Terms of Service

TERMS OF SERVICES FOR GRABTAXI USERS

Last modified on: 22 October 2018

Important – Please read these requirements carefully. By using the Service (as defined below), you declare yourself to have read, understood, accepted and agreed to the Terms of Use. You also agree with the statement below. If you do not agree to the Terms of Use of the Service and want to stop using the Service, then please stop using this application or Service.

The Terms of Use stated here (collectively referred to as “Terms of Use” or “Agreement”) are legal agreements between you and PT GRAB TAXI INDONESIA (“Company”). To use this Service, you must agree to these Terms of Use. By using a mobile application provided by the Company (“Application”), downloading, and installing or using software related that is provided by the Company which aims to make it easier for everyone who seeks transportation services to a specific destination, then is connected with a third party transportation provider, driver and vehicle operator (collectively referred to as “Service”), you hereby expressly acknowledge and agree to bound by the Terms of Use, and changes and the addition of future Terms of Use as published from time to time at the link http://www.grab.com or through the Application.

The company has the right to modify, add variations and change the Terms of Use or Company policies relating to the Service at any time that the Company deems appropriate. Modifications, variations and or changes to the Terms of Use or policies relating to the Service will be effective after posting to the latest version at the link http://www.grab.com. You agree that it will be your responsibility to review the Terms of Use on a regular basis, in addition, these Terms of Use apply to each country where you use this service which is likely to be different from the country in which your Application is registered (“Alternative Countries”) , where you continue to use the Service after any changes to the Terms of Use, whether you review these Terms of Use or not, will be considered as your agreement and acceptance for these changes. Further, you agree that for each use of the Service in the Alternative Country, you are subject to the Terms of Use that apply to the Alternative Country which can be found at the link http://www.grab.com .

THIS COMPANY IS A TECHNOLOGY COMPANY THAT DOES NOT PROVIDE TRANSPORTATION SERVICES AND IS NOT A TRANSPORTATION PROVIDER. THIRD PARTIES ARE FREE TRANSPORTATION PROVIDERS TO OFFER TRANSPORTATION SERVICES FOR YOU AND YOU ARE FREE TO RECEIVE OFFERS FOR SUCH TRANSPORTATION SERVICES OR NO. THE SERVICES PROVIDED BY THE COMPANY ARE CONNECTING YOU WITH SUCH TRANSPORTATION PROVIDERS, BUT THE SUCH SERVICES ARE NOT INTENDED TO PROVIDE TRANSPORTATION SERVICES OR ANY ACTION THAT MAY BE CONSIDERED AS ACTION FROM TRANSPORTATION PROVIDERS. THE COMPANY IS NOT RESPONSIBLE FOR NEGLIGENCE OR ANY ACTION FROM THIRD PARTY TRANSPORTATION PROVIDERS AND / OR TRANSPORTATION SERVICES PROVIDED TO YOU.

  1. Statement and Guarantee

By using this Service, you expressly declare and guarantee that you are legally authorized to accept and agree to the Terms of Use and that you are at least 18 (eighteen) years old. This service is not available for people under the age of 18 (eighteen) or people who are prohibited for any reason to enter into contractual relations. By using this service, you also state and further guarantee that you have the right, authority and capacity to use the Service and comply with the applicable Terms of Use. Furthermore, you agree that all information you provide is correct. The service you use is only for your personal use. You promise not to authorize others to use the identity or data that you registered, and you are not allowed to transfer your account to other people or entities. When using this Service, you agree to comply with all laws that apply both in your home country or in the country and city where you are when using this Service.

You can only access the Service according to the method of legitimate usage. It is your responsibility to check and ensure that you have downloaded the software is right for your device. The Company is not responsible if you do not have a compatible device, or if you have downloaded the software with the wrong version for your device. The company has the right not to allow you to use the Service when you use applications and / or software that is incompatible or invalid or for purposes other than those intended in this Application.

By using software or applications, you agree that:

  • You will only use the Service for legitimate purposes;
  • You will only use the Service for the intended purpose;
  • You will comply with Grab’s community guideline at www.grab.com/communitystandards
  • You will not use the Application to send or store material that is unlawful or for fraudulent purposes,
  • You will not use applications and / or software that cause interference and inconvenience to other parties or make fake orders;
  • You will not use the Services, Applications and / or software for purposes other than obtaining Services;
  • You will not contact third party transportation providers for purposes other than Services;
  • You will not interfere with the operation of the network;
  • You will not intentionally or unintentionally do something that causes loss to a third party transportation provider;
  • You will not try to do anything that jeopardizes the Services, Applications and / or software in any way;
  • You will not copy, or distribute software or other content without written permission from the Company;
  • You will only use software and / or applications for your own use and will not resell them to other parties;
  • You will keep your account password confidential or the data we provide to you that allows access to the Service;
  • You will provide proof of identity that we request or need correctly;
  • You acknowledge and agree that only one (1) account can be registered on one (1) device;
  • You agree to provide appropriate, current and complete information needed for the Service and are responsible for maintaining and updating information at the right time so that the information provided remains accurate, current and complete at all times during the term of this Agreement. You agree that the Company can rely on the information you provide is accurate, current and complete. You acknowledge, if the information you provide is incorrect, inaccurate and incomplete, the Company has the right but is not obliged to terminate this agreement and use the Service at any time with or without notice.
  • You will only use access or account data that is indeed your authority to use it;
  • You will not use any method to deceive the Company or enrich themselves, by any means, fraud or otherwise, through events, promotions or campaigns held by the Company to encourage customers or use of services by new or existing passengers;
  • You realize that when requesting transportation services via SMS or use of the Service, standard telecommunication fees will apply;
  • You will not damage or harm reasonable operations on the network where the Service is operated;
  • You agree that the Service is provided fairly; and
  • You agree that the use of the Service will be subject to the Company Privacy Policy which may change from time to time.

You agree that you are fully responsible for any loss and damage suffered by yourself, third party service providers, the Company or third parties as a result of a violation of the Terms of Use.

  1. Payment
  • You can choose to pay for transportation services in cash and if available, with a credit card or debit card (“Card”).
  • If you choose to pay for services with a Card, you need to register your Card according to the instructions in the Application.
  • If the registered card belongs to someone else, such as your parents, you hereby guarantee and agree that you have obtained their permission to use the Card used for payment of services.
  • You agree that we can verify and authorize your Card details when you first register your card with us and when you use the Service.
  • You agree that the Company and PT Visionet Internasional may issue a reasonable authorization hold, which is not an actual charge against your Card or OVO Balance, in order to verify your payment method via your Card or OVO Balance. The authorized hold amount will be based on the upper bound fare shown at the time of your booking and may include up to the maximum extra charges (for example, Tolls & Others or Booking Fees, where applicable) permissible on the Application. The hold may appear in your statement as “pending”. The authorization hold is issued as a preventive measure against any unauthorized or fraudulent usage of your Card or OVO Balance.
  • When you register for the Service, you will have the option to set a standard for the number of “tips”. This determination will be automatically added to the transportation costs at the end of each trip and given to third parties transportation and / or shipping services unless you choose to give a different nominal tip or remove the tip specified at the beginning.
  • After you have completed the trip using the Service, you are required to make a full payment to the third party transportation provider and / or shipping service and your payment will be deducted automatically and without refund. If you have a complaint regarding the transportation service provided, the complaint can be conveyed to a third party transportation provider and / or shipping service directly.
  • The company has the right to terminate the transaction process or make it unable or limit the use of the Card in the event of a transaction interruption that results in a refusal or chargeback  from a financial institution OR where the Company reasonably believes that the Card has been used for transactions that may be classified as fraudulent, illegal , or involve criminal acts.
  • You agree that you will cooperate with the Company for every financial crime investigation and assist the Company in fulfilling the applicable legal provisions.
  • You are responsible for solving any problems related to your own Card issuing company.
  1. OVO Balance
  • You can fill in the balance (“OVO Balance”) which can be used to pay for transportation services. Nominal OVO balance that can be saved by your account in the amount of Rp. 2,000,000 (two million Rupiah), unless you have registered (in accordance with the applicable laws and regulations) which allows you to have a maximum OVO Balance of Rp. 10,000,000 (ten million Rupiah).
  • The OVO Balance Service is operated by PT Visionet Internasional, which has obtained permission from Bank Indonesia as the issuer of electronic money, and therefore by using OVO services you agree to be subject to the terms and conditions for the operation of electronic money services by OVO ( https: //www.ovo.id/tnc ).
  • You have the right to choose to fill the OVO Balance through any method that can be provided in the Application from time to time. Selecting the payment method means that you agree to the terms of service of the payment processing partner of the Company and your financial institution (if any) for the payment method you have chosen.
  • You must ensure that you have enough OVO balance to pay for transportation services. If you do not have enough balance to pay for transportation services, you can pay additional OVO balances so that you can complete the payment of transportation services.
  • You can check your OVO Balance on the Application. The balance of OVO displayed in the Application is conclusive evidence of your OVO Balance.
  • The Company and/or PT Visionet Internasional has the right to remove your OVO Balance where the Company and/or PT Visionet Internasional reasonably believes that the purchase or addition of the OVO Balance is suspected of fraud, invalid or involves criminal acts or where the Company and/or PT Visionet Internasional reasonably believes that you are violating the Terms and Conditions of Use.
  1. GrabRewards Loyalty Program

Membership

  • By using the Application, you will automatically become a member of the loyalty program called “GrabRewards Loyalty Program” run by the Company and / or its Affiliates (” GrabRewards Loyalty Program “).
  • As a member of the GrabRewards Loyalty Program, you will have access to electronic vouchers , promotions, discounts, free gifts, promotional codes, and other benefits offered by the Company and / or traders who are third parties displayed on the gift catalog available from time to time time in the Application (” Gift “).

Points Earnings

  • The Company can, with its sole and absolute authority, give points to you (” Points “) that can be used as Gift compensation after the completion of GrabTaxi transportation services ordered through the Application in Indonesia.
  • The Company may, in its sole and absolute discretion, give 1 point for every Rp 10,000 that you actually pay for GrabTaxi’s services that have completed its services in Indonesia (not including discount promotional codes, discounted travel rates compensated by Prizes or other tariff adjustments implemented in connection with the GrabTaxi service that has been completed in Indonesia). For example, if your GrabTaxi travel rate is Rp 100,000 and you get a discount of Rp 50,000, the Company can, with its sole and absolute authority, give 5 points for Rp 50,000.
  • Points will be calculated for each transaction and will be rounded up to the nearest number, in the event that the decimal number is more than equal to 0.5 Points, and rounded down to the nearest number, in case the decimal number is less than equal to 0, 5 points. For example, if you pay Rp. 24,000 for a trip with GrabTaxi, the Company can, with its sole and absolute authority, give you 2 Points if you pay Rp. 25,000 for a trip with GrabTaxi, the Company can, with its sole and absolute authority, give you 3 Points.
  • For each payment that results in Points being decimal numbers less than 1 point, the Company may, with its sole and absolute authority, give you 1 Points. For example, if your GrabTaxi tariff is Rp. 9,000 and you get a discount of Rp. 1,000, the Company can, with its sole and absolute authority, give you 1 Points for the Rp. 8,000 that you actually spend.

The company can, with its sole and absolute authority, increase or decrease the amount of Points given to you for every transaction referred to by the Company as notified to you from time to time. You are not entitled to request an explanation from the Company regarding the calculation method (related to deduction of Points) or other matters relating to Points or discounts for any purpose.

Points validity period

  • Points obtained on:
  1. Between January 1 to June 30 in one calendar year, valid until December 31 in the calendar year; and
  2. Between 1 July and 31 December in one calendar year, valid until 30 June in the following calendar year.
  • You are required to use the Points that have been obtained for the exchange of prizes within a specified time period. There is no extension of the time period for redemption of Prizes for Points that are not used. The company has the right, with absolute authority, to manage the Points that have expired in the manner deemed appropriate, you agree that you will not submit any claims to the Company for any Points that have expired.
  • Points do not have cash or monetary value and cannot be exchanged for money in any form. Points cannot be purchased, resold or transferred in any other way, under any circumstances. Points cannot be considered, interpreted or used as valuable tools or exchanges, under any circumstances.

Prize exchange

  • If you fulfil all the terms and conditions and have the specified Points, you can choose and exchange the applicable Prizes through the Application. Exchange of the Prize is in the form of an electronic voucher , which is subject to additional terms and conditions specified by the Company or merchant which is a third party (whichever is applicable) that offers certain electronic vouchers , which you will exchange with the Prize.
  • You are required to use your electronic voucher within a specified time period. There is no extension of the time period for exchanging this electronic voucher . You agree that you will not submit any claims to the Company for any electronic vouchers that have expired.
  • Points that have been successfully exchanged into prizes cannot be exchanged into other prizes under any circumstances. There is no request for exchange of prizes to be served.
  • The Company may, with its sole and absolute authority, refuse your request to redeem Points, for any reason, including but not limited if the Points you have are not enough to be exchanged for a particular Prize, or if the Prize is not available or has expired, in terms of Points exchanged for prizes provided by third party merchants, or if there are errors ( errors ) on the points that you will use to be exchanged into prizes, etc.
  • You can check your Points balance and redemption that you have made in the Application. Your Points balance and Prize redemption history as specified in the Application are actual proof of your Points balance and your Prize redemption history.

Membership Rating

  • The GrabRewards Loyalty Program offers four (4) membership rankings, as follows:
  1. initial membership rank known as ” Member “;
  2. membership base rank known as ” Silver “;
  3. Middle rank membership known as ” Gold “;
  4. first rank membership known as ” Platinum “.
  • The number of Points needed to increase rankings or renew membership ratings is as detailed below:
Membership Rating Points that must be obtained between January 1 to June 30 or July 1 to December 31 in a calendar year
a. Member 0
b. Silver 200
c. Gold 800
d. Platinum 2000
  • Points earned between 1 January and 30 June in a calendar year will determine your membership rank for the next period, from 1 July to 31 December in the calendar year.
  • Points earned between 1 July and 31 December in a calendar year will determine your membership rank for the next period, from 1 January to 30 June in the following calendar year.
  • At the end of the membership period where you already have a certain rating and you do not get enough Points to survive in that rank, you will experience a downgrade for the next Points calculation period.
  • Benefits and privileges for each membership rating will be arranged in the Application from time to time.

Termination of Membership

  • If you do not wish to become a member of the GrabRewards Loyalty Program, you can do so by choosing not to become a member of the Application.
  • You will also automatically stop being a member of the GrabRewards Loyalty Program if you delete the Application from your mobile phone.
  • When you stop being a member of the GrabRewards Loyalty Program, all Points that have not been redeemed will be deleted immediately. Points must be redeemed before stopping your membership, because when you stop being a member, those points cannot be exchanged. There are no accumulated Points or Points that will be returned when you revive your membership.
  • Fraud or misuse of Points redemption will result in the loss of accumulated Points as happened when you terminate your membership from the GrabRewards Loyalty Program.

General requirements

  • To the extent permitted by the applicable laws and regulations, the Company has the right, from time to time, to:
  1. make variations, modify or change the terms and conditions of the GrabRewards Loyalty Program (including for the addition or removal of terms and conditions);
  2. terminate or modify the terms and conditions of the GrabRewards Loyalty Program;
  3. revoke, adjust and / or recalculate Points that have been given;
  4. change the number of Points required to redeem the Prize or replace the Prize with other prizes that have similar values;
  5. change the number of Points that can be based on expenses on transportation services that are in accordance with qualifications;
  6. modify qualifications and fulfilment of requirements to earn Points;
  7. modify activities that earn Points;
  8. modify the method used to calculate the number of Points to be awarded;
  9. hold or stop giving points to you;
  10. modify the Points qualification requirements or increase and renew membership ranks; and
  11. change or cancel profits against membership with a certain rank;

without prior written notice to you and in accordance with the Company’s own policies.

  • The company can stop counting and adding points to correct any errors in calculation or adjust the calculation of points, as deemed appropriate without giving prior notice or reason.
  • You must be responsible for all taxes, levies, or duties arising in connection with the granting of Points to you, the exchange of Points and / or the use of the Prizes that you have exchanged with your Points, and all fees and expenses relating to these must be borne by you.
  1. Rating (Rating) of Third Party Transportation Service Providers
  • The third party transportation service provider has the right to give a rating to you as a Service user or user who orders the Service (User). Each rating will be based on, but not limited to, the treatment or behavior of the User, before, during or after the trip is complete.
  • Each rating will automatically enter the Company system, and you agree that the Company can analyze all ratings received, and have the right to take all necessary actions including suspending you to use the Service without notice to you.
  1. Tax

You agree that this Agreement is subject to all tax laws, the obligation to pay fees, additional fees and / or any fees, with the applicable currency and related taxes will be informed at any time. You also agree to make your best efforts to do all that is required and required by applicable law to enable, assist and / or defend the Company to claim or verify input on tax credit, stop, discount or refund in respect of taxes paid or paid in connection with Services provided under this Agreement.

  1. Licensing and Restrictions

The Company and its licensors are applicable, hereby giving you an access to use the Application and / or software that can be revoked, not exclusive, not transferred, not transferred, and personal, solely for your personal purposes that are not commercial, subject to in the Terms of Use. All rights not granted to you are the rights of the company and its licensors.

You are not permitted to (i) license, sublicense, sell, resell, transfer, assign, distribute or make commercial use or or provide applications and / or software for third parties; (ii) modify and make similar works based on Applications and / or software; (iii) create an internet link to the Application or “frame” or “mirror” any software to another server or wireless device or internet-based devices; (iv) re-engineer or access software to (a) build a competitor’s product or service, (b) create a product using ideas, features, functions or graphics similar to Applications and / or softwarethis, or (c) imitate the ideas, features, functions or graphics of this Application and / or software ; (v) launch an automated program or script, including but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots , viruses or worms , and any program that allows making multiple requests to the serverevery second, or provide a burden or impede the operation or performance of the Application and / or software ; (vi) using robots, spiders,search site applications, or other manual or automatic devices or processes to retrieve indexes, extract data, or in any way reproduce or avoid the navigation structure or presentation of the Service or its contents; (vii) post , distribute or reproduce material protected by copyright in any way, trademark, and other owner’s information without obtaining approval from the owner of the right; (viii) remove any copyright, trademark or other proprietary rights notices contained in the Service.

You can use software and / or applications only for your personal non-commercial purposes and you cannot use this software and / or application for; (i) send spam or duplicate messages or unsolicited messages; (ii) sending or storing obscene, threatening, defamatory, or unlawful or unlawful material, including but not limited to material that is harmful to children or violates the privacy rights of third parties; (iii) send material containing software viruses , worms, trojans, horses or other malicious code, files, scripts, agents or computer programs; (iv) interfere with software integrity or performanceand / or the Application or data therein; (v) try to gain unauthorized access to software and / or applications or related systems or networks; or (vi) claiming to be a person or entity or describing yourself with someone or entity; (vii) to distance themselves from any actions that might damage the Company’s reputation or a number of actions that make the company’s reputation not good.

  1. Ownership of intellectual property rights

The company and its licensors, must have all rights, ownership and interests, including all related intellectual property rights, and for software and / or applications and by extension, services and advice, ideas, additional requests, feedback, recommendations or other information provided by you or other parties related to the Service. Terms of Use are not sales agreements and do not give you any ownership rights in or related to services, Software and / or Applications, or intellectual property rights owned by the Company and / or its licensors. Company names, Company logos, Services, software and / or Applications and third party logos of transportation providers and product names associated withsoftware and / or applications are trademarks of the Company or third parties, and no rights and permits are given to you to use them. For the avoidance of doubt, the terms software and applications here include the components, processes and design as a whole.

  1. Confidentiality

You must maintain the trust of all information and data relating to the Company, services, products, business matters, marketing and promotion plans or other operations and related companies that are disclosed to you by or on behalf of the Company (either verbally or in writing and whether before, at or after the date of this Agreement) or stated directly or indirectly obtained by you from the Company, or its affiliated companies, or made in the framework of this Agreement. You must guarantee that, officials, employees and agents only use the confidential information to perform the Service, and will not be without the Company’s written consent, disclose the information to third parties or use it for other purposes. You will only disclose this information to the officer,

The obligation for confidentiality does not apply as long as you can show the information:

  • at the time of receipt of your ownership;
  • is, or becomes in the future, knowledge of the community not because of your mistakes or negligence;
  • received from third parties who have the right to disclose the matter; or
  • required to be disclosed by law.
  1. Personal Data Protection

You agree and allow the Company to use and process your personal data for the purpose and in the manner identified below.

For the purposes of this Agreement, “Personal Data” means information about you, from which you can be identified, including, but not limited to name, identification number, number of birth certificate, passport number, nationality, address, phone number, details of credit or debit card, race, gender, date of birth, email address , information about you that you have given to the Company on the registration form, application form or other similar forms and / or information about you that has been or may be collected, stored, used and processed by the Company from time to time and includes sensitive personal data such as data relating to health, religion or other similar beliefs. The Company may also collect device data (such as your IMEI number and the names of the apps you have installed on your device) for the purpose of fraud prevention measures.

Provision of your Personal Data is voluntary. However, if you do not provide your personal data to the Company, your request for the Application may be incomplete and the Company will not be able to process your personal data for the purposes described below and may cause the Company to be unable to accept you to use the Service.

Companies can use and process Personal Data for business and company activities that include, but are not limited to the following (“Objectives”):

  • To provide you with any service that complies with these Terms of Use;
  • To process your participation in promotional events, activities, focus groups, research studies, contests, promotions, polls, surveys or production and to communicate with you about your presence therein;
  • Process, manage or verify your application for registration in accordance with these Terms of Use;
  • To validate and / or process payments in accordance with these Terms of Use;
  • To develop, improve and provide what is needed in accordance with these Terms of Use to meet your needs;
  • To process refunds, discounts and or fees in accordance with these Terms of Use;
  • To facilitate or activate checks that may be required according to these Terms of Use;
  • To respond to questions, comments and feedback from you;
  • To communicate with you for one of the destinations listed here;
  • For internal administrative purposes, such as auditing, data analysis, database records;
  • For the purpose of detection, prevention and prosecution of criminal acts;
  • Companies to fulfil their obligations under the law;
  • To send alerts, newsletters, updates, mailers, promotional materials, privileges, holiday greetings from the Company, its partners, advertisers and or sponsors;
  • To inform and invite you to events or activities organized by the Company, its partners, advertisers, and or sponsors;
  • To share your personal data between a company group of companies consisting of subsidiaries, associate companies and or entities that are controlled jointly from the parent company of the group (Group) and with, third party providers of the Company and Group agents, developers, advertisers, partners , an event or sponsor company that can communicate with you in any case.

If you do not approve the company to process your personal data for one particular purpose, please notify the company of using the contact details support as provided in the Application.

If any of the Personal Data you provide to us changes, for example, if you change your e-mail address , telephone number, payment details or if you wish to cancel your account, please update your profile by sending your request through the contact details provided in Application.

The company will do the best of our ability to change according to your request within fourteen (14) working days from the receipt of the notification.

By sending your personal information to the Company, you agree to the use of information as set forth in the form of submission and Terms of Use.

  1. Third Party Interaction

During the use of the Service, you can sign correspondence by buying goods and / or services from a third party service provider, advertiser or sponsor who shows the goods and / or services through the Service, software and / or Application. Each of these activities, and the terms, conditions, guarantees or representations related to the activity, are solely between you and the relevant third party. The company and its licensors are not responsible, have no obligation or responsibility for any such correspondence, purchases, transactions or promotions between you and the third party. The Group does not support applications or sites on the internet that are connected through Services, Applications and / or software, and in any case the Company, the licensor or the Group is not responsible for the content, products, services or other material available from the site or third party providers. The company provides services for you in accordance with the applicable Terms of Use. You realize, however, that third party providers of transportation providers, certain goods and / or services may require your approval for additional or different Terms of Use before your use or access to the goods or services, and the Company is not a party to the relationship between you and the third party and is not responsible and / or not obliged to fulfill the obligations arising from the agreement between you and the third party provider.

Companies can rely on advertisements from third parties and marketing is provided through services and other mechanisms to subsidize services and / or to obtain additional income. By agreeing to the applicable Terms of Use shows that you agree to accept the advertising and marketing. If you do not want to receive advertisements as stated you must inform us in writing or in accordance with the procedures specified by the Company. The company has the right to charge you a higher fee and refuse you to use the Service if you choose not to receive the advertising service. This high fee, if applicable, will be posted on the Company’s website located at the link http: // www.grab.com. You agree and allow the Company to compile and share information about you and the use of the Service anonymously as part of a customer profile or similar report or analysis. You agree that it is your responsibility to take all precautions in all actions and interactions with third party transportation providers, other third party providers, advertisers and / or sponsors. You can interact through services and / or advertising or marketing materials provided through this Service.

  1. Repair and Cleaning Costs

You must be responsible for the cost of repairs for any damage to or cleaning that is required by a vehicle belonging to a third party transportation provider as a result of the use of the Service that is not appropriate or violates these Terms of Use. The company has the right to facilitate payment to third party providers through the payment method you choose or request money from you, in the event that a request for repair or cleaning comes from a third party service provider that has been verified by the Company.

  1. Compensation

By agreeing to the Terms of Use after using the Service, shows that you agree that you must indemnify the trust of the company, licensor and the parent organization of each party such as subsidiaries, affiliates, officers, directors, members, employees, lawyers and agents and do no harm for and against any and all claims, costs, damages, losses, obligations and expenses (including attorneys’ fees and costs and in accordance with the provisions of the legislation) arising from or in connection with: (a) use of the Service, software and / or Application, dealing with third party transportation providers, third parties providers, partners, advertisers and / or sponsors, or (b) violations of one of the Terms of Use or applicable laws or regulations, whether or not mentioned here or (c ) Your violation of the rights of third parties, including third party transportation providers regulated through the Service, or (d) the use or misuse of the Services, software and / or Applications.

  1. Warranty Disclaimer

THE COMPANY DOES NOT PROVIDE STATEMENTS THAT PROVIDE WARRANTIES, OR GUARANTEE AS RELATED TO RELIABILITY, TIMELINESS, QUALITY, FITNESS, AVAILABILITY, ACCURACY OR COMPLETENESS OF SERVICES, APPLICATIONS AND / OR SOFTWARE . THE COMPANY DOES NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICES, APPLICATIONS AND / OR SOFTWAREWILL BE SAFE, RIGHT TIME, UNINTERRUPTED OR ERROR-FREE OR OPERATED THAT COMBINED WITH HARDWARE , SOFTWARE, OTHER SYSTEMS OR DATA, (B) THE SERVICES WILL MEET YOUR REQUIREMENTS OR HOPE, (C) ANY DATA STORED SHOULD BE ACCURATE OR RELIABLE, (D) THE QUALITY OF PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIALS PURCHASED OR OBTAINED BY YOU THROUGH THE APPLICATION WILL MEET REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS OF THE APPLICATION AND / OR YOUR SOFTWARE WILL BE CORRECTED, OR (F) APPLICATION OR SERVER THAT MAKES APPLICATIONS AVAILABLE FROM VIRUSES OR OTHER HARMFUL COMPONENTS, OR (G) APPLICATIONS AND / OR SOFTWARECAN KNOW YOUR POSITION OR VEHICLES USED BY THIRD PARTY TRANSPORTATION PROVIDERS. THE SERVICE IS PROVIDED FOR YOU ONLY FOR “WHAT IS”. ALL CONDITIONS, STATEMENTS AND WARRANTIES, ARE EXPRESS, IMPLIED, REGULATED IN LAW OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO THE IMPLIED TRADE WARRANTY, FITNESS FOR PARTICULAR PURPOSES, OR NON-VIOLATION OF THIRD PARTY RIGHTS, HEREBY EXCLUDED AND REFUSED.

THE COMPANY DOES NOT PROVIDE STATEMENTS, WARRANTIES, OR GUARANTEE RELIABILITY, SECURITY, TIMELINESS, QUALITY, FITNESS OR AVAILABILITY OF THE SERVICE, INCLUDING BUT NOT LIMITED TO TRANSPORTATION SERVICES FROM AND BY THIRD PARTIES THROUGH USE OF SERVICES, APPLICATIONS AND / OR SOFTWARE . YOU ACKNOWLEDGE AND AGREE THAT ALL RISKS ARISING FROM THE USE OF THE THIRD PARTY SERVICES, AND SERVICES, INCLUDING BUT NOT LIMITED TO THIRD PARTY TRANSPORTATION SERVICES STAY RESPONSIBLE AND TRULY WITH YOU AND YOU WILL NOT TRANSFER ANY RESPONSIBILITY TO THE COMPANY.

  1. Delay on the Internet Network

SERVICES, APPLICATIONS AND / OR SOFTWARE HAVE THE POSSIBILITY OF LIMITATIONS, DELAYS, AND OTHER ISSUES IN THE USE OF INTERNET AND ELECTRONIC COMMUNICATION INCLUDING THE DEVICES USED BY YOU OR THIRD PARTY TRANSPORTATION PROVIDERS BECOME DAMAGED, NOT CONNECTED, OUTSIDE, DISCLOSURED OR UNFUNCTED. THE COMPANY IS NOT RESPONSIBLE FOR DELAYS, FAILURE OF DELIVERY, DAMAGE OR DAMAGES DUE TO SUCH PROBLEMS.

  1. Limitation of responsibility

AS POSSIBLE AS POSSIBLE BY THE APPLICABLE REGULATIONS, THE COMPANY CANNOT BE ASKED FOR LIABILITY FOR ANY CLAIM, LOSS, DAMAGE, COSTS, OR EXPENDITURE ASSUMED, PRESENTED, OR ACCEPTED BY YOU ARISING OR RELATED TO YOUR PARTICIPATION OR MEMBERSHIP IN THE LOYALTY PROGRAM GRABREWARDS, INCLUDING BUT NOT LIMITED TO:

  • EVERY FAILURE OR DISCLAIMER OF THIRD PARTY TRADERS IN RECEIVING EXCHANGE OF POINTS OR GIFTS THAT HAVE BEEN EXCHANGEED;
  • EVERY LOSS OF DATA AND NOTES RELATED TO THE GRABREWARDS LOYALITY PROGRAM;
  • EVERY ACTION, NEGLIGENCE, ADMINISTRATION OR FAILURE PROVIDED BY THE COMPANY, ITS DIRECTORS, ITS OFFICERS, ITS EMPLOYEES, ITS AGENT, OR ITS CONTRACTORS ARE CONNECTED TO THE GRABREWARDS LOYALTY PROGRAM; AND
  • ANY LOSS OF VALUE OR BENEFITS ARISING AS A RESULT FROM CHANGES MADE TO THE GRABREWARDS LOYALTY PROGRAM.

THE COMPANY WILL NOT BE REQUIRED FOR LIABILITY FOR ANY INJURY TO YOURSELF OR THE LOST REMOVAL OR PROPERTY OR DELAY OF YOUR TRAVEL FOR ANY REASON WHICH MAY INCLUDE BUT NOT LIMITED TO GOD’S ACTIONS INCLUDING BUT NOT LIMITED TO NATURAL DISASTERS, WINDOWS, OR FLOODS, WARS, INTERFERENCE CIVIL OR PROBLEM OR SIMILAR THINGS, ACTIONS OR CRIMINAL UNDERSTANDING BY THIRD PARTIES, INDUSTRIAL ACTIONS, TRAFFIC CONDITIONS THAT CANNOT BE PREDICTED, DISTRIBUTION BASED ON LEGAL PROCESSES, INTERRUPTIONS, GOOD IN NATIONAL OR LOCAL SCALE ON AIR, LAND OR AIR, AGAINST TRANSPORTATION NETWORKS OR BIG DAMAGES ON COMMUNICATION OR INFORMATION SYSTEM.

THE COMPANY DOES NOT PROVIDE STATEMENT, WARRANTY, OR PROMISE THAT THE TECHNOLOGY, APPLICATION, OR SERVICE OF CUSTOMER SERVICE OWNED BY THE COMPANY WILL RUN AS INTENDED ON PHONE, COMPUTER, TABLET, OR OTHER DEVICES.

THE COMPANY DOES NOT PROVIDE STATEMENTS OR WARRANTIES ABOUT AVAILABILITY, RELIABILITY, TIMELINESS, ACCURACY OR QUALITY OF THE IMPLEMENTATION OF THE TRANSPORTATION PROVIDER’S SERVICES, APPLICATIONS OR THIRD PARTIES.

THE COMPANY IS NOT RESPONSIBLE FOR ANY LOSS, DAMAGE, CLAIM OR FEES INCLUDING ANY MATTER RELATING, WHETHER INDIRECT OR LOSS OR DAMAGE, TO YOUR MOBILE DEVICE OR THE APPLICATION STORED IN ITS AS A RESULT OF THE INSTALLATION OR USE OF THE APPLICATION.

THE COMPANY WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, INCLUDING BUT NOT LIMITED TO INJURIES THAT YOU MAY PRIOR TO OR LOSS OF THE GOOD PROPERTY THAT YOU HAVE OR IN YOUR AUTHORITY, OR FOR ANY LOSS OR INDIRECT DAMAGE AS A RESULT FROM THE SERVICES PROVIDED BY THIRD PARTY TRANSPORTATION PROVIDERS OR TRANSPORTATION PROCESSES WHERE YOU USE THIS SERVICE WITH YOUR CAPACITY AS A PASSENGER.

  1. Notification

Companies can provide notifications through general notifications on the Application, e-mails to your e-mail address stored in Company records, or by written communication sent with a stamped letter or letter to the address that you registered in the Company system. Such notification will be deemed to have been given after the expiration of 48 hours after the letter is submitted (if sent by post or postage letter) or 1 hour after sending (if sent by email) You can give notice to the Company (the notification must be deemed given when received by the company) with a letter sent by the courier or sender of the letter registered to the Company using the contact details as set forth in the Application.

  1. Determination

The agreement as governed by the Terms of Use, which may change from time to time, may not be carried out by you without prior written approval from the Company but the Company may make changes without your consent. Any changes that you make and convey that violate the provisions of this article are considered null.

  1. General requirements

This agreement will be governed by Indonesian law, without regard to the choice of law or provisions regarding comparative law in any jurisdiction, and any dispute, action, claim or action arising out or in connection with the Terms of Use or Service must be resolved through the Indonesian National Arbitration Board (“BANI”), in accordance with BANI Regulation as has been amended or amended from time to time (“Rules”) by a single arbitrator appointed by mutual agreement of the parties (“Arbitrators”). If the parties cannot agree on the appointment of the sole Arbitrator, the Arbitrator will be appointed by the chairman of BANI in accordance with the existing Regulations. Arbitration must be held in Singapore, in English and the Arbitrator Fee must be jointly borne by all parties, provided that the Arbitrator may require the fee charged according to other methods determined by the arbitrator so that this arbitration clause can be implemented according to the applicable law.

Each party hereby agrees that in connection with Article 60 of Law No. 30 of 1999 (“Arbitration Law”), the arbitral award is final and binding on the parties and based on that, the parties do not have the right to appeal the arbitral award. The parties hereby also expressly exclude the provisions of Articles 48.1 and 73 (b) of the Arbitration Act so that the mandate to the Arbitrator as stipulated through these Terms of Use remains valid until the final decision of the arbitration has been determined by the Arbitrator.

There is no collaboration, partnership, employment relationship, or institution between you, the Company or a third party that provides as a result of the Terms of Use or use of the Service.

If there are provisions in these Terms of Use that are deemed invalid or unenforceable, these provisions will become invalid and other provisions must be enforced to be fully legal. This will, without limitation, also apply to applicable laws and jurisdictions as specified above.

The failure of the Company to apply the rights or conditions in the Terms of Use cannot be interpreted as a waiver of the right or provision unless it is acknowledged and approved by the Company in writing. Terms of Use consist of all agreements between you and the Company and replace all previous negotiations or as a topic of discussion, either written or oral (if any) between the two parties regarding the subject matter contained therein.

You agree that the Company has the right to terminate this Agreement immediately when you are declared to violate any of the terms set out in this Agreement. To avoid doubt, the termination of this Agreement will not require the Company to compensate, replace or cover losses incurred by you as long as you use services provided by third party transportation providers under this Agreement. The Company and you hereby expressly waive the provisions of Article 1266 of the Civil Code as far as necessary to terminate these Terms of Use without prior court decision.

The Company is a license holder for the Application provided by GrabTaxi Holdings Pte Ltd (Company No. 201316157E and having its address registered at 6 Shenton Way, # 38-01 OUE Downtown, Singapore 068809).

TERMS OF SERVICE FOR GRABCAR USERS

Last modified on: 22 October 2018

Important  – Please read these requirements carefully. By using the Service (as defined below), you declare yourself to have read, understood, accepted and agreed to the Terms of Use. You also agree with the statement below. If you do not agree to the Terms of Use of the Service and want to stop using the Service, then please stop using this application or Service.

The Terms of Use stated here (collectively referred to as “Terms of Use” or “Agreement”) are legal agreements between you and PT SOLUSI TRANSPORTASI INDONESIA (“Company”). To use this Service, you must agree to these Terms of Use. By using a mobileapplication provided by the Company (“Application”), downloading, and installing or using software related that is provided by the Company which aims to make it easier for everyone who seeks transportation services to a specific destination, then is connected with a third party transportation provider, driver and vehicle operator (collectively referred to as “Service”), you hereby expressly acknowledge and agree to bound by the Terms of Use, and changes and the addition of future Terms of Use as published from time to time at the link http://www.grab.com or through the Application.

The company has the right to modify, add variations and change the Terms of Use or Company policies relating to the Service at any time that the Company deems appropriate. Modifications, variations and or changes to the Terms of Use or policies relating to the Service will be effective after posting to the latest version at the link http://www.grab.com. You agree that it will be your responsibility to review the Terms of Use on a regular basis, in addition, these Terms of Use apply to each country where you use this service which is likely to be different from the country in which your Application is registered (“Alternative Countries”) , where you continue to use the Service after any changes to the Terms of Use, whether you review these Terms of Use or not, will be considered as your agreement and acceptance for these changes. Further, you agree that for each use of the Service in the Alternative Country, you are subject to the Terms of Use that apply to the Alternative Country which can be found at the link http://www.grab.com .

THIS COMPANY IS A TECHNOLOGY COMPANY THAT DOES NOT PROVIDE TRANSPORTATION SERVICES AND NOT A TRANSPORTATION PROVIDER. THIRD PARTIES ARE FREE TRANSPORTATION PROVIDERS TO OFFER TRANSPORTATION SERVICES FOR YOU AND YOU ARE FREE TO RECEIVE OFFERS FOR SUCH TRANSPORTATION SERVICES OR NO. THE SERVICES PROVIDED BY THE COMPANY ARE CONNECTING YOU WITH SUCH TRANSPORTATION PROVIDERS, BUT THE SUCH SERVICES ARE NOT INTENDED TO PROVIDE TRANSPORTATION SERVICES OR ANY ACTION THAT MAY BE CONSIDERED AS ACTION FROM TRANSPORTATION PROVIDERS. THE COMPANY IS NOT RESPONSIBLE FOR NEGLIGENCE OR ANY ACTION FROM THIRD PARTY TRANSPORTATION PROVIDERS AND / OR TRANSPORTATION SERVICES PROVIDED TO YOU.

  1. Statement and Guarantee

By using this Service, you expressly declare and guarantee that you are legally authorized to accept and agree to the Terms of Use and that you are at least 18 (eighteen) years old. This service is not available for people under the age of 18 (eighteen) or people who are prohibited for any reason to enter into contractual relations. By using this service, you also state and further guarantee that you have the right, authority and capacity to use the Service and comply with the applicable Terms of Use. Furthermore, you agree that all information you provide is correct. The service you use is only for your personal use. You promise not to authorize others to use the identity or data that you registered, and you are not allowed to transfer your account to other people or entities. When using this Service, you agree to comply with all laws that apply both in your home country or in the country and city where you are when using this Service.

You can only access the Service according to the method of legitimate usage. It is your responsibility to check and ensure that you have downloaded the software is right for your device. The Company is not responsible if you do not have a compatible device, or if you have downloaded the software with the wrong version for your device. The company has the right not to allow you to use the Service when you use applications and / or software that is incompatible or invalid or for purposes other than those intended in this Application.

By using software or applications, you agree that:

  • You will only use the Service for legitimate purposes;
  • You will only use the Service for the intended purpose;
  • You will comply with Grab’s community guideline at www.grab.com/communitystandards
  • You will not use the Application to send or store material that is unlawful or for fraudulent purposes,
  • You will not use applications and / or software that cause interference and inconvenience to other parties or make fake orders;
  • You will not use the Services, Applications and / or software for purposes other than obtaining Services;
  • You will not contact third party transportation providers for purposes other than Services;
  • You will not interfere with the operation of the network;
  • You will not intentionally or unintentionally do something that causes loss to a third party transportation provider;
  • You will not try to do anything that jeopardizes the Services, Applications and / or software in any way;
  • You will not copy, or distribute software or other content without written permission from the Company;
  • You will only use software and / or applications for your own use and will not resell them to other parties;
  • You will keep your account password confidential or the data we provide to you that allows access to the Service;
  • You will provide proof of identity that we request or need correctly;
  • You acknowledge and agree that only one (1) account can be registered on one device;
  • You agree to provide appropriate, current and complete information needed for the Service and are responsible for maintaining and updating information at the right time so that the information provided remains accurate, current and complete at all times during the term of this Agreement. You agree that the Company can rely on the information you provide is accurate, current and complete. You acknowledge, if the information you provide is incorrect, inaccurate and incomplete, the Company has the right but is not obliged to terminate this agreement and use the Service at any time with or without notice.
  • You will only use access or account data that is indeed your authority to use it;
  • You will not use any method to deceive the Company or enrich themselves, by any means, fraud or otherwise, through events, promotions or campaigns held by the Company to encourage customers or use of services by new or existing passengers;
  • You realize that when requesting transportation services via SMS or use of the Service, standard telecommunication fees will apply;
  • You will not damage or harm reasonable operations on the network where the Service is operated;
  • You agree that the Service is provided fairly; and
  • You agree that the use of the Service will be subject to the Company Privacy Policy which may change from time to time.

You agree that you are fully responsible for any loss and damage suffered by yourself, third party service providers, the Company or third parties as a result of a violation of the Terms of Use.

  1. Payment
  • You can choose to pay for transportation services in cash and if available, with a credit card or debit card (“Card”).
  • If you choose to pay for services with a Card, you need to register your Card according to the instructions in the Application.
  • If the registered card belongs to someone else, such as your parents, you hereby guarantee and agree that you have obtained their permission to use the Card used for payment of services.
  • You agree that we can verify and authorize your Card details when you first register your card with us and when you use the Service.
  • You agree that the Company and PT Visionet Internasional may issue a reasonable authorization hold, which is not an actual charge against your Card or OVO Balance, in order to verify your payment method via your Card or OVO Balance. The authorized hold amount will be based on the upper bound fare shown at the time of your booking and may include up to the maximum extra charges (for example, Tolls & Others or Booking Fees, where applicable) permissible on the Application. The hold may appear in your statement as “pending”. The authorization hold is issued as a preventive measure against any unauthorized or fraudulent usage of your Card or OVO Balance.
  • When you register for the Service, you will have the option to set a standard for the number of “tips”. This determination will be automatically added to the transportation costs at the end of each trip and given to third parties transportation and / or shipping services unless you choose to give a different nominal tip or remove the tip specified at the beginning.
  • After you have completed the trip using the Service, you are required to make a full payment to the third party transportation provider and / or shipping service and your payment will be deducted automatically and without refund. If you have a complaint regarding the transportation service provided, the complaint can be conveyed to a third party transportation provider and / or shipping service directly.
  • The company has the right to terminate the transaction process or make it unable or limit the use of the Card in the event of a transaction interruption that results in a refusal or chargeback  from a financial institution OR where the Company reasonably believes that the Card has been used for transactions that may be classified as fraudulent, illegal , or involve criminal acts.
  • You agree that you will cooperate with the Company for every financial crime investigation and assist the Company in fulfilling the applicable legal provisions.
  • You are responsible for solving any problems related to your own Card issuing company.
  1. OVO Balance
  • You can fill in the balance (“OVO Balance”) which can be used to pay for transportation services. Nominal OVO balance that can be saved by your account in the amount of Rp. 2,000,000 (two million Rupiah), unless you have registered (in accordance with the applicable laws and regulations) which allows you to have a maximum OVO Balance of Rp. 10,000,000 (ten million Rupiah).
  • The OVO Balance Service is operated by PT Visionet Internasional, which has obtained permission from Bank Indonesia as the issuer of electronic money, and therefore by using OVO services you agree to be subject to the terms and conditions for the operation of electronic money services by OVO ( https: //www.ovo.id/tnc ).
  • You have the right to choose to fill the OVO Balance through any method that can be provided in the Application from time to time. Selecting the payment method means that you agree to the terms of service of the payment processing partner of the Company and your financial institution (if any) for the payment method you have chosen.
  • You must ensure that you have enough OVO balance to pay for transportation services. If you do not have enough balance to pay for transportation services, you can pay additional OVO balances so that you can complete the payment of transportation services.
  • You can check your OVO Balance on the Application. The balance of OVO displayed in the Application is conclusive evidence of your OVO Balance.
  • The Company and/or PT Visionet Internasional has the right to remove your OVO Balance where the Company and/or PT Visionet Internasional reasonably believes that the purchase or addition of the OVO Balance is suspected of fraud, invalid or involves criminal acts or where the Company and/or PT Visionet Internasional reasonably believes that you are violating the Terms and Conditions of Use.
  1. GrabRewards Loyalty Program

Membership

  • By using the Application, you will automatically become a member of the loyalty program called “GrabRewards Loyalty Program” run by the Company and / or its Affiliates (” GrabRewards Loyalty Program “).
  • As a member of the GrabRewards Loyalty Program, you will have access to electronic vouchers  , promotions, discounts, free gifts, promotional codes, and other benefits offered by the Company and / or traders who are third parties displayed on the gift catalog available from time to time time in the Application (” Gift “).

Points Earnings

  • The Company can, with its sole and absolute authority, give points to you (” Points “) that can be used as Gift compensation after the completion of GrabTaxi transportation services ordered through the Application in Indonesia.
  • The Company may, in its sole and absolute discretion, give 1 point for every Rp 10,000 that you actually pay for GrabTaxi’s services that have completed its services in Indonesia (not including discount promotional codes, discounted travel rates compensated by Prizes or other tariff adjustments implemented in connection with the GrabTaxi service that has been completed in Indonesia). For example, if your GrabTaxi travel rate is Rp 100,000 and you get a discount of Rp 50,000, the Company can, with its sole and absolute authority, give 5 points for Rp 50,000.
  • Points will be calculated for each transaction and will be rounded up to the nearest number, in the event that the decimal number is more than equal to 0.5 Points, and rounded down to the nearest number, in case the decimal number is less than equal to 0, 5 points. For example, if you pay Rp. 24,000 for a trip with GrabTaxi, the Company can, with its sole and absolute authority, give you 2 Points if you pay Rp. 25,000 for a trip with GrabTaxi, the Company can, with its sole and absolute authority, give you 3 Points.
  • For each payment that results in Points being decimal numbers less than 1 point, the Company may, with its sole and absolute authority, give you 1 Points. For example, if your GrabTaxi tariff is Rp. 9,000 and you get a discount of Rp. 1,000, the Company can, with its sole and absolute authority, give you 1 Points for the Rp. 8,000 that you actually spend.

The company can, with its sole and absolute authority, increase or decrease the amount of Points given to you for every transaction referred to by the Company as notified to you from time to time. You are not entitled to request an explanation from the Company regarding the calculation method (related to deduction of Points) or other matters relating to Points or discounts for any purpose.

Points validity period

  • Points obtained on:
  1. Between January 1 to June 30 in one calendar year, valid until December 31 in the calendar year; and
  2. Between 1 July and 31 December in one calendar year, valid until 30 June in the following calendar year.
  • You are required to use the Points that have been obtained for the exchange of prizes within a specified time period. There is no extension of the time period for redemption of Prizes for Points that are not used. The company has the right, with absolute authority, to manage the Points that have expired in the manner deemed appropriate, you agree that you will not submit any claims to the Company for any Points that have expired.
  • Points do not have cash or monetary value and cannot be exchanged for money in any form. Points cannot be purchased, resold or transferred in any other way, under any circumstances. Points cannot be considered, interpreted or used as valuable tools or exchanges, under any circumstances.

Prize exchange

  • If you fulfill all the terms and conditions and have the specified Points, you can choose and exchange the applicable Prizes through the Application. Exchange of the Prize is in the form of an electronic voucher  , which is subject to additional terms and conditions specified by the Company or merchant which is a third party (whichever is applicable) that offers certain electronic vouchers  , which you will exchange with the Prize.
  • You are required to use your electronic voucher  within a specified time period. There is no extension of the time period for exchanging this electronic voucher  . You agree that you will not submit any claims to the Company for any electronic vouchers  that have expired.
  • Points that have been successfully exchanged into prizes cannot be exchanged into other prizes under any circumstances. There is no request for exchange of prizes to be served.
  • The Company may, with its sole and absolute authority, refuse your request to redeem Points, for any reason, including but not limited if the Points you have are not enough to be exchanged for a particular Prize, or if the Prize is not available or has expired, in terms of Points exchanged for prizes provided by third party merchants, or if there are errors ( errors ) on the points that you will use to be exchanged into prizes, etc.
  • You can check your Points balance and redemption that you have made in the Application. Your Points balance and Prize redemption history as specified in the Application are actual proof of your Points balance and your Prize redemption history.

Membership Rating

  • The GrabRewards Loyalty Program offers four (4) membership rankings, as follows:
  1. initial membership rank known as ” Member “;
  2. membership base rank known as ” Silver “;
  3. Middle rank membership known as ” Gold “;
  4. first rank membership known as ” Platinum “.
  • The number of Points needed to increase rankings or renew membership ratings is as detailed below:
Membership Rating Points that must be obtained between January 1 to June 30 or
July 1 to December 31 in a calendar year
a. Member 0
b. Silver 200
c. Gold 800
d. Platinum 2000
  • Points earned between 1 January and 30 June in a calendar year will determine your membership rank for the next period, from 1 July to 31 December in the calendar year.
  • Points earned between 1 July and 31 December in a calendar year will determine your membership rank for the next period, from 1 January to 30 June in the following calendar year.
  • At the end of the membership period where you already have a certain rating and you do not get enough Points to survive in that rank, you will experience a downgrade for the next Points calculation period.
  • Benefits and privileges for each membership rating will be arranged in the Application from time to time.

Termination of Membership

  • If you do not wish to become a member of the GrabRewards Loyalty Program, you can do so by choosing not to become a member of the Application.
  • You will also automatically stop being a member of the GrabRewards Loyalty Program if you delete the Application from your mobile phone.
  • When you stop being a member of the GrabRewards Loyalty Program, all Points that have not been redeemed will be deleted immediately. Points must be redeemed before stopping your membership, because when you stop being a member, those points cannot be exchanged. There are no accumulated Points or Points that will be returned when you revive your membership.
  • Fraud or misuse of Points redemption will result in the loss of accumulated Points as happened when you terminate your membership from the GrabRewards Loyalty Program.

General requirements

  • To the extent permitted by the applicable laws and regulations, the Company has the right, from time to time, to:
  1. make variations, modify or change the terms and conditions of the GrabRewards Loyalty Program (including for the addition or removal of terms and conditions);
  2. terminate or modify the terms and conditions of the GrabRewards Loyalty Program;
  3. revoke, adjust and / or recalculate Points that have been given;
  4. change the number of Points required to redeem the Prize or replace the Prize with other prizes that have similar values;
  5. change the number of Points that can be based on expenses on transportation services that are in accordance with qualifications;
  6. modify qualifications and fulfillment of requirements to earn Points;
  7. modify activities that earn Points;
  8. modify the method used to calculate the number of Points to be awarded;
  9. hold or stop giving points to you;
  10. modify the Points qualification requirements or increase and renew membership ranks; and
  11. change or cancel profits against membership with a certain rank;

without prior written notice to you and in accordance with the Company’s own policies.

  • The company can stop counting and adding points to correct any errors in calculation or adjust the calculation of points, as deemed appropriate without giving prior notice or reason.
  • You must be responsible for all taxes, levies, or duties arising in connection with the granting of Points to you, the exchange of Points and / or the use of the Prizes that you have exchanged with your Points, and all fees and expenses relating to these must be borne by you.
  1. GRABLITE

EXCEPT IF EXCLUDED IN THESE TERMS OF USE, THE TERMS BELOW WILL APPLY TO THE TERMS IN THE TERMS OF USE.

In our efforts to ensure there are no obstacles in your driving experience, when the system in the Application is not functioning properly, the Company introduces you to ‘GrabLite’ . GrabLite is the basic version of the Application that allows you to continue to place orders while the system is down . If it happens down on the Application system, the Application will automatically switch to the GrabLite version without any action from you. Being a basic version, GrabLite will have some differences in features and applications compared to Applications. The following are the differences that you should know:

  • Only GrabCar and GrabBike Services . On the GrabLite version, only Grabcar and GrabBike services will be available for ordering.
  • Fixed Rate . Trips booked through GrabLite will be charged a flat rate, regardless of the type of transportation / vehicle. The fixed rate will be displayed on the GrabLite Application after you enter your location and destination. By continuing to order your trip, you hereby acknowledge and agree that you receive the fixed rate.
    Only With Cash Payment. As a downgrade version of the Application, trips made through GrabLite can only be paid in cash. GrabLite cannot accept payments with OVO Balance, and credit cards.
  • Enter manually ( Manual Key-In ) . You are required to enter your pickup location and destination manually.
  • There are no GrabRewards Points . Every trip booked through GrabLite will not be entitled to GrabRewards Points.
  • Chat feature does not work . The chat function in GrabLite will be disabled. Therefore, the only way to communicate with the Service Provider needs to be done through calls.
  • No Emergency Button . Emergency buttons will not be available at this time.
  • Other DownGrade Functions . As a downgraded version of the Application, GrabLite will not show the estimated arrival time for your order. All promotions that are running, when GrabLite is enabled will not be able to be used, and you will not be able to tagyour trip as ‘Business Trip’ or ‘ Business Ride ‘.
  1. Rating (Rating) of Third Party Transportation Service Providers

The third party transportation service provider has the right to give a rating to you as a Service user or user who orders the Service (User). Each rating will be based on, but not limited to, the treatment or behavior of the User, before, during or after the trip is complete.

Each rating will automatically enter the Company system, and you agree that the Company can analyze all ratings received, and have the right to take all necessary actions including suspending you to use the Service without notice to you.

  1. Tax

You agree that this Agreement is subject to all tax laws, the obligation to pay fees, additional fees and / or any fees, with the applicable currency and related taxes will be informed at any time. You also agree to make your best efforts to do all that is required and required by applicable law to enable, assist and / or defend the Company to claim or verify input on tax credit, stop, discount or refund in respect of taxes paid or paid in connection with Services provided under this Agreement.

  1. Licensing and Restrictions

The Company and its licensors are applicable, hereby giving you an access to use the Application and / or software that can be revoked, not exclusive, not transferred, not transferred, and personal, solely for your personal purposes that are not commercial, subject to in the Terms of Use. All rights not granted to you are the rights of the company and its licensors.

You are not permitted to (i) license, sublicense, sell, resell, transfer, assign, distribute or make commercial use or or provide applications and / or software for third parties; (ii) modify and make similar works based on Applications and / or software; (iii) create an internet link to the Application or “frame” or “mirror” any software to another server or wireless device or internet-based devices; (iv) re-engineer or access software to (a) build a competitor’s product or service, (b) create a product using ideas, features, functions or graphics similar to Applications and / or software this, or (c) imitate the ideas, features, functions or graphics of this Application and / or software ; (v) launch an automated program or script, including but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots , viruses or worms , and any program that allows making multiple requests to the server every second, or provide a burden or impede the operation or performance of the Application and / or software ; (vi) using robots, spiders, search site applications, or other manual or automatic devices or processes to retrieve indexes, extract data, or in any way reproduce or avoid the navigation structure or presentation of the Service or its contents; (vii) post , distribute or reproduce material protected by copyright in any way, trademark, and other owner’s information without obtaining approval from the owner of the right; (viii) remove any copyright, trademark or other proprietary rights notices contained in the Service.

You can use software and / or applications only for your personal non-commercial purposes and you cannot use this software and / or application for; (i) send spam or duplicate messages or unsolicited messages; (ii) sending or storing obscene, threatening, defamatory, or unlawful or unlawful material, including but not limited to material that is harmful to children or violates the privacy rights of third parties; (iii) send material containing software viruses , worms, trojans, horses or other malicious code, files, scripts, agents or computer programs; (iv) interfere with software integrity or performance and / or the Application or data therein; (v) try to gain unauthorized access to software and / or applications or related systems or networks; or (vi) claiming to be a person or entity or describing yourself with someone or entity; (vii) to distance themselves from any actions that might damage the Company’s reputation or a number of actions that make the company’s reputation not good.

  1. Ownership of intellectual property rights

The company and its licensors, must have all rights, ownership and interests, including all related intellectual property rights, and for software and / or applications and by extension, services and advice, ideas, additional requests, feedback, recommendations or other information provided by you or other parties related to the Service. Terms of Use are not sales agreements and do not give you any ownership rights in or related to services, Software and / or Applications, or intellectual property rights owned by the Company and / or its licensors. Company names, Company logos, Services, software and / or Applications and third party logos of transportation providers and product names associated with software and / or applications are trademarks of the Company or third parties, and no rights and permits are given to you to use them. For the avoidance of doubt, the terms software  and applications here include the components, processes and design as a whole.

  1. Confidentiality

You must maintain the trust of all information and data relating to the Company, services, products, business matters, marketing and promotion plans or other operations and related companies that are disclosed to you by or on behalf of the Company (either verbally or in writing and whether before, at or after the date of this Agreement) or stated directly or indirectly obtained by you from the Company, or its affiliated companies, or made in the framework of this Agreement. You must guarantee that, officials, employees and agents only use the confidential information to perform the Service, and will not be without the Company’s written consent, disclose the information to third parties or use it for other purposes. You will only disclose this information to the officer,

The obligation for confidentiality does not apply as long as you can show the information:

  • at the time of receipt of your ownership;
  • is, or becomes in the future, knowledge of the community not because of your mistakes or negligence;
  • received from third parties who have the right to disclose the matter; or
  • required to be disclosed by law.
  1. Personal Data Protection

You agree and allow the Company to use and process your personal data for the purpose and in the manner identified below.

For the purposes of this Agreement, “Personal Data” means information about you, from which you can be identified, including, but not limited to name, identification number, number of birth certificate, passport number, nationality, address, phone number, details of credit or debit card, race, gender, date of birth, email address , information about you that you have given to the Company on the registration form, application form or other similar forms and / or information about you that has been or may be collected, stored, used and processed by the Company from time to time and includes sensitive personal data such as data relating to health, religion or other similar beliefs. The Company may also collect device data (such as your IMEI number and the names of the apps you have installed on your device) for the purpose of fraud prevention measures.

Provision of your Personal Data is voluntary. However, if you do not provide your personal data to the Company, your request for the Application may be incomplete and the Company will not be able to process your personal data for the purposes described below and may cause the Company to be unable to accept you to use the Service.

Companies can use and process Personal Data for business and company activities that include, but are not limited to the following (“Objectives”):

  • To provide you with any service that complies with these Terms of Use;
  • To process your participation in promotional events, activities, focus groups, research studies, contests, promotions, polls, surveys or production and to communicate with you about your presence therein;
  • Process, manage or verify your application for registration in accordance with these Terms of Use;
  • To validate and / or process payments in accordance with these Terms of Use;
  • To develop, improve and provide what is needed in accordance with these Terms of Use to meet your needs;
  • To process refunds, discounts and or fees in accordance with these Terms of Use;
  • To facilitate or activate checks that may be required according to these Terms of Use;
  • To respond to questions, comments and feedback from you;
  • To communicate with you for one of the destinations listed here;
  • For internal administrative purposes, such as auditing, data analysis, database records;
  • For the purpose of detection, prevention and prosecution of criminal acts;
  • Companies to fulfill their obligations under the law;
  • To send alerts, newsletters, updates, mailers, promotional materials, privileges, holiday greetings from the Company, its partners, advertisers and or sponsors;
  • To inform and invite you to events or activities organized by the Company, its partners, advertisers, and or sponsors;
  • To share your personal data between a company group of companies consisting of subsidiaries, associate companies and or entities that are controlled jointly from the parent company of the group (Group) and with, third party providers of the Company and Group agents, developers, advertisers, partners , an event or sponsor company that can communicate with you in any case.

If you do not approve the company to process your personal data for one particular purpose, please notify the company of using the contact details support as provided in the Application.

If any of the Personal Data you provide to us changes, for example, if you change your e-mail address , telephone number, payment details or if you wish to cancel your account, please update your profile by sending your request through the contact details provided in Application.

The company will do the best of our ability to change according to your request within fourteen (14) working days from the receipt of the notification.

By sending your personal information to the Company, you agree to the use of information as set forth in the form of submission and Terms of Use.

  1. Third Party Interaction

During the use of the Service, you can sign correspondence by buying goods and / or services from a third party service provider, advertiser or sponsor who shows the goods and / or services through the Service, software and / or Application. Each of these activities, and the terms, conditions, guarantees or representations related to the activity, are solely between you and the relevant third party. The company and its licensors are not responsible, have no obligation or responsibility for any such correspondence, purchases, transactions or promotions between you and the third party. The Group does not support applications or sites on the internet that are connected through Services, Applications and / or software, and in any case the Company, the licensor or the Group is not responsible for the content, products, services or other material available from the site or third party providers. The company provides services for you in accordance with the applicable Terms of Use. You realize, however, that third party providers of transportation providers, certain goods and / or services may require your approval for additional or different Terms of Use before your use or access to the goods or services, and the Company is not a party to the relationship between you and the third party and is not responsible and / or not obliged to fulfill the obligations arising from the agreement between you and the third party provider.
Companies can rely on advertisements from third parties and marketing is provided through services and other mechanisms to subsidize services and / or to obtain additional income. By agreeing to the applicable Terms of Use shows that you agree to accept the advertising and marketing. If you do not want to receive advertisements as stated you must inform us in writing or in accordance with the procedures specified by the Company. The company has the right to charge you a higher fee and refuse you to use the Service if you choose not to receive the advertising service. This high fee, if applicable, will be posted on the Company’s website located at the link http://www.grab.com. You agree and allow the Company to compile and share information about you and the use of the Service anonymously as part of a customer profile or similar report or analysis. You agree that it is your responsibility to take all precautions in all actions and interactions with third party transportation providers, other third party providers, advertisers and / or sponsors. You can interact through services and / or advertising or marketing materials provided through this Service.

  1. Repair and Cleaning Costs

You must be responsible for the cost of repairs for any damage to or cleaning that is required by a vehicle belonging to a third party transportation provider as a result of the use of the Service that is not appropriate or violates these Terms of Use. The company has the right to facilitate payment to third party providers through the payment method you choose or request money from you, in the event that a request for repair or cleaning comes from a third party service provider that has been verified by the Company.

  1. Compensation

By agreeing to the Terms of Use after using the Service, shows that you agree that you must indemnify the trust of the company, licensor and the parent organization of each party such as subsidiaries, affiliates, officers, directors, members, employees, lawyers and agents and do no harm for and against any and all claims, costs, damages, losses, obligations and expenses (including attorneys’ fees and costs and in accordance with the provisions of the legislation) arising from or in connection with: (a) use of the Service, software and / or Application, dealing with third party transportation providers, third parties providers, partners, advertisers and / or sponsors, or (b) violations of one of the Terms of Use or applicable laws or regulations, whether or not mentioned here or (c ) Your violation of the rights of third parties, including third party transportation providers regulated through the Service, or (d) the use or misuse of the Services, software and / or Applications.

  1. Warranty Disclaimer

THE COMPANY DOES NOT PROVIDE STATEMENTS THAT PROVIDE WARRANTIES, OR GUARANTEE AS RELATED TO RELIABILITY, TIMELINESS, QUALITY, FITNESS, AVAILABILITY, ACCURACY OR COMPLETENESS OF SERVICES, APPLICATIONS AND / OR SOFTWARE . THE COMPANY DOES NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICES, APPLICATIONS AND / OR SOFTWARE WILL BE SAFE, RIGHT TIME, UNINTERRUPTED OR ERROR-FREE OR OPERATED THAT COMBINED WITH HARDWARE , SOFTWARE, OTHER SYSTEMS OR DATA, (B) THE SERVICES WILL MEET YOUR REQUIREMENTS OR HOPE, (C) ANY DATA STORED SHOULD BE ACCURATE OR RELIABLE, (D) THE QUALITY OF PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIALS PURCHASED OR OBTAINED BY YOU THROUGH THE APPLICATION WILL MEET REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS OF THE APPLICATION AND / OR YOUR SOFTWARE WILL BE CORRECTED, OR (F) APPLICATION OR SERVER THAT MAKES APPLICATIONS AVAILABLE FROM VIRUSES OR OTHER HARMFUL COMPONENTS, OR (G) APPLICATIONS AND / OR SOFTWARE CAN KNOW YOUR POSITION OR VEHICLES USED BY THIRD PARTY TRANSPORTATION PROVIDERS. THE SERVICE IS PROVIDED FOR YOU ONLY FOR “WHAT IS”. ALL CONDITIONS, STATEMENTS AND WARRANTIES, ARE EXPRESS, IMPLIED, REGULATED IN LAW OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO THE IMPLIED TRADE WARRANTY, FITNESS FOR PARTICULAR PURPOSES, OR NON-VIOLATION OF THIRD PARTY RIGHTS, HEREBY EXCLUDED AND REFUSED.

THE COMPANY DOES NOT PROVIDE STATEMENTS, WARRANTIES, OR GUARANTEE RELIABILITY, SECURITY, TIMELINESS, QUALITY, FITNESS OR AVAILABILITY OF THE SERVICE, INCLUDING BUT NOT LIMITED TO TRANSPORTATION SERVICES FROM AND BY THIRD PARTIES THROUGH USE OF SERVICES, APPLICATIONS AND / OR SOFTWARE . YOU ACKNOWLEDGE AND AGREE THAT ALL RISKS ARISING FROM THE USE OF THE THIRD PARTY SERVICES, AND SERVICES, INCLUDING BUT NOT LIMITED TO THIRD PARTY TRANSPORTATION SERVICES STAY RESPONSIBLE AND TRULY WITH YOU AND YOU WILL NOT TRANSFER ANY RESPONSIBILITY TO THE COMPANY.

  1. Delay on the Internet Network

SERVICES, APPLICATIONS AND / OR SOFTWARE HAVE THE POSSIBILITY OF LIMITATIONS, DELAYS, AND OTHER ISSUES IN THE USE OF INTERNET AND ELECTRONIC COMMUNICATION INCLUDING THE DEVICES USED BY YOU OR THIRD PARTY TRANSPORTATION PROVIDERS BECOME DAMAGED, NOT CONNECTED, OUTSIDE, DISCLOSURED OR UNFUNCTED. THE COMPANY IS NOT RESPONSIBLE FOR DELAYS, FAILURE OF DELIVERY, DAMAGE OR DAMAGES DUE TO SUCH PROBLEMS.

  1. Limitation of responsibility

AS POSSIBLE AS POSSIBLE BY THE APPLICABLE REGULATIONS, THE COMPANY CANNOT BE ASKED FOR LIABILITY FOR ANY CLAIM, LOSS, DAMAGE, COSTS, OR EXPENDITURE ASSUMED, PRESENTED, OR ACCEPTED BY YOU ARISING OR RELATED TO YOUR PARTICIPATION OR MEMBERSHIP IN THE LOYALTY PROGRAM GRABREWARDS, INCLUDING BUT NOT LIMITED TO:

  • EVERY FAILURE OR DISCLAIMER OF THIRD PARTY TRADERS IN RECEIVING EXCHANGE OF POINTS OR GIFTS THAT HAVE BEEN EXCHANGEED;
  • EVERY LOSS OF DATA AND NOTES RELATED TO THE GRABREWARDS LOYALITY PROGRAM;
  • EVERY ACTION, NEGLIGENCE, ADMINISTRATION OR FAILURE PROVIDED BY THE COMPANY, ITS DIRECTORS, ITS OFFICERS, ITS EMPLOYEES, ITS AGENT, OR ITS CONTRACTORS ARE CONNECTED TO THE GRABREWARDS LOYALTY PROGRAM; AND
  • ANY LOSS OF VALUE OR BENEFITS ARISING AS A RESULT FROM CHANGES MADE TO THE GRABREWARDS LOYALTY PROGRAM.

THE COMPANY WILL NOT BE REQUIRED FOR LIABILITY FOR ANY INJURY TO YOURSELF OR THE LOST REMOVAL OR PROPERTY OR DELAY OF YOUR TRAVEL FOR ANY REASON WHICH MAY INCLUDE BUT NOT LIMITED TO GOD’S ACTIONS INCLUDING BUT NOT LIMITED TO NATURAL DISASTERS, WINDOWS, OR FLOODS, WARS, INTERFERENCE CIVIL OR PROBLEM OR SIMILAR THINGS, ACTIONS OR CRIMINAL UNDERSTANDING BY THIRD PARTIES, INDUSTRIAL ACTIONS, TRAFFIC CONDITIONS THAT CANNOT BE PREDICTED, DISTRIBUTION BASED ON LEGAL PROCESSES, INTERRUPTIONS, GOOD IN NATIONAL OR LOCAL SCALE ON AIR, LAND OR AIR, AGAINST TRANSPORTATION NETWORKS OR BIG DAMAGES ON COMMUNICATION OR INFORMATION SYSTEM.

THE COMPANY DOES NOT PROVIDE STATEMENT, WARRANTY, OR PROMISE THAT THE TECHNOLOGY, APPLICATION, OR SERVICE OF CUSTOMER SERVICE  OWNED BY THE COMPANY WILL RUN AS INTENDED ON PHONE, COMPUTER, TABLET, OR OTHER DEVICES.

THE COMPANY DOES NOT PROVIDE STATEMENTS OR WARRANTIES ABOUT AVAILABILITY, RELIABILITY, TIMELINESS, ACCURACY OR QUALITY OF THE IMPLEMENTATION OF THE TRANSPORTATION PROVIDER’S SERVICES, APPLICATIONS OR THIRD PARTIES.

THE COMPANY IS NOT RESPONSIBLE FOR ANY LOSS, DAMAGE, CLAIM OR FEES INCLUDING ANY MATTER RELATING, WHETHER INDIRECT OR LOSS OR DAMAGE, TO YOUR MOBILE DEVICE OR THE APPLICATION STORED IN ITS AS A RESULT OF THE INSTALLATION OR USE OF THE APPLICATION.

THE COMPANY WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, INCLUDING BUT NOT LIMITED TO INJURIES THAT YOU MAY PRIOR TO OR LOSS OF THE GOOD PROPERTY THAT YOU HAVE OR IN YOUR AUTHORITY, OR FOR ANY LOSS OR INDIRECT DAMAGE AS A RESULT FROM THE SERVICES PROVIDED BY THIRD PARTY TRANSPORTATION PROVIDERS OR TRANSPORTATION PROCESSES WHERE YOU USE THIS SERVICE WITH YOUR CAPACITY AS A PASSENGER.

  1. Notification

Companies can provide notifications through general notifications on the Application, e-mails to your e-mail address stored in Company records, or by written communication sent with a stamped letter or letter to the address that you registered in the Company system. Such notification will be deemed to have been given after the expiration of 48 hours after the letter is submitted (if sent by post or postage letter) or 1 hour after sending (if sent by email) You can give notice to the Company (the notification must be deemed given when received by the company) with a letter sent by the courier or sender of the letter registered to the Company using the contact details as set forth in the Application.

  1. Determination

The agreement as governed by the Terms of Use, which may change from time to time, may not be carried out by you without prior written approval from the Company but the Company may make changes without your consent. Any changes that you make and convey that violate the provisions of this article are considered null.

  1. General requirements

This agreement will be governed by Indonesian law , without regard to the choice of law or provisions regarding comparative law in any jurisdiction, and any dispute, action, claim or action arising out or in connection with the Terms of Use or Service must be resolved through the Indonesian National Arbitration Board (“BANI” ), in accordance with BANI Regulations as updated or amended from time to time (“Rules”) by a single arbitrator appointed by mutual agreement of the parties (“Arbitrators”). If the parties cannot agree on the appointment of the single Arbitrator, the Arbitrator will be appointed by the chairman of BANI in accordance with the existing Regulations.

Arbitration must be held in Jakarta, in English and the Arbitrator Fee must be borne jointly by all parties, provided that the Arbitrator may require that the fee be charged according to other prescribed methods necessary by the Arbitrator so that this arbitration clause can be implemented according to applicable law.

Each party hereby agrees that in connection with Article 60 of Law No. 30 of 1999 (“Arbitration Law”), the arbitral award is final and binding on the parties and based on that, the parties do not have the right to appeal the arbitral award. The parties hereby also expressly exclude the provisions of Articles 48.1 and 73 (b) of the Arbitration Act so that the mandate to the Arbitrator as stipulated through these Terms of Use remains valid until the final decision of the arbitration has been determined by the Arbitrator.

There is no collaboration, partnership, employment relationship, or institution between you, the Company or a third party that provides as a result of the Terms of Use or use of the Service.

If there are provisions in these Terms of Use that are deemed invalid or unenforceable, these provisions will become invalid and other provisions must be enforced to be fully legal. This will, without limitation, also apply to applicable laws and jurisdictions as specified above.

The failure of the Company to apply the rights or conditions in the Terms of Use cannot be interpreted as a waiver of the right or provision unless it is acknowledged and approved by the Company in writing. Terms of Use consist of all agreements between you and the Company and replace all previous negotiations or as a topic of discussion, either written or oral (if any) between the two parties regarding the subject matter contained therein.

You agree that the Company has the right to terminate this Agreement immediately when you are declared to violate any of the terms set out in this Agreement. To avoid doubt, the termination of this Agreement will not require the Company to compensate, replace or cover losses incurred by you as long as you use services provided by third party transportation providers under this Agreement. The Company and you hereby expressly waive the provisions of Article 1266 of the Civil Code as far as necessary to terminate these Terms of Use without prior court decision.

The Company is a license holder for the Application provided by GrabTaxi Holdings Pte Ltd (Company No. 201316157E and having its address registered at 6 Shenton Way, # 38-01 OUE Downtown, Singapore 068809).

TERMS OF SERVICES FOR GRABBIKE USERS

Last modified on: 22 October 2018

Important – Please read these requirements carefully. By using the Service (as defined below), you declare yourself to have read, understood, accepted and agreed to the Terms of Use. You also agree with the statement below. If you do not agree to the Terms of Use of the Service and want to stop using the Service, then please stop using this application or Service.

The Terms of Use stated here (collectively referred to as “Terms of Use” or “Agreement”) are legal agreements between you and PT Solusi Transportasi Indonesia (“Company”). To use this Service, you must agree to these Terms of Use. By using a mobile application provided by the Company (“Application”), downloading, and installing or using related software provided by the Company which aims to make it easier for everyone who is looking for transportation services to a specific destination, then connected to a third party transportation provider, driver and vehicle operators (collectively referred to as “Services”), you hereby expressly acknowledge and agree to be bound by these Terms of Use, and changes and additions to future Terms of Use as published from time to time at the link http://www.grab.com or through the Application.

The company has the right to modify, add variations and change the Terms of Use or Company policies relating to the Service at any time that the Company deems appropriate. Modifications, variations and or changes to the Terms of Use or policies relating to the Service will be effective after posting to the latest version at the link http://www.grab.com. You agree that it will be your responsibility to review the Terms of Use on a regular basis, in addition, these Terms of Use apply to each country where you use this service which is likely to be different from the country in which your Application is registered (“Alternative Countries”) , where you continue to use the Service after any changes to the Terms of Use, whether you review these Terms of Use or not, will be considered as your agreement and acceptance for these changes. Further, you agree that for each use of the Service in the Alternative Country, you are subject to the Terms of Use that apply to the Alternative Country which can be found at the link http://www.grab.com.

THIS COMPANY IS A TECHNOLOGY COMPANY THAT DOES NOT PROVIDE TRANSPORTATION SERVICES AND NOT A TRANSPORTATION PROVIDER. THIRD PARTIES ARE FREE TRANSPORTATION PROVIDERS TO OFFER TRANSPORTATION SERVICES FOR YOU AND YOU ARE FREE TO RECEIVE OFFERS FOR SUCH TRANSPORTATION SERVICES OR NO. THE SERVICES PROVIDED BY THE COMPANY ARE CONNECTING YOU WITH SUCH TRANSPORTATION PROVIDERS, BUT THE SUCH SERVICES ARE NOT INTENDED TO PROVIDE TRANSPORTATION SERVICES OR ANY ACTION THAT MAY BE CONSIDERED AS ACTION FROM TRANSPORTATION PROVIDERS. THE COMPANY IS NOT RESPONSIBLE FOR NEGLIGENCE OR ANY ACTION FROM THIRD PARTY TRANSPORTATION PROVIDERS AND / OR TRANSPORTATION SERVICES PROVIDED TO YOU.

  1. Statement and Guarantee

By using this Service, you expressly declare and guarantee that you are legally authorized to accept and agree to the Terms of Use and that you are at least 18 (eighteen) years old. This service is not available for people under the age of 18 (eighteen) or people who are prohibited for any reason to enter into contractual relations. By using this service, you also state and further guarantee that you have the right, authority and capacity to use the Service and comply with the applicable Terms of Use. Furthermore, you agree that all information you provide is correct. The service you use is only for your personal use. You promise not to authorize others to use the identity or data that you registered, and you are not allowed to transfer your account to other people or entities. When using this Service, you agree to comply with all laws that apply both in your home country or in the country and city where you are when using this Service.

You can only access the Service according to the method of legitimate usage. It is your responsibility to check and ensure that you have downloaded the correct software for your device. The company is not responsible if you do not have a compatible device or if you have downloaded the wrong version of the software for your device. The company has the right not to allow you to use the Service when you use applications and / or software that is incompatible or invalid or for purposes other than those intended in this Application.

By using software or applications, you agree that:

  • You will only use the Service for legitimate purposes;
  • You will only use the Service for the intended purpose;
  • You will comply with Grab’s community guideline at www.grab.com/communitystandards
  • You will not use the Application to send or store material that is unlawful or for fraudulent purposes,
  • You will not use applications and / or software that cause interference and inconvenience to other parties or make fake orders;
  • You will not use the Services, Applications and / or software for purposes other than obtaining Services;
  • You will not contact third party transportation providers for purposes other than Services;
  • You will not interfere with the operation of the network;
  • You will not intentionally or unintentionally do something that causes loss to a third party transportation provider;
  • You will not try to do anything that jeopardizes the Services, Applications and / or software in any way;
  • You will not copy, or distribute software or other content without written permission from the Company;
  • You will only use software and / or applications for your own use and will not resell them to other parties;
  • You will keep your account password confidential or the data we provide to you that allows access to the Service;
    You will provide proof of identity that we request or need correctly;
  • You acknowledge and agree that only one (1) account can be registered on one device;
  • You agree to provide appropriate, current and complete information needed for the Service and are responsible for maintaining and updating information at the right time so that the information provided remains accurate, current and complete at all times during the term of this Agreement. You agree that the Company can rely on the information you provide is accurate, current and complete. You acknowledge, if the information you provide is incorrect, inaccurate and incomplete, the Company has the right but is not obliged to terminate this agreement and use the Service at any time with or without notice.
  • You will only use access or account data that is indeed your authority to use it;
  • You will not use any method to deceive the Company or enrich themselves, by any means, fraud or otherwise, through events, promotions or campaigns held by the Company to encourage customers or use of services by new or existing passengers;
  • You realize that when requesting transportation services via SMS or use of the Service, standard telecommunication fees will apply;
  • You will not damage or harm reasonable operations on the network where the Service is operated;
  • You agree that the Service is provided fairly; and
  • You agree that the use of the Service will be subject to the Company Privacy Policy which may change from time to time.

You agree that you are fully responsible for any loss and damage suffered by yourself, third party service providers, the Company or third parties as a result of a violation of the Terms of Use.

  1. Payment
  • You can choose to pay for transportation services in cash and if available, with a credit card or debit card (“Card”).
  • If you choose to pay for services with a Card, you need to register your Card according to the instructions in the Application.
  • If the registered card belongs to someone else, such as your parents, you hereby guarantee and agree that you have obtained their permission to use the Card used for payment of services.
  • You agree that we can verify and authorize your Card details when you first register your card with us and when you use the Service.
  • You agree that the Company and PT Visionet Internasional may issue a reasonable authorization hold, which is not an actual charge against your Card or OVO Balance, in order to verify your payment method via your Card or OVO Balance. The authorized hold amount will be based on the upper bound fare shown at the time of your booking and may include up to the maximum extra charges (for example, Tolls & Others or Booking Fees, where applicable) permissible on the Application. The hold may appear in your statement as “pending”. The authorization hold is issued as a preventive measure against any unauthorized or fraudulent usage of your Card or OVO Balance.
  • When you register for the Service, you will have the option to set a standard for the number of “tips”. This determination will be automatically added to the transportation costs at the end of each trip and given to third parties transportation and / or shipping services unless you choose to give a different nominal tip or remove the tip specified at the beginning.
  • After you have completed the trip using the Service, you are required to make a full payment to the third party transportation provider and / or shipping service and your payment will be deducted automatically and without refund. If you have a complaint regarding the transportation service provided, the complaint can be conveyed to a third party transportation provider and / or shipping service directly.
  • The company has the right to terminate the transaction process or make it unable or limit the use of the Card in the event of a transaction interruption that results in a refusal or chargeback  from a financial institution OR where the Company reasonably believes that the Card has been used for transactions that may be classified as fraudulent, illegal , or involve criminal acts.
  • You agree that you will cooperate with the Company for every financial crime investigation and assist the Company in fulfilling the applicable legal provisions.
  • You are responsible for solving any problems related to your own Card issuing company.
  1. OVO Balance
  • You can fill in the balance (“OVO Balance”) which can be used to pay for transportation services. Nominal OVO balance that can be saved by your account in the amount of Rp. 2,000,000 (two million Rupiah), unless you have registered (in accordance with the applicable laws and regulations) which allows you to have a maximum OVO Balance of Rp. 10,000,000 (ten million Rupiah).
  • The OVO Balance Service is operated by PT Visionet Internasional, which has obtained permission from Bank Indonesia as the issuer of electronic money, and therefore by using OVO services you agree to be subject to the terms and conditions for the operation of electronic money services by OVO ( https: //www.ovo.id/tnc ).
  • You have the right to choose to fill the OVO Balance through any method that can be provided in the Application from time to time. Selecting the payment method means that you agree to the terms of service of the payment processing partner of the Company and your financial institution (if any) for the payment method you have chosen.
  • You must ensure that you have enough OVO balance to pay for transportation services. If you do not have enough balance to pay for transportation services, you can pay additional OVO balances so that you can complete the payment of transportation services.
  • You can check your OVO Balance on the Application. The balance of OVO displayed in the Application is conclusive evidence of your OVO Balance.
  • The Company and/or PT Visionet Internasional has the right to remove your OVO Balance where the Company and/or PT Visionet Internasional reasonably believes that the purchase or addition of the OVO Balance is suspected of fraud, invalid or involves criminal acts or where the Company and/or PT Visionet Internasional reasonably believes that you are violating the Terms and Conditions of Use.
  1. GrabRewards Loyalty Program

Membership

  • By using the Application, you will automatically become a member of the loyalty program called “GrabRewards Loyalty Program” run by the Company and / or its Affiliates (” GrabRewards Loyalty Program “).
  • As a member of the GrabRewards Loyalty Program, you will have access to electronic vouchers, promotions, discounts, free gifts, promotional codes, and other benefits offered by the Company and / or traders who are third parties displayed on the gift catalog available from time to time time in the Application (” Gift “).

Points Earnings

  • The Company can, with its sole and absolute authority, give you points (“Points”) that can be used as Gift compensation after completing GrabBike transportation services ordered through the Application in Indonesia.
  • The Company may, with its sole and absolute authority, give 1 point for every Rp 10,000 that you pay actual for GrabBike services that have completed its services in Indonesia (not including discount promotional codes, discounted travel rates compensated by Prizes or other tariff adjustments implemented in connection with the GrabBike service that has been completed in Indonesia). For example, if your GrabBike travel rate is IDR 100,000 and you get a discount of IDR 50,000, the Company can, with its sole and absolute authority, give 5 points for IDR 50,000.
  • Points will be calculated for each transaction and will be rounded up to the nearest number, in the event that the decimal number is more than equal to 0.5 Points, and rounded down to the nearest number, in case the decimal number is less than equal to 0, 5 points. For example, if you pay Rp. 24,000 for a trip with GrabBike, the Company can, with its sole and absolute authority, give you 2 Points if you pay Rp. 25,000 for a trip with GrabBike, the Company can, with its sole and absolute authority, give you 3 Points.
  • For each payment that results in Points being decimal numbers less than 1 point, the Company may, with its sole and absolute authority, give you 1 Points. For example, if your GrabBike rate is Rp. 9,000 and you get a discount of Rp. 1,000, the Company can, with its sole and absolute authority, give you 1 Points of Rp. 8,000 that you actually spend.

The company can, with its sole and absolute authority, increase or decrease the amount of Points given to you for every transaction referred to by the Company as notified to you from time to time. You are not entitled to request an explanation from the Company regarding the calculation method (related to deduction of Points) or other matters relating to Points or discounts for any purpose.

Points validity period

  • Points obtained on:
    1. Between January 1 to June 30 in one calendar year, valid until December 31 in the calendar year; and
    2. Between 1 July and 31 December in one calendar year, valid until 30 June in the following calendar year.
  • You are required to use the Points that have been obtained for the exchange of prizes within a specified time period. There is no extension of the time period for redemption of Prizes for Points that are not used. The company has the right, with absolute authority, to manage the Points that have expired in the manner deemed appropriate, you agree that you will not submit any claims to the Company for any Points that have expired.
  • Points do not have cash or monetary value and cannot be exchanged for money in any form. Points cannot be purchased, resold or transferred in any other way, under any circumstances. Points cannot be considered, interpreted or used as valuable tools or exchanges, under any circumstances.

Prize exchange

  • If you fulfill all the terms and conditions and have the specified Points, you can choose and exchange the applicable Prizes through the Application. Exchange of the Prize is in the form of an electronic voucher, which is subject to additional terms and conditions specified by the Company or merchant which is a third party (whichever is applicable) that offers certain electronic vouchers, which you will exchange with the Prize.
  • You are required to use your electronic voucher within a specified time period. There is no extension of the time period for exchanging this electronic voucher. You agree that you will not submit any claims to the Company for any electronic vouchers that have expired.
  • Points that have been successfully exchanged into prizes cannot be exchanged into other prizes under any circumstances. There is no request for exchange of prizes to be served.
  • The Company may, with its sole and absolute authority, refuse your request to redeem Points, for any reason, including but not limited if the Points you have are not enough to be exchanged for a particular Prize, or if the Prize is not available or has expired, in terms of Points exchanged for prizes provided by third party merchants, or if there are errors (errors) on the points that you will use to be exchanged into prizes, etc.
  • You can check your Points balance and redemption that you have made in the Application. Your Points balance and Prize redemption history as specified in the Application are actual proof of your Points balance and your Prize redemption history.

Membership Rating

  • The GrabRewards Loyalty Program offers four (4) membership rankings, as follows:
    1. initial membership rank known as ” Member “;
    2. membership base rank known as ” Silver “;
    3. Middle rank membership known as ” Gold “;
    4. first rank membership known as ” Platinum “.
  • The number of Points needed to increase rankings or renew membership ratings is as detailed below:
Membership Rating Points that must be obtained between January 1 to June 30 or
July 1 to December 31 in a calendar year
a. Member 0
b. Silver 200
c. Gold 800
d. Platinum 2000

Points earned between 1 January and 30 June in a calendar year will determine your membership rank for the next period, from 1 July to 31 December in the calendar year.

  • Points earned between 1 July and 31 December in a calendar year will determine your membership rank for the next period, from 1 January to 30 June in the following calendar year.
  • At the end of the membership period where you already have a certain rating and you do not get enough Points to survive in that rank, you will experience a downgrade for the next Points calculation period.
  • Benefits and privileges for each membership rating will be arranged in the Application from time to time.

Termination of Membership

  • If you do not wish to become a member of the GrabRewards Loyalty Program, you can do so by choosing not to become a member of the Application.
  • You will also automatically stop being a member of the GrabRewards Loyalty Program if you delete the Application from your mobile phone.
  • When you stop being a member of the GrabRewards Loyalty Program, all Points that have not been redeemed will be deleted immediately. Points must be redeemed before stopping your membership, because when you stop being a member, those points cannot be exchanged. There are no accumulated Points or Points that will be returned when you revive your membership.
  • Fraud or misuse of Points redemption will result in the loss of accumulated Points as happened when you terminate your membership from the GrabRewards Loyalty Program.

General requirements

  • To the extent permitted by the applicable laws and regulations, the Company has the right, from time to time, to:
  1. make variations, modify or change the terms and conditions of the GrabRewards Loyalty Program (including for the addition or removal of terms and conditions);
  2. terminate or modify the terms and conditions of the GrabRewards Loyalty Program;
  3. revoke, adjust and / or recalculate Points that have been given;
  4. change the number of Points required to redeem the Prize or replace the Prize with other prizes that have similar values;
  5. change the number of Points that can be based on expenses on transportation services that are in accordance with qualifications;
  6. modify qualifications and fulfillment of requirements to earn Points;
  7. modify activities that earn Points;
  8. modify the method used to calculate the number of Points to be awarded;
  9. hold or stop giving points to you;
  10. modify the Points qualification requirements or increase and renew membership ranks; and
  11. change or cancel profits against membership with a certain rank;

without prior written notice to you and in accordance with the Company’s own policies.

  • The company can stop counting and adding points to correct any errors in calculation or adjust the calculation of points, as deemed appropriate without giving prior notice or reason.
  • You must be responsible for all taxes, levies, or duties arising in connection with the granting of Points to you, the exchange of Points and / or the use of the Prizes that you have exchanged with your Points, and all fees and expenses relating to these must be borne by you.
  1. GRABLITE

EXCEPT IF EXCLUDED IN THESE TERMS OF USE, THE TERMS BELOW WILL APPLY TO THE TERMS IN THE TERMS OF USE.

In our efforts to ensure there are no obstacles in your driving experience, when the system in the Application is not functioning properly, the Company introduces you to ‘GrabLite’ . GrabLite is the basic version of the Application that allows you to continue to place orders while the system is down . If it happens down on the Application system, the Application will automatically switch to the GrabLite version without any action from you. Being a basic version, GrabLite will have some differences in features and applications compared to Applications. The following are the differences that you should know:

  • Only GrabCar and GrabBike Services . On the GrabLite version, only Grabcar and GrabBike services will be available for ordering.
  • Fixed Rate . Trips booked through GrabLite will be charged a flat rate, regardless of the type of transportation / vehicle. The fixed rate will be displayed on the GrabLite Application after you enter your location and destination. By continuing to order your trip, you hereby acknowledge and agree that you receive the fixed rate.
    Only With Cash Payment. As a downgrade version of the Application, trips made through GrabLite can only be paid in cash. GrabLite cannot accept payments with OVO Balance, and credit cards.
  • Enter manually ( Manual Key-In ) . You are required to enter your pickup location and destination manually.
  • There are no GrabRewards Points . Every trip booked through GrabLite will not be entitled to GrabRewards Points.
  • Chat feature does not work . The chat function in GrabLite will be disabled. Therefore, the only way to communicate with the Service Provider needs to be done through calls.
  • No Emergency Button . Emergency buttons will not be available at this time.
  • Other DownGrade Functions . As a downgraded version of the Application, GrabLite will not show the estimated arrival time for your order. All promotions that are running, when GrabLite is enabled will not be able to be used, and you will not be able to tagyour trip as ‘Business Trip’ or ‘ Business Ride ‘.
  1. Rating (Rating) of Third Party Transportation Service Providers

The third party transportation service provider has the right to give a rating to you as a Service user or user who orders the Service (User). Each rating will be based on, but not limited to, the treatment or behavior of the User, before, during or after the trip is complete.

Each rating will automatically enter the Company system, and you agree that the Company can analyze all ratings received, and have the right to take all necessary actions including suspending you to use the Service without notice to you.

  1. Tax

You agree that this Agreement is subject to all tax laws, the obligation to pay fees, additional fees and / or any fees, with the applicable currency and related taxes will be informed at any time. You also agree to make your best efforts to do all that is required and required by applicable law to enable, assist and / or defend the Company to claim or verify input on tax credit, stop, discount or refund in respect of taxes paid or paid in connection with Services provided under this Agreement.

  1. Licensing and Restrictions

The Company and its licensors are applicable, hereby giving you an access to use the Application and / or software that can be revoked, not exclusive, not transferred, not transferred, and personal, solely for your personal purposes that are not commercial, subject to in the Terms of Use. All rights not granted to you are the rights of the company and its licensors.

You are not permitted to (i) license, sublicense, sell, resell, transfer, assign, distribute or make commercial use or or provide applications and / or software for third parties; (ii) modify and make similar works based on Applications and / or software; (iii) create an internet link to the Application or “frame” or “mirror” any software to another server or wireless device or internet-based devices; (iv) re-engineer or access software to (a) build a competitor’s product or service, (b) create a product using ideas, features, functions or graphics similar to Applications and / or software this, or (c) imitate the ideas, features, functions or graphics of this Application and / or software ; (v) launch an automated program or script, including but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots , viruses or worms , and any program that allows making multiple requests to the server every second, or provide a burden or impede the operation or performance of the Application and / or software ; (vi) using robots, spiders, search site applications, or other manual or automatic devices or processes to retrieve indexes, extract data, or in any way reproduce or avoid the navigation structure or presentation of the Service or its contents; (vii) post , distribute or reproduce material protected by copyright in any way, trademark, and other owner’s information without obtaining approval from the owner of the right; (viii) remove any copyright, trademark or other proprietary rights notices contained in the Service.

Anda dapat menggunakan software dan/atau Aplikasi hanya untuk tujuan non-komersil pribadi anda dan anda tidak dapat menggunakan software dan/atau Aplikasi ini untuk; (i) mengirim spam atau pesan duplikasi atau pesan yang tidak diminta; (ii) mengirim atau menyimpan pesan cabul, mengancam, memfitnah, atau melanggar hukum atau materi yang melawan hukum, termasuk namun tidak terbatas untuk untuk materi yang berbahaya untuk anak-anak atau melanggar hak privasi pihak ketiga; (iii) mengirim materi yang mengandung virus software, worm, trojan, horses atau kode, file, script, agen atau program komputer berbahaya lainnya; (iv) mengganggu integritas atau kinerja software and / or the Application or data therein; (v) try to gain unauthorized access to software and / or applications or related systems or networks; or (vi) claiming to be a person or entity or describing yourself with someone or entity; (vii) to distance themselves from any actions that might damage the Company’s reputation or a number of actions that make the company’s reputation not good.

  1. Ownership of intellectual property rights

The company and its licensors, must have all rights, ownership and interests, including all related intellectual property rights, and for software and / or applications and by extension, services and advice, ideas, additional requests, feedback, recommendations or other information provided by you or other parties related to the Service. Terms of Use are not sales agreements and do not give you any ownership rights in or related to services, Software and / or Applications, or intellectual property rights owned by the Company and / or its licensors. Company names, Company logos, Services, software and / or Applications and third party logos of transportation providers and product names associated with software and / or applications are trademarks of the Company or third parties, and no rights and permits are given to you to use them. For the avoidance of doubt, the terms software and applications here include the components, processes and design as a whole.

  1. Confidentiality

You must maintain the trust of all information and data relating to the Company, services, products, business matters, marketing and promotion plans or other operations and related companies that are disclosed to you by or on behalf of the Company (either verbally or in writing and whether before, at or after the date of this Agreement) or stated directly or indirectly obtained by you from the Company, or its affiliated companies, or made in the framework of this Agreement. You must guarantee that, officials, employees and agents only use the confidential information to perform the Service, and will not be without the Company’s written consent, disclose the information to third parties or use it for other purposes. You will only disclose this information to the officer,

The obligation for confidentiality does not apply as long as you can show the information:

  • at the time of receipt of your ownership;
  • is, or becomes in the future, knowledge of the community not because of your mistakes or negligence;
  • received from third parties who have the right to disclose the matter; or
  • required to be disclosed by law.
  1. Personal Data Protection

You agree and allow the Company to use and process your personal data for the purpose and in the manner identified below.

For the purposes of this Agreement, “Personal Data” means information about you, from which you can be identified, including, but not limited to name, identification number, number of birth certificate, passport number, nationality, address, phone number, details of credit or debit card, race, gender, date of birth, email address , information about you that you have given to the Company on the registration form, application form or other similar forms and / or information about you that has been or may be collected, stored, used and processed by the Company from time to time and includes sensitive personal data such as data relating to health, religion or other similar beliefs. The Company may also collect device data (such as your IMEI number and the names of the apps you have installed on your device) for the purpose of fraud prevention measures.

Provision of your Personal Data is voluntary. However, if you do not provide your personal data to the Company, your request for the Application may be incomplete and the Company will not be able to process your personal data for the purposes described below and may cause the Company to be unable to accept you to use the Service.

Companies can use and process Personal Data for business and company activities that include, but are not limited to the following (“Objectives”):

  • To provide you with any service that complies with these Terms of Use;
  • To process your participation in promotional events, activities, focus groups, research studies, contests, promotions, polls, surveys or production and to communicate with you about your presence therein;
  • Process, manage or verify your application for registration in accordance with these Terms of Use;
  • To validate and / or process payments in accordance with these Terms of Use;
  • To develop, improve and provide what is needed in accordance with these Terms of Use to meet your needs;
  • To process refunds, discounts and or fees in accordance with these Terms of Use;
  • To facilitate or activate checks that may be required according to these Terms of Use;
  • To respond to questions, comments and feedback from you;
  • To communicate with you for one of the destinations listed here;
  • For internal administrative purposes, such as auditing, data analysis, database records;
  • For the purpose of detection, prevention and prosecution of criminal acts;
  • Companies to fulfill their obligations under the law;
  • To send alerts, newsletters, updates, mailers, promotional materials, privileges, holiday greetings from the Company, its partners, advertisers and or sponsors;
  • To inform and invite you to events or activities organized by the Company, its partners, advertisers, and or sponsors;
  • To share your personal data between a company group of companies consisting of subsidiaries, associate companies and or entities that are controlled jointly from the parent company of the group (Group) and with, third party providers of the Company and Group agents, developers, advertisers, partners , an event or sponsor company that can communicate with you in any case.

If you do not approve the company to process your personal data for one particular purpose, please notify the company of using the contact details support as provided in the Application.

If any of the Personal Data you provide to us changes, for example, if you change your e-mail address , telephone number, payment details or if you wish to cancel your account, please update your profile by sending your request through the contact details provided in Application.

The company will do the best of our ability to change according to your request within fourteen (14) working days from the receipt of the notification.

By sending your personal information to the Company, you agree to the use of information as set forth in the form of submission and Terms of Use.

  1. Third Party Interaction

During the use of the Service, you can sign correspondence by buying goods and / or services from a third party service provider, advertiser or sponsor who shows the goods and / or services through the Service, software and / or Application. Each of these activities, and the terms, conditions, guarantees or representations related to the activity, are solely between you and the relevant third party. The company and its licensors are not responsible, have no obligation or responsibility for any such correspondence, purchases, transactions or promotions between you and the third party. The Group does not support applications or sites on the internet that are connected through Services, Applications and / or software, and in any case the Company, the licensor or the Group is not responsible for the content, products, services or other material available from the site or third party providers. The company provides services for you in accordance with the applicable Terms of Use. You realize, however, that third party providers of transportation providers, certain goods and / or services may require your approval for additional or different Terms of Use before your use or access to the goods or services, and the Company is not a party to the relationship between you and the third party and is not responsible and / or not obliged to fulfill the obligations arising from the agreement between you and the third party provider.
Companies can rely on advertisements from third parties and marketing is provided through services and other mechanisms to subsidize services and / or to obtain additional income. By agreeing to the applicable Terms of Use shows that you agree to accept the advertising and marketing. If you do not want to receive advertisements as stated you must inform us in writing or in accordance with the procedures specified by the Company. The company has the right to charge you a higher fee and refuse you to use the Service if you choose not to receive the advertising service. This high fee, if applicable, will be posted on the Company’s website located at the link http://www.grab.com. You agree and allow the Company to compile and share information about you and the use of the Service anonymously as part of a customer profile or similar report or analysis. You agree that it is your responsibility to take all precautions in all actions and interactions with third party transportation providers, other third party providers, advertisers and / or sponsors. You can interact through services and / or advertising or marketing materials provided through this Service.

  1. Repair and Cleaning Costs

You must be responsible for the cost of repairs for any damage to or cleaning that is required by a vehicle belonging to a third party transportation provider as a result of the use of the Service that is not appropriate or violates these Terms of Use. The company has the right to facilitate payment to third party providers through the payment method you choose or request money from you, in the event that a request for repair or cleaning comes from a third party service provider that has been verified by the Company.

  1. Compensation

By agreeing to the Terms of Use after using the Service, shows that you agree that you must indemnify the trust of the company, licensor and the parent organization of each party such as subsidiaries, affiliates, officers, directors, members, employees, lawyers and agents and do no harm for and against any and all claims, costs, damages, losses, obligations and expenses (including attorneys’ fees and costs and in accordance with the provisions of the legislation) arising from or in connection with: (a) use of the Service, software and / or Application, dealing with third party transportation providers, third parties providers, partners, advertisers and / or sponsors, or (b) violations of one of the Terms of Use or applicable laws or regulations, whether or not mentioned here or (c ) Your violation of the rights of third parties, including third party transportation providers regulated through the Service, or (d) the use or misuse of the Services, software and / or Applications.

  1. Warranty Disclaimer

THE COMPANY DOES NOT PROVIDE STATEMENTS THAT PROVIDE WARRANTIES, OR GUARANTEE AS RELATED TO RELIABILITY, TIMELINESS, QUALITY, FITNESS, AVAILABILITY, ACCURACY OR COMPLETENESS OF SERVICES, APPLICATIONS AND / OR SOFTWARE . THE COMPANY DOES NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICES, APPLICATIONS AND / OR SOFTWARE WILL BE SAFE, RIGHT TIME, UNINTERRUPTED OR ERROR-FREE OR OPERATED THAT COMBINED WITH HARDWARE , SOFTWARE, OTHER SYSTEMS OR DATA, (B) THE SERVICES WILL MEET YOUR REQUIREMENTS OR HOPE, (C) ANY DATA STORED SHOULD BE ACCURATE OR RELIABLE, (D) THE QUALITY OF PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIALS PURCHASED OR OBTAINED BY YOU THROUGH THE APPLICATION WILL MEET REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS OF THE APPLICATION AND / OR YOUR SOFTWARE WILL BE CORRECTED, OR (F) APPLICATION OR SERVER THAT MAKES APPLICATIONS AVAILABLE FROM VIRUSES OR OTHER HARMFUL COMPONENTS, OR (G) APPLICATIONS AND / OR SOFTWARE CAN KNOW YOUR POSITION OR VEHICLES USED BY THIRD PARTY TRANSPORTATION PROVIDERS. THE SERVICE IS PROVIDED FOR YOU ONLY FOR “WHAT IS”. ALL CONDITIONS, STATEMENTS AND WARRANTIES, ARE EXPRESS, IMPLIED, REGULATED IN LAW OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO THE IMPLIED TRADE WARRANTY, FITNESS FOR PARTICULAR PURPOSES, OR NON-VIOLATION OF THIRD PARTY RIGHTS, HEREBY EXCLUDED AND REFUSED.

THE COMPANY DOES NOT PROVIDE STATEMENTS, WARRANTIES, OR GUARANTEE RELIABILITY, SECURITY, TIMELINESS, QUALITY, FITNESS OR AVAILABILITY OF THE SERVICE, INCLUDING BUT NOT LIMITED TO TRANSPORTATION SERVICES FROM AND BY THIRD PARTIES THROUGH USE OF SERVICES, APPLICATIONS AND / OR SOFTWARE . YOU ACKNOWLEDGE AND AGREE THAT ALL RISKS ARISING FROM THE USE OF THE THIRD PARTY SERVICES, AND SERVICES, INCLUDING BUT NOT LIMITED TO THIRD PARTY TRANSPORTATION SERVICES STAY RESPONSIBLE AND TRULY WITH YOU AND YOU WILL NOT TRANSFER ANY RESPONSIBILITY TO THE COMPANY.

  1. Delay on the Internet Network

SERVICES, APPLICATIONS AND / OR SOFTWARE HAVE THE POSSIBILITY OF LIMITATIONS, DELAYS, AND OTHER ISSUES IN THE USE OF INTERNET AND ELECTRONIC COMMUNICATION INCLUDING THE DEVICES USED BY YOU OR THIRD PARTY TRANSPORTATION PROVIDERS BECOME DAMAGED, NOT CONNECTED, OUTSIDE, DISCLOSURED OR UNFUNCTED. THE COMPANY IS NOT RESPONSIBLE FOR DELAYS, FAILURE OF DELIVERY, DAMAGE OR DAMAGES DUE TO SUCH PROBLEMS.

  1. Limitation of responsibility

AS POSSIBLE AS POSSIBLE BY THE APPLICABLE REGULATIONS, THE COMPANY CANNOT BE ASKED FOR LIABILITY FOR ANY CLAIM, LOSS, DAMAGE, COSTS, OR EXPENDITURE ASSUMED, PRESENTED, OR ACCEPTED BY YOU ARISING OR RELATED TO YOUR PARTICIPATION OR MEMBERSHIP IN THE LOYALTY PROGRAM GRABREWARDS, INCLUDING BUT NOT LIMITED TO:

  • EVERY FAILURE OR DISCLAIMER OF THIRD PARTY TRADERS IN RECEIVING EXCHANGE OF POINTS OR GIFTS THAT HAVE BEEN EXCHANGEED;
  • EVERY LOSS OF DATA AND NOTES RELATED TO THE GRABREWARDS LOYALITY PROGRAM;
  • EVERY ACTION, NEGLIGENCE, ADMINISTRATION OR FAILURE PROVIDED BY THE COMPANY, ITS DIRECTORS, ITS OFFICERS, ITS EMPLOYEES, ITS AGENT, OR ITS CONTRACTORS ARE CONNECTED TO THE GRABREWARDS LOYALTY PROGRAM; AND
  • ANY LOSS OF VALUE OR BENEFITS ARISING AS A RESULT FROM CHANGES MADE TO THE GRABREWARDS LOYALTY PROGRAM.

THE COMPANY WILL NOT BE REQUIRED FOR LIABILITY FOR ANY INJURY TO YOURSELF OR THE LOST REMOVAL OR PROPERTY OR DELAY OF YOUR TRAVEL FOR ANY REASON WHICH MAY INCLUDE BUT NOT LIMITED TO GOD’S ACTIONS INCLUDING BUT NOT LIMITED TO NATURAL DISASTERS, WINDOWS, OR FLOODS, WARS, INTERFERENCE CIVIL OR PROBLEM OR SIMILAR THINGS, ACTIONS OR CRIMINAL UNDERSTANDING BY THIRD PARTIES, INDUSTRIAL ACTIONS, TRAFFIC CONDITIONS THAT CANNOT BE PREDICTED, DISTRIBUTION BASED ON LEGAL PROCESSES, INTERRUPTIONS, GOOD IN NATIONAL OR LOCAL SCALE ON AIR, LAND OR AIR, AGAINST TRANSPORTATION NETWORKS OR BIG DAMAGES ON COMMUNICATION OR INFORMATION SYSTEM.

THE COMPANY DOES NOT PROVIDE STATEMENT, WARRANTY, OR PROMISE THAT THE TECHNOLOGY, APPLICATION, OR SERVICE OF CUSTOMER SERVICE  OWNED BY THE COMPANY WILL RUN AS INTENDED ON PHONE, COMPUTER, TABLET, OR OTHER DEVICES.

THE COMPANY DOES NOT PROVIDE STATEMENTS OR WARRANTIES ABOUT AVAILABILITY, RELIABILITY, TIMELINESS, ACCURACY OR QUALITY OF THE IMPLEMENTATION OF THE TRANSPORTATION PROVIDER’S SERVICES, APPLICATIONS OR THIRD PARTIES.

THE COMPANY IS NOT RESPONSIBLE FOR ANY LOSS, DAMAGE, CLAIM OR FEES INCLUDING ANY MATTER RELATING, WHETHER INDIRECT OR LOSS OR DAMAGE, TO YOUR MOBILE DEVICE OR THE APPLICATION STORED IN ITS AS A RESULT OF THE INSTALLATION OR USE OF THE APPLICATION.

THE COMPANY WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, INCLUDING BUT NOT LIMITED TO INJURIES THAT YOU MAY PRIOR TO OR LOSS OF THE GOOD PROPERTY THAT YOU HAVE OR IN YOUR AUTHORITY, OR FOR ANY LOSS OR INDIRECT DAMAGE AS A RESULT FROM THE SERVICES PROVIDED BY THIRD PARTY TRANSPORTATION PROVIDERS OR TRANSPORTATION PROCESSES WHERE YOU USE THIS SERVICE WITH YOUR CAPACITY AS A PASSENGER.

  1. Notification

Companies can provide notifications through general notifications on the Application, e-mails to your e-mail address stored in Company records, or by written communication sent with a stamped letter or letter to the address that you registered in the Company system. Such notification will be deemed to have been given after the expiration of 48 hours after the letter is submitted (if sent by post or postage letter) or 1 hour after sending (if sent by email) You can give notice to the Company (the notification must be deemed given when received by the company) with a letter sent by the courier or sender of the letter registered to the Company using the contact details as set forth in the Application.

  1. Determination

The agreement as governed by the Terms of Use, which may change from time to time, may not be carried out by you without prior written approval from the Company but the Company may make changes without your consent. Any changes that you make and convey that violate the provisions of this article are considered null.

  1. General requirements

This agreement will be governed by Indonesian law , without regard to the choice of law or provisions regarding comparative law in any jurisdiction, and any dispute, action, claim or action arising out or in connection with the Terms of Use or Service must be resolved through the Indonesian National Arbitration Board (“BANI”), in accordance with BANI Regulation as has been amended or amended from time to time (“Rules”) by a single arbitrator appointed by mutual agreement of the parties (“Arbitrators”). If the parties cannot agree on the appointment of the sole Arbitrator, the Arbitrator will be appointed by the chairman of BANI in accordance with the existing Regulations. Arbitration must be held in Jakarta, in English and the Arbitrator Fee must be jointly borne by all parties, provided that the Arbitrator may require these fees charged according to other methods determined by the arbitrator so that this arbitration clause can be implemented according to the applicable law.

Each party hereby agrees that in connection with Article 60 of Law No. 30 of 1999 (“Arbitration Law”), the arbitral award is final and binding on the parties and based on that, the parties do not have the right to appeal the arbitral award. The parties hereby also expressly exclude the provisions of Articles 48.1 and 73 (b) of the Arbitration Act so that the mandate to the Arbitrator as stipulated through these Terms of Use remains valid until the final decision of the arbitration has been determined by the Arbitrator.

There is no collaboration, partnership, employment relationship, or institution between you, the Company or a third party that provides as a result of the Terms of Use or use of the Service.

If there are provisions in these Terms of Use that are deemed invalid or unenforceable, these provisions will become invalid and other provisions must be enforced to be fully legal. This will, without limitation, also apply to applicable laws and jurisdictions as specified above.

The failure of the Company to apply the rights or conditions in the Terms of Use cannot be interpreted as a waiver of the right or provision unless it is acknowledged and approved by the Company in writing. Terms of Use consist of all agreements between you and the Company and replace all previous negotiations or as a topic of discussion, either written or oral (if any) between the two parties regarding the subject matter contained therein.

You agree that the Company has the right to terminate this Agreement immediately when you are declared to violate any of the terms set out in this Agreement. To avoid doubt, the termination of this Agreement will not require the Company to compensate, replace or cover losses incurred by you as long as you use services provided by third party transportation providers under this Agreement. The Company and you hereby expressly waive the provisions of Article 1266 of the Civil Code as far as necessary to terminate these Terms of Use without prior court decision.

The Company is a license holder for the Application provided by GrabTaxi Holdings Pte Ltd (Company No. 201316157E and having its address registered at 6 Shenton Way, # 38-01 OUE Downtown, Singapore 068809).

TERMS OF SERVICES FOR GRABEXPRESS USERS

Last modified on: 22 October 2018

Important – Please read these requirements carefully. By using the Service (as defined below), you declare yourself to have read, understood, accepted and agreed to the Terms of Use. You also agree with the statement below. If you do not agree to the Terms of Use of the Service and want to stop using the Service, then please stop using this application or Service.

The Terms of Use stated here (collectively referred to as “Terms of Use” or “Agreement”) are legal agreements between you and PT Solusi Transportasi Indonesia (“STI”) and PT Solusi Pengiriman Indonesia (“SPI”) (STI and SPI collectively called ” Company “). To use this Service, you must agree to these Terms of Use. By using a mobile application provided by the Company (” Application “), downloading and installing or using software related that is provided by the Company which aims to make it easier for everyone who seeks transportation services to a specific destination, then is connected with a third party transportation provider, driver and vehicle operator (collectively referred to as ” Service “), you hereby expressly acknowledge and agree to bound by the Terms of Use, and changes and the addition of future Terms of Use as published from time to time at the link http://www.grab.com or through the Application.

The company has the right to modify, add variations and change the Terms of Use or Company policies relating to the Service at any time that the Company deems appropriate. Modifications, variations and or changes to the Terms of Use or policies relating to the Service will be effective after posting to the latest version at the link http://www.grab.com. You agree that it will be your responsibility to review the Terms of Use on a regular basis, in addition, these Terms of Use apply to each country where you use this service which is likely to be different from the country in which your Application is registered (“Alternative Countries”) , where you continue to use the Service after any changes to the Terms of Use, whether you review these Terms of Use or not, will be considered as your agreement and acceptance for these changes. Further, you agree that for each use of the Service in the Alternative Country, you are subject to the Terms of Use that apply to the Alternative Country which can be found at the link http://www.grab.com .

THIS COMPANY IS A COMPANYTHAT DOES NOT PROVIDE TRANSPORTATION OR DELIVERY SERVICES AND NOT A TRANSPORTATION OR DELIVERY SERVICE PROVIDER. THIRD PARTY IS A TRANSPORTATION PROVIDER AND / OR FREE SHIPPING SERVICES TO OFFER TRANSPORTATION AND / OR DELIVERY SERVICES FOR YOU AND YOU ARE FREE TO ACCEPT SUCH OFFERING OF THE TRANSPORTATION AND / OR DELIVERY SERVICES. THE SERVICE PROVIDED BY THE COMPANY IS CONNECTING YOU WITH SUCH TRANSPORTATION PROVIDERS AND / OR DELIVERY SERVICES, BUT THE SERVICE IS NOT INTENDED TO PROVIDE ANY TRANSPORTATION OR DELIVERY SERVICES OR ANY ACTION THAT MAY BE CONSIDERED AS ACTION FROM TRANSPORTATION PROVIDERS OR DELIVERY SERVICES.

  1. Statement and Guarantee

By using this Service, you expressly declare and guarantee that you are legally authorized to accept and agree to the Terms of Use and that you are at least 18 (eighteen) years old. This service is not available for people under the age of 18 (eighteen) or people who are prohibited for any reason to enter into contractual relations. By using this service, you also state and further guarantee that you have the right, authority and capacity to use the Service and comply with the applicable Terms of Use. Furthermore, you agree that all information you provide is correct. The service you use is only for your personal use. You promise not to authorize others to use the identity or data that you registered, and you are not allowed to transfer your account to other people or entities. When using this Service, you agree to comply with all laws that apply both in your home country or in the country and city where you are when using this Service.

You can only access the Service according to the method of legitimate usage. It is your responsibility to check and ensure that you have downloaded the software is right for your device. The Company is not responsible if you do not have a compatible device, or if you have downloaded the software with the wrong version for your device. The company has the right not to allow you to use the Service when you use applications and / or software that is incompatible or invalid or for purposes other than those intended in this Application.

By using software or applications, you agree that:

  • You will only use the Service for legitimate purposes;
  • You will only use the Service for the intended purpose;
  • You will comply with Grab’s community guideline at www.grab.com/communitystandards
  • You will not use the Application to send or store material that is unlawful or for fraudulent purposes,
  • You will not use applications and / or software that cause interference and inconvenience to other parties or make fake orders;
  • You will not use the Services, Applications and / or software for purposes other than obtaining Services;
  • You will not contact third parties transportation providers and / or shipping services for purposes other than Services;
  • You will not interfere with the operation of the network;
  • You will not intentionally or unintentionally do something that causes a loss to a third party transportation provider or shipping service;
  • You will not try to do anything that jeopardizes the Services, Applications and / or software in any way;
  • You will not copy, or distribute software or other content without written permission from the Company;
  • You will only use software and / or applications for your own use and will not resell them to other parties;
  • You will keep your account password confidential or the data we provide to you that allows access to the Service;
  • You will provide proof of identity that we request or need correctly;
  • You acknowledge and agree that only one (1) account can be registered on one (1) device;
  • You agree to provide appropriate, current and complete information needed for the Service and are responsible for maintaining and updating information at the right time so that the information provided remains accurate, current and complete at all times during the term of this Agreement. You agree that the Company can rely on the information you provide is accurate, current and complete. You acknowledge, if the information you provide is incorrect, inaccurate and incomplete, the Company has the right but is not obliged to terminate this agreement and use the Service at any time with or without notice.
  • You will only use access or account data that is indeed your authority to use it;
  • You will not use any method to deceive the Company or enrich themselves, through any means, fraud or otherwise, through events, promotions or campaigns held by the Company to encourage customers or use of services by passengers or new or existing customers;
  • You realize that when requesting transportation services and / or sending via SMS or using the Service, standard telecommunication fees will apply;
  • You will not damage or harm reasonable operations on the network where the Service is operated;
  • You agree that the Service is provided fairly; and
  • You agree that the use of the Service will be subject to the Company Privacy Policy which may change from time to time.

You guarantee that you are the Owner or legitimate representative of the package owner, and authorized to agree and approve all the Requirements on behalf of the Owner and as a representative acting for and on behalf of the owner of the package of goods. DELIVERY ADDRESS written in the “Notes for Drivers” column and the package of goods is accurate. The company will not be responsible for any delays or non-delivery of the package of goods on the grounds that the shipping address details are incorrect as stated earlier.

You must ensure that the DESCRIPTION of the item package has been written in the “Notes for Drivers” column. You guarantee that the description and specific details of the item package are complete, accurate and correct. Before shipping begins, you must inform third parties of transportation and / or shipping service providers regarding certain anticipations of handling the package of goods in connection with the nature of the item.

You guarantee that you comply with all applicable laws and regulations relating to the nature, condition, packaging, handling, storage, and transportation of the package of goods and the package of goods is not, in any way or condition, prohibited by the applicable legislation or dangerous, dangerous, can easily experience degradation of quality, flammable, containing explosives, corrosive, and / or containing radioactive or the package of goods is prohibited based on the provisions stipulated in the ASEAN Framework Agreement on Handling the package of goods in delivery (Protocol 9) ( http://www.asean.org/news/item/protocol-dangerous-parcels); or regulated by other relevant ministries or agencies.

You further guarantee that your package of goods does not contain imitation items, animals (whether in life or otherwise), pure gold, currencies in any denomination, tax stamps, all forms of contracts that are still being negotiated, metals and precious stones , original or imitation weapons, including firearms or parts thereof, explosives, ammunition, remains or parts of the human body, material containing pornographic content and illegal drugs or narcotics.

The company has the right to open and inspect the package of goods without prior notice to you based on our suspicion of the package of goods that may contain a package of prohibited goods as referred to in the previous provisions and hereby has the right to refuse the receipt and delivery of any package of goods which in his opinion cannot be sent safely or does not violate the law.

You guarantee that the package of goods does not contain cash, or that can be equaled with money, or a package of valuables that are more than Rp 2,000,000 (two million Rupiah).

Unless the third party transportation and / or shipping service provider agrees in writing to package the goods package, you guarantee that the package of goods has been packaged, prepared, loaded, and marked accordingly and sufficiently by yourself, and all preparations, packaging, loading, labeling , and the marking is in accordance with all operations and transactions relating to the package of goods and the characteristics of the package of goods.

You are obliged to be responsible for any additional costs or losses, damage, contamination, gross or retention of the package, before, or after shipping the package of goods (including but not limited to containers / containers) or any individuals referred to, in this provision who have the impact directly or indirectly, by you acting as a servant, representative, or independent contractor acting for and on behalf of one of the aforementioned self.

Third parties transportation and / or shipping service providers have the right to refuse shipping, such as if the goods are not properly packaged, weighing more than 5kg or dimensions greater than 32x25x15 cm 3 .

You agree that you are fully responsible for any loss and damage suffered by yourself, third party service providers, the Company or third parties as a result of a violation of the Terms of Use.

  1. Payment
  • You can choose to pay for transportation services in cash and if available, with a credit card or debit card (“Card”).
  • If you choose to pay for services with a Card, you need to register your Card according to the instructions in the Application.
  • If the registered card belongs to someone else, such as your parents, you hereby guarantee and agree that you have obtained their permission to use the Card used for payment of services.
  • You agree that we can verify and authorize your Card details when you first register your card with us and when you use the Service.
  • You agree that the Company and PT Visionet Internasional may issue a reasonable authorization hold, which is not an actual charge against your Card or OVO Balance, in order to verify your payment method via your Card or OVO Balance. The authorized hold amount will be based on the upper bound fare shown at the time of your booking and may include up to the maximum extra charges (for example, Tolls & Others or Booking Fees, where applicable) permissible on the Application. The hold may appear in your statement as “pending”. The authorization hold is issued as a preventive measure against any unauthorized or fraudulent usage of your Card or OVO Balance.
  • When you register for the Service, you will have the option to set a standard for the number of “tips”. This determination will be automatically added to the transportation costs at the end of each trip and given to third parties transportation and / or shipping services unless you choose to give a different nominal tip or remove the tip specified at the beginning.
  • After you have completed the trip using the Service, you are required to make a full payment to the third party transportation provider and / or shipping service and your payment will be deducted automatically and without refund. If you have a complaint regarding the transportation service provided, the complaint can be conveyed to a third party transportation provider and / or shipping service directly.
  • The company has the right to terminate the transaction process or make it unable or limit the use of the Card in the event of a transaction interruption that results in a refusal or chargeback  from a financial institution OR where the Company reasonably believes that the Card has been used for transactions that may be classified as fraudulent, illegal , or involve criminal acts.
  • You agree that you will cooperate with the Company for every financial crime investigation and assist the Company in fulfilling the applicable legal provisions.
  • You are responsible for solving any problems related to your own Card issuing company.
  1. OVO Balance
  • You can fill in the balance (“OVO Balance”) which can be used to pay for transportation services. Nominal OVO balance that can be saved by your account in the amount of Rp. 2,000,000 (two million Rupiah), unless you have registered (in accordance with the applicable laws and regulations) which allows you to have a maximum OVO Balance of Rp. 10,000,000 (ten million Rupiah).
  • The OVO Balance Service is operated by PT Visionet Internasional, which has obtained permission from Bank Indonesia as the issuer of electronic money, and therefore by using OVO services you agree to be subject to the terms and conditions for the operation of electronic money services by OVO ( https: //www.ovo.id/tnc ).
  • You have the right to choose to fill the OVO Balance through any method that can be provided in the Application from time to time. Selecting the payment method means that you agree to the terms of service of the payment processing partner of the Company and your financial institution (if any) for the payment method you have chosen.
  • You must ensure that you have enough OVO balance to pay for transportation services. If you do not have enough balance to pay for transportation services, you can pay additional OVO balances so that you can complete the payment of transportation services.
  • You can check your OVO Balance on the Application. The balance of OVO displayed in the Application is conclusive evidence of your OVO Balance.
  • The Company and/or PT Visionet Internasional has the right to remove your OVO Balance where the Company and/or PT Visionet Internasional reasonably believes that the purchase or addition of the OVO Balance is suspected of fraud, invalid or involves criminal acts or where the Company and/or PT Visionet Internasional reasonably believes that you are violating the Terms and Conditions of Use.
  1. GrabRewards Loyalty Program

Membership

  • By using the Application, you will automatically become a member of the loyalty program called “GrabRewards Loyalty Program” run by the Company and / or its Affiliates (” GrabRewards Loyalty Program “).
  • As a member of the GrabRewards Loyalty Program, you will have access to electronic vouchers , promotions, discounts, free gifts, promotional codes, and other benefits offered by the Company and / or traders who are third parties displayed on the gift catalog available from time to time time in the Application (” Gift “).

Points Earnings

  • The Company can, with its sole and absolute authority, give you points (” Points “) that can be used as Gift compensation after the completion of GrabExpress transportation services ordered through the Application in Indonesia.
  • The Company may, at its sole and absolute discretion, give 1 point for every Rp 10,000 that you pay actual for the GrabExpress service that has completed its services in Indonesia (not including discount promotional codes, discounted travel rates compensated by Prizes or other tariff adjustments implemented in connection with the GrabExpress service that has been completed in Indonesia). For example, if your GrabExpress travel rate is Rp 100,000 and you get a discount of Rp 50,000, the Company can, with its sole and absolute authority, give 5 points for Rp 50,000.
  • Points will be calculated for each transaction and will be rounded up to the nearest number, in the event that the decimal number is more than equal to 0.5 Points, and rounded down to the nearest number, in case the decimal number is less than equal to 0, 5 points. For example, if you pay Rp. 24,000 for a trip with GrabExpress, the Company can, with its sole and absolute authority, give you 2 Points if you pay Rp. 25,000 for a trip with GrabExpress, the Company can, with its sole and absolute authority, give you 3 Points.
  • For each payment that results in Points being decimal numbers less than 1 point, the Company may, with its sole and absolute authority, give you 1 Points. For example, if your GrabExpress rate is Rp. 9,000 and you get a discount of Rp. 1,000, the Company can, with its sole and absolute authority, give you 1 Points of Rp. 8,000 that you actually spend.

The company can, with its sole and absolute authority, increase or decrease the amount of Points given to you for every transaction referred to by the Company as notified to you from time to time. You are not entitled to request an explanation from the Company regarding the calculation method (related to deduction of Points) or other matters relating to Points or discounts for any purpose.

Points validity period

  • Points obtained on:
  1. Between January 1 to June 30 in one calendar year, valid until December 31 in the calendar year; and
  2. Between 1 July and 31 December in one calendar year, valid until 30 June in the following calendar year.
  • You are required to use the Points that have been obtained for the exchange of prizes within a specified time period. There is no extension of the time period for redemption of Prizes for Points that are not used. The company has the right, with absolute authority, to manage the Points that have expired in the manner deemed appropriate, you agree that you will not submit any claims to the Company for any Points that have expired.
  • Points do not have cash or monetary value and cannot be exchanged for money in any form. Points cannot be purchased, resold or transferred in any other way, under any circumstances. Points cannot be considered, interpreted or used as valuable tools or exchanges, under any circumstances.

Prize exchange

  • If you fulfill all the terms and conditions and have the specified Points, you can choose and exchange the applicable Prizes through the Application. Exchange of the Prize is in the form of an electronic voucher , which is subject to additional terms and conditions specified by the Company or merchant which is a third party (whichever is applicable) that offers certain electronic vouchers , which you will exchange with the Prize.
  • You are required to use your electronic voucher within a specified time period. There is no extension of the time period for exchanging this electronic voucher . You agree that you will not submit any claims to the Company for any electronic vouchersthat have expired.
  • Points that have been successfully exchanged into prizes cannot be exchanged into other prizes under any circumstances. There is no request for exchange of prizes to be served.
  • The Company may, with its sole and absolute authority, refuse your request to redeem Points, for any reason, including but not limited if the Points you have are not enough to be exchanged for a particular Prize, or if the Prize is not available or has expired, in terms of Points exchanged for prizes provided by third party merchants, or if there are errors ( errors ) on the points that you will use to be exchanged into prizes, etc.
  • You can check your Points balance and redemption that you have made in the Application. Your Points balance and Prize redemption history as specified in the Application are actual proof of your Points balance and your Prize redemption history.

Membership Rating

  • The GrabRewards Loyalty Program offers four (4) membership rankings, as follows:
  1. initial membership rank known as ” Member “;
  2. membership base rank known as ” Silver “;
  3. Middle rank membership known as ” Gold “;
  4. first rank membership known as ” Platinum “.
  • The number of Points needed to increase rankings or renew membership ratings is as detailed below:
Membership Rating Points that must be obtained between January 1 to June 30 or July 1 to December 31 in a calendar year
a. Member 0
b. Silver 200
c. Gold 800
d. Platinum 2000
  • Points earned between 1 January and 30 June in a calendar year will determine your membership rank for the next period, from 1 July to 31 December in the calendar year.
  • Points earned between 1 July and 31 December in a calendar year will determine your membership rank for the next period, from 1 January to 30 June in the following calendar year.
  • At the end of the membership period where you already have a certain rating and you do not get enough Points to survive in that rank, you will experience a downgrade for the next Points calculation period.
  • Benefits and privileges for each membership rating will be arranged in the Application from time to time.

Termination of Membership

  • If you do not wish to become a member of the GrabRewards Loyalty Program, you can do so by choosing not to become a member of the Application.
  • You will also automatically stop being a member of the GrabRewards Loyalty Program if you delete the Application from your mobile phone.
  • When you stop being a member of the GrabRewards Loyalty Program, all Points that have not been redeemed will be deleted immediately. Points must be redeemed before stopping your membership, because when you stop being a member, those points cannot be exchanged. There are no accumulated Points or Points that will be returned when you revive your membership.
  • Fraud or misuse of Points redemption will result in the loss of accumulated Points as happened when you terminate your membership from the GrabRewards Loyalty Program.

General requirements

  • To the extent permitted by the applicable laws and regulations, the Company has the right, from time to time, to:
  1. make variations, modify or change the terms and conditions of the GrabRewards Loyalty Program (including for the addition or removal of terms and conditions);
  2. terminate or modify the terms and conditions of the GrabRewards Loyalty Program;
  3. revoke, adjust and / or recalculate Points that have been given;
  4. change the number of Points required to redeem the Prize or replace the Prize with other prizes that have similar values;
  5. change the number of Points that can be based on expenses on transportation services that are in accordance with qualifications;
  6. modify qualifications and fulfillment of requirements to earn Points;
  7. modify activities that earn Points;
  8. modify the method used to calculate the number of Points to be awarded;
  9. hold or stop giving points to you;
  10. modify the Points qualification requirements or increase and renew membership ranks; and
  11. change or cancel profits against membership with a certain rank;

without prior written notice to you and in accordance with the Company’s own policies.

  • The company can stop counting and adding points to correct any errors in calculation or adjust the calculation of points, as deemed appropriate without giving prior notice or reason.
  • You must be responsible for all taxes, levies, or duties arising in connection with the granting of Points to you, the exchange of Points and / or the use of the Prizes that you have exchanged with your Points, and all fees and expenses relating to these must be borne by you.
  1. Rating (Rating) of Third Party Transportation Service Providers
  • The third party transportation and / or shipping service providers have the right to provide a rating (rating) to you as a service user or user who orders the Service (User). Each rating will be based on, but not limited to, the treatment or behavior of the User, before, during or after the trip is complete.
  • Each rating will automatically enter the Company system, and you agree that the Company can analyze all ratings received, and have the right to take all necessary actions including suspending you to use the Service without notice to you.
  1. Tax

You agree that this Agreement is subject to all tax laws, the obligation to pay fees, additional fees and / or any fees, with the applicable currency and related taxes will be informed at any time. You also agree to make your best efforts to do all that is required and required by applicable law to enable, assist and / or defend the Company to claim or verify input on tax credit, stop, discount or refund in respect of taxes paid or paid in connection with Services provided under this Agreement.

  1. Licensing and Restrictions

The Company and its licensors are applicable, hereby giving you an access to use the Application and / or software that can be revoked, not exclusive, not transferred, not transferred, and personal, solely for your personal purposes that are not commercial, subject to in the Terms of Use. All rights not granted to you are the rights of the company and its licensors.

You are not permitted to (i) license, sublicense, sell, resell, transfer, assign, distribute or make commercial use or or provide applications and / or software for third parties; (ii) modify and make similar works based on Applications and / or software; (iii) create an internet link to the Application or “frame” or “mirror” any software to another server or wireless device or internet-based devices; (iv) re-engineer or access software to (a) build a competitor’s product or service, (b) create a product using ideas, features, functions or graphics similar to Applications and / or softwarethis, or (c) imitate the ideas, features, functions or graphics of this Application and / or software ; (v) launch an automated program or script, including but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots , viruses or worms , and any program that allows making multiple requests to the server every second, or provide a burden or impede the operation or performance of the Application and / or software ; (vi) using robots, spiders, search site applications, or other manual or automatic devices or processes to retrieve indexes, extract data, or in any way reproduce or avoid the navigation structure or presentation of the Service or its contents; (vii) post , distribute or reproduce material protected by copyright in any way, trademark, and other owner’s information without obtaining approval from the owner of the right; (viii) remove any copyright, trademark or other proprietary rights notices contained in the Service.

You can use software and / or applications only for your personal non-commercial purposes and you cannot use this software and / or application for; (i) send spam or duplicate messages or unsolicited messages; (ii) sending or storing obscene, threatening, defamatory, or unlawful or unlawful material, including but not limited to material that is harmful to children or violates the privacy rights of third parties; (iii) send material containing software viruses , worms, trojans, horses or other malicious code, files, scripts, agents or computer programs; (iv) interfere with software integrity or performance and / or the Application or data therein; (v) try to gain unauthorized access to software and / or applications or related systems or networks; or (vi) claiming to be a person or entity or describing yourself with someone or entity; (vii) to distance themselves from any actions that might damage the Company’s reputation or a number of actions that make the company’s reputation not good.

  1. Ownership of intellectual property rights

The company and its licensors, must have all rights, ownership and interests, including all related intellectual property rights, and for software and / or applications and by extension, services and advice, ideas, additional requests, feedback, recommendations or other information provided by you or other parties related to the Service. Terms of Use are not sales agreements and do not give you any ownership rights in or related to services, Software and / or Applications, or intellectual property rights owned by the Company and / or its licensors. Company names, Company logos, Services, software and / or Applications and third party logos of transportation providers and product names associated withsoftware and / or applications are trademarks of the Company or third parties, and no rights and permits are given to you to use them. For the avoidance of doubt, the terms software and applications here include the components, processes and design as a whole.

  1. Confidentiality

You must maintain the trust of all information and data relating to the Company, services, products, business matters, marketing and promotion plans or other operations and related companies that are disclosed to you by or on behalf of the Company (either verbally or in writing and whether before, at or after the date of this Agreement) or stated directly or indirectly obtained by you from the Company, or its affiliated companies, or made in the framework of this Agreement. You must guarantee that, officials, employees and agents only use the confidential information to perform the Service, and will not be without the Company’s written consent, disclose the information to third parties or use it for other purposes. You will only disclose this information to the officer,

The obligation for confidentiality does not apply as long as you can show the information:

  • at the time of receipt of your ownership;
  • is, or becomes in the future, knowledge of the community not because of your mistakes or negligence;
  • received from third parties who have the right to disclose the matter; or
  • required to be disclosed by law.
  1. Personal Data Protection

You agree and allow the Company to use and process your personal data for the purpose and in the manner identified below.

For the purposes of this Agreement, “Personal Data” means information about you, from which you can be identified, including, but not limited to name, identification number, number of birth certificate, passport number, nationality, address, phone number, details of credit or debit card, race, gender, date of birth, email address , information about you that you have given to the Company on the registration form, application form or other similar forms and / or information about you that has been or may be collected, stored, used and processed by the Company from time to time and includes sensitive personal data such as data relating to health, religion or other similar beliefs. The Company may also collect device data (such as your IMEI number and the names of the apps you have installed on your device) for the purpose of fraud prevention measures.

Provision of your Personal Data is voluntary. However, if you do not provide your personal data to the Company, your request for the Application may be incomplete and the Company will not be able to process your personal data for the purposes described below and may cause the Company to be unable to accept you to use the Service.

Companies can use and process Personal Data for business and company activities that include, but are not limited to the following (“Objectives”):

  • To provide you with any service that complies with these Terms of Use;
  • To process your participation in promotional events, activities, focus groups, research studies, contests, promotions, polls, surveys or production and to communicate with you about your presence therein;
  • Process, manage or verify your application for registration in accordance with these Terms of Use;
  • To validate and / or process payments in accordance with these Terms of Use;
  • To develop, improve and provide what is needed in accordance with these Terms of Use to meet your needs;
  • To process refunds, discounts and or fees in accordance with these Terms of Use;
  • To facilitate or activate checks that may be required according to these Terms of Use;
  • To respond to questions, comments and feedback from you;
  • To communicate with you for one of the destinations listed here;
  • For internal administrative purposes, such as auditing, data analysis, database records;
  • For the purpose of detection, prevention and prosecution of criminal acts;
  • Companies to fulfill their obligations under the law;
  • To send alerts, newsletters, updates, mailers, promotional materials, privileges, holiday greetings from the Company, its partners, advertisers and or sponsors;
  • To inform and invite you to events or activities organized by the Company, its partners, advertisers, and or sponsors;
  • To share your personal data between a company group of companies consisting of subsidiaries, associate companies and or entities that are controlled jointly from the parent company of the group (Group) and with, third party providers of the Company and Group agents, developers, advertisers, partners , an event or sponsor company that can communicate with you in any case.

If you do not approve the company to process your personal data for one particular purpose, please notify the company of using the contact details support as provided in the Application.

If any of the Personal Data you provide to us changes, for example, if you change your e-mail address , telephone number, payment details or if you wish to cancel your account, please update your profile by sending your request through the contact details provided in Application.

The company will do the best of our ability to change according to your request within fourteen (14) working days from the receipt of the notification.

By sending your personal information to the Company, you agree to the use of information as set forth in the form of submission and Terms of Use.

  1. Third Party Interaction

During the use of the Service, you can sign correspondence by buying goods and / or services from a third party service provider, advertiser or sponsor who shows the goods and / or services through the Service, software and / or Application. Each of these activities, and the terms, conditions, guarantees or representations related to the activity, are solely between you and the relevant third party. The company and its licensors are not responsible, have no obligation or responsibility for any such correspondence, purchases, transactions or promotions between you and the third party. The Group does not support applications or sites on the internet that are connected through Services, Applications and / or software, and in any case the Company, the licensor or the Group is not responsible for the content, products, services or other material available from the site or third party providers. The company provides services for you in accordance with the applicable Terms of Use. You realize, however, that third party providers of transportation and / or shipping services, certain goods and / or services may require your approval for additional or different Terms of Use before your use or access to the goods or services, and the Company is not a party in the relationship between you and the third party and is not responsible and / or not obliged to fulfill the obligations arising from the agreement between you and the third party provider.

Companies can rely on advertisements from third parties and marketing is provided through services and other mechanisms to subsidize services and / or to obtain additional income. By agreeing to the applicable Terms of Use shows that you agree to accept the advertising and marketing. If you do not want to receive advertisements as stated you must inform us in writing or in accordance with the procedures specified by the Company. The company has the right to charge you a higher fee and refuse you to use the Service if you choose not to receive the advertising service. This high fee, if applicable, will be posted on the Company’s website located at the link http: // www.grab.com. You agree and allow the Company to compile and share information about you and the use of the Service anonymously as part of a customer profile or similar report or analysis. You agree that it is your responsibility to take all precautions in all actions and interactions with third party transportation providers and / or shipping services, other third party providers, advertisers and / or sponsors. You can interact through services and / or advertising or marketing materials provided through this Service.

  1. Repair and Cleaning Costs

You must be responsible for the cost of repairs for any damage to or cleaning that is required by a vehicle belonging to a third party transportation provider and / or shipping service as a result of the use of the Service that is not appropriate or violates these Terms of Use. The company has the right to facilitate payment to third party providers through the payment method you choose or request money from you, in the event that a request for repair or cleaning comes from a third party service provider that has been verified by the Company.

  1. Compensation

By agreeing to the Terms of Use after using the Service, shows that you agree that you must indemnify the trust of the company, licensor and the parent organization of each party such as subsidiaries, affiliates, officers, directors, members, employees, lawyers and agents and do no harm for and against any and all claims, costs, damages, losses, obligations and expenses (including attorneys’ fees and costs and in accordance with the provisions of the legislation) arising from or in connection with: (a) use of the Service, softwareand / or Application, dealing with third parties transportation providers and / or shipping services, third parties providers, partners, advertisers and / or sponsors, or (b) violations of one of the Terms of Use or applicable laws or regulations, whether or not called here or (c) your violation of the rights of third parties, including third parties transportation providers and / or shipping services regulated through the Service, or (d) use or misuse of Services, software and / or Applications.

  1. Warranty Disclaimer

THE COMPANY DOES NOT PROVIDE STATEMENTS THAT PROVIDE WARRANTIES, OR GUARANTEE AS RELATED TO RELIABILITY, TIMELINESS, QUALITY, FITNESS, AVAILABILITY, ACCURACY OR COMPLETENESS OF SERVICES, APPLICATIONS AND / OR SOFTWARE . THE COMPANY DOES NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICES, APPLICATIONS AND / OR SOFTWAREWILL BE SAFE, RIGHT TIME, UNINTERRUPTED OR ERROR-FREE OR OPERATED THAT COMBINED WITH HARDWARE , SOFTWARE, OTHER SYSTEMS OR DATA, (B) THE SERVICES WILL MEET YOUR REQUIREMENTS OR HOPE, (C) ANY DATA STORED SHOULD BE ACCURATE OR RELIABLE, (D) THE QUALITY OF PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIALS PURCHASED OR OBTAINED BY YOU THROUGH THE APPLICATION WILL MEET REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS OF THE APPLICATION AND / OR YOUR SOFTWARE WILL BE CORRECTED, OR (F) APPLICATION OR SERVER THAT MAKES APPLICATIONS AVAILABLE FROM VIRUSES OR OTHER HARMFUL COMPONENTS, OR (G) APPLICATIONS AND / OR SOFTWARECAN KNOW YOUR POSITION OR VEHICLES USED BY THIRD PARTY TRANSPORTATION PROVIDERS AND / OR DELIVERY SERVICES. THE SERVICE IS PROVIDED FOR YOU ONLY FOR “WHAT IS”. ALL CONDITIONS, STATEMENTS AND WARRANTIES, ARE EXPRESS, IMPLIED, REGULATED IN LAW OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO THE IMPLIED TRADE WARRANTY, FITNESS FOR PARTICULAR PURPOSES, OR NON-VIOLATION OF THIRD PARTY RIGHTS, HEREBY EXCLUDED AND REFUSED.

THE COMPANY DOES NOT PROVIDE STATEMENTS, WARRANTIES, OR GUARANTEE RELIABILITY, SECURITY, TIMELINESS, QUALITY, FITNESS OR AVAILABILITY OF THE SERVICE, INCLUDING BUT NOT LIMITED TO TRANSPORTATION SERVICES FROM AND BY THIRD PARTIES THROUGH USE OF SERVICES, APPLICATIONS AND / OR SOFTWARE . YOU ACKNOWLEDGE AND AGREE THAT ALL RISKS ARISING FROM THE USE OF THE THIRD PARTY SERVICES, AND SERVICES, INCLUDING BUT NOT LIMITED TO THIRD PARTY TRANSPORTATION SERVICES STAY RESPONSIBLE AND TRULY WITH YOU AND YOU WILL NOT TRANSFER ANY RESPONSIBILITY TO THE COMPANY.

  1. Delay on the Internet Network

SERVICES, APPLICATIONS AND / OR SOFTWARE HAVE THE POSSIBILITY OF LIMITATIONS, DELAYS, AND OTHER PROBLEMS IN THE USE OF INTERNET AND ELECTRONIC COMMUNICATION INCLUDING THE DEVICE USED BY YOU OR THIRD PARTY TRANSPORTATION PROVIDERS AND / OR DELIVERY SERVICES TO BE DAMAGED, NOT CONNECTED, OUTSIDE, DISCLOSED OR DOES NOT WORK. THE COMPANY IS NOT RESPONSIBLE FOR DELAYS, FAILURE OF DELIVERY, DAMAGE OR DAMAGES DUE TO SUCH PROBLEMS.

  1. Limitation of responsibility

THE CLAIM AGAINST THE COMPANY ASKED BY YOU SHALL BE IN EVERY EVENT TO BE LIMITED TO THE AMOUNT OF AGGREGATES FROM ALL ACTUALLY AMOUNT PAID BY AND / OR AS A RESULT FROM THE UTILIZATION OF THE SERVICES YOU ARE AT THE TIME OF THE EVENT. UNDER ANY CIRCUMSTANCES AND / OR LICENSORS ARE NOT RESPONSIBLE TO YOU OR ANY PERSON TO, WELL DIRECTLY OR INDIRECTLY, CLEAN TO PUNISH, HAVE ECONOMIC VALUE, APPLY AS AN EXAMPLE, INCIDENTIAL, AS A CONSEQUENCE OF OR DAMAGE OR LOSS (INCLUDING PERSONAL INJURY , EMOTIONAL PRESSURE AND LOSS OF DATA, GOODS, INCOME, ADVANTAGES, USE OR OTHER ECONOMIC BENEFITS). COMPANY AND / OR LICENSORS ARE NOT RESPONSIBLE FOR LOSS,SOFTWARE , ANY OF YOUR DEPENDENCE ON COMPLETENESS, ACCURACY OR THE EXISTENCE OF ADVERTISING , OR AS A RESULT OF RELATIONSHIP OR TRANSACTION BETWEEN YOU AND THIRD PARTY PROVIDERS, ADVERTISERS OR SPONSORS THAT APPEAR ON THE WEBSITE OR CALLED IN THE SERVICES, APPLICATIONS AND / OR SOFTWARE , EVEN THOUGH THE COMPANY AND / OR THE LICENSE PROVIDER HAS BEEN PRIOR TO ABOUT THE POSSIBILITY OF SUCH DAMAGES.

THE COMPANY WILL NOT ASSESS OR MONITOR THE FITNESS, LEGALITY, ABILITY, MOVEMENT OR LOCATION OF ANY THIRD PARTY PROVIDER INCLUDING THIRD PARTY TRANSPORTATION PROVIDERS AND / OR DELIVERY SERVICES, ADVERTISERS AND / OR SPONSORS AND YOU REMOVE AND FREE THE COMPANY FROM EVERY AND ALL LIABILITIES, CLAIMS OR DAMAGES ARISING FROM OR IN ANY WAY RELATED TO THIRD PARTY PROVIDERS INCLUDING THIRD PARTY TRANSPORTATION PROVIDERS AND / OR DELIVERY SERVICES, ADVERTISERS AND / OR SPONSORS.

THE COMPANY CANNOT OR WILL BE A PARTY IN DISPUTE, NEGOTIATION OF DISPUTES BETWEEN YOU AND THIRD PARTY PROVIDERS INCLUDING THIRD PARTY TRANSPORTATION PROVIDERS AND / OR DELIVERY SERVICES, ADVERTISERS AND / OR SPONSORS. THE COMPANY CANNOT AND WILL NOT MEET AS A PAYMENT MANAGEMENT BETWEEN YOU AND THIRD PARTY PROVIDERS, INCLUDING THIRD PARTY TRANSPORTATION PROVIDERS AND / OR DELIVERY SERVICES, ADVERTISERS AND / OR SPONSORS UNLESS YOU ARE A CORPORATE CUSTOMER WHO HAS A CORPORATE ACCOUNT. RESPONSIBILITIES FOR THE DECISIONS YOU MAKE ABOUT THE SERVICES AND PRODUCTS OFFERED THROUGH THE SERVICES, SOFTWARE AND / OR APPLICATIONS (WITH ALL THE IMPLICATIONS) ARE YOUR PERSONAL RESPONSIBILITY. YOU EXPRESSLY COMPLETE AND DELIVER COMPANY FROM EVERY RESPONSIBILITY, CLAIM, CAUSE OF ACTION,SOFTWARE AND / OR APPLICATION, OR IN ANY WAY RELATING TO THE THIRD PARTY INCLUDING THIRD PARTY TRANSPORTATION PROVIDERS AND / OR DELIVERY SERVICES, ADVERTISERS AND / OR SPONSORS INTRODUCE YOU WITH THE SERVICE, SOFTWARE AND / OR APPLICATION.

THE QUALITY OF THE TRANSPORTATION SERVICES AND / OR THIRD PARTY DELIVERY SERVICES WHICH WILL BE MADE THROUGH THE USE OF THE SERVICE IS FULLY THE RESPONSIBILITY OF THIRD PARTY TRANSPORTATION PROVIDERS AND / OR DELIVERY SERVICES THAT PROVIDE SUCH TRANSPORTATION SERVICES FULLY FOR YOU. YOU UNDERSTAND, BECAUSE IT, THAT BY USING THE SERVICE, YOU MAY BE EXPOSED TO A HAZARDOUS, OFFICIAL TRANSPORTATION, ENDANGERING CHILDREN, UNSAFE OR UNCERTAIN, AND EVERYTHING OF YOUR RISK USING THE SERVICE IS AT YOUR SOLE RISK.

AS POSSIBLE AS POSSIBLE BY THE APPLICABLE REGULATIONS, THE COMPANY CANNOT BE ASKED FOR LIABILITY FOR ANY CLAIM, LOSS, DAMAGE, COSTS, OR EXPENDITURE ASSUMED, PRESENTED, OR ACCEPTED BY YOU ARISING OR RELATED TO YOUR PARTICIPATION OR MEMBERSHIP IN THE LOYALTY PROGRAM GRABREWARDS, INCLUDING BUT NOT LIMITED TO:

  • EVERY FAILURE OR DISCLAIMER OF THIRD PARTY TRADERS IN RECEIVING EXCHANGE OF POINTS OR GIFTS THAT HAVE BEEN EXCHANGEED;
  • EVERY LOSS OF DATA AND NOTES RELATED TO THE GRABREWARDS LOYALITY PROGRAM;
  • EVERY ACTION, NEGLIGENCE, ADMINISTRATION OR FAILURE PROVIDED BY THE COMPANY, ITS DIRECTORS, ITS OFFICERS, ITS EMPLOYEES, ITS AGENT, OR ITS CONTRACTORS ARE CONNECTED TO THE GRABREWARDS LOYALTY PROGRAM; AND
  • ANY LOSS OF VALUE OR BENEFITS ARISING AS A RESULT FROM CHANGES MADE TO THE GRABREWARDS LOYALTY PROGRAM.

THE COMPANY WILL NOT BE REQUIRED FOR LIABILITY FOR ANY INJURY TO YOURSELF OR THE LOST REMOVAL OR PROPERTY OR DELAY OF YOUR TRAVEL FOR ANY REASON WHICH MAY INCLUDE BUT NOT LIMITED TO GOD’S ACTIONS INCLUDING BUT NOT LIMITED TO NATURAL DISASTERS, WINDOWS, OR FLOODS, WARS, INTERFERENCE CIVIL OR PROBLEM OR SIMILAR THINGS, ACTIONS OR CRIMINAL UNDERSTANDING BY THIRD PARTIES, INDUSTRIAL ACTIONS, TRAFFIC CONDITIONS THAT CANNOT BE PREDICTED, DISTRIBUTION BASED ON LEGAL PROCESSES, INTERRUPTIONS, GOOD IN NATIONAL OR LOCAL SCALE ON AIR, LAND OR AIR, AGAINST TRANSPORTATION NETWORKS OR BIG DAMAGES ON COMMUNICATION OR INFORMATION SYSTEM.

THE COMPANY DOES NOT PROVIDE STATEMENT, WARRANTY, OR PROMISE THAT THE TECHNOLOGY, APPLICATION, OR SERVICE OF CUSTOMER SERVICE OWNED BY THE COMPANY WILL RUN AS INTENDED ON PHONE, COMPUTER, TABLET, OR OTHER DEVICES.

THE COMPANY DOES NOT PROVIDE STATEMENTS OR WARRANTIES ABOUT AVAILABILITY, RELIABILITY, TIMELINESS, ACCURACY OR QUALITY OF THE IMPLEMENTATION OF THE SERVICES, APPLICATIONS, OR THIRD PARTY TRANSPORTATION PROVIDERS AND / OR DELIVERY SERVICES.

THE COMPANY IS NOT RESPONSIBLE FOR ANY LOSS, DAMAGE, CLAIM OR FEES INCLUDING ANY MATTER RELATING, WHETHER INDIRECT OR LOSS OR DAMAGE, TO YOUR MOBILE DEVICE OR THE APPLICATION STORED IN ITS AS A RESULT OF THE INSTALLATION OR USE OF THE APPLICATION.

THE COMPANY WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, INCLUDING BUT NOT LIMITED TO INJURIES THAT YOU MAY PRIOR TO OR LOSS OF THE GOOD PROPERTY THAT YOU HAVE OR IN YOUR AUTHORITY, OR FOR ANY LOSS OR INDIRECT DAMAGE AS A RESULT FROM THE SERVICES PROVIDED BY THIRD PARTY TRANSPORTATION PROVIDERS AND / OR DELIVERY SERVICES OR TRANSPORTATION PROCESSES WHERE YOU USE THIS SERVICE WITH YOUR CAPACITY AS A PASSENGER.

  1. Notification

Companies can provide notifications through general notifications on the Application, e-mails to your e-mail address stored in Company records, or by written communication sent with a stamped letter or letter to the address that you registered in the Company system. Such notification will be deemed to have been given after the expiration of 48 hours after the letter is submitted (if sent by post or postage letter) or 1 hour after sending (if sent by email) You can give notice to the Company (the notification must be deemed given when received by the company) with a letter sent by the courier or sender of the letter registered to the Company using the contact details as set forth in the Application.

  1. Determination

The agreement as governed by the Terms of Use, which may change from time to time, may not be carried out by you without prior written approval from the Company but the Company may make changes without your consent. Any changes that you make and convey that violate the provisions of this article are considered null.

  1. General requirements

This agreement will be governed by Indonesian law , without regard to the choice of law or provisions regarding comparative law in any jurisdiction, and any dispute, action, claim or action arising out or in connection with the Terms of Use or Service must be resolved through the Indonesian National Arbitration Board (“BANI”), in accordance with BANI Regulation as has been amended or amended from time to time (“Rules”) by a single arbitrator appointed by mutual agreement of the parties (“Arbitrators”). If the parties cannot agree on the appointment of the sole Arbitrator, the Arbitrator will be appointed by the chairman of BANI in accordance with the existing Regulations. Arbitration must be held in Singapore, in English and the Arbitrator Fee must be jointly borne by all parties, provided that the Arbitrator may require the fee charged according to other methods determined by the arbitrator so that this arbitration clause can be implemented according to the applicable law.

Each party hereby agrees that in connection with Article 60 of Law No. 30 of 1999 (“Arbitration Law”), the arbitral award is final and binding on the parties and based on that, the parties do not have the right to appeal the arbitral award. The parties hereby also expressly exclude the provisions of Articles 48.1 and 73 (b) of the Arbitration Act so that the mandate to the Arbitrator as stipulated through these Terms of Use remains valid until the final decision of the arbitration has been determined by the Arbitrator.

There is no collaboration, partnership, employment relationship, or institution between you, the Company or a third party that provides as a result of the Terms of Use or use of the Service.

If there are provisions in these Terms of Use that are deemed invalid or unenforceable, these provisions will become invalid and other provisions must be enforced to be fully legal. This will, without limitation, also apply to applicable laws and jurisdictions as specified above.

The failure of the Company to apply the rights or conditions in the Terms of Use cannot be interpreted as a waiver of the right or provision unless it is acknowledged and approved by the Company in writing. Terms of Use consist of all agreements between you and the Company and replace all previous negotiations or as a topic of discussion, either written or oral (if any) between the two parties regarding the subject matter contained therein.

You agree that the Company has the right to terminate this Agreement immediately when you are declared to violate any of the terms set out in this Agreement. To avoid doubt, the termination of this Agreement will not require the Company to compensate, replace or cover losses incurred by you as long as you use services provided by third party transportation providers and / or shipping services under this Agreement. The Company and you hereby expressly waive the provisions of Article 1266 of the Civil Code as far as necessary to terminate these Terms of Use without prior court decision.

The Company is a license holder for the Application provided by GrabTaxi Holdings Pte Ltd (Company No. 201316157E and having its address registered at 6 Shenton Way, # 38-01 OUE Downtown, Singapore 068809).

TERMS OF SERVICE FOR USERS OF GRABFOOD

Last modified on: 22 October 2018

Important  – Please read these requirements carefully. By using the Service (as defined below), you declare yourself to have read, understood, accepted and agreed to the Terms of Use. You also agree with the statement below. If you do not agree to the Terms of Use of the Service and want to stop using the Service, then please stop using this application or Service.

The Terms of Use stated here (collectively referred to as “Terms of Use” or “Agreement”) are legal agreements between you and PT Solusi Transportasi Indonesia (Company“). To use this Service, you must agree to these Terms of Use. By using a mobile application provided by the Company (” Application “), downloading and installing or using software related that is provided by the Company which aims to make it easier for everyone who seeks transportation services to a specific destination, then is connected with a third party transportation provider, driver and vehicle operator (collectively referred to as ” Service “), you hereby expressly acknowledge and agree to bound by the Terms of Use, and changes and the addition of future Terms of Use as published from time to time at the link http://www.grab.com or through the Application.

The company has the right to modify, add variations and change the Terms of Use or Company policies relating to the Service at any time that the Company deems appropriate. Modifications, variations and or changes to the Terms of Use or policies relating to the Service will be effective after posting to the latest version at the link http://www.grab.com. You agree that it will be your responsibility to review the Terms of Use on a regular basis, in addition, these Terms of Use apply to each country where you use this service which is likely to be different from the country in which your Application is registered (“Alternative Countries”) , where you continue to use the Service after any changes to the Terms of Use, whether you review these Terms of Use or not, will be considered as your agreement and acceptance for these changes. Further, you agree that for each use of the Service in the Alternative Country, you are subject to the Terms of Use that apply to the Alternative Country which can be found at the link http://www.grab.com .

THIS COMPANY IS A COMPANY THAT DOES NOT PROVIDE TRANSPORTATION OR DELIVERY SERVICES AND NOT A TRANSPORTATION OR DELIVERY SERVICE PROVIDER. THIRD PARTY IS A TRANSPORTATION PROVIDER AND / OR FREE SHIPPING SERVICES TO OFFER TRANSPORTATION AND / OR DELIVERY SERVICES FOR YOU AND YOU ARE FREE TO ACCEPT SUCH OFFERING OF THE TRANSPORTATION AND / OR DELIVERY SERVICES. THE SERVICE PROVIDED BY THE COMPANY IS CONNECTING YOU WITH SUCH TRANSPORTATION PROVIDERS AND / OR DELIVERY SERVICES, BUT THE SERVICE IS NOT INTENDED TO PROVIDE ANY TRANSPORTATION OR DELIVERY SERVICES OR ANY ACTION THAT MAY BE CONSIDERED AS ACTION FROM TRANSPORTATION PROVIDERS OR DELIVERY SERVICES.

  1. Statement and Guarantee

By using this Service, you expressly declare and guarantee that you are legally authorized to accept and agree to the Terms of Use and that you are at least 18 (eighteen) years old. This service is not available for people under the age of 18 (eighteen) or people who are prohibited for any reason to enter into contractual relations. By using this service, you also state and further guarantee that you have the right, authority and capacity to use the Service and comply with the applicable Terms of Use. Furthermore, you agree that all information you provide is correct. The service you use is only for your personal use. You promise not to authorize others to use the identity or data that you registered, and you are not allowed to transfer your account to other people or entities. When using this Service, you agree to comply with all laws that apply both in your home country or in the country and city where you are when using this Service.

You can only access the Service according to the method of legitimate usage. It is your responsibility to check and ensure that you have downloaded the software is right for your device. The Company is not responsible if you do not have a compatible device, or if you have downloaded the software with the wrong version for your device. The company has the right not to allow you to use the Service when you use applications and / or software that is incompatible or invalid or for purposes other than those intended in this Application.

By using software or applications, you agree that:

  • You will only use the Service for legitimate purposes;
  • You will only use the Service for the intended purpose;
  • You will comply with Grab’s community guideline at www.grab.com/communitystandards
  • You will not use the Application to send or store material that is unlawful or for fraudulent purposes,
  • You will not use applications and / or software that cause interference and inconvenience to other parties or make fake orders;
  • You will not use the Services, Applications and / or software for purposes other than obtaining Services;
  • You will not contact third parties transportation providers and / or shipping services for purposes other than Services;
  • You will not interfere with the operation of the network;
  • You will not intentionally or unintentionally do something that causes a loss to a third party transportation provider or shipping service;
  • You will not try to do anything that jeopardizes the Services, Applications and / or software in any way;
  • You will not copy, or distribute software or other content without written permission from the Company;
  • You will only use software and / or applications for your own use and will not resell them to other parties;
  • You will keep your account password confidential or the data we provide to you that allows access to the Service;
  • You will provide proof of identity that we request or need correctly;
  • You acknowledge and agree that only one (1) account can be registered on one (1) device;
  • You agree to provide appropriate, current and complete information needed for the Service and are responsible for maintaining and updating information at the right time so that the information provided remains accurate, current and complete at all times during the term of this Agreement. You agree that the Company can rely on the information you provide is accurate, current and complete. You acknowledge, if the information you provide is incorrect, inaccurate and incomplete, the Company has the right but is not obliged to terminate this agreement and use the Service at any time with or without notice.
  • You will only use access or account data that is indeed your authority to use it;
  • You will not use any method to deceive the Company or enrich themselves, through any means, fraud or otherwise, through events, promotions or campaigns held by the Company to encourage customers or use of services by passengers or new or existing customers;
  • You realize that when requesting transportation services and / or sending via SMS or using the Service, standard telecommunication fees will apply;
  • You will not damage or harm reasonable operations on the network where the Service is operated;
  • You agree that the Service is provided fairly; and
  • You agree that the use of the Service will be subject to the Company Privacy Policy which may change from time to time.

You guarantee that you are the Owner or legitimate representative of the package owner, and authorized to agree and approve all the Requirements on behalf of the Owner and as a representative acting for and on behalf of the owner of the package of goods. DELIVERY ADDRESS written in the “Notes for Drivers” column and the package of goods is accurate. The company will not be responsible for any delays or non-delivery of the package of goods on the grounds that the shipping address details are incorrect as stated earlier.

You must ensure that the DESCRIPTION of the item package has been written in the “Notes for Drivers” column. You guarantee that the description and specific details of the item package are complete, accurate and correct. Before shipping begins, you must inform third parties of transportation and / or shipping service providers regarding certain anticipations of handling the package of goods in connection with the nature of the item.

You guarantee that you comply with all applicable laws and regulations relating to the nature, condition, packaging, handling, storage, and transportation of the package of goods and the package of goods is not, in any way or condition, prohibited by the applicable legislation or dangerous, dangerous, can easily experience degradation of quality, flammable, containing explosives, corrosive, and / or containing radioactive or the package of goods is prohibited based on the provisions stipulated in the ASEAN Framework Agreement on Handling the package of goods in delivery (Protocol 9) ( http://www.asean.org/news/item/protocol-dangerous-parcels); or regulated by other relevant ministries or agencies.

You further guarantee that your package of goods does not contain imitation items, animals (whether in life or otherwise), pure gold, currencies in any denomination, tax stamps, all forms of contracts that are still being negotiated, metals and precious stones , original or imitation weapons, including firearms or parts thereof, explosives, ammunition, remains or parts of the human body, material containing pornographic content and illegal drugs or narcotics.

The company has the right to open and inspect the package of goods without prior notice to you based on our suspicion of the package of goods that may contain a package of prohibited goods as referred to in the previous provisions and hereby has the right to refuse the receipt and delivery of any package of goods which in his opinion cannot be sent safely or does not violate the law.

You guarantee that the package of goods does not contain cash, or that can be equaled with money, or a package of valuables that are more than Rp 2,000,000 (two million Rupiah).

Unless the third party transportation and / or shipping service provider agrees in writing to package the goods package, you guarantee that the package of goods has been packaged, prepared, loaded, and marked accordingly and sufficiently by yourself, and all preparations, packaging, loading, labeling , and the marking is in accordance with all operations and transactions relating to the package of goods and the characteristics of the package of goods.

You are obliged to be responsible for any additional costs or losses, damage, contamination, gross or retention of the package, before, or after shipping the package of goods (including but not limited to containers / containers) or any individuals referred to, in this provision who have the impact directly or indirectly, by you acting as a servant, representative, or independent contractor acting for and on behalf of one of the aforementioned self.

Third parties transportation and / or shipping service providers have the right to refuse shipping, such as if the goods are not properly packaged, weighing more than 5kg or dimensions greater than 32x25x15 cm 3 .

You agree that you are fully responsible for any loss and damage suffered by yourself, third party service providers, the Company or third parties as a result of a violation of the Terms of Use.

  1. Payment
  • You can choose to pay for transportation services in cash and if available, with a credit card or debit card (“Card”).
  • If you choose to pay for services with a Card, you need to register your Card according to the instructions in the Application.
  • If the registered card belongs to someone else, such as your parents, you hereby guarantee and agree that you have obtained their permission to use the Card used for payment of services.
  • You agree that we can verify and authorize your Card details when you first register your card with us and when you use the Service.
  • You agree that the Company and PT Visionet Internasional may issue a reasonable authorization hold, which is not an actual charge against your Card or OVO Balance, in order to verify your payment method via your Card or OVO Balance. The authorized hold amount will be based on the upper bound fare shown at the time of your booking and may include up to the maximum extra charges (for example, Tolls & Others or Booking Fees, where applicable) permissible on the Application. The hold may appear in your statement as “pending”. The authorization hold is issued as a preventive measure against any unauthorized or fraudulent usage of your Card or OVO Balance.
  • When you register for the Service, you will have the option to set a standard for the number of “tips”. This determination will be automatically added to the transportation costs at the end of each trip and given to third parties transportation and / or shipping services unless you choose to give a different nominal tip or remove the tip specified at the beginning.
  • After you have completed the trip using the Service, you are required to make a full payment to the third party transportation provider and / or shipping service and your payment will be deducted automatically and without refund. If you have a complaint regarding the transportation service provided, the complaint can be conveyed to a third party transportation provider and / or shipping service directly.
  • The company has the right to terminate the transaction process or make it unable or limit the use of the Card in the event of a transaction interruption that results in a refusal or chargeback  from a financial institution OR where the Company reasonably believes that the Card has been used for transactions that may be classified as fraudulent, illegal , or involve criminal acts.
  • You agree that you will cooperate with the Company for every financial crime investigation and assist the Company in fulfilling the applicable legal provisions.
  • You are responsible for solving any problems related to your own Card issuing company.
  1. OVO Balance
  • You can fill in the balance (“OVO Balance”) which can be used to pay for transportation services. Nominal OVO balance that can be saved by your account in the amount of Rp. 2,000,000 (two million Rupiah), unless you have registered (in accordance with the applicable laws and regulations) which allows you to have a maximum OVO Balance of Rp. 10,000,000 (ten million Rupiah).
  • The OVO Balance Service is operated by PT Visionet Internasional, which has obtained permission from Bank Indonesia as the issuer of electronic money, and therefore by using OVO services you agree to be subject to the terms and conditions for the operation of electronic money services by OVO ( https: //www.ovo.id/tnc ).
  • You have the right to choose to fill the OVO Balance through any method that can be provided in the Application from time to time. Selecting the payment method means that you agree to the terms of service of the payment processing partner of the Company and your financial institution (if any) for the payment method you have chosen.
  • You must ensure that you have enough OVO balance to pay for transportation services. If you do not have enough balance to pay for transportation services, you can pay additional OVO balances so that you can complete the payment of transportation services.
  • You can check your OVO Balance on the Application. The balance of OVO displayed in the Application is conclusive evidence of your OVO Balance.
  • The Company and/or PT Visionet Internasional has the right to remove your OVO Balance where the Company and/or PT Visionet Internasional reasonably believes that the purchase or addition of the OVO Balance is suspected of fraud, invalid or involves criminal acts or where the Company and/or PT Visionet Internasional reasonably believes that you are violating the Terms and Conditions of Use.
  1. GrabRewards Loyalty Program

Membership

  • By using the Application, you will automatically become a member of the loyalty program called “GrabRewards Loyalty Program” run by the Company and / or its Affiliates (” GrabRewards Loyalty Program “).
  • As a member of the GrabRewards Loyalty Program, you will have access to electronic vouchers , promotions, discounts, free gifts, promotional codes, and other benefits offered by the Company and / or traders who are third parties displayed on the gift catalog available from time to time time in the Application (” Gift “).

Points Earnings

  • The Company can, with its sole and absolute authority, give you points (” Points “) that can be used as Gift compensation after the completion of GrabFood transportation services ordered through the Application in Indonesia.
  • The Company may, in its sole and absolute discretion, give 1 point for every Rp 10,000 that you actually pay for GrabFood services that have completed its services in Indonesia (not including discount promotional codes, discounted travel rates compensated by Prizes or other tariff adjustments implemented in connection with GrabFood services that have been completed in Indonesia). For example, if your GrabFood travel rate is Rp 100,000 and you get a discount of Rp 50,000, the Company can, with its sole and absolute authority, give 5 points for Rp 50,000.
  • Points will be calculated for each transaction and will be rounded up to the nearest number, in the event that the decimal number is more than equal to 0.5 Points, and rounded down to the nearest number, in case the decimal number is less than equal to 0, 5 points. For example, if you pay Rp. 24,000 for a trip with GrabFood, the Company can, with its sole and absolute authority, give you 2 Points if you pay Rp. 25,000 for a trip with GrabFood, the Company can, with its sole and absolute authority, give you 3 Points.
  • For each payment that results in Points being decimal numbers less than 1 point, the Company may, with its sole and absolute authority, give you 1 Points. For example, if your GrabFood rate is Rp. 9,000 and you get a discount of Rp. 1,000, the Company can, with its sole and absolute authority, give you 1 Points of Rp. 8,000 that you actually spend.

The company can, with its sole and absolute authority, increase or decrease the amount of Points given to you for every transaction referred to by the Company as notified to you from time to time. You are not entitled to request an explanation from the Company regarding the calculation method (related to deduction of Points) or other matters relating to Points or discounts for any purpose.

Points validity period

  • Points obtained on:
  1. Between January 1 to June 30 in one calendar year, valid until December 31 in the calendar year; and
  2. Between 1 July and 31 December in one calendar year, valid until 30 June in the following calendar year.
  • You are required to use the Points that have been obtained for the exchange of prizes within a specified time period. There is no extension of the time period for redemption of Prizes for Points that are not used. The company has the right, with absolute authority, to manage the Points that have expired in the manner deemed appropriate, you agree that you will not submit any claims to the Company for any Points that have expired.
  • Points do not have cash or monetary value and cannot be exchanged for money in any form. Points cannot be purchased, resold or transferred in any other way, under any circumstances. Points cannot be considered, interpreted or used as valuable tools or exchanges, under any circumstances.

Prize exchange

  • If you fulfill all the terms and conditions and have the specified Points, you can choose and exchange the applicable Prizes through the Application. Exchange of the Prize is in the form of an electronic voucher , which is subject to additional terms and conditions specified by the Company or merchant which is a third party (whichever is applicable) that offers certain electronic vouchers , which you will exchange with the Prize.
  • You are required to use your electronic voucher within a specified time period. There is no extension of the time period for exchanging this electronic voucher . You agree that you will not submit any claims to the Company for any electronic vouchersthat have expired.
  • Points that have been successfully exchanged into prizes cannot be exchanged into other prizes under any circumstances. There is no request for exchange of prizes to be served.
  • The Company may, with its sole and absolute authority, refuse your request to redeem Points, for any reason, including but not limited if the Points you have are not enough to be exchanged for a particular Prize, or if the Prize is not available or has expired, in terms of Points exchanged for prizes provided by third party merchants, or if there are errors ( errors ) on the points that you will use to be exchanged into prizes, etc.
  • You can check your Points balance and redemption that you have made in the Application. Your Points balance and Prize redemption history as specified in the Application are actual proof of your Points balance and your Prize redemption history.

Membership Rating

  • The GrabRewards Loyalty Program offers four (4) membership rankings, as follows:
  1. initial membership rank known as ” Member “;
  2. membership base rank known as ” Silver “;
  3. Middle rank membership known as ” Gold “;
  4. first rank membership known as ” Platinum “.
  • The number of Points needed to increase rankings or renew membership ratings is as detailed below:
Membership Rating Points that must be obtained between January 1 to June 30 or July 1 to December 31 in a calendar year
a. Member 0
b. Silver 200
c. Gold 800
d. Platinum 2000
  • Points earned between 1 January and 30 June in a calendar year will determine your membership rank for the next period, from 1 July to 31 December in the calendar year.
  • Points earned between 1 July and 31 December in a calendar year will determine your membership rank for the next period, from 1 January to 30 June in the following calendar year.
  • At the end of the membership period where you already have a certain rating and you do not get enough Points to survive in that rank, you will experience a downgrade for the next Points calculation period.
  • Benefits and privileges for each membership rating will be arranged in the Application from time to time.

Termination of Membership

  • If you do not wish to become a member of the GrabRewards Loyalty Program, you can do so by choosing not to become a member of the Application.
  • You will also automatically stop being a member of the GrabRewards Loyalty Program if you delete the Application from your mobile phone.
  • When you stop being a member of the GrabRewards Loyalty Program, all Points that have not been redeemed will be deleted immediately. Points must be redeemed before stopping your membership, because when you stop being a member, those points cannot be exchanged. There are no accumulated Points or Points that will be returned when you revive your membership.
  • Fraud or misuse of Points redemption will result in the loss of accumulated Points as happened when you terminate your membership from the GrabRewards Loyalty Program.

General requirements

  • To the extent permitted by the applicable laws and regulations, the Company has the right, from time to time, to:
  1. make variations, modify or change the terms and conditions of the GrabRewards Loyalty Program (including for the addition or removal of terms and conditions);
  2. terminate or modify the terms and conditions of the GrabRewards Loyalty Program;
  3. revoke, adjust and / or recalculate Points that have been given;
  4. change the number of Points required to redeem the Prize or replace the Prize with other prizes that have similar values;
  5. change the number of Points that can be based on expenses on transportation services that are in accordance with qualifications;
  6. modify qualifications and fulfillment of requirements to earn Points;
  7. modify activities that earn Points;
  8. modify the method used to calculate the number of Points to be awarded;
  9. hold or stop giving points to you;
  10. modify the Points qualification requirements or increase and renew membership ranks; and
  11. change or cancel profits against membership with a certain rank;

without prior written notice to you and in accordance with the Company’s own policies.

  • The company can stop counting and adding points to correct any errors in calculation or adjust the calculation of points, as deemed appropriate without giving prior notice or reason.
  • You must be responsible for all taxes, levies, or duties arising in connection with the granting of Points to you, the exchange of Points and / or the use of the Prizes that you have exchanged with your Points, and all fees and expenses relating to these must be borne by you.
  1. Rating (Rating) of Third Party Transportation Service Providers
  • The third party transportation and / or shipping service providers have the right to provide a rating (rating) to you as a service user or user who orders the Service (User). Each rating will be based on, but not limited to, the treatment or behavior of the User, before, during or after the trip is complete.
  • Each rating will automatically enter the Company system, and you agree that the Company can analyze all ratings received, and have the right to take all necessary actions including suspending you to use the Service without notice to you.
  1. Tax

You agree that this Agreement is subject to all tax laws, the obligation to pay fees, additional fees and / or any fees, with the applicable currency and related taxes will be informed at any time. You also agree to make your best efforts to do all that is required and required by applicable law to enable, assist and / or defend the Company to claim or verify input on tax credit, stop, discount or refund in respect of taxes paid or paid in connection with Services provided under this Agreement.

  1. Licensing and Restrictions

The Company and its licensors are applicable, hereby giving you an access to use the Application and / or software that can be revoked, not exclusive, not transferred, not transferred, and personal, solely for your personal purposes that are not commercial, subject to in the Terms of Use. All rights not granted to you are the rights of the company and its licensors.

You are not permitted to (i) license, sublicense, sell, resell, transfer, assign, distribute or make commercial use or or provide applications and / or software for third parties; (ii) modify and make similar works based on Applications and / or software; (iii) create an internet link to the Application or “frame” or “mirror” any software to another server or wireless device or internet-based devices; (iv) re-engineer or access software to (a) build a competitor’s product or service, (b) create a product using ideas, features, functions or graphics similar to Applications and / or softwarethis, or (c) imitate the ideas, features, functions or graphics of this Application and / or software ; (v) launch an automated program or script, including but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots , viruses or worms , and any program that allows making multiple requests to the server every second, or provide a burden or impede the operation or performance of the Application and / or software ; (vi) using robots, spiders, search site applications, or other manual or automatic devices or processes to retrieve indexes, extract data, or in any way reproduce or avoid the navigation structure or presentation of the Service or its contents; (vii) post , distribute or reproduce material protected by copyright in any way, trademark, and other owner’s information without obtaining approval from the owner of the right; (viii) remove any copyright, trademark or other proprietary rights notices contained in the Service.

You can use software and / or applications only for your personal non-commercial purposes and you cannot use this software and / or application for; (i) send spam or duplicate messages or unsolicited messages; (ii) sending or storing obscene, threatening, defamatory, or unlawful or unlawful material, including but not limited to material that is harmful to children or violates the privacy rights of third parties; (iii) send material containing software viruses , worms, trojans, horses or other malicious code, files, scripts, agents or computer programs; (iv) interfere with software integrity or performance and / or the Application or data therein; (v) try to gain unauthorized access to software and / or applications or related systems or networks; or (vi) claiming to be a person or entity or describing yourself with someone or entity; (vii) to distance themselves from any actions that might damage the Company’s reputation or a number of actions that make the company’s reputation not good.

  1. Ownership of intellectual property rights

The company and its licensors, must have all rights, ownership and interests, including all related intellectual property rights, and for software and / or applications and by extension, services and advice, ideas, additional requests, feedback, recommendations or other information provided by you or other parties related to the Service. Terms of Use are not sales agreements and do not give you any ownership rights in or related to services, Software and / or Applications, or intellectual property rights owned by the Company and / or its licensors. Company names, Company logos, Services, software and / or Applications and third party logos of transportation providers and product names associated withsoftware and / or applications are trademarks of the Company or third parties, and no rights and permits are given to you to use them. For the avoidance of doubt, the terms software and applications here include the components, processes and design as a whole.

  1. Confidentiality

You must maintain the trust of all information and data relating to the Company, services, products, business matters, marketing and promotion plans or other operations and related companies that are disclosed to you by or on behalf of the Company (either verbally or in writing and whether before, at or after the date of this Agreement) or stated directly or indirectly obtained by you from the Company, or its affiliated companies, or made in the framework of this Agreement. You must guarantee that, officials, employees and agents only use the confidential information to perform the Service, and will not be without the Company’s written consent, disclose the information to third parties or use it for other purposes. You will only disclose this information to the officer,

The obligation for confidentiality does not apply as long as you can show the information:

  • at the time of receipt of your ownership;
  • is, or becomes in the future, knowledge of the community not because of your mistakes or negligence;
  • received from third parties who have the right to disclose the matter; or
  • required to be disclosed by law.
  1. Personal Data Protection

You agree and allow the Company to use and process your personal data for the purpose and in the manner identified below.

For the purposes of this Agreement, “Personal Data” means information about you, from which you can be identified, including, but not limited to name, identification number, number of birth certificate, passport number, nationality, address, phone number, details of credit or debit card, race, gender, date of birth, email address , information about you that you have given to the Company on the registration form, application form or other similar forms and / or information about you that has been or may be collected, stored, used and processed by the Company from time to time and includes sensitive personal data such as data relating to health, religion or other similar beliefs. The Company may also collect device data (such as your IMEI number and the names of the apps you have installed on your device) for the purpose of fraud prevention measures.

Provision of your Personal Data is voluntary. However, if you do not provide your personal data to the Company, your request for the Application may be incomplete and the Company will not be able to process your personal data for the purposes described below and may cause the Company to be unable to accept you to use the Service.

Companies can use and process Personal Data for business and company activities that include, but are not limited to the following (“Objectives”):

  • To provide you with any service that complies with these Terms of Use;
  • To process your participation in promotional events, activities, focus groups, research studies, contests, promotions, polls, surveys or production and to communicate with you about your presence therein;
  • Process, manage or verify your application for registration in accordance with these Terms of Use;
  • To validate and / or process payments in accordance with these Terms of Use;
  • To develop, improve and provide what is needed in accordance with these Terms of Use to meet your needs;
  • To process refunds, discounts and or fees in accordance with these Terms of Use;
  • To facilitate or activate checks that may be required according to these Terms of Use;
  • To respond to questions, comments and feedback from you;
  • To communicate with you for one of the destinations listed here;
  • For internal administrative purposes, such as auditing, data analysis, database records;
  • For the purpose of detection, prevention and prosecution of criminal acts;
  • Companies to fulfill their obligations under the law;
  • To send alerts, newsletters, updates, mailers, promotional materials, privileges, holiday greetings from the Company, its partners, advertisers and or sponsors;
  • To inform and invite you to events or activities organized by the Company, its partners, advertisers, and or sponsors;
  • To share your personal data between a company group of companies consisting of subsidiaries, associate companies and or entities that are controlled jointly from the parent company of the group (Group) and with, third party providers of the Company and Group agents, developers, advertisers, partners , an event or sponsor company that can communicate with you in any case.

If you do not approve the company to process your personal data for one particular purpose, please notify the company of using the contact details support as provided in the Application.

If any of the Personal Data you provide to us changes, for example, if you change your e-mail address , telephone number, payment details or if you wish to cancel your account, please update your profile by sending your request through the contact details provided in Application.

The company will do the best of our ability to change according to your request within fourteen (14) working days from the receipt of the notification.

By sending your personal information to the Company, you agree to the use of information as set forth in the form of submission and Terms of Use.

  1. Third Party Interaction

During the use of the Service, you can sign correspondence by buying goods and / or services from a third party service provider, advertiser or sponsor who shows the goods and / or services through the Service, software and / or Application. Each of these activities, and the terms, conditions, guarantees or representations related to the activity, are solely between you and the relevant third party. The company and its licensors are not responsible, have no obligation or responsibility for any such correspondence, purchases, transactions or promotions between you and the third party. The Group does not support applications or sites on the internet that are connected through Services, Applications and / or software, and in any case the Company, the licensor or the Group is not responsible for the content, products, services or other material available from the site or third party providers. The company provides services for you in accordance with the applicable Terms of Use. You realize, however, that third party providers of transportation and / or shipping services, certain goods and / or services may require your approval for additional or different Terms of Use before your use or access to the goods or services, and the Company is not a party in the relationship between you and the third party and is not responsible and / or not obliged to fulfill the obligations arising from the agreement between you and the third party provider.

Companies can rely on advertisements from third parties and marketing is provided through services and other mechanisms to subsidize services and / or to obtain additional income. By agreeing to the applicable Terms of Use shows that you agree to accept the advertising and marketing. If you do not want to receive advertisements as stated you must inform us in writing or in accordance with the procedures specified by the Company. The company has the right to charge you a higher fee and refuse you to use the Service if you choose not to receive the advertising service. This high fee, if applicable, will be posted on the Company’s website located at the link http: // www.grab.com. You agree and allow the Company to compile and share information about you and the use of the Service anonymously as part of a customer profile or similar report or analysis. You agree that it is your responsibility to take all precautions in all actions and interactions with third party transportation providers and / or shipping services, other third party providers, advertisers and / or sponsors. You can interact through services and / or advertising or marketing materials provided through this Service.

  1. Repair and Cleaning Costs

You must be responsible for the cost of repairs for any damage to or cleaning that is required by a vehicle belonging to a third party transportation provider and / or shipping service as a result of the use of the Service that is not appropriate or violates these Terms of Use. The company has the right to facilitate payment to third party providers through the payment method you choose or request money from you, in the event that a request for repair or cleaning comes from a third party service provider that has been verified by the Company.

  1. Compensation

By agreeing to the Terms of Use after using the Service, shows that you agree that you must indemnify the trust of the company, licensor and the parent organization of each party such as subsidiaries, affiliates, officers, directors, members, employees, lawyers and agents and do no harm for and against any and all claims, costs, damages, losses, obligations and expenses (including attorneys’ fees and costs and in accordance with the provisions of the legislation) arising from or in connection with: (a) use of the Service, softwareand / or Application, dealing with third parties transportation providers and / or shipping services, third parties providers, partners, advertisers and / or sponsors, or (b) violations of one of the Terms of Use or applicable laws or regulations, whether or not called here or (c) your violation of the rights of third parties, including third parties transportation providers and / or shipping services regulated through the Service, or (d) use or misuse of Services, software and / or Applications.

  1. Warranty Disclaimer

THE COMPANY DOES NOT PROVIDE STATEMENTS THAT PROVIDE WARRANTIES, OR GUARANTEE AS RELATED TO RELIABILITY, TIMELINESS, QUALITY, FITNESS, AVAILABILITY, ACCURACY OR COMPLETENESS OF SERVICES, APPLICATIONS AND / OR SOFTWARE . THE COMPANY DOES NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICES, APPLICATIONS AND / OR SOFTWAREWILL BE SAFE, RIGHT TIME, UNINTERRUPTED OR ERROR-FREE OR OPERATED THAT COMBINED WITH HARDWARE , SOFTWARE, OTHER SYSTEMS OR DATA, (B) THE SERVICES WILL MEET YOUR REQUIREMENTS OR HOPE, (C) ANY DATA STORED SHOULD BE ACCURATE OR RELIABLE, (D) THE QUALITY OF PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIALS PURCHASED OR OBTAINED BY YOU THROUGH THE APPLICATION WILL MEET REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS OF THE APPLICATION AND / OR YOUR SOFTWARE WILL BE CORRECTED, OR (F) APPLICATION OR SERVER THAT MAKES APPLICATIONS AVAILABLE FROM VIRUSES OR OTHER HARMFUL COMPONENTS, OR (G) APPLICATIONS AND / OR SOFTWARECAN KNOW YOUR POSITION OR VEHICLES USED BY THIRD PARTY TRANSPORTATION PROVIDERS AND / OR DELIVERY SERVICES. THE SERVICE IS PROVIDED FOR YOU ONLY FOR “WHAT IS”. ALL CONDITIONS, STATEMENTS AND WARRANTIES, ARE EXPRESS, IMPLIED, REGULATED IN LAW OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO THE IMPLIED TRADE WARRANTY, FITNESS FOR PARTICULAR PURPOSES, OR NON-VIOLATION OF THIRD PARTY RIGHTS, HEREBY EXCLUDED AND REFUSED.

THE COMPANY DOES NOT PROVIDE STATEMENTS, WARRANTIES, OR GUARANTEE RELIABILITY, SECURITY, TIMELINESS, QUALITY, FITNESS OR AVAILABILITY OF THE SERVICE, INCLUDING BUT NOT LIMITED TO TRANSPORTATION SERVICES FROM AND BY THIRD PARTIES THROUGH USE OF SERVICES, APPLICATIONS AND / OR SOFTWARE . YOU ACKNOWLEDGE AND AGREE THAT ALL RISKS ARISING FROM THE USE OF THE THIRD PARTY SERVICES, AND SERVICES, INCLUDING BUT NOT LIMITED TO THIRD PARTY TRANSPORTATION SERVICES STAY RESPONSIBLE AND TRULY WITH YOU AND YOU WILL NOT TRANSFER ANY RESPONSIBILITY TO THE COMPANY.

  1. Delay on the Internet Network

SERVICES, APPLICATIONS AND / OR SOFTWARE HAVE THE POSSIBILITY OF LIMITATIONS, DELAYS, AND OTHER PROBLEMS IN THE USE OF INTERNET AND ELECTRONIC COMMUNICATION INCLUDING THE DEVICE USED BY YOU OR THIRD PARTY TRANSPORTATION PROVIDERS AND / OR DELIVERY SERVICES TO BE DAMAGED, NOT CONNECTED, OUTSIDE, DISCLOSED OR DOES NOT WORK. THE COMPANY IS NOT RESPONSIBLE FOR DELAYS, FAILURE OF DELIVERY, DAMAGE OR DAMAGES DUE TO SUCH PROBLEMS.

  1. Limitation of responsibility

THE CLAIM AGAINST THE COMPANY ASKED BY YOU SHALL BE IN EVERY EVENT TO BE LIMITED TO THE AMOUNT OF AGGREGATES FROM ALL ACTUALLY AMOUNT PAID BY AND / OR AS A RESULT FROM THE UTILIZATION OF THE SERVICES YOU ARE AT THE TIME OF THE EVENT. UNDER ANY CIRCUMSTANCES AND / OR LICENSORS ARE NOT RESPONSIBLE TO YOU OR ANY PERSON TO, WELL DIRECTLY OR INDIRECTLY, CLEAN TO PUNISH, HAVE ECONOMIC VALUE, APPLY AS AN EXAMPLE, INCIDENTIAL, AS A CONSEQUENCE OF OR DAMAGE OR LOSS (INCLUDING PERSONAL INJURY , EMOTIONAL PRESSURE AND LOSS OF DATA, GOODS, INCOME, ADVANTAGES, USE OR OTHER ECONOMIC BENEFITS). COMPANY AND / OR LICENSORS ARE NOT RESPONSIBLE FOR LOSS,SOFTWARE , ANY OF YOUR DEPENDENCE ON COMPLETENESS, ACCURACY OR THE EXISTENCE OF ADVERTISING , OR AS A RESULT OF RELATIONSHIP OR TRANSACTION BETWEEN YOU AND THIRD PARTY PROVIDERS, ADVERTISERS OR SPONSORS THAT APPEAR ON THE WEBSITE OR CALLED IN THE SERVICES, APPLICATIONS AND / OR SOFTWARE , EVEN THOUGH THE COMPANY AND / OR THE LICENSE PROVIDER HAS BEEN PRIOR TO ABOUT THE POSSIBILITY OF SUCH DAMAGES.

PERUSAHAAN TIDAK AKAN MENILAI ATAUPUN MEMONITOR KESESUAIAN, LEGALITAS, KEMAMPUAN, GERAKAN ATAU LOKASI DARI PIHAK KETIGA PENYEDIA MANAPUN TERMASUK PIHAK KETIGA PENYEDIA TRANSPORTASI DAN/ATAU JASA PENGIRIMAN, PENGIKLAN DAN/ATAU SPONSOR DAN ANDA MELEPASKAN DAN MEMBEBASKAN PERUSAHAAN DARI SETIAP DAN SEMUA KEWAJIBAN, KLAIM ATAU KERUSAKAN YANG TIMBUL DARI ATAU DALAM CARA APAPUN TERKAIT DENGAN PIHAK KETIGA PENYEDIA TERMASUK PIHAK KETIGA PENYEDIA TRANSPORTASI DAN/ATAU JASA PENGIRIMAN, PENGIKLAN DAN/ATAU SPONSOR.

THE COMPANY CANNOT OR WILL BE A PARTY IN DISPUTE, NEGOTIATION OF DISPUTES BETWEEN YOU AND THIRD PARTY PROVIDERS INCLUDING THIRD PARTY TRANSPORTATION PROVIDERS AND / OR DELIVERY SERVICES, ADVERTISERS AND / OR SPONSORS. THE COMPANY CANNOT AND WILL NOT MEET AS A PAYMENT MANAGEMENT BETWEEN YOU AND THIRD PARTY PROVIDERS, INCLUDING THIRD PARTY TRANSPORTATION PROVIDERS AND / OR DELIVERY SERVICES, ADVERTISERS AND / OR SPONSORS UNLESS YOU ARE A CORPORATE CUSTOMER WHO HAS A CORPORATE ACCOUNT. RESPONSIBILITIES FOR THE DECISIONS YOU MAKE ABOUT THE SERVICES AND PRODUCTS OFFERED THROUGH THE SERVICES, SOFTWARE AND / OR APPLICATIONS (WITH ALL THE IMPLICATIONS) ARE YOUR PERSONAL RESPONSIBILITY. YOU EXPRESSLY COMPLETE AND DELIVER COMPANY FROM EVERY RESPONSIBILITY, CLAIM, CAUSE OF ACTION,SOFTWARE AND / OR APPLICATION, OR IN ANY WAY RELATING TO THE THIRD PARTY INCLUDING THIRD PARTY TRANSPORTATION PROVIDERS AND / OR DELIVERY SERVICES, ADVERTISERS AND / OR SPONSORS INTRODUCE YOU WITH THE SERVICE, SOFTWARE AND / OR APPLICATION.

THE QUALITY OF THE TRANSPORTATION SERVICES AND / OR THIRD PARTY DELIVERY SERVICES WHICH WILL BE MADE THROUGH THE USE OF THE SERVICE IS FULLY THE RESPONSIBILITY OF THIRD PARTY TRANSPORTATION PROVIDERS AND / OR DELIVERY SERVICES THAT PROVIDE SUCH TRANSPORTATION SERVICES FULLY FOR YOU. YOU UNDERSTAND, BECAUSE IT, THAT BY USING THE SERVICE, YOU MAY BE EXPOSED TO A HAZARDOUS, OFFICIAL TRANSPORTATION, ENDANGERING CHILDREN, UNSAFE OR UNCERTAIN, AND EVERYTHING OF YOUR RISK USING THE SERVICE IS AT YOUR SOLE RISK.

AS POSSIBLE AS POSSIBLE BY THE APPLICABLE REGULATIONS, THE COMPANY CANNOT BE ASKED FOR LIABILITY FOR ANY CLAIM, LOSS, DAMAGE, COSTS, OR EXPENDITURE ASSUMED, PRESENTED, OR ACCEPTED BY YOU ARISING OR RELATED TO YOUR PARTICIPATION OR MEMBERSHIP IN THE LOYALTY PROGRAM GRABREWARDS, INCLUDING BUT NOT LIMITED TO:

  • EVERY FAILURE OR DISCLAIMER OF THIRD PARTY TRADERS IN RECEIVING EXCHANGE OF POINTS OR GIFTS THAT HAVE BEEN EXCHANGEED;
  • EVERY LOSS OF DATA AND NOTES RELATED TO THE GRABREWARDS LOYALITY PROGRAM;
  • EVERY ACTION, NEGLIGENCE, ADMINISTRATION OR FAILURE PROVIDED BY THE COMPANY, ITS DIRECTORS, ITS OFFICERS, ITS EMPLOYEES, ITS AGENT, OR ITS CONTRACTORS ARE CONNECTED TO THE GRABREWARDS LOYALTY PROGRAM; AND
  • ANY LOSS OF VALUE OR BENEFITS ARISING AS A RESULT FROM CHANGES MADE TO THE GRABREWARDS LOYALTY PROGRAM.

THE COMPANY WILL NOT BE REQUIRED FOR LIABILITY FOR ANY INJURY TO YOURSELF OR THE LOST REMOVAL OR PROPERTY OR DELAY OF YOUR TRAVEL FOR ANY REASON WHICH MAY INCLUDE BUT NOT LIMITED TO GOD’S ACTIONS INCLUDING BUT NOT LIMITED TO NATURAL DISASTERS, WINDOWS, OR FLOODS, WARS, INTERFERENCE CIVIL OR PROBLEM OR SIMILAR THINGS, ACTIONS OR CRIMINAL UNDERSTANDING BY THIRD PARTIES, INDUSTRIAL ACTIONS, TRAFFIC CONDITIONS THAT CANNOT BE PREDICTED, DISTRIBUTION BASED ON LEGAL PROCESSES, INTERRUPTIONS, GOOD IN NATIONAL OR LOCAL SCALE ON AIR, LAND OR AIR, AGAINST TRANSPORTATION NETWORKS OR BIG DAMAGES ON COMMUNICATION OR INFORMATION SYSTEM.

THE COMPANY DOES NOT PROVIDE STATEMENT, WARRANTY, OR PROMISE THAT THE TECHNOLOGY, APPLICATION, OR SERVICE OF CUSTOMER SERVICE OWNED BY THE COMPANY WILL RUN AS INTENDED ON PHONE, COMPUTER, TABLET, OR OTHER DEVICES.

THE COMPANY DOES NOT PROVIDE STATEMENTS OR WARRANTIES ABOUT AVAILABILITY, RELIABILITY, TIMELINESS, ACCURACY OR QUALITY OF THE IMPLEMENTATION OF THE SERVICES, APPLICATIONS, OR THIRD PARTY TRANSPORTATION PROVIDERS AND / OR DELIVERY SERVICES.

THE COMPANY IS NOT RESPONSIBLE FOR ANY LOSS, DAMAGE, CLAIM OR FEES INCLUDING ANY MATTER RELATING, WHETHER INDIRECT OR LOSS OR DAMAGE, TO YOUR MOBILE DEVICE OR THE APPLICATION STORED IN ITS AS A RESULT OF THE INSTALLATION OR USE OF THE APPLICATION.

THE COMPANY WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, INCLUDING BUT NOT LIMITED TO INJURIES THAT YOU MAY PRIOR TO OR LOSS OF THE GOOD PROPERTY THAT YOU HAVE OR IN YOUR AUTHORITY, OR FOR ANY LOSS OR INDIRECT DAMAGE AS A RESULT FROM THE SERVICES PROVIDED BY THIRD PARTY TRANSPORTATION PROVIDERS AND / OR DELIVERY SERVICES OR TRANSPORTATION PROCESSES WHERE YOU USE THIS SERVICE WITH YOUR CAPACITY AS A PASSENGER.

  1. Notification

Companies can provide notifications through general notifications on the Application, e-mails to your e-mail address stored in Company records, or by written communication sent with a stamped letter or letter to the address that you registered in the Company system. Such notification will be deemed to have been given after the expiration of 48 hours after the letter is submitted (if sent by post or postage letter) or 1 hour after sending (if sent by email) You can give notice to the Company (the notification must be deemed given when received by the company) with a letter sent by the courier or sender of the letter registered to the Company using the contact details as set forth in the Application.

  1. Determination

The agreement as governed by the Terms of Use, which may change from time to time, may not be carried out by you without prior written approval from the Company but the Company may make changes without your consent. Any changes that you make and convey that violate the provisions of this article are considered null.

  1. General requirements

This agreement will be governed by Indonesian law , without regard to the choice of law or provisions regarding comparative law in any jurisdiction, and any dispute, action, claim or action arising out or in connection with the Terms of Use or Service must be resolved through the Indonesian National Arbitration Board (“BANI”), in accordance with BANI Regulation as has been amended or amended from time to time (“Rules”) by a single arbitrator appointed by mutual agreement of the parties (“Arbitrators”). If the parties cannot agree on the appointment of the sole Arbitrator, the Arbitrator will be appointed by the chairman of BANI in accordance with the existing Regulations. Arbitration must be held in Singapore, in English and the Arbitrator Fee must be jointly borne by all parties, provided that the Arbitrator may require the fee charged according to other methods determined by the arbitrator so that this arbitration clause can be implemented according to the applicable law.

Each party hereby agrees that in connection with Article 60 of Law No. 30 of 1999 (“Arbitration Law”), the arbitral award is final and binding on the parties and based on that, the parties do not have the right to appeal the arbitral award. The parties hereby also expressly exclude the provisions of Articles 48.1 and 73 (b) of the Arbitration Act so that the mandate to the Arbitrator as stipulated through these Terms of Use remains valid until the final decision of the arbitration has been determined by the Arbitrator.

There is no collaboration, partnership, employment relationship, or institution between you, the Company or a third party that provides as a result of the Terms of Use or use of the Service.

If there are provisions in these Terms of Use that are deemed invalid or unenforceable, these provisions will become invalid and other provisions must be enforced to be fully legal. This will, without limitation, also apply to applicable laws and jurisdictions as specified above.

The failure of the Company to apply the rights or conditions in the Terms of Use cannot be interpreted as a waiver of the right or provision unless it is acknowledged and approved by the Company in writing. Terms of Use consist of all agreements between you and the Company and replace all previous negotiations or as a topic of discussion, either written or oral (if any) between the two parties regarding the subject matter contained therein.

You agree that the Company has the right to terminate this Agreement immediately when you are declared to violate any of the terms set out in this Agreement. To avoid doubt, the termination of this Agreement will not require the Company to compensate, replace or cover losses incurred by you as long as you use services provided by third party transportation providers and / or shipping services under this Agreement. The Company and you hereby expressly waive the provisions of Article 1266 of the Civil Code as far as necessary to terminate these Terms of Use without prior court decision.

The Company is a license holder for the Application provided by GrabTaxi Holdings Pte Ltd (Company No. 201316157E and having its address registered at 6 Shenton Way, # 38-01 OUE Downtown, Singapore 068809).

TERMS OF SERVICES FOR USERD OF GRABFRESH

Last modified on: 22 October 2018

Important – Please read these provisions carefully. By using the Service (as defined below), you declare yourself to have read, understood, accepted and agreed to the Terms of Use (as defined below). You also agree with the statement below. If you do not agree to the Terms of Use of the Service and want to stop using the Service, then please stop using this application or Service.

The Terms of Use stated here (collectively referred to as these ” Terms of Use ” or ” Agreement “) are agreements between you and PT  SOLUSI TRANSPORTASI INDONESIA (” Company “) that are legally valid. To use this Service, you must agree to these Terms of Use. By using a mobile application provided by the Company (” Application “), downloading and installing or using related software provided by the Company (” Software“) Which aims to make it easier for everyone who seeks services, among others, the purchase and delivery of Goods (as defined below) to a specific destination, which is then linked to an independent third party service provider (” Service “) to carry out the Service, You hereby expressly acknowledges and agrees to be bound by these Terms of Use, and changes as well as the addition of future Terms of Use as published from time to time at the www.grab.com/id/terms link or through the Application.

For the purpose of interpretation of these Terms of Use, as the context requires it, the term “You” and / or “User” must be interpreted as any individual or business entity / law that has agreed to these Terms of Use because of the use of this Application by first registering the data on the Application. The terms “We” and / or “Ours” refer to the Company.

The company has the right to modify, add variations and change the Terms of Use or Company policies relating to the Service at any time that the Company deems appropriate. Modifications, variations and / or changes to the Terms of Use or policies relating to the Service will be effective on the calendar day of the 5 (five) delivery conditions of the changes at the following link: www.grab.com/id/terms . You agree that the responsibility for reviewing the Terms of Use periodically is your personal responsibility, in addition, the Terms of Use that apply to each country in which you use this service are likely to differ from the country where you are registered as an Application user (” Alternative Countries ” ), where the use of the Service continues after the effectiveness of the change, whether you have reviewed it or not, will be considered as your approval and acceptance of the change. Furthermore, you agree that for each use of the Service in the Alternate Country, you are subject to the Terms of Use that apply to the Alternative Country which can be found at the following link: www.grab.com .

THE COMPANY IS THE SOFTWARE LICENSE AND / OR SOFTWARE LICENSE HOLDER AND THE LICENSE HOLDER FOR THE MANAGEMENT OF COURIER SERVICES THAT DO NOT PROVIDE TRANSPORTATION GOODS AND / OR SERVICES. THE COMPANY IS NOT A SELLER OF HOUSEHOLD NEEDS (including but not limited to food and beverages (either cooked, frozen, ready to eat, or instant), fruits, vegetables, daily household needs (such as toiletries, home cleaning equipment and others), hereinafter referred to as ” GOODS“), SELLER, OR TRANSPORTATION SERVICE PROVIDER. THE COMPANY’S SERVICES ARE CONNECTING BETWEEN THE PROVIDER OF GOODS DELIVERY (WHICH IS SPECIFICALLY FOR THE PURPOSE OF IMPLEMENTING THESE TERMS OF USE IS THE INDEPENDENT CONTRACTOR OF THE COMPANY THAT PROVIDES IT IS NOTHING TO SEND ITEMS, NEXT TO THE ” DELIVERY SERVICE PROVIDER “) WITH APPLICATION USERS AND EVERY GOODS (” PRODUCTS “), GOOD SELLERS, RESELLERS , OR OTHER PLATFORM PROVIDERS (” SELLERS “) AVAILABLE IN OUR APPLICATION.

EACH FREE SERVICE DELIVERY PROVIDERS TO OFFER AND PROVIDE DELIVERY SERVICES FOR YOU. INDEPENDENTLY OPERATING SELLERS, EXPOSED FROM THE COMPANY, WITH THE ARMADA OF THEIR OWN DELIVERY SERVICE PROVIDER. THE SERVICE PROVIDED BY THE COMPANY DOES NOT OR SHALL HAVE ANY SUCCESS TO PROVIDE THE SALES SERVICE OF THE GOODS AND / OR DELIVERY SERVICES. NO COMPANY ACTION THAT CAN BE CONSTRUED AS A SELLER ACTION AND / OR DELIVERY SERVICE PROVIDER. INDEPENDENT DELIVERY SERVICE PROVIDERS WITH DELIVERY OF DELIVERY GOODS OWNED BY OWN SELLERS MUST PROVIDE SERVICE DELIVERY GOODS. THE COMPANY WILL NOT ASSESS FITNESS, LEGALITY, OR ABILITY OF ANY DELIVERY SERVICE PROVIDER OR SELLER. THE COMPANY IS NOT RESPONSIBLE FOR THE GOODS, INCLUDING BUT NOT LIMITED TO PREPARATION, HYGIENITY, SECURITY, AND THE QUALITY OF SUCH GOODS. FURTHER, THE COMPANY WILL NOT DO VERIFICATION OF SELLER’S OBJECTIVES ON LAW REGULATIONS AND PROVISIONS APPLICABLE ON HIGIENITY AND FOOD SAFETY AND / OR BEVERAGES.

  1. STATEMENT AND GUARANTEE

By using the Service, you expressly and expressly guarantee that you are authorized, in accordance with the applicable laws and regulations, to accept and approve the Terms of Use and have been at least 18 (eighteen) years old. Without limiting the generalization of previous statements, this Service is not provided for individuals under the age of 18 (eighteen) years old or individuals who are prohibited for any reason to bind themselves in a contractual relationship including but not limited to the minimum age requirements relating to the purchase of products containing alcohol and tobacco, which is 21 (twenty one) years. By using this Service, you also state and further guarantee that you have the right, authority, and the capacity to use the Service and be bound by the applicable Terms of Use. Furthermore, you agree that all information you provide is true and accurate. The service you use is only for your personal use. You promise not to authorize others to use your user identity or status, and you are not allowed to transfer or move your user account to other people or entities. When using this Service, you agree to comply with all laws and regulations that apply both in your home country or in the Alternate Country where you are when using the Service. The service you use is only for your personal use. You promise not to authorize others to use your user identity or status, and you are not allowed to transfer or move your user account to other people or entities. When using this Service, you agree to comply with all laws and regulations that apply both in your home country or in the Alternate Country where you are when using the Service. The service you use is only for your personal use. You promise not to authorize others to use your user identity or status, and you are not allowed to transfer or move your user account to other people or entities. When using this Service, you agree to comply with all laws and regulations that apply both in your home country or in the Alternate Country where you are when using the Service.

You will only access the Service in accordance with the legal usage method. Responsibility for checking and ensuring that you have downloaded the Software that is suitable for your device. The company is not responsible if you do not have a compatible device or if you have downloaded the wrong version of the software for your device. The Company has the right not to allow you to use the Service if you use the Application and / or Software on devices that are incompatible or invalid or for purposes of utilization other than those intended by the Company for this Software and / or Application.

By using the Software or Application, you agree that:

  • You will only use the Service for legitimate purposes according to the applicable laws and regulations;
  • You will only use the Service for the intended purpose of use by the Company;
  • You will comply with Grab’s community guideline at www.grab.com/communitystandards
  • You will not use the Services, Applications and / or Software to send or store material that is unlawful or for fraudulent purposes;
  • You will not use the Services, Applications and / or Software to cause disruption and inconvenience to other parties and / or make fake bookings and / or trips;
  • You will not use the Application and / or Software for purposes other than obtaining Services;
  • You will not use the Service, or content that can be accessed through the Service, for commercial purposes, including but not limited to contacting, marketing, obtaining, or selling to Seller, Application users or shipping services;
  • You will not create or collect, directly or indirectly, any collection, compilation, or directory of any content that is displayed through the Service except for personal use or that is not seeking personal gain;
  • You will not copy any content that can be accessed through the Services and / or Applications, including but not limited to Seller content and Seller reviews , for the purpose of republishing in other formats or media;
  • You are not allowed to contact a third party transportation provider and / or shipping service for purposes other than services;
  • You are not permitted, either intentionally or unintentionally to do something that causes the loss of the Shipping Service Provider;
  • You will not conduct experiments that endanger the Services, Applications and / or Software in any way;
  • You will not copy, or distribute Software or other content without the written permission of the Company;
  • You will only use the Software and / or Application for your own use and will not resell it to other third parties;
  • You must maintain the security and confidentiality of your account password or identification that we provide to you that allows access to the Service;
  • You will provide proof of identity as we ask or need fairly;
  • You agree to provide the right, current and complete information needed for the Service and are responsible for maintaining and updating information within a reasonable time so that the information provided remains accurate, current and complete at all times during the term of this Agreement. You agree that the Company can rely on the accuracy, current and completeness of the information you provide. You acknowledge, if the information you provide is incorrect, accurate and complete, the Company has the right, but it is not an obligation, to terminate this Agreement and use of the Service at any time, either with or without notice;
  • You will only use access points or account data that is your authority;
  • You will not use any method to deceive the Company or enrich themselves, by any means, fraud or otherwise, at any event, promotion or campaign held by the Company to encourage new customers or use the Services by new or registered customers;
  • You realize that when requesting a Service or using the Service, standard telecommunications fees will apply;
  • You are not permitted to cause interference or act improperly or do not respect the Company or the Shipping Service Provider, regardless of the distrust you have to the Company or the Shipping Service Provider;
  • You will not damage or harm reasonable operations on the network where the Service is operated;
  • You agree that the Service is provided on the basis of reasonable effort basis ; and
  • You agree that the use of the Service is subject to the Company Privacy Policy which may be changed from time to time.

You are responsible for ensuring that the orders and shipping details you enter in the Application are accurate and complete. The company will not be responsible for any delays in delivery or non-delivery of the items you ordered on the grounds that the shipping details are incorrect as you have entered the Application.

After sending the Products, it is you who is responsible for demurrage or loss, damage, contamination, soiling or containment of goods (including but not limited to containers of Goods) whether caused, directly or indirectly, by you or other parties acting as independent servants, representatives or contractors on your behalf.

You agree that you are fully responsible for any loss and damage suffered by yourself, the Shipping Service Provider, the Seller, the Company or any third party in connection with violations of the Terms of Use.

  1. BOOKING

The application allows you to order Products from the Seller via mobile phone version of the site ( mobile web ) Sales which your order will be sent the by the Service Provider, in accordance with the terms and conditions of these Terms of Use.

The Company does not possess, sell, or resell any of the Products and do not control Sales, Service Provider Delivery or services provided by the Seller and / or the Service Provider Delivery. You understand that every order you make is subject to the availability of the Goods and shipping capabilities at the seller’s delivery location and the Shipping Service Provider.

As a general condition in ordering, each order for goods and shipping orders on the application is carried out according to the confirmation. However, immediately after the completion of your successful order, the Seller and / or the Shipping Service Provider may contact you on the telephone number or cellphone you provide or otherwise to ascertain the order details, changes to orders (such as: in the absence of Goods), prices to be paid, changes to the price of the order, and / or the possibility of delivery time. To avoid doubt,

The Company, Seller and Shipping Service Provider have the right not to process your order if (i) you do not pick up the phone or cannot be contacted when the Seller and / or the Shipping Service Provider contact you to confirm the order, or (ii) the total size of the Goods exceeds 32x25x12 cm 3 , then the provisions relating to the cancellation below will apply.

Prices of Products listed in the Application are determined entirely by the Seller and displayed for information purposes only.

Prices of Products listed in the Application may, for reasons such as technical errors, typing errors or less up-to-date information provided by the Seller, be incorrectly listed and the Seller may cancel your order in connection with the price inaccuracy.

The seller is solely responsible for any statement regarding the quality of the Goods sold to you and any statement and quality of the Products is not the responsibility of the Company.

  1. ORDER CANCELLATION

As a general condition for cancellation of this order, you are not entitled to cancel the order as soon as you receive your order confirmation.

If you cancel your order after being confirmed, you are still responsible for paying shipping costs even though the Products have been prepared by the Seller.

You are still responsible for paying the price of the order in full when: (i) the cancellation of the order is made by you after the Merchant picks up the Products you ordered, or (ii) you are not present or arrive at the shipping location, or (iii) you cannot contacted, both physically and through telephone contact, after 10 (ten) minutes the Delivery Service Provider arrives at the delivery location.

The Company, Seller and Shipping Service Provider have the right not to process your order, if the following events occur:

  • where the shipping location is outside the shipping zone offered on the Application;
  • You cannot be contacted by telephone or any other method at the time of order confirmation;
  • delivery of failed orders due to lack of information, directives or authorization from you at the time of delivery; or
  • unavailability of Goods that you ordered when you ordered Goods.
  1. Payment
  • You can choose to pay for transportation services in cash and if available, with a credit card or debit card (“Card”).
  • If you choose to pay for services with a Card, you need to register your Card according to the instructions in the Application.
  • If the registered card belongs to someone else, such as your parents, you hereby guarantee and agree that you have obtained their permission to use the Card used for payment of services.
  • You agree that we can verify and authorize your Card details when you first register your card with us and when you use the Service.
  • You agree that the Company and PT Visionet Internasional may issue a reasonable authorization hold, which is not an actual charge against your Card or OVO Balance, in order to verify your payment method via your Card or OVO Balance. The authorized hold amount will be based on the upper bound fare shown at the time of your booking and may include up to the maximum extra charges (for example, Tolls & Others or Booking Fees, where applicable) permissible on the Application. The hold may appear in your statement as “pending”. The authorization hold is issued as a preventive measure against any unauthorized or fraudulent usage of your Card or OVO Balance.
  • When you register for the Service, you will have the option to set a standard for the number of “tips”. This determination will be automatically added to the transportation costs at the end of each trip and given to third parties transportation and / or shipping services unless you choose to give a different nominal tip or remove the tip specified at the beginning.
  • After you have completed the trip using the Service, you are required to make a full payment to the third party transportation provider and / or shipping service and your payment will be deducted automatically and without refund. If you have a complaint regarding the transportation service provided, the complaint can be conveyed to a third party transportation provider and / or shipping service directly.
  • The company has the right to terminate the transaction process or make it unable or limit the use of the Card in the event of a transaction interruption that results in a refusal or chargeback  from a financial institution OR where the Company reasonably believes that the Card has been used for transactions that may be classified as fraudulent, illegal , or involve criminal acts.
  • You agree that you will cooperate with the Company for every financial crime investigation and assist the Company in fulfilling the applicable legal provisions.
  • You are responsible for solving any problems related to your own Card issuing company.
  1. OVO Balance
  • You can fill in the balance (“OVO Balance”) which can be used to pay for transportation services. Nominal OVO balance that can be saved by your account in the amount of Rp. 2,000,000 (two million Rupiah), unless you have registered (in accordance with the applicable laws and regulations) which allows you to have a maximum OVO Balance of Rp. 10,000,000 (ten million Rupiah).
  • The OVO Balance Service is operated by PT Visionet Internasional, which has obtained permission from Bank Indonesia as the issuer of electronic money, and therefore by using OVO services you agree to be subject to the terms and conditions for the operation of electronic money services by OVO ( https: //www.ovo.id/tnc ).
  • You have the right to choose to fill the OVO Balance through any method that can be provided in the Application from time to time. Selecting the payment method means that you agree to the terms of service of the payment processing partner of the Company and your financial institution (if any) for the payment method you have chosen.
  • You must ensure that you have enough OVO balance to pay for transportation services. If you do not have enough balance to pay for transportation services, you can pay additional OVO balances so that you can complete the payment of transportation services.
  • You can check your OVO Balance on the Application. The balance of OVO displayed in the Application is conclusive evidence of your OVO Balance.
  • The Company and/or PT Visionet Internasional has the right to remove your OVO Balance where the Company and/or PT Visionet Internasional reasonably believes that the purchase or addition of the OVO Balance is suspected of fraud, invalid or involves criminal acts or where the Company and/or PT Visionet Internasional reasonably believes that you are violating the Terms and Conditions of Use.
  1. GRABREWARDS LOYALTY PROGRAM

You will be automatically registered as a member of the loyalty program called “GrabRewards Loyalty Program” run by the Company and / or its Affiliates (” GrabRewards Loyalty Program “) and agree to be subject to the Terms of Use GrabRewards governed by Grab in Indonesia and the terms and conditions OVO link https://www.ovo.id/tnc .

  1. TAX

You agree that this Agreement is subject to all laws and regulations related to taxes, excise, surcharges and / or other fees, regardless of the amount, as applicable and in connection with tax obligations that may be announced at any time. You also agree to make the best effort to do all that is needed and required by the applicable laws and regulations to enable, assist and / or defend the Company to claim or verify any information input on tax credit, debt meetings, discounted prices or returns in connection with taxes paid or payable in connection with the Services provided under this Agreement.

  1. LICENSE AND LIMITATION

The Company and its licensors are applicable, hereby giving you an access to use the Application and / or Software that can be revoked, not exclusive, not transferred, not transferred, and personal, solely for your non-commercial purposes, which subject to the Terms of Use. All rights not granted to you are the rights of the company and its licensors.

You are not permitted to (i) license, sublicense, sell, resell, transfer, assign, distribute or make commercial use or or provide applications and / or software to third parties; (ii) modify and make similar works based on Applications and / or software; (iii) create an internet link to the Application or “frame” or “mirror” any Software to the server other or wireless devices or internet-based devices; (iv) re-engineer or access the Software to (a) build a competitor’s product or service, (b) create a product using ideas, features, functions or graphics similar to this Application and / or Software, or (c) imitate ideas, features, functions or graphics of this Application and / or Software; (v) launch an automated program or script, including but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots , viruses or worms , and any program that allows making multiple requests to the server every second, or give a burden or hinder the operation or performance of the Application and / or Software; (vi) use robots, spiders, search site applications, or other manual or automatic devices or processes to retrieve indexes, extract data, or in any way reproduce or avoid the navigation structure or presentation of the Service or its contents; (vii) broadcast, distribute or reproduce material protected by copyright in any way, trademark, and other owner’s information without obtaining approval from the owner of the right; or (viii) remove any copyright, trademark or other proprietary rights notices contained in the Service.

You can use the Software and / or application only for personal non-commercial purpose you and you can not use the Software and / or this application to; (i) send spam or duplicate messages or unsolicited messages; (ii) sending or storing obscene, threatening, defamatory, or unlawful or unlawful material, including but not limited to material that is harmful to children or violates the privacy rights of third parties; (iii) send material containing software viruses , worms, trojans, horses or other malicious computer code, files, scripts, agents or programs; (iv) interfere with the integrity or performance of the Software and / or Application or the data therein; (v) try to gain unauthorized access to the Software and / or Applications or related systems or networks; or (vi) claiming to be a person or entity or describing yourself with someone or entity; (vii) to distance themselves from any actions that might damage the Company’s reputation or a number of actions that make the company’s reputation not good.

  1. RIGHTS OWNERSHIP OF INTELLECTUAL PROPERTY

The Company and its licensors, as appropriate and applicable, have all rights, title and interests, including all intellectual property rights in and to the Software and / or Applications and are extended to, Services and suggestions, ideas, increased requests, feedback ( feedback), recommendations or other information provided by you or other parties relating to the Service. Terms of Use are not a sale and purchase agreement and do not entitle you to any ownership rights in or related to the Services, Software, and / or Applications, or intellectual property rights owned by the Company and / or its licensors. Company names and logos, Services, Software and / or Applications and names, logos and images of the Seller and / or the Shipping Service Provider and product names associated with the Software and / or Application are trademarks of the Company or third parties, and no rights and licenses are given to you to use it. For the avoidance of doubt, the terms Software and / or Applications here include components,

  1. CONFIDENTIALITY

You must maintain the confidentiality of all information and data relating to the Company and / or company associated with it, its services, products, business matters, marketing plans, and promotional plans or other operating activities, which may be disclosed to you by or on behalf of the Company (both oral or written, and whether before, on or after the date of this Agreement) or stated, directly or indirectly, you obtain from the Company, or its affiliated companies, or made in the framework of this Agreement. You must guarantee that you will only use the confidential information to use the Service, and will not, without the written consent of the Company, disclose the information to any third party or use it for other purposes.

The obligation for confidentiality will not apply as long as you can prove that the information:

  • already in your possession at the time of receipt of the confidential information;
  • have or become, in the future, community knowledge that is not due to your mistakes or negligence;
  • received from third parties who have the right to disclose the matter; or
  • needed to be disclosed by the prevailing laws and regulations.
  1. PERSONAL DATA CONFIDENTIALITY AND PROTECTION POLICY

You agree and allow the Company to collect, use, disclose and process your personal data for use purposes (as defined below) in the manner detailed below.

For the purposes of this Agreement, “Personal Data” means information about you, from which you can be identified, directly or indirectly, including but not limited to name, KTP number, birth certificate number, passport number, nationality, address, telephone number , debit or credit card details, race, gender, date of birth, e-mail address , any information about you that you have provided to the Company in any way and / or information about you that has or may be collected, stored, used and processed by the Company. The Company may also collect device data (such as your IMEI number and the names of the apps you have installed on your device) for the purpose of fraud prevention measures.

Provision of your Personal Data is voluntary. However, if you do not provide your Personal Data to the Company, your request for an Application may be incomplete and the Company will not be able to process your Personal Data for the Purposes of Use described below and may cause the Company to not allow you to use the Service.

The Company can collect, use, disclose and process Personal Data for Company business and activities that include, but are not limited to, the following actions (” Purpose of Use “):

  • to carry out the obligations of the Company in connection with the agreements that are bound with you;
  • to provide you with any services that are in accordance with these Terms of Use;
  • to process, manage, or verify your application for registration in accordance with these Terms of Use;
  • to validate and / or process payments in accordance with these Terms of Use;
  • to process refunds, price discounts and / or fees in accordance with these Terms of Use;
  • to facilitate or activate checks that may be required in accordance with these Terms of Use;
  • to develop, improve and provide what may be required in connection with these Terms of Use to meet your needs;
  • for internal administrative purposes, such as audits, data analysis, database records ;
  • for the purpose of detection, prevention and prosecution of criminal acts, including those that have a relationship with each party’s obligations based on applicable laws, guidelines, or notices and issued by the government or other state institutions (both the Unitary State of the Republic of Indonesia, Alternative Countries, or other countries);
  • for the fulfillment of the Company’s obligations based on the prevailing laws, guidelines, or notices and issued by the government or other state institutions (both the Unitary State of the Republic of Indonesia, Alternative Countries, or other countries, including the disclosure of Personal Data to the Unitary State of the Republic of Indonesia, Alternative Countries or other countries, including law enforcement officers or judicial institutions);
  • to answer your questions, comments and responses; and
  • the purpose of other uses in accordance with the applicable laws and regulations regarding permits for the use, collection, disclosure and processing of Personal Data.

Furthermore, the Company may contact you, either by e-mail , telephone, or short message (SMS) in connection with the following matters (” Marketing Objectives “):

  • to process your participation in every event , activity , promotion, focus group, research, promotion, survey or otherwise and to communicate with you regarding your involvement in each of these events;
  • To send notifications, newsletters , updates , mailers , promotional materials, privileges , congratulatory greetings from the Company, its partners, advertisers and / or sponsors;
  • to inform and invite you to events or activities organized by the Company, its partners, advertisers, and / or sponsors;
  • to share your Personal Data among companies that belong to a group of companies where the Company also includes, consisting of subsidiaries, partner companies and / or entities controlled jointly from the parent company of the group (” Group“) and including Company and Group agents, third parties that act as providers of goods / services ( providers ), developers, advertisers, partners, event companies or sponsors who can communicate with you for any reason.

If you do not approve the Company to process your Personal Data for Marketing Purposes, please inform the Company at the following e-mail address : support.id@grab.com.

If the Personal Data, which you provide to us, changes, for example, if you change your e-mail address , telephone number, payment details or if you wish to cancel or withdraw your account registration, please update the details of your information by sending your Personal Data update request to the following e-mail address : support.id@grab.com.

The Company will do, according to its best ability, to process requests for changes to your Personal Data within fourteen (14) working days from the receipt of the request for changes to the Personal Data.

The Company is hereby committed to fully comply with the obligation to protect Personal Data as stipulated in the applicable laws and regulations, including but not limited to Law No. 11 of 2008 concerning Information and Electronic Transactions as well as all amendments to regulations, derivatives, and implementing regulations as well as all laws and regulations that may apply or be issued after these Terms of Use are effective for the Purpose of Use and Marketing Objectives in the Terms of Use and have appointed the person responsible answer to the protection of Personal Data. The person responsible for the protection of the Personal Data can be contacted in writing via the e-mail address as specified previously.

  1. THIRD PARTY INTERACTION

As long as you use this Service, you may receive correspondence from, in connection with the purchase of goods and / or services, your participation in the promotion of providers, advertisers, or third party sponsors who show their goods and / or services through Services, Software and / or Application. Each of these activities, and the terms, conditions, guarantees or statements related to the activity, are solely between you and the relevant third party. The company and its licensors are not responsible, have no obligation or responsibility for any correspondence, purchases, transactions or promotions between you and the third party. The Group does not support any applications or sites on the internet that are connected through Services, Applications and / or Software, and, in any case, the Company, the licensor or the Group is not responsible for the content, products, services or other material available from the site or third party providers. The company provides services for you in accordance with the applicable Terms of Use. You are aware, however, that the Seller and / or the Shipping Service Provider may require your approval of additional or different Terms of Use before your use or access to the said Goods and / or shipping services, and the Company is not a party to the relationship between you and the third party and is not responsible and / or not obliged to fulfill the obligations arising from the agreement between you and the third party. The company provides services for you in accordance with the applicable Terms of Use. You are aware, however, that the Seller and / or the Shipping Service Provider may require your approval of additional or different Terms of Use before your use or access to the said Goods and / or shipping services, and the Company is not a party to the relationship between you and the third party and is not responsible and / or not obliged to fulfill the obligations arising from the agreement between you and the third party. The company provides services for you in accordance with the applicable Terms of Use. You are aware, however, that the Seller and / or the Shipping Service Provider may require your approval of additional or different Terms of Use before your use or access to the said Goods and / or shipping services, and the Company is not a party to the relationship between you and the third party and is not responsible and / or not obliged to fulfill the obligations arising from the agreement between you and the third party.

Companies may rely on advertising and marketing by third parties provided on the Service and other mechanisms to subsidize the Services and / or to earn additional income. By agreeing to the applicable Terms of Use, indicates that you agree to accept these advertisements and marketing. If you do not wish to receive advertisements as stated, you must inform us in writing or in accordance with the procedures specified by the Company. The company has the right to charge you higher or refuse you to use the Service if you choose not to receive the advertising service. This higher fee, if applicable, will be displayed on the Company’s website which can be accessed at the link: http: // www.grab.com. You agree and allow the Company to collect and share information about you and anonymous use of the Service as part of a customer profile or similar report or analysis. You agree the responsibility to take all precautions in all actions and interactions with the Seller and / or the Delivery Service Provider, the third party providers, advertisers and / or other sponsors who interact with you through the Services and / or advertising or marketing materials provided through the Service this.

  1. COMPENSATION

By agreeing to the Terms of Use after using the Service, you agree that you must protect, indemnify, and release the Company, its licensors and each member of its parent organization, subsidiaries, affiliates, officials, directors, members, employees, power and agents over and against every and all claims, costs, damages, losses, liabilities and expenses (including fees and expenses of legal counsel and other costs in connection with actions in accordance with the applicable laws and regulations) arising from or in connection with: (a) use of the Service, Software and / or Applications, third parties as transportation providers, Sellers and / or Delivery Service Providers, third parties as providers, partners, advertisers and / or sponsors,or (b) your violation of one of the Terms of Use or the applicable laws and regulations, whether stated in this Agreement or not, or (c) your violation of the rights of third parties, including Sellers, third party transportation providers and / or the shipping service provider arranged through the Service, or (d) the use or misuse of the Service, Software and / or Application.

  1. DISCLAIMER OF WARRANTY

THE COMPANY DOES NOT PROVIDE STATEMENTS THAT PROVIDE WARRANTIES, OR GUARANTEE AS RELATED TO RELIABILITY, TIMELINESS, QUALITY, FITNESS, AVAILABILITY, ACCURACY OR COMPLETENESS OF SERVICES, APPLICATIONS AND / OR SOFTWARE . THE COMPANY DOES NOT REPRESENT OR WARRANT THAT (A) USE OF SERVICES, APPLICATIONS AND / OR SOFTWARE IT WILL BE SAFE, RIGHT TIME, UNINTERRUPTED OR ERROR-FREE OR OPERATED WITH THE HARDWARE, SOFTWARE, SYSTEMS OR OTHER DATA, (B) THE SERVICES WILL MEET YOUR TERMS OR EXPECTATIONS, (C) ANY STORED DATA MUST BE ACCURATE OR RELIABLE, (D) THE QUALITY OF THE PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIALS PURCHASED OR OBTAINED BY YOU THROUGH THE APPLICATION WILL MEET THE TERMS OR EXPECTATIONS, (E) ANY ERRORS OR DEFECTS FROM THE APPLICATION AND / OR YOUR SOFTWARE WILL BE CORRECTED, OR (F) APPLICATIONS OR SERVER THAT MAKES APPLICATION AVAILABLE FROM VIRUSES OR OTHER HARMFUL COMPONENTS, OR (G) APPLICATIONS AND / OR SOFTWARE CAN KNOW YOUR POSITION OR VEHICLE, BICYCLE OR OTHER WALKING DEVICES USED BY THIRD PARTY TRANSPORTATION PROVIDERS, SELLERS AND / OR DELIVERY SERVICES PROVIDERS. THE SERVICE IS PROVIDED FOR YOU BASED “AS IS”. ALL TERMS, STATEMENTS AND WARRANTIES, ARE EXPRESS, IMPLIED, REGULATED IN LAW OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES, FITNESS FOR PARTICULAR PURPOSES, OR THE EXISTENCE OF THIRD PARTY RIGHTS, IS EXCLUDED AND REFUSED WITH THE INTERPRETATION AND MORE POSSIBLE.

THE COMPANY DOES NOT PROVIDE STATEMENTS, WARRANTIES, OR GUARANTEE RELIABILITY, SECURITY, TIMELINESS, QUALITY, FITNESS OR AVAILABILITY OF THE PRODUCTS OR SERVICES, INCLUDING BUT NOT LIMITED TO THE PRODUCTS, TRANSPORTATION SERVICES AND / OR DELIVERY SERVICES OBTAINED FROM AND BY THIRD PARTIES THROUGH THE USE OF SERVICES AND / OR DELIVERY SERVICES, APPLICATIONS AND / OR SOFTWARE. YOU ACKNOWLEDGE AND AGREE THAT ALL RISKS ARISING FROM THE USE OF THE SERVICES, AND THE PRODUCTS AND THE THIRD PARTY SERVICES, INCLUDING BUT NOT LIMITED TO THE TRANSPORTATION SERVICES AND / OR DELIVERY SERVICES OR OTHER PRODUCTS AND SERVICES KEEP BECOME ABSOLUTE AND FULL RESPONSIBILITY YOU ARE OWNED AND YOU WILL NOT TRANSFER ANY RESPONSIBILITY TO THE COMPANY.

  1. DELAY ON INTERNET NETWORK

THE SERVICE, APPLICATION AND / OR SOFTWARE HAS THE POSSIBILITY OF LIMITATIONS, DELAYS, AND OTHER PROBLEMS IN THE USE OF INTERNET AND ELECTRONIC COMMUNICATION INCLUDING THE DEVICES YOU USE OR SELLER, OR THIRD PARTY TRANSPORTATION PROVIDERS AND / OR DELIVERY SERVICES TO BE DAMAGED, NOT CONNECTED, OUTSIDE REACH, DISABLED OR NOT WORKED. THE COMPANY IS NOT RESPONSIBLE FOR DELAYS, FAILURE OF DELIVERY, DAMAGE OR DAMAGES DUE TO SUCH PROBLEMS.

  1. LIMITATION OF LIABILITY

KLAIM TERHADAP PERUSAHAAN YANG ANDA AJUKAN AKAN, DALAM SETIAP KEJADIAN, DIBATASI PADA JUMLAH AGREGAT DARI SELURUH JUMLAH SEBENARNYA YANG DIBAYAR OLEH DAN/ATAU AKIBAT DARI PEMANFAATAN LAYANAN OLEH ANDA PADA SAAT KEJADIAN TERSEBUT BERESIKO UNTUK MENGAJUKAN KLAIM TERSEBUT. DALAM KEADAAN APAPUN PERUSAHAAN DAN/ATAU PEMBERI LISENSI TIDAK BERTANGGUNG JAWAB KEPADA ANDA ATAU SETIAP ORANG UNTUK, BAIK SECARA LANGSUNG MAUPUN TIDAK LANGSUNG, BERSIFAT MENGHUKUM, MEMILIKI NILAI EKONOMIS, BERLAKU SEBAGAI CONTOH, INSIDENTIL, SEBAGAI KONSEKUENSI DARI ATAU KERUSAKAN ATAU KERUGIAN (TERMASUK CEDERA PRIBADI, TEKANAN EMOSIONAL DAN KEHILANGAN DATA, BARANG, PENDAPATAN, KEUNTUNGAN, PENGGUNAAN ATAU KEUNTUNGAN EKONOMI LAINNYA). PERUSAHAAN DAN/ATAU PEMBERI LISENSI TIDAK BERTANGGUNG JAWAB ATAS KEHILANGAN, KERUSAKAN ATAU CEDERA YANG MUNGKIN TERJADI KEPADA ATAU DISEBABKAN OLEH ANDA ATAU PIHAK UNTUK SIAPA ANDA TELAH MEMESAN LAYANAN, TERMASUK KERUSAKAN ATAU CEDERA YANG TIMBUL DARI, ATAU DALAM CARA APAPUN TERKAIT DENGAN LAYANAN, APLIKASI DAN/ATAU SOFTWARE, TERMASUK NAMUN TIDAK TERBATAS PADA PENGGUNAAN ATAU KETIDAKMAMPUAN UNTUK MENGGUNAKAN LAYANAN, APLIKASI DAN/ATAU SOFTWARE, APAPUN KETERGANTUNGAN ANDA PADA KELENGKAPAN, AKURASI ATAU KEBERADAAN ADVERTISING, ATAU SEBAGAI AKIBAT DARI HUBUNGAN ATAU TRANSAKSI ANTARA ANDA DAN PIHAK KETIGA PENYEDIA, ADVERTISER ATAU SPONSOR YANG MUNCUL PADA WEBSITE ATAU DISEBUT DALAM LAYANAN, APLIKASI DAN/ATAU SOFTWARE, MESKIPUN PERUSAHAAN DAN/ATAU PEMBERI LISENSI TELAH SEBELUMNYA DIBERITAHU TENTANG KEMUNGKINAN KERUSAKAN TERSEBUT.

THE COMPANY WILL NOT ASSESS OR MONITOR THE FITNESS, LEGALITY, ABILITY, FROM THE THIRD PARTY PROVIDER INCLUDING THE SELLER, THIRD PARTY TRANSPORTATION PROVIDERS AND / OR DELIVERY SERVICES, ADVERTISERS AND / OR SPONSORS AND YOU REMOVE AND FREE THE COMPANY FROM EVERY AND ALL LIABILITIES, CLAIMS OR DAMAGE ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE SELLER, INCLUDING THIRD PARTY THIRD PARTY TRANSPORT AND / OR SERVICE DELIVERY, aDVERTISERS AND / OR SPONSORS.

THE COMPANY CANNOT OR WILL BE A PARTY IN DISPUTE, NEGOTIATION OF DISPUTES BETWEEN YOU AND THIRD PARTY PROVIDERS INCLUDING SELLERS, THIRD PARTY TRANSPORTATION PROVIDERS AND / OR DELIVERY SERVICES, ADVERTISERS AND / OR SPONSORS. THE COMPANY CANNOT AND WILL NOT MEET AS A PAYMENT MANAGEMENT BETWEEN YOU AND THIRD PARTY PROVIDERS, INCLUDING SELLERS, THIRD PARTY TRANSPORTATION PROVIDERS AND / OR DELIVERY SERVICES, ADVERTISERS AND / OR SPONSORS UNLESS YOU ARE A CORPORATE CUSTOMER WHO HAS A CORPORATE ACCOUNT. RESPONSIBILITIES FOR THE DECISIONS YOU MADE ABOUT THE SERVICES AND PRODUCTS OFFERED THROUGH THE SERVICES, SOFTWARE, AND / OR APPLICATIONS (WITH ALL THE IMPLICATIONS) ARE YOUR PERSONAL RESPONSIBILITY AT ALL. YOU EXPRESSLY COMPLETE AND LIMIT THE COMPANY FROM EVERY RESPONSIBILITY, CLAIM,AND / OR APPLICATION, OR IN ANY WAY RELATING TO THE THIRD PARTY INCLUDING THE SELLER, THIRD PARTY TRANSPORTATION PROVIDERS AND / OR DELIVERY SERVICES, ADVERTISERS AND / OR SPONSORS INTRODUCE YOU WITH THE SERVICE, SOFTWARE AND / OR APPLICATION.

THE QUALITY OF THE TRANSPORTATION PRODUCTS AND SERVICES AND / OR THE THIRD PARTY DELIVERY SERVICES WHICH HAVE BEEN SCHEDULED THROUGH THE USE OF THE SERVICE IS FULLY RESPONSIBLE FROM THE SELLER, THIRD PARTY TRANSPORTATION PROVIDER AND / OR DELIVERY SERVICES THAT GIVE THE SERVICE FULLY FOR YOU. YOU UNDERSTAND, BECAUSE, THAT BY USING THE SERVICES, YOU MAY BE EXPOSED TO PRODUCTS, TRANSPORTATION AND / OR DELIVERY SERVICES WHICH ARE DANGEROUS, OFENSIF, LIMITED TO CHILDREN, UNSAFE OR UNSAFE, AND ANY OF YOUR RISK USING THE SERVICE IS YOUR OWN RISK.

  1. NOTIFICATION

The company can provide notifications through general notifications on the Application, e-mails to your e-mail address stored in Company records, or by written communication sent by letter or stamped letter to the address you registered with the Company. Such notification will be deemed to have been given after the expiration of 48 hours after the letter is submitted (if sent by post or postage letter) or 1 hour after sending (if sent by email) You can give notice to the Company (the notification must be deemed given when received by the company) with a letter sent by the courier or sender of the letter registered to the Company using the contact details as set forth in the Application.

  1. TRANSFER

This agreement as governed by the Terms of Use, as may be changed from time to time, cannot be transferred by you without the Company’s prior written approval, but the Company may transfer its rights and obligations under this Agreement without your consent. Every transfer that you make, as violating the provisions of this article, is deemed void.

  1. GENERAL REQUIREMENTS

This agreement will be governed by Indonesian law , without regard to the choice of law or provisions regarding comparative law in any jurisdiction, and any dispute, action, claim or action arising or in connection with the Terms of Use or Service will be resolved through arbitration which must be done to the National Arbitration Board Indonesia (” BANI “), in accordance with BANI Regulations as amended or amended from time to time (” BANI Regulation “) by a single arbitrator appointed by mutual agreement of the parties (” Arbitrator“). If the Parties cannot agree on the appointment of the Arbitrator, the Arbitrator will be appointed by the chairman of BANI in accordance with the Rules in force at the time of the appointment. Arbitration must be held in Jakarta, in English and the Arbitrator Fee must be borne jointly by all parties, provided that the Arbitrator may require that the fee be charged according to other prescribed methods necessary by the Arbitrator so that this arbitration clause can be implemented according to applicable law.

Each party hereby agrees that in connection with Article 60 of Law No. 30 of 1999 (” Arbitration Law “), the arbitral award is final and binding on the parties and based on this, the parties do not have the right to appeal the arbitral award. The parties hereby also expressly exclude the provisions of Article 48.1 and 73 (b) of the Arbitration Law so that the mandate to the Arbitrator as stipulated through these Terms of Use remains valid until the final decision of the arbitration has been determined by the Arbitrator.

There are no joint ventures, partnerships, employment relationships, or agency relationships that occur between you, the Company or third parties that provide as a result of the Terms of Use or use of the Service.

If there are provisions in these Terms of Use that are deemed invalid or unenforceable, the provisions will become invalid and other provisions must be upheld entirely by law. Provisions that are deemed invalid or unenforceable will, without limitation, also apply to the laws and regulations and the applicable jurisdiction as previously stipulated.

The failure of the Company to implement the rights or conditions in the User Terms cannot be interpreted as a waiver of the right or provision unless it is acknowledged and approved by the Company in writing. The Terms of Use consist of all agreements between you and the Company and replace all previous negotiations or as a topic of discussion, whether written or oral (if any) between the two parties regarding the subject matter contained therein.

You hereby agree that the Company has the right to terminate this Agreement as soon as possible when you are found to violate any of the provisions set forth in this Agreement. In order to avoid doubt, the termination of this Agreement will not require the Company to compensate, replace or cover losses incurred by you as long as you use the Services provided by the third party transportation and / or shipping services provider under this Agreement. The Company and You hereby expressly waive the provisions of Article 1266 of the Civil Code, to what extent it is necessary to terminate these Terms of Use without prior court decision.

The Company is a license holder for the Application provided by GrabTaxi Holdings Pte Ltd (Company No. 201316157E and having its address registered at 6 Shenton Way, # 38-01 OUE Downtown, Singapore 068809).