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Grab Unveils ‘Safer Everyday Tech Roadmap’ and Collaborates with Komnas Perempuan, Traffic Police to Raise Transport Safety Standards

Grab, the leading Online-to-Offline (O2O) mobile platform in Southeast Asia, today unveiled its ‘Safer Everyday Tech Roadmap’, comprising product enhancements that aim to raise transport safety standards for the industry.

  • Grab partners with government agencies across Southeast Asia to address each country’s top transport safety concerns
  • Will double investment in safety measures in 2019
  • ‘Safer Everyday Tech Roadmap’ comprises product enhancements that aim to eliminate preventable incidents, encourage safer user habits and drive long-term changes in road behaviour
  • Grab Indonesia to make commuting safer for driver-partners and passengers, especially women, in partnership with Komnas Perempuan and Traffic Police

Jakarta, 29 November 2018 — Grab, the leading Online-to-Offline (O2O) mobile platform in Southeast Asia, today unveiled its ‘Safer Everyday Tech Roadmap’, comprising product enhancements that aim to raise transport safety standards for the industry. This includes measures specifically aimed at changing user safety habits – such as in-car safety cameras in partnership with JVCKENWOOD and telematics reports for drivers to learn their driving patterns and identify how to drive more safely – to drive long-term road behaviour change and reduce the chance of incidents. Done as part of its ‘Safer Everyday Tech Roadmap’, Grab will double its regional investments in safety measures by end of 2019.

Grab Indonesia Managing Director Ridzki Kramadibrata said, “The Safer Everyday Tech Roadmap is an extension of Grab’s current efforts in Southeast Asia, where we are the only major player to invest in foundations like a 24/7 customer support centre, ease of sharing live location through Share My Ride, number masking tryout, and stringent driver background checks and verification. We’re not going to compromise on our users’ safety, and that’s why even as Grab has grown much larger, safety remains a core part of our DNA and it was an easy decision to double our investment into safety next year.”

Safer Everyday Tech Roadmap

Ridzki said, “Grab has raised the bar for safety standards of the overall transport industry in the region as well as in Indonesia, but we want to keep improving. We know the bigger we get, the more responsibility we have to put in place the right framework and measures to deliver a safer everyday for our driver-partners, passengers and their loved ones.”

The product enhancements in the Roadmap are guided by four safety principles:

  1. Know who you ride with:  More transparency and peace of mind for everyone through authentication for both passengers and drivers, as well as more rigorous driver background checks that include criminal records and inspections on dormant driver accounts.
  2. Get help when you need it: The Share My Ride and Emergency SOS features currently available on the passenger app will be extended to drivers where they can share their live location with loved ones.
  3. Build new and safer habits: Grab’s analytical tools allow the app to help drivers understand how they drive and where they can improve. Drivers also regularly receive telematics reports on their driving patterns like speeding, acceleration, and braking, and more parameters will be added over time. Since the rollout of telematics, there has been a 50% reduction in speeding incidents and 20% reduction in hard braking and sudden acceleration, which are potential causes of road accidents. Grab Indonesia also rolled out number masking to Jakarta driver-partners and passengers on November 1. Without access to their driver’s or passenger’s numbers, number masking has dramatically reduced cases of phone harassment by 70% in the four weeks following its pilot launch. We are also testing in-car safety cameras in GrabCars in partnership with JVCKENWOOD to dissuade inappropriate behaviour or aggressive driving and plan to equip more than 3000 GrabCars with such device by early 2019.
  4. Protected at every touchpoint: Safety on the Grab platform is comprehensive, with secure transaction mechanism, data protection, and robust app fraud detection that has seen Grab’s fraud rate fall to under 1% in the second half of this year.

“Fraudulent activities, such as installing fake GPS, using borrowed or bought driver accounts, or creating phantom bookings, jeopardize passengers’ safety and damage  the reputation of our honest and hardworking driver-partners. In protecting their livelihoods and safety, Grab has invested heavily in engineering and technology such as machine learning models, use of data analysis and statistical models to predict and identify fraud, and selfie identification, to fight fraud on our platform,” Ridzki explained.

“Our goal is to bring to zero the number of incidents that are completely preventable, and as far as possible, reduce the number of road accidents. Key to achieving our goal is to make it easy for users to make an actual change to their road behaviour habits,” he added.

Collaboration with National Commission on Violence Against Women and The Jakarta Police Traffic Directorate to improve ride safety standards

Grab has also partnered with government agencies across Southeast Asia to develop tailored, localised initiatives that address their top safety concerns. Southeast Asia contributes a disproportionately high 25% of worldwide road traffic fatalities, and the public and private sector can drive more impact and engage more people by working together.

In Indonesia, Grab collaborated with the National Commission on Violence Against Women to improve the ride safety for women by actively seeking guidance in developing service safety standards. Grab has engaged the National Commission on Violence Against Women to raise awareness its driver-partners about violence against women and also participated in ‘16 Days Anti-Violence Against Women Campaign’ initiated by the National Commission on Violence Against Women from November 25 – December 10, 2018.

Chairperson of the National Commission on Violence Against Women, Azriana Manalu, stated, “We started communicating with Grab following the recent viral case of alleged harassment against one its driver-partners. Grab met with us to seek input for improvements with regards to preventing cases of violence against women during their commute. We were informed that Grab has also engaged some experts in women issues to manage this case. We appreciate the fact that Grab initiated efforts to improve safety and protection for women, and hope that these initiatives, aimed at improving safety for passengers and driver-partners – especially women, can become industry best practice that other players can follow in building an online transportation service standards that are safe for women.”

Jakarta Police Traffic Directorate Chief Sr. Comr. Yusuf, SIK, M.HUM, added “We have collaborated with Grab in providing safe driving training for bike drivers and road safety education to its driver-partners. We will strengthen this partnership through a series of safety campaigns, continuous education on safe driving, current road policies and regulations, as well as involving Grab in educating the broader community.”

Information about Safer Everyday Tech Roadmap can be accessed here:

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