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Grab Beta Launches GrabRewards to Make Rides Even More Rewarding

Grab today unveiled GrabRewards, Southeast Asia’s first regional loyalty programme for ride-hailing passengers, capping off a successful year for Southeast Asia’s leading ride-hailing company. In a year where it launched GrabPay, its in-app payments solution and grew its user base […]

Grab today unveiled GrabRewards, Southeast Asia’s first regional loyalty programme for ride-hailing passengers, capping off a successful year for Southeast Asia’s leading ride-hailing company. In a year where it launched GrabPay, its in-app payments solution and grew its user base from 10 to 27 million in the last year, the beta launch of GrabRewards aims to thank passengers for their continuous support and make Grab rides even more rewarding for everyone, everywhere. GrabRewards is available from this week for selected passengers in Indonesia, Malaysia, Singapore, the Philippines, Thailand and Vietnam and will continue to be rolled out fully in the coming weeks.

Passengers can earn points when they take regular GrabTaxi, GrabCar and GrabExpress rides and redeem Rewards, which include free and discounted Grab rides.

GrabRewards consists of four loyalty tiers: Platinum, Gold and Silver for Grab’s top riders, with all other passengers placed in the Member tier. Passengers selected for the beta launch will be placed in one of the four tiers based on their total GrabTaxi, GrabCar and GrabExpress rides from the last six months to determine the tier they start at. Points are calculated based on the vehicle type and ride service, distance travelled and the total fare paid. All regular, non-promo GrabTaxi, GrabCar and GrabExpress rides in all cities using cash payments or GrabPay will earn points towards GrabRewards.

Platinum passengers are eligible for priority allocation where they will be given preference for their ride bookings. In addition, an exclusive and dedicated Platinum customer experience hotline number, accessible within the app, will be available in the coming weeks to provide immediate assistance to Grab’s top customers. Further privileges from Grab and its Reward Partners will be progressively unveiled for different GrabRewards tiers in the coming months.

“With our flagship passenger loyalty program, GrabRewards, we want to be the ride of choice for all of Southeast Asia. Whether you are using Grab rides for leisure or work in any of our 34 cities, GrabRewards you earn points for rides which you can redeem from Grab or one of our more than 40 Reward Partners across the region. Today’s beta launch of GrabRewards is testament to our ongoing interest in delivering a safe, rewarding and seamless ride experience for our passengers. We will continually improve GrabRewards to ensure it is tailored to be a hyperlocal and personalized loyalty program that excites all our passengers. You can be sure that we will keep adding new exclusive Rewards and feature more Reward Partners across all our locations,” said Cheryl Goh, Group Vice President of Marketing for Grab.

Passengers can browse and redeem Rewards from Grab and Reward Partners on the Rewards catalogue that is accessible directly within the Grab app. Rewards from Grab consists of discounted or free rides including special offers for rides to and from airports, as passengers rely on Grab as their trusted mobile travel companion around Southeast Asia. At launch, participating Reward Partners include the following F&B, hospitality, lifestyle and retail brands, travel and service-related apps as well as attractions and destinations:

 

Indonesia:         Agoda, Alfamart, Althea, Flexiroam, Fraser Hospitality, HappyFresh, KeSuperMarket, Lippo Malls, Mall Alam Sutera, Trade Mall, Timezone, Tokopedia

Singapore:        Agoda, Althea, Chope, Circles.Life, Flexiroam, Fraser Hospitality, HipVan, HonestBee, L’Oreal Kerastase, Naiise, Reebonz, ServisHero, Shopee, SPH Magazines, SPH Malls, Timbre, Zalora

Malaysia:          Agoda, Althea, dahmakan, Flexiroam, Fraser Hospitality, ServisHero, Reebonz, Uniqlo

Philippines:       Agoda, Althea, Flexiroam, Hotflopz, KFC, Mister Donut, Mrs. Fields, New York 101, Robinsons Movie World, Skechers, Tokyo Tokyo, Travelbook, XOXO

Thailand:          Agoda, Althea, Candy Crepe, Cartoon Network Amazone, Central.co.th, EZBuy, Flexiroam, FoodPanda, Fraser Hospitality, Momo Cafe at Courtyard by Marriott, Mystic Valley, ServisHero

Vietnam:           Agoda, Dreamfit, Family Medical Practice Vietnam, Flexiroam, Fraser Hospitality

 

Passengers participating in GrabRewards are able to access the Rewards catalogue and redeem Rewards using the following steps:

 grabrewards_step_split-1_ph  grabrewards_step_split-2_ph  grabrewards_step_split-3_ph  grabrewards_step_split-4_ph  grabrewards_step_split-5_ph
Step 1 Step 2 Step 3 Step 4 Step 5
Check your GrabRewards tier and select “Go to Rewards” to browse the Rewards catalogue. Explore the Rewards catalogue for rewards from Grab and our Reward Partners. Select any Rewards from the catalogue to view, bookmark or redeem. Tap on a Reward for more details. You can choose to redeem a ride straight away. Upon redeeming a ride, users will be automatically taken to the booking screen with the discount reflected.

 

As part of its ongoing beta test to deliver a more personalized GrabRewards program, Grab may make adjustments to its point system. Participating passengers are encouraged to test the Rewards and share their feedback on GrabRewards privileges and the type of promotions they would like from Grab and its Reward Partners in future.

“We ultimately recognize that Grab has an ongoing personal relationship with all our passengers – one that we deeply cherish with each of our 27 million users. We hope GrabRewards is the start of a more active dialogue to realize our shared vision to be the best ride-hailing transport platform. As Grab commences the next chapter of our journey, we also want to involve like-minded businesses and merchants to drive Southeast Asia forward together,” added Goh.

 

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