GrabRewards Just Got Better

Welcome to the new GrabRewards. We’re introducing new, fun and easier ways to collect and accumulate GrabRewards Points for even more rewards.
It’s all about making your Grab experience better than ever.

Accumulate your points for bigger rewards

Opt in and unlock Challenges for extra rewards sets

Better benefits for our most loyal users

KEEP SAVING POINTS

for bigger rewards

Keep using Grab and your points will never expire

Say goodbye to expiry dates, and hello to lots of GrabRewards points. As long as you make one Grab transaction within 3 months of the last transaction, your points will continue to accumulate. Use your points as you wish — for daily treats, save up for the big rewards, and to redeem vouchers with your points. It’s your points, your call.


For illustration purposes only.

Effective as of 1st July 2019, at the launch of GrabReward’s Program Changes:

  • Points earned between 1 July 2018 to 31 December 2018 would have expired on 30 June 2019 following the old GrabRewards expiry mechanism.
  • Points earned between 1 Jan 2019 to 30 June 2019 will be rolled over to follow the new ABPE – Activity-Based Points Expiry – mechanism.
  • Grab transactions include – GrabCar / GrabShare / GrabPay / GrabPay QR payments at merchants & stores.

    *Points expiry date is always on the last date of the 3rd month

    More fun ways to earn

    MORE POINTS & REWARDS

    A great new way to earn more rewards and points!

    Welcome to Challenges. A brand new and exciting play-to-win feature on your app. Simply opt in for a list of fun challenges to conquer. Complete the tasks to win even more exciting rewards. Up for the challenge? Join Challenges and enjoy another fun way to get a whole lot more from Grab.

    Which challenge will you take on?


    Play and win more

    Grab vouchers

    Bonus GrabRewards points

    Partner Rewards

    Member
    Silver
    Gold
    Platinum

    Member

    Points needed to qualify: > 0

    Go for Silver

    Use Grab as your everyday app to start progressing up the tier.
    Start unlocking more benefits today.

    Silver

    Points needed to qualify: > 200

    Redeem Ride and GrabFood rewards using fewer GrabRewards points.

    Gold & Silver members members can now enjoy PHP400 off any Agoda hotel bookings of PHP5000 or more.
    Redeem this reward in the GrabRewards catalogue now.
    Redeem this reward in the GrabRewards catalogue now.

    Silver members can now enjoy access to 50 airport lounges (and more coming soon) in Southeast Asia at a preferred walk-in rate of up to 20%.

    *Alcoholic beverages and shower facilities are only available at selected airport lounges. More details here.

    Go for Gold

    Start unlocking more benefits today.
    Make your way up to Gold to enjoy more privileges.

    Gold

    Points needed to qualify: > 1000

    Earn 1.5x rewards points as a Gold user.

    Redeem Ride and GrabFood rewards using fewer GrabRewards points.

    Get access to exclusive deals such as movie screenings, flash sales and more.
    Check the calendar above or visit the GrabRewards catalogue to find these deals.

    Gold & Silver members members can now enjoy PHP400 off any Agoda hotel bookings of PHP5000 or more.
    Redeem this reward in the GrabRewards catalogue now.
    Redeem this reward in the GrabRewards catalogue now.

    Gold members can now enjoy access to 50 airport lounges (and more coming soon) in Southeast Asia at a preferred walk-in rate of up to 40%.

    *Alcoholic beverages and shower facilities are only available at selected airport lounges. More details here.

    Enjoy up to 10% off at more than 70 F&B merchants in selected airports throughout Southeast Asia.

    See full list here.

    Platinum

    Points needed to qualify: > 4000

    Earn 2x rewards points as a Platinum user.

    Redeem Ride and GrabFood rewards using fewer GrabRewards points.

    Save more with exclusive Platinum-only Grab vouchers.
    Visit My Rewards in your app to find out what vouchers you have.

    GrabRewards Platinum users can now gain access to Booking.com’s Genius programme.

    Enjoy 10% off* on best-selling rooms and get special perks at all participating hotels.
    *Terms apply.

    Visit the GrabRewards catalogue to enjoy this benefit.

    Get access to exclusive deals such as movie screenings, flash sales and more.
    Check the calendar above or visit the GrabRewards catalogue to find these deals.

    Prioritised bookings for your rides.

    Contact us via the help center on your app for prioritised Platinum support.

    Platinum members can now enjoy $20 off any Agoda hotel bookings of $200 or more.
    Redeem this reward in the GrabRewards catalogue now.
    Redeem this reward in the GrabRewards catalogue now.

    Platinum members can now enjoy access to 60+ airport lounges (and more coming soon) in Southeast Asia at a preferred walk-in rate of up to 55%.

    *Alcoholic beverages and shower facilities are only available at selected airport lounges.

    More details here.

    Enjoy up to 20% off at more than 70 F&B merchants in selected airports throughout Southeast Asia.

    See full list here.

    How do I earn GrabRewards points?

    Transport / Food / Delivery

    GrabPay in-store and online purchases

    Online payment is available at selected merchants, please look out for the GrabPay payment option. Please note, GrabRewards points will not be awarded on transactions made at specific merchants.

    Where to access GrabRewards?

    Check your points’ expiry dates

    FAQ

    As a GrabRewards user, you’re entitled to a host of exclusive benefits such as discounted rewards, accelerated points earn rates, priority services and more.

    The more you use Grab, the greater the benefits you will earn. Check out our full list of benefits here

    The GrabRewards programme has 4 tiers – Member, Silver, Gold and Platinum. You can refer to this table for the number of points needed to progress to the next tier.

    Yes! You are eligible to earn GrabRewards Points for all Grab rides taken across Southeast Asia*. Points earned outside your home country will be awarded based on the points earn rate in the country you are visiting.

    Yes! However, please note that points will be awarded based on the non-discounted portion of the fare.

    For example, if your fare was PHP 150 and you had applied a “PHP 50 off” promo code or Ride Reward, you would only earn GrabRewards points for PHP 150 – PHP 50 = PHP 100.

    No, GrabRewards points will not be awarded for tolls, fees and other surcharges.

    You can redeem your points for exciting deals and discounts listed in our in-app GrabRewards catalog. Here are the different kinds of rewards you can choose from:

    1. Partner Rewards: Deals related to dining, shopping and entertainment
    2. Ride and GrabFood Rewards: Discounts on your Grab rides and GrabFood orders

    Head over to the GrabRewards catalog in your Grab app to browse through the various rewards on offer.

    • Step 1: Tap on the icon at the top left corner of your Grab home screen and select “GrabRewards” from the side menu
    • Step 2: Choose your preferred rewards category to explore available rewards. Select “Grab” if you’re looking for Ride Rewards
    • Step 3: Tap on “Purchase” once you find a reward you like
    • Step 4: Your reward will be added to your “My Rewards” page, and can be used anytime before its expiry date.

    Redeem the “Upgrade to Genius User” reward located in the GrabRewards catalogue with just 1 point to receive Genius program access.

    How to use the reward?
    Step 1: Purchase Reward
    Step 2: You do not need to use the promo code on the purchase confirmation page
    Step 3: In your My Rewards page, tap on the “Upgrade to Genius User” reward to use now
    Step 4: You’ll be redirected to the exclusive Booking.com page where you can sign up or sign in to receive Genius program access.

    Check the My Rewards page in your Grab app to view the Booking.com reward that you have purchased. Access the benefits via the purchased reward before it expires.

    In order to view and use your Genius benefits, you need to access the Booking.com website through the “Upgrade to Genius User” reward located in the My Rewards page in your Grab app.

    How do I do that?

    1. Tap on the “Upgrade to Genius User” reward in your My Rewards page, and select “Use Now At Booking.com”.
    2. Tap on “Book a discount”. You will be redirected to the Booking.com website.
    3. You can now proceed with your booking.

    Your Genius benefits can be used at properties labelled with the orange Genius icon.

    You may reach out to Booking.com if you have further questions on Genius benefits.

    Each user is entitled to one Booking.com Genius membership. Please reach out to Booking.com to amend your email.

    Exclusive Grab vouchers will be sent to you from time to time, please check the My Rewards page in your Grab app to avoid missing out on these vouchers.

    We’d be really sad to see you go! At the same time, you would lose your GrabRewards points, your existing tier status (Silver, Gold, Platinum) and all associated tier privileges. If you do decide to opt-back in at a later date, we will not be able to restore your previous GrabRewards points balance.

    This would depend on how often you use Grab.

    Here’s another example. Let’s say, your current tier is Platinum. You will stay on Platinum from 1 Jan- 30 June (Reward Period 1). However, if you take 0 rides during that Reward Period, your Platinum tier would be ‘downgraded’ to the basic ‘Member’ tier. That’s why you need to take more rides to earn a certain amount of points to stay on your current tier.

    Yes. You may be downgraded to a lower tier (e.g. from Gold to Silver tier status) if you do not earn enough GrabRewards points (by making qualified Grab transactions) required to maintain your current tier status.

    You will need to earn the following number of points in 6 month periods (between January 1 – June 30; or July 1 to December 31) to maintain your status for the subsequent 6 month period. Tier qualifications are country specific. Please refer to the GrabRewards website in your country to see the Tier Qualifications.

    Note that GrabRewards member tier status and tier expiry should not be confused with points expiry (which relates to the GrabRewards points you can spend on your rewards catalogue). They both have different expiry mechanisms.

    Tier downgrades may happen if you do not accumulate a sufficient number of GrabRewards points during your earning period.

    If you do get downgraded from your current tier, you’ll end up losing all benefits associated with that tier.

    Of course, the easiest way to prevent this from happening is to Grab more and accumulate enough points to maintain your tier status!

    Unfortunately, your GrabRewards membership is non-transferable.

    Since your Booking.com Genius membership is linked to your GrabRewards tier, you will not be able to transfer it to others either.

    You can earn GrabRewards points by making Grab-related transactions, such as taking a Grab ride.

    You can find aspirational rewards by clicking into the GrabRewards page in-app and scrolling through the “Special Deals” section of the catalog home page. Some aspirational rewards can also be found inside the individual rewards category pages.

    Aspirational rewards are bigger items which you can redeem with more points and can be found inside your GrabRewards catalog. These may include Apple Airpods, Samsung Smart TV, Dyson Airwrap, Nintendo Switch, and more (availability will depend on the country which your Grab app is registered in).

    With Activity Based Points Expiry, your points may never expire so long as you make qualifying Grab transactions within the next 3 months. This means you can accumulate as many points as you need to redeem much larger aspirational rewards.

    As of 1 July 2019, GrabRewards is introducing Activity Based Points Expiry (ABPE), a new program to help extend the life of your GrabRewards points. As long as you make 1 Grab transaction within the next 3 months of your last transaction, your points will continue to accumulate.

    For example:
    – You make a GrabCar transaction on Aug 5, 2019
    – To make sure your points continue to accumulate and not expire, you will need to make only 1 more Grab transaction within the next 3 months; which means 1 transaction between 1 Sep – 30 Nov.
    – If you are unable to make any Grab transactions within the next three months, all your points will expire.

    Go into your GrabRewards page through the “Rewards” icon on your home screen and click on your Membership Info at the bottom bar of your GrabRewards page. In the Membership Info page, you will see your points expiry date.

    As of 1 July 2019, GrabRewards is introducing Activity-Based Points Expiry, a new program to help extend the life of your GrabRewards points. As long as you make 1 Grab transaction within the next 3 months of your last transaction, your points will continue to accumulate and not expire.

    A Grab transaction in this case includes the following:
    – Any completed Grab “ride” trips (this includes any transport service shown in your Grab app, including but is not limited to GrabCar, GrabBike, JustGrab, eScooter, etc.)
    – Any completed GrabFood orders
    – Any completed GrabExpress deliveries (excluding Same Day Delivery)
    – Any completed GrabPay QR payments at merchants/stores
    – Any completed partner payments

    *Grab reserves the right to change the reward offers and
    points multiplier for payment via cash, GrabPay Credits or
    GrabPay (credit/debit card) without prior notice.