Human Capital Management
Grab is a mission-driven organisation, focused on advancing Southeast Asia’s digital economy, with our people strategy anchored in our 4H values.
Grab’s Impact in 2025
80%
Grab employee engagement score, a 3-percentage-point year-on-year increase
100%
of Grab employees are trained to use enterprise AI tools
73%
of Grab full-time employees use AI tools on a weekly basis
Our Human Capital Management Approach
Cultivating a Mission-Driven Culture
Our people strategy is anchored in our 4H values – Heart, Hunger, Honour and Humility – which guide how we innovate, make decisions and treat one another.
Building an AI-Native Workforce
Guided by our “AI-First with Heart” philosophy, we integrate AI capabilities into our workforce strategy, performance systems and continuous learning programmes.
In 2025, we transitioned from awareness-building to institutionalising AI as a core organisational capability.
Future-Ready Talent
To remain competitive in a rapidly evolving digital economy, we are committed to attracting, developing and retaining talent through fair employment practices, meaningful career opportunities and an inclusive workplace.
Ensuring Employee Well-Being and Safety
We take a holistic approach to employee well-being, and occupational health and safety (OHS), recognising that physical health, mental resilience, flexibility and financial security are essential to sustained performance and long-term workforce stability. In 2025, we had zero work-related employee fatalities.
Greener hills, brighter homes: restoring forests and cutting emissions across Vietnam
Singapore Grab users support the country’s first large scale seagrass nursery
How we’re making short-term loans more accessible for Grab merchant-partners
Menemukan kendala dalam layanan Grab? Hubungi Grab Support melalui:
* Pusat Bantuan di aplikasi Grab
* Laman: help.grab.com
* Hotline +62 21 2350 7042
Grab Indonesia hanya akan menghubungi Anda melalui nomor berikut:
* Konsumen & Mitra Pengemudi: +62 21 2350 7078
* Mitra GrabMerchant: +62 21 8064 8787
* Tim Cepat Tanggap Grab: +62 21 2350 7077
Direktorat Jenderal Perlindungan Konsumen dan Tertib Niaga
Kementerian Perdagangan Republik Indonesia
Whatsapp Ditjen PKTN: +62 853 1111 1010
Indonesia
