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Grab launches Nationwide ‘Grab Lawan Opik!’ (Grab Fights Fake Orders) Programme

Grab today announced the launch of its ‘Grab Lawan Opik!’ (Grab Fights Fake Orders), a programme which supports and protects Grab’s driver-partners against fraud, and ensures they can make a fair living

 

  • ‘Grab Lawan Opik!’ programme supports and protects Grab’s driver-partners to ensure they can make a fair living
  • A number of criminals arrested today by the Jakarta Regional Metropolitan Police, in collaboration with Grab
  • Grab’s risk and fraud detection system identifies hackers and drivers who cheat the system

 

 

Jakarta, 31 January 2018 – Grab today announced the launch of its ‘Grab Lawan Opik!’ (Grab Fights Fake Orders), a programme which supports and protects Grab’s driver-partners against fraud, and ensures they can make a fair living. Grab is the only on-demand transport company to take this hard stance against fake orders. This is part of Grab’s commitment to provide the safest transport platform to both its driver-partners and passengers.

The majority of Grab’s driver-partners follow a fair Grab system where ride bookings are allocated to the nearest Grab driver-partners in the area and earn incentives or additional incomes based on the jobs they take. The ‘Grab Lawan Opik!’ programme aims to catch the syndicates and drivers who try to game the system.

A number of criminals were arrested today by the Jakarta Regional Metropolitan Police (Polda Metro Jaya) for illegally accessing the Grab app and running fake order operations, using fake GPS (locally known as tuyul). As part of ‘Grab Lawan Opik!’, the illegal activities were detected by Grab’s risk and fraud management system and reported to Polda Metro Jaya for further investigations.

“Grab expresses the highest gratitude and appreciation to the good work of Polda Metro Jaya, and previously Polda South Sulawesi. Syndicates and drivers who run fake order operations cost the company and our driver-partners financial losses. Every fake order is one less ride that an honest driver gets – and less income for them. Passengers also lose out when they wait for a vehicle that doesn’t arrive. On behalf of Grab’s driver-partners, I thank the police for their expertise and quick action to stamp out cyber crime,” said Ridzki Kramadibrata, Managing Director, Grab Indonesia.

Ridzki Kramadibrata added, “I’m proud to launch the ‘Grab Lawan Opik!’ programme today. It is testament to our partnership with the police as well as our strong technology platform that is made possible by our dedicated engineers coming from 6 R&D centres in Jakarta, Singapore, Seattle, Beijing, Bangalore and Ho Chi Minh. We will not rest until we are sure that we weed out the hackers and drivers who try to cheat the system. We will not hesitate to give heavy punishments and remove drivers who violate Grab’s code of conduct. This is only fair for the majority of Grab’s driver-partners who work hard for their daily incomes – to create better lives for themselves and their families.”

 

The ‘Grab Lawan Opik!’ programme leverages Grab’s risk and fraud detection system that can detect fraudulent activities. It uses sophisticated machine learning algorithms and continues evolve to identify and counter new risks that may arise. Once hackers and drivers who cheat the system are identified, Grab will collaborate with Police authorities to crack fake order operations and arrest the perpetrators.

As part of ‘Grab Lawan Opik!’ programme, Grab also encourages its driver partners to actively participate in eradicating fake order operations by reporting any fraud actions happened towards driver partners, passengers, or other Grab’s partners with certain rewards for the first informer with proven fraud actions. Should the driver partners find any fraud actions, please report the details to  fairplay@grab.com for Grab’s follow up. For further information regarding this program, please visit https://www.grab.com/id/grab-fair-play/.

‘Grab Lawan Opik!’ is a nationwide programme. In addition to today’s crime bust in Jakarta, a criminal syndicate was previously taken down in Makassar by Polda South Sulawesi on January 22, 2018. Grab will take the ‘Grab Lawan Opik!’ programme to all the 111 cities where it operates and cooperate with local police authorities to cut down crime.

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