SAFE RIDES, EVERY STEP OF THE WAY.

Your safety is our utmost priority. Take a journey through all the safety measures Grab provides to ensure you get peace of mind when riding with us.

BEFORE YOU BOOK A RIDE

Your safety begins with safe drivers.

Your well-being is taken care off even before you. Our drivers go through stringent checks and training to ensure you are in safe hands. View our house rules here.

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We do driver checks, driver training, driver verification which includes background checks as well as vehicle checks to ensure the car you’re in is in tip top condition. Grab is regionally accredited by ISO 9001:2015. It is the latest version of the world’s leading quality management standard that sets out the requirements for a quality management system. This certification underpins our commitment to safety. View our Quality Policy here.

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Our drivers are well prepared. (IMPORTANT)

They are ready for any situation that may arise which is why they go through First Aid training as well as Defensive Driving or Riding Training so you are sure to be taken care of.

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We train our GrabTaxi, GrabCar, GrabBike and GrabExpress drivers in First Aid, CPR and Automated External Defibrillator (AED) skills. Defensive Riding training and qualification is compulsory for all bikers in Indonesia. All elite bikers in Thailand and Vietnam go through similar Defensive Riding training and qualification.

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WHEN YOU BOOK A RIDE

We’ve got you covered.

Whether you ride with GrabCar or GrabBike, we provide insurance coverage from pick-up to drop-off at no additional cost to you and your driver.

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We work with top global insurers to innovate the most reliable and relevant insurance products that fit your needs. Our Personal Accident Insurance is the first of its kind as it provides additional personal accident insurance for both drivers and passengers in the ridesharing industry. More Information on our insurance policy here.

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An easy way to contact your driver.

GrabChat provides seamless two-way communication between you and your driver. You’re automatically sent the driver’s contact details and are able to chat with your driver without ever leaving the app.

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We provide you with the driver’s name, licence plate, photo and rating so you know who’s picking you up. We’re big on ensuring privacy too, so all conversations you have on GrabChat with your driver is deleted once the journey is complete. In Malaysia, we also have PDRM’s Support with an in-app alert button to inform police immediately of any dire situations.

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DURING YOUR RIDE

Sharing is caring. (IMPORTANT)

Did you know, Grab was the first company to introduce the feature that allows you to share your ride details with loved ones? This allows them to follow your whereabouts as you are riding with Grab.

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Our co founder, Hooi Ling, wanted to be able to update her worried loved ones on her whereabouts as she is commuting. That was why we created the Share My Ride feature. Tap it to share your driver details, the car number plate and car model to your loved ones. Real-time tracking allows your loved one to know where you are along the journey and to be alerted when you’ve reached your destination.

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Ensuring a smooth ride.

We detect and monitor driving patterns by using telematics, so we have a view on the overall safety of your journey.

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Where we have implemented telematics trials with our drivers, we have been able to improve driving behaviour by almost 35%. Safety is key to ensuring a great working environment for our drivers. That is why we provide female drivers with in-car cameras to keep them safe in Malaysia.

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AFTER THE RIDE

Call us if you need anything. (IMPORTANT)

Our customer care is open 24/7 so call us and you’d reach our friendly customer support, anytime. We want to ensure you are cared for at every step of the way- even before and after your ride.

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Your feedback is also important to us too. Let us know if you have any concerns through our customer support as you get to speak to someone in your country at any time. Driver ratings are also important for us to better our service, so do remember to rate them after your ride.

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Transparency with the authorities.

Keeping your privacy in mind, we cooperate fully with local law enforcement agencies to help investigate incidents that may happen on our platform. We voluntarily take steps to pass information directly to the police when any serious incidents are reported to us.

We provide all we can to ensure you are kept safe and to give you peace of mind. If you have any suggestions or feedback, do contact us by calling us or by emailing us.

Thank you for riding with Grab and we hope you’ve had a safe trip.