phone or other means at the time of confirming the order booking;

(c) failure to deliver your order due to lack of information, direction or authorisation from you at the time of delivery; or

(d) the recipient whom you indicated in the Application is unreachable physically or uncontactable, after 5 minutes from the time that the Third Party Provider arrives at the designated delivery location.

3.1.12 Third Party Providers have the right to refuse delivery and/or any claim (if any), if (i) the delivery item falls within the categories listed at paragraph 3.1 above, and/or (ii) the delivery item weighing more than 15kg or having dimensions bigger than 50x50x50 cm3 for "Instant" services, and weighing more than 7 kg or having dimensions bigger than 40x40x20 cm3 for "Same Day" services.

3.1.13 You agree to assume full responsibility and liability for all loss or damage suffered by yourself, the Third Party Provider, Grab or any third party as a result of any breach of the Terms of Use.

3.1.14 For more information on how to use the GrabExpress services:

a. kindly see the guidelines at the following linkhttps://help.grab.com/passenger/id-id/360000169167-Bagaimana-cara-menggunakan-GrabExpress or

b. kindly see the guidelines at the following linkhttps://help.grab.com/passenger/en-us/360024000172 for booking of GrabExpress services through the web portal.

3.2 Ninja on Grab

By using Ninja on Grab delivery service on the Application, you acknowledge and agree that:

3.2.1 Ninja Van is an independent third party service provider and their terms and conditions shall apply to the Ninja on Grab delivery service;

3.2.2 Ninja Van is solely responsible for the delivery of all items sent using the Ninja on Grab delivery service. Grab is not responsible or liable for the acts and omissions of Ninja Van. All disputes or queries regarding the delivery of your items should be taken up with Ninja Van directly;

3.2.3 all information which you provide in the Application, including your Personal Data, will be provided by Grab to Ninja Van for the purpose of allowing Ninja Van to perform the Ninja on Grab delivery service; and

3.2.4 You will not earn any Grab Rewards Points for your use of the Ninja on Grab delivery service.

4. GrabWheels

For Users

4.1 As the rider, you are in sole and full control of the personal mobility devices (including but not limited to scooters) (each a “Personal Mobility Device” or “PMD“). Consequently, you represent to Grab and undertake that you have the physical and mental ability, skill and experience to handle the Personal Mobility Device in a safe, responsible and lawful manner and that you shall abide by the Service Rules below.

Repairs and Other Costs and Fees

4.2 You shall be responsible for the following costs and fees in relation to the Personal Mobility Device as a result of your misuse of the Service or breach of the Terms of Use herein:

  • repair costs;
  • replacement costs;
  • costs to retrieve lost/missing/impounded Personal Mobility Device; and
  • cleaning fees.

4.3 Grab may recover such costs and fees as monies owed to it via your designated payment method or demand the same from you in cash.

4.4 Fees (such as but not limited to subscription plan/pass fees, per-ride fees and time-based fees) for your use of the Service shall be as published and updated from time to time through the Platform.

4.5 We may recover loss and damage as monies owed to us by charging your credit card, debit card or GrabPay Credits associated with your user account, without your further consent.

GrabWheels Service Rules

4.6 Safety checks before the ride: Before using any PMD, you must verify the safe operation of the PMD and satisfy yourself that you are able to operate the PMD. The safety checks to conduct include, without limitation:

4.6.1 Effectiveness and functionality of the electric brakes and mechanical brakes;

4.6.2 Fit and flexibility of the handle bar;

4.6.3 Ensure that the headlights are working. Headlights must be turned on between 7 p.m. to 7 a.m. and when visibility is low;

4.6.4 Effectiveness and functionality of throttle (or accelerate) button;

4.6.5 All light reflectors are in good working condition;

4.6.6 Ensuring that the PMD bell is working;

4.6.7 Ensuring that mudguards are attached properly to avoid dirt and mud from hindering control of the PMD;

4.6.8 Ensuring that the PMD is free from any discernible defect that may affect the safe operation of the PMD;

4.6.9 Ensuring that the PMD is suitable for a person of your height, weight and build; and

4.6.10 Ensuring that the permissible speed limit is not exceeded.

DO NOT USE THE PMD if it does not satisfy any of the above requirements or is otherwise unsafe for operation. In such event, you must also immediately notify Grab via the Platform of (i) the registration number of the PMD in question; and (ii) the safety issues associated with that PMD.

4.7 Conduct during the ride: It is your responsibility to ensure that you use, ride and operate the PMD safely at all times. When using, riding or operating any PMD, you are to comply with the following:

4.7.1 Obey all applicable laws and regulations (including those related to traffic, road safety and parking, e.g. following the flow of traffic, riding on the dedicated/permitted lane for PMD);

4.7.2 Do not ride on expressways and roads;

4.7.3 Wear all necessary safety gear (helmet, protective pads and proper shoes) to mitigate the risk of personal injury;

4.7.4 Do not use any mobile phone or other devices while riding any PMD;

4.7.5 Do not operate any PMD under the influence of alcohol, drugs, medication or other substances that may impair the safe operation of the PMD;

4.7.6 You must be below 100kg in weight in order to operate the PMD;

4.7.7 Do not carry any excessive weight (e.g. briefcases, backpacks, bags and/or other items) if doing so poses a challenge to your safe operation of the PMD;

4.7.8 The PMD is designed to carry only one rider. Do not allow any other person (of any age or size) to be carried on the PMD at any time;

4.7.9 Stop and look out for vehicles and pedestrians at crossings before resuming your journey;

4.7.10 Do not cause nuisance, inconvenience or distress to other users including pedestrians;

4.7.11 Do not use the PMD when visibility is low;

4.7.12 Do not use any PMD in bad weather condition;

4.7.13 You must only use the PMD in the Indonesia and its authorized operating areas. You will not transfer, or caused to be transferred, the PMD to any location outside the Indonesia; and

4.7.14 Exercise due care and reasonable judgment in the usage of the PMD.

Parking of PMD

4.8 Areas designated for parking of PMDs are usually identified by the presence of the GrabWheels logo on floor stickers and can be located in the Application map screen. It is your responsibility to park the PMD in an orderly fashion, and only in designated parking spots so that other users can also enjoy the use of the PMD.

4.9 Do not park (or leave unattended or abandon) any PMD in any area, space or manner that may contravene any applicable laws and/or regulations.

4.10 Do not park (or leave unattended or abandon) any PMD:

4.10.1 in any private spaces (e.g. within condominiums, private properties, etc) and any public restricted areas;

4.10.2 on public footways and public roads;

4.10.3 in a manner that obstruct entrances, exits, roads, paths, carparks or parking lots of any property, national parks, nature reserves and public parks;

4.10.4 in any common area of a housing estate which is not designated for the parking of PMDs, or in a manner that obstructs the use of the common area; or

4.10.5 in any part of a subway or train station which is not designated for the parking of PMDs.

4.11 The PMD must be returned to and parked at a designated parking lot before the PMD battery runs out.

4.12 When parking the PMD, ensure that the kick-stand is flipped down.

4.13 If you park (or leave unattended or abandon) the PMD at a location other than a designated parking spot, you may be liable to pay a service charge/penalty. Grab reserves the right to facilitate payment for such service charge/penalty via your designated payment method or by deducting the appropriate amount from the deposit or demand from you in cash.

Maximum Usage Time

4.14. The maximum continuous rental time allowed of any PMD is 4 hours, after which Grab reserves the right to lock and retrieve the PMD and impose a retrieval fee (in addition to PMD rental fees).

4.15 If Grab is unable to retrieve or locate the PMD within 24 hours after you had last unlocked it, the PMD will be deemed lost or stolen and a police report may be filed against you. You shall also be liable for the replacement cost the PMD.

Responsibility for PMD

4.16 Do not allow any other person to use a PMD which has been unlocked by you.

4.17 Use the PMD in a reasonable manner. Do not damage or restrict other users’ enjoyment of the PMD, which may include damaging or destroying the PMD, hiding the PMD from public view, or tampering with the PMD in a manner that restricts other users’ use (e.g. adding another lock to the PMD).

4.18 If the PMD is found to be damaged, lost or missing, you may be liable to pay certain costs and fees associated with repair, replacement, retrieval and/or cleaning of the PMD. You may be liable to pay the full replacement cost of the PMD (being IDR10,000,000 or such other amount as Grab may stipulate from time to time).

4.19 You are responsible to pay any applicable fines, penalties or other fees which may be imposed by local authorities from time to time, arising out of your use of the PMD.

Reporting of Incidents

4.20 You are required to contact Grab and file a police report immediately in the event of theft of the PMD or an accident that occurred during your use of the PMD resulting in bodily injury.

Deposit

4.21 A security deposit may be required as part of the registration process before using any PMD. It shall be paid by credit card, debit card and/or GrabPay Credits (as available) or where available by such other methods as are made available in the Platform at the rate shown in the Platform.

4.22 The security deposit may be applied towards the payment of any outstanding amounts owing from you to Grab arising from your use of the Service (including non-compliance with these Service Rules).

Suspension / Ban / Fines Imposition

4.23 The Grab App’s account of any user who is in breach of any of these Service Rules may be:

a. suspended until further notice from Grab and/or such offender had fulfilled Grab’s requirements for re-activating the Grab App’s account;

b. banned for accessing Grab App; and/or

c. imposed with fines at minimum of IDR300,000 which may be collected from the existing security deposit (if any) and/or the GrabPay credit. Should the security deposit and the GrabPay credit may not be sufficient to cover the imposed fines, Grab may charge the outstanding amount to User’s registered credit card.

5. Indonesia Bus Marketplace Booking Policy

5.1 This section governs your use of the Application to book bus seats and our bus partners’ provision of Grab’s Bus Marketplace The GrabBus may also be specific terms of Grab’s bus partners.

  • BUS A- www.BUSA.com

Booking and Payment

5.2 You may only book bus seats and make payment using your OVO balance through the Application. You will receive an E-ticket with a 7-digit code after booking is confirmed. Except as set out in the “Delayed/Cancelled Bus Service” section below, payments for the booking of bus seats are non-refundable and cannot be changed. You should confirm you route details before making payment. Your seat is reserved once your booking and payment are successful.

5.3 The designated pick-up and drop-off points are as set out in the route details. You are required to check your intended pick-up and drop-off point with the specific bus partner and you can only board at such designated pick-up points.

5.4 Please be reminded to arrive at the designated pick-up point 10 minutes before the designated pick-up time. The bus will leave exactly at the designated time and shall not wait for any passenger despite booking. The bus will only wait until the designated pick-up time if there is at least 1 passenger who has purchased a ticket from that pick-up point according to the passenger manifest.

5.5 Charges will still apply for passengers who are late and miss the bus or fail to turn up at the designated pick-up point.

Delayed/Cancelled Bus Service

5.6 In the event that the bus arrives later than the service standard set, you will receive a refund.

5.7 In the event the bus is or booking is cancelled. Payment made for the cancelled bus services will be refunded to you.

5.8 In the event of a bus breakdown during the journey, and there is no replacement bus service or alternative form of transportation arranged, passengers will need to make their own plans for alternate transport arrangements. We will assess the refunds on a case-by-case basis, and Grab reserves the right to exercise discretion in permitting or rejecting requests for refunds.

Passenger Conduct / Restrictions

5.9 No children are allowed to travel with a passenger without a valid E-ticket for each child. Infants or toddlers under the height of 1.35 meters who require approved child restraints (according to the Road Traffic Act) will not be allowed on board.

5.10 Luggage and bulky items are not allowed on the bus.

6. Grab for Business

6.1 Provision of Services

6.1.1 Access to Services:

This section applies to you if you are a corporate User (“Corporate User”) and sets out the terms under which you may utilise the Grab for Business Portal (“Portal”) in conjunction with the Solutions accessed by you or your authorised Users (“Authorised User”) through the Application or the Platform. Your and your Authorised Users’ use of the Application and Solutions are subject to the applicable terms in these Terms of Use. The Terms of Use and this section applies to you upon your completion of the account sign-up page onhttps://www.business.grab.com, and constitute a binding agreement between you and Grab. In the event of any conflict in the terms under this section and the rest of these Terms of Use, the terms in this section shall prevail to the extent that such inconsistency relates to Grab for Business.

6.1.1 After verification and acceptance by Grab, Grab will establish a Corporate User Account for you in accordance to your preferred mode of payment of charges incurred by Authorised Users for the Solutions, be it (1) Corporate Billing (as defined below), (ii) reimbursement, or (iii) corporate credit card billing. Using your Corporate User Account, you may permit Authorised Users with an Active Account (as defined below) to pay for Solutions using Corporate Billing. You acknowledge that Authorised Users employing Corporate Billing will be incurring User Charges to your Corporate User Account and not to the Authorised User’s personal account or credit card. You agree to pay all User Charges incurred under Corporate Billing, as well as any applicable fees incurred by Authorised Users in using the Solutions, in accordance with the terms and conditions herein. “Corporate Billing” means the enterprise billing and payment process for the Service provided by Grab or its Affiliates to you hereunder for User Charges, whereby you make payment at the agreed date via your designated payment method under the GrabPay Terms of Use, subject to a monthly statement made available by Grab to you on a monthly basis

6.2 Active Account Required

6.2.1 You acknowledge and agree that before an Authorised User is authorised, and before the Authorised User can access the Grab for Business’s functionalities relating to the Service pursuant to this Agreement (“Proposed User”), such Proposed User must (i) download and install the Application on a compatible mobile device, (ii) register for and maintain an active personal user account (“Active Account“) until the Corporate User Account is terminated. The Proposed User’s registration requires the entry of personal data and a personal credit card number or any other payment method authorised by Grab. The Proposed User must also confirm the mobile number provided during the registration process. Grab’s use of any personal data and credit card or other authorised payment method information to establish an Active Account shall be as set forth in the Privacy Policy.

6.2.2 You acknowledge that certain Proposed or Authorised Users may be suspended or banned from use of the Service due to future or past violations of the Terms of Use, and that Grab shall have no obligation or liability related to a Proposed or Authorised User that is unable to obtain or maintain an Active Account for the purposes of Corporate Billing due to such violations.

6.3User Account Linking

6.3.1 To enable Grab for Business features for a Proposed User with an Active Account, you shall provide Grab with (i) such Active Account holder’s full name, (ii) the Active Account holder’s company email address on the top level domain of Corporate Usesr (e.g., name@companydomain.com), and (iii) other identifying information about the Active Account holder as reasonably requested by Grab (“Linking Data“). Grab will use the Linking Data provided for the purpose of authenticating the identified Active Account holder and linking such Active Account with the Grab for Business account to establish the Active Account holder as an Authorised User, and verifying the status of such Authorised User from time to time during the term of this Agreement. All Proposed Users invited to enable Grab for Business features will receive an email to the email address in the Linking Data with instructions for linking their individual Active Account with the Corporate User Account. Upon the linking of the Corporate User Account to an Active Account and where Corporate Billing applies, such Proposed User shall be provided the option, on a ride by ride basis, to apply User Charges to your Corporate User Account via the Corporate Billing option.

6.3.2 You acknowledge that the verification and linking described above will require Grab to contact each such Proposed User using the Linking Data, and by providing Linking Data, you confirm that you have obtained all necessary consents from each Proposed User for Grab to contact such Proposed User for the purpose of implementing the Grab for Business account in the applicable Active Account. You shall ensure that Linking Data provided to Grab is accurate and complete, and Grab shall not be liable to you, an Authorised User, a Proposed User or any other party with respect to inaccurate or incomplete Linking Data supplied by you.

6.3.3 You agree to (i) notify each Proposed User that by linking Proposed User’s personal Active Account with your Corporate User Account for Grab for Business that Grab will provide you with detailed trip information for the rides charged to your account, and (ii) to obtain any necessary consent from each Authorised User for Grab to share detailed trip information with you.

6.3.4 An Authorised User’s personal account may be unlinked from your account and the Corporate Billing option at any time by you unlinking the Authorised User through the Portal.

6.4 Responsibility for User Account Activity

You agree that (a) You are responsible for all User Charges incurred by AuthorisedUsers on a then-current Authorised User list regardless of whether such User Charge was authorised between Authorised User and you and (b) User Charges may be subject to price changes at any time, including, without limitation, occasional increases during surge periods and other penalties as further described in the Terms of Use. Further, you agree that Grab shall not be responsible for User Charges incurred by an Authorised User after you have attempted removal of such Authorised User from the Corporate Billing option to the extent you provide incomplete or inaccurate Authorised User removal information via the Portal. Finally, as between you and Grab, you shall be responsible for the User Charges incurred due to fraudulent or other prohibited activity on the part of Authorised User’s use of Corporate Billing for the Service. You shall notify Grab promptly upon discovery of fraudulent or prohibited activity occurring under your account.

6.5 Restrictions

You agree to, and to cause all Authorised Users to, use the Service and Application solely as set forth in this Terms of Use. Grab reserves the right to suspend participation in Corporate Billing to you and/or any Authorised Users for violations of these Terms of Use. In the event that an Authorised User’s Active Account is suspended or terminated pursuant to these Terms of Use, such Authorised User’s access to Corporate Billing shall also be suspended. Corporate User shall not, and shall not authorise others to, (a) decompile, disassemble, reverse engineer or otherwise attempt to derive the source code or underlying technology, methodologies or algorithms of the Service or Application, except to the extent allowed by applicable law, (b) sublicense, lease, rent, sell, give, or otherwise transfer or provide the Service or Application to any unaffiliated third party, (c) upcharge, increase or otherwise modify the User Charges as calculated through the Application for any usage of the Service or (d) impose any additional fees or charges on an Authorised User related to use of the Service. Grab reserves all rights not expressly granted to you or Authorised Users under these Terms of Use.

6.6 Account Administration

6.6.1 Grab for Business Portal

You will be provided with access to the Portal. Grab’s primary contact with you shall be by way of your administrator set forth on the account creation form associated with this Agreement (“Company Admin“).The Portal may enable you to (a) view a current list of all Proposed Users who have been invited, and Authorised Users who have been linked, (b) provide additional Linking Data to invite additional Proposed Users, (c) revoke any Authorised User’s access to Corporate Billing (d) view relevant trip information as determined by Grab from time to time (“Portal Data“) and prepare and review activity reports using Portal Data, (e) disable all current Authorised Users of Corporate Billing Methods, (f) manage and update the Authorised Users on file, (g) view current, appoint new, and remove Company Admins. You agree to use Portal Data solely for legitimate business purposes including, but not limited to, business expense processing, accounting, and budgeting purposes. Grab reserves the right to add, remove and update features and functionality of the Grab for Business Portal at any time without any notice to you.

6.6.2 Administration

You may appoint additional Company Admins at your discretion, and Grab will provide the necessary Portal login credentials to you. You agree to (a) maintain all Portal login credentials in confidence, (b) only permit the lead Company Admins and your other authorised company administrators to access the Portal, and (c) update all information of the lead Company Admin and other authorised admininstrators to ensure that it is current, accurate, and complete. You shall limit access to Portal Data to only those personnel who have a legitimate business need to access such Portal Data. You shall be responsible for all activities that occur under its Portal login credentials including keeping and maintaining an accurate list of current Authorised Users entitled to access Corporate Billing methods via the Portal. Grab may review the current list of Authorised Users from time to time via the Portal to maintain and support the Application and Service and ensure compliance with the Terms of Use.

6.7 Fees and Payments

6.7.1 Fees

In consideration of the provision of the Solution and Platform provided by Grab, including Corporate Billing, Grab may charge a service fee or administration fee (the “Fees”) as determined by Grab from time to time. You shall pay to Grab all User Charges and the Feeson the terms set forth below.

6.7.2 Payment Terms

Subject to terms and conditions determined by Grab in its sole discretion, you will be able to access monthly reports (each, a “Monthly Report“) for User Charges incurred by Authorised Users utilising Corporate Billing during the preceding month (“Monthly Billing“). If you qualify for and elect to participate in Monthly Billing through the Portal, User Charges and Fees shall be billed to you monthly as set forth in the Monthly Report, and each such Monthly Report shall be payable in full by you within thirty (30) days from the date of such Monthly Report.

If you have not enabled Corporate Billing or added a Corporate Credit Card and opted for a Reimbursement method of payment Grab shall charge the Authorised User for Fees at the end of each Authorised User’s trip on a per trip charge basis via the payment methods selected by the Authorised User.

Fees

All Fees shall be exclusive of Value Added Tax (VAT). VAT includes Goods and Services Tax (GST) and/or similar sales taxes. If VAT is chargeable on any Fees, you shall pay the VAT amount to Grab when making payment of the Fees. Fees paid shall be paid free of any deduction for withholding tax (if applicable).

User Charges

Unless otherwise indicated on an Authorised User receipt, all payments made pursuant to this Terms of Use are exclusive of applicable taxes, and you agree to be responsible for the payment of any such taxes assessed on such User Charges Fees, including VAT. You agree to provide information that Grab may reasonably request in order for Grab to be able to comply with its tax reporting obligations including, but not limited to, your registered company name, billing address, tax number (where applicable) and any other evidence that Grab may require that you are a business conducting an economic activity. If you are participating in Monthly Billing, the Monthly Report will indicate Fees in the currency applicable to the place of incorporation only. If you are not participating in Monthly Billing, all payments shall be processed in the local currency applicable to the geography of the Authorised User’s applicable ride. All payments are non-refundable unless otherwise stated.

For the purpose of clarity, all payments shall be made by you to the Grab entity that is stated in the Grab for Business sign up page.

6.7.3 Nonpayment

Grab reserves the right to immediately suspend your account and suspend any or all Corporate Billing by all Authorised Users in the event of any unpaid Fees by you due to past due Monthly Statements (as applicable), an invalid credit on your Corporate User account, or a rejected transaction. Grab further reserves the right to pursue any and all remedies available to it under applicable law, including reporting you to applicable credit reporting agencies, in the event of any unpaid Fees hereunder. Re-establishing your account after full payment of late Fees shall be at Grab’s sole discretion. All late payments shall bear interest at 2% per month or the maximum allowed by applicable law.

6.8 Term and Termination

6.8.1 These terms shall apply from the date of your Corporate User Account creation and shall remain in effect until it is terminated.

6.8.2 Either you or Grab may terminate this agreement with or without cause upon 30 days’ advance written notice to the other party. All outstanding payment obligations and sections 6.7 to 6.13 of this section shall survive such termination.

6.9 Warranties and Disclaimer of Liability

6.9.1 You represent and warrant that (a) you have the full right, power and authority to enter to this agreement, and that (b) your acceptance of these Terms of Use and performance of your obligations herein does not and will not violate any other agreement to which you are party to.

6.9.2 You further represent and warrant that: (a) you have all rights and permissions necessary to provide Grab with the Linking Data and any other information provided to Grab hereunder in connection with the Service and Corporate Billing; (b) you have obtained legally-adequate consent from Proposed Users and Authorised Users as necessary to provide Grab with any personal data in connection with the Service and Corporate Payment Methods including Corporate Billing, (c) you have notified, and obtained legally adequate consent from, Proposed Users and Authorised Users that Grab will provide you with detailed trip information for the rides charged to Corporate User’s account, and (d) you are in compliance, and shall remain in compliance during the Term, with all applicable local, city, state, federal, national, and international laws, rules and regulations relating to data protection, privacy, identity theft, data breach, consumer protection, and data security, and any applicable industry standards relating to privacy and data security.

6.9.3 OTHER THAN WITH RESPECT TO A BREACH OF CONFIDENTIALITY OR DATA PRIVACY, (A) IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF BUSINESS OR PROFITS, SUFFERED BY THE OTHER PARTY OR ANY THIRD PARTY ARISING OUT OF THIS AGREEMENT, WHETHER BASED ON CONTRACT, TORT OR ANY OTHER LEGAL THEORY, EVEN IF GRAB OR CORPORATE USER (OR THEIR AGENTS) HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (B) IN NO EVENT SHALL EITHER PARTY BE LIABLE UNDER THIS AGREEMENT FOR ANY DIRECT DAMAGES IN AN AMOUNT EXCEEDING THE GREATER OF (I) HUNDRED MILLION RUPIAH (RP.100,000,000), AND (II) THE TOTAL FEES PAID OR PAYABLE BY YOU TO GRAB HEREUNDER.

6.10 Proprietary Rights

6.10.1 No Publicity

Neither party may use or reference the other party’s name, logo, trademarks or service marks in a press release or otherwise without the prior consent of such other party in each instance.

6.10.2 Ownership

Grab and its affiliates are and shall remain the owners of all right, title and interest in and to the Service, Application and Portal including any updates, enhancements and new versions thereof, and all related documentation and materials provided or available to you or any Proposed User or Authorised User in connection with these Terms of Use.

6.11 Force Majeure

Non-performance of either party of any obligations hereunder shall be excused to the extent and during the period that performance is rendered impossible by strike, fire, flood, earthquakes, governmental acts or orders or restrictions, failure of suppliers, or contractors, or any other reason where failure to perform is beyond the reasonable control and not caused by the negligence of the non-performing party.

6.12 Assignment

Notwithstanding anything contained in this Agreement, either party may assign this Agreement without the consent but with notice to the other party in connection with a merger or a sale of all of the equity or assets of said party. Subject to the foregoing, this Agreement shall be binding upon all successors and assigns of a party.

6.13 Legal Fees

In any legal proceedings between the parties, the prevailing party shall be entitled to reasonable attorney fees and all costs of proceedings incurred in enforcing this agreement.