Monday January 20th, 2025

Advance Booking

Last modified:  September 4, 2026

INTRODUCTION

Please read this Advance Booking Terms of Use carefully. This Advance Booking Terms of Use is to be read together with the Terms of Service (collectively, the “Terms of Service”). By using our Service, in particular, the Advance Booking feature found on the Grab Platform, you are deemed to have read, agreed and understood the terms and conditions of our Terms of Service, which are applicable to you. If you do not agree or no longer agree to the terms and conditions of our Terms of Service, please do not use or continue using our Platform or Service. 

All defined terms not defined in this Advance Booking Terms of Use, carry the same meaning as defined in the Terms of Service.

The Advance Booking is a feature on the Grab Platform which allows Consumers to book a transport ride up to ninety (90) days till seventy-five (75) minutes in advance.

 

CONSUMER – FEES

The applicable fee of your scheduled ride will be offered and shown when you select Advance Booking. Please note that the ride is still subject to other applicable surcharges that may apply at the time of booking (e.g., toll, waiting time fee, etc.).

Please note that once your Advance Booking is confirmed, Grab will issue a pre-authorized charge on your default mode of payment (i.e., Ovo, credit card, debit card, etc). The funds will appear on your statements as on “hold”, and will only be deducted once your ride is completed. If your ride is canceled, you will be refunded, subject to applicable cancellation policies.

 

CANCELLATION POLICY FOR ADVANCE BOOKING

Due to changes in circumstances which may be outside of the Consumers’ control, an Advance Booking ride may be canceled. However, in order to ensure that the relevant party is properly compensated, we apply conditions for payment of cancellation charge, as follows:.

  1. A cancellation fee will be applied if the Consumer’s Advance Booking ride is confirmed and accepted by a Driver-partner but is canceled by Consumer less than 60 minutes prior to the Consumer’s scheduled pick-up time or is canceled by Consumer after the scheduled pick-up time;
  2. Other than the above circumstances, Consumer is entitled to cancel the Advance Booking ride without any cancellation fee applied. 
  3. At the scheduled pick-up time, if the Driver-partner who accepted the Advance Booking does not arrive or arrives late, the Consumer may cancel after the scheduled pick-up time without incurring any charge. 
  4. In the event no Driver-partner is allocated after the scheduled pick-up time, the Consumer will also receive a compensation voucher when they cancel. 
  5. At the scheduled pick-up time, and for a specific period from 15 to 30 minutes after that, if there is no Driver-partner assigned to the Advance Booking, the Consumer is entitled to cancel for free and will be receiving a compensation voucher from Grab. 
  6. The Consumer will be subject to a cancellation fee if at the scheduled pick-up time and within 15 minutes after that, the Consumer does not show up. 
  7. The cancellation fee and compensation voucher for Advance Booking shall be communicated by Grab from time to time under the applicable means of communications at Grab’s sole discretion, including but not limited to through emails, in-app notification, and/or at the service information card shown at the booking screen.
  8. Compensation voucher shall be used for redemption of Grab’s services under applicable terms and conditions, and shall be subject to Grab’s policies as applicable at Grab’s sole discretion. 
  9. The Consumer shall also be subject to other applicable fees pursuant to the prevailing Cancellation policy as published in Grab’s website and notified to the Consumer from time to time. 

AIRPORT PICK-UP

  1. The pre-booked pick-up time will be adjusted automatically for any change in flight schedules (whether delayed or early) that is 30-minutes or more from the original arrival time. The booking will automatically be cancelled if the original arrival time is delayed for or arrives early by 6-hours or more, or if the flight is cancelled.
  2. There will be no time adjustment for a change of flight schedule that is less than 30 minutes.
  3. You understand that the arrival time (including new arrival timings) is an estimate only, and all timings are provided by a third-party service provider. Grab is not responsible for the third-party service provider’s failure to update Grab on any adjustment in the arrival time.
  4. You understand that the pick-up time is solely determined by you. Grab may provide you with a recommendation however, the final decision on the pick-up time lies with you and Grab is not responsible if you cannot arrive at the pick-up point on time. If you do not arrive on time, there may be penalties imposed on you in accordance with the prevailing Grab policies.

  5. For Bali Airport Advance Booking: For Consumers creating an Advance Booking for arrivals at Bali I Gusti Ngurah Rai International Airport, the Advance Booking feature operates on a different basis. Advance Booking rides booked from 10 February 2026 until 10 March 2026 will be automatically granted a two (2) hour pick-up window commencing from the scheduled flight landing time. The option to select a preferred pick-up time shall not be available, and Consumers are required to provide accurate and complete flight details at the time of booking.

    The pick-up window determined at the time of booking shall apply to the Advance Booking ride until it is completed or cancelled, notwithstanding the end of the special provision period.

Never Miss A Flight Guarantee

1. Never Miss A Flight Guarantee is our commitment to get you to the airport on time when you book Advance Booking rides (“The Guarantee Programme”). The programme covers you if you miss your flight due to the following conditions:

1.1 You miss your flight after boarding the Advance Booking ride:

a) which is validly completed; and

b) Grab is unable to find you a driver-partner up to the scheduled pick-up time or your assigned driver-partner cancels and we are unable to find you a replacement driver-partner up to the scheduled pick-up time; and/or

c) Your assigned driver-partner is too far away or unresponsive to your booking by the scheduled pick-up time.

If your Advance Booking ride encounters any of the circumstances listed above, you must book a replacement standard Grab ride (not an Advance Booking). This allows Grab to make every effort to get you to the airport on time. If you miss your flight despite making a replacement standard Grab ride booking, you will remain eligible for the Guarantee Programme.
 
2. Eligibility Criteria
 
2.1 Your ride must be an Advance Booking ride to an eligible airport within a city where the Guarantee Programme is available. The Guarantee Programme by Advance Booking rides is currently only available in the following cities and airports:

a) Jakarta ‒ Soekarno Hatta International Airport and Halim Perdanakusuma Airport

b) Bali ‒ I Gusti Ngurah Rai International Airport

c) Medan ‒ Kualanamu International Airport

d) Semarang ‒ Ahmad Yani International Airport

e) Yogyakarta ‒ Yogyakarta International Airport

f) Surabaya  ‒ Juanda International Airport

Grab is entitled to update the eligible airports from time to time. The outlined cities and airports for the Guarantee Programme by Advance Booking rides are available as of March 6, 2026.

2.2 You must book your Advance Booking ride at least 12 (twelve) hours before your scheduled pick-up time.
 
2.3 You are responsible for scheduling your Advance Booking ride with sufficient buffer time before your flight departure. The pick-up time is at least 3 hours before your flight, and this requirement applies to all pick-up locations as per the guidelines below:

Halim Perdanakusuma Airport

 

Passengers are required to depart from their residence (prior to departure)

Advance Booking Pickup Area

Domestic Flights

(in hours) 

International Flights

(in hours)

South Jakarta

3

4

Central Jakarta

3

4

South Tangerang

3

4

Bekasi City

3

4

Depok

3

4

Bogor City 

3

4

West Jakarta

4

5

Tangerang Regency 

4

5

North Jakarta

4

5

East Jakarta

4

5

Tangerang City 

4

5

Bogor Regency

4

5

Bekasi Regency

4

5

Soekarno-Hatta International Airport

 

Passengers are required to depart from their residence (prior to departure)

Advance Booking Pickup Area

Domestic Flights 

(in hours)

International Flights

(in hours)

South Jakarta

3

4

West Jakarta

3

4

Central Jakarta

3

4

South Tangerang

3

4

Tangerang Regency 

3

4

North Jakarta

3

4

Tangerang City 

3

4

East Jakarta

4

5

Bekasi City and Bekasi Regency

4

5

Depok, Bogor City and Bogor Regency

4

5

I Gusti Ngurah Rai International Airport

 

Passengers are required to depart from their residence (prior to departure)

Advance Booking Pickup Area

Domestic Flights

(in hours)

International Flights
(in hours)

Badung, Denpasar

3

4

Gianyar, Tabanan, Klungkung

4

5

Bangli, Karangasem

5

6

Buleleng

6

7

Jembrana

8

9

Kualanamu International Airport

 

Passengers are required to depart from their residence (prior to departure)

Advance Booking Pickup Area

Domestic Flights

(in hours)

International Flights
(in hours)

Kota Medan, Deli Serdang

3

4

Binjay

4

5

Ahmad Yani International Airport

 

Passengers are required to depart from their residence (prior to departure)

Advance Booking Pickup Area

Domestic Flights

(in hours)

International Flights
(in hours)

Banyumanik, Demak, Kendal

3

4

Batang

4

5

Yogyakarta International Airport

 

Passengers are required to depart from their residence (prior to departure)

Advance Booking Pickup Area

Domestic Flights

(in hours)

International Flights
(in hours)

Bantul, Kota Yogyakarta, Kulon Progo, Purworejo

3

4

Wonosari, Sleman Klaten

4

5

Juanda International Airport

 

Passengers are required to depart from their residence (prior to departure)

Advance Booking Pickup Area

Domestic Flights

(in hours)

International Flights
(in hours)

Gresik, Kota Surabaya, Sidoarjo

3

4

Lamongan, Mojokerta

4

5

2.4 Only one person who was the account holder booking the Advance Booking ride will be eligible to claim the guarantee compensation, provided that his/her name must be listed in the flight booking. For avoidance of doubt, claims from booking on behalf of another person and/or claims from a person(s) who is/are in the same ride as the Advance Booking account holder should not be eligible to claim for the guarantee compensation.
 

2.5 Only applicable to Advance Booking rides which are paid via cashless methods.

3. Exclusion of Guarantee Cover
The Guarantee Programme shall not apply in the following circumstances:
 
3.1 Your driver has dropped you off at the airport with sufficient buffer for you to catch up with your flight.
 
3.2 Your Advance Booking ride had been assigned to a driver-partner but was cancelled by you before the driver-partner arrived, or the ride was ended mud-way for reasons not attributable to your assigned driver-partner;
 
3.3 You were more than 15 minutes late or you did not show up within 15 minutes of your scheduled pick-up time;
 
3.4 You made changes to the drop-off location or added a stop location on the way to the airport that resulted in you missing your flight;
 
3.5 The delay was caused by events beyond Grab’s control, such as road closures, severe traffic jam due to bad weather, riots, demos, floods, or airline-side disruptions; and/or
 
3.6 You are already claiming compensation for the same missed flight from an insurance provider, travel agent, or other party. No double claim is allowed for this Advance Booking.
 
3.7 You made your payment for your Advance Booking using cash.
 
4. Claims Submission
 
4.1 The compensation value shall be limited to reimbursement of the value of the missed flight fare (up to a maximum of IDR 3,300,000, for the account holder’s missed flight only);
 
4.2 The compensation value shall not cover any consequential, indirect, or incidental losses, including but not limited to additional accommodation, transport, meals, missed connections, or loss of business opportunities.
 
4.3 For avoidance of doubt, Grab will not compensate any consequential, indirect, or incidental losses in any form including but not limited to airmiles or any form of airline’s loyalty points.
 
4.4 Where the Consumer is already entitled to a compensation voucher under the Advance Booking Cancellation Policy for the same incident, the Consumer shall not be entitled to claim both benefits. Grab reserves the right to offset or adjust benefits to avoid double compensation;
 
4.5 Visit Grab Help Center to know more on claim submission or complete this form via online. Please access the form here: https://forms.gle/nemNsPuL5UR1fPwq8 
 
4.6 You must submit your claim within 14 days of your missed flight’s departure date.
 
4.7 Grab reserves the right to verify all claims using platform data and may request additional documents to process the claim. Incomplete forms or suspicious claims will result in the rejection of the claim.
 
4.8 Final claim approval decision will be at Grab’s sole discretion.
 

We reserve the right to add, amend or remove this Terms of Use at any time, without the need for prior notice. If you do not agree or no longer agree to any of the changes, you must stop using our Platform and Services. Please note that your continued use of our Platform and Services will mean that you have agreed and consented to any changes to this Terms of Service. 

These Advance Booking Terms of Use shall be governed by and construed in accordance with the laws of the Republic of Indonesia. Any dispute, controversy, or claim arising out of or in connection with these Advance Booking Terms of Use, including its validity, interpretation, implementation, or termination, shall be resolved exclusively by the courts of the Republic of Indonesia, unless otherwise mandated under applicable law.

These Rent Terms of Use are to be read together with the Terms of Service and Advance Booking Terms of Use. By using our Service, in particular, the Rent feature found on the Grab Platform, you are deemed to have read, agreed and understood the terms and conditions of our Terms of Service and Advance Booking Terms of Use.

If you do not agree to the terms and conditions of our Terms of Service and Advance Booking Terms of Use, please do not use or continue using our Platform or Service.

All defined terms not defined in this Rent Terms of Use, carry the same meaning as defined in the Terms of Service and Advance Booking Terms of Use.

General

  1. Grab’s Rent service allows you to book a car with a driver for a specific duration. The driver will stay dedicated to you throughout your booking period and will make as many stopovers as needed within the specific duration.

  2. Rent does not support cross-province commutes (except Jabodetabek) unless stated in the service Infocard. All commutes, including pick-ups and drop-offs, must be within province and service hours.

  3. You are responsible for ensuring that all details you entered in respect of the Rent are accurate and complete (including pick-up, duration and ride type). Grab shall not be liable for any delays or cancellations by reason of erroneous details or trip type entered by you on the Platform.

  4. Rent (including pick-up, duration, ride type, and payment method) cannot be amended once the passenger has booked the ride.

  5. Only cashless payment methods (i.e. credit or debit card or Ovo Wallet) are accepted for Rent.

  6. There will be a pre-authorized charge on your default mode of payment (i.e. OVO, credit card, debit card). The funds will be on “hold”, and will only be deducted once your ride is completed. If your ride is canceled, you will be refunded, subject to applicable cancellation policies.

  7. The applicable fare of your scheduled ride will be shown when you select Rent Advance Booking depending on service type and duration.

  8. The displayed fare does not include surcharges (e.g., tolls, platform fee), applicable surcharges will be added at the end of your trip.

  9. The booking duration starts once the driver picks you up or at the scheduled time, up to 15 minutes grace period, whichever is later.

  10. The driver may cancel your Rent booking after waiting longer than 15 minutes at the scheduled pick-up time and pick up location and the no-charge will be borne by the Passenger.

  11. In the event of late arrival, the lost time will not be compensated as extra time post the Rent duration.

  12. Overtime surcharge is calculated based on service booked per minute or per 15 minutes depending on Infocard, subject to drivers’ availability.

  13. The drop-off time and location (including airport dropoffs) are solely determined by you, and communicated verbally between you and the driver before the end of ride. The driver may provide you with a recommendation however, the final decision on the drop-off time and location lies with you, and the driver nor Grab is not responsible if you cannot arrive at the drop-off point on time.

  14. Grab shall not be liable for the loss of money or personal valuables during your trip. Please ensure that all items of value are kept with you for the duration of the hire and never left unattended in the vehicle.

  15. Passengers are not permitted to request drivers to perform the delivery of any items such as documents, parcels, goods, or furniture.

  16. The driver reserves the right to take the fastest or shortest route available as suggested by the GPS.

  17. A large luggage piece is estimated to be 27 inches, and each large luggage piece is considered as 1 seat.

  18. Off-Platform Arrangements: In-app chat is provided so you can share your planned route and stops with your driver. You must not share personal contact details or use chat to arrange bookings, payments, or cancellations outside the Grab app. If you make any arrangement with a driver outside the Grab platform — even if you met through the Grab app — Grab is not responsible for any loss, damage, injury, or other incident arising from that arrangement. All booking changes must be made through the Grab app.

    Rent Advance Booking
    Rent Advance Booking is a feature on the Grab Platform which allows booking of transport rides from 75 minutes to ninety (90) days in advance for rides within Indonesia.

  19. Cancellation terms no. 20-25 below supersede cancellations terms no. 18 above.

  20. For Rent Advance Booking rides, you may cancel for free anytime before 1 hour of the scheduled time.

  21. A cancellation fee equivalent to 1 hour of the service duration booked will be charged if:
    a. You cancel the Rent Advance Booking ride less than 60 minutes prior to the scheduled pick up time; or
    b. Your Rent Advance Booking ride is confirmed and accepted by a driver, but you cancel the ride after the scheduled pick-up time; or
    c. You book the incorrect ride service type (eg. Rent 4 hours instead of Rent 6 hours) and fail to cancel at least 1 hour before the scheduled pick-up time; or
    d. You do not show up at the scheduled pick-up time and within 15 minutes after that.

  22. The driver may cancel your Rent Advance Booking ride after waiting longer than 15 minutes at the scheduled pick-up time and pick up location.

  23. At the scheduled pick-up time, if there are no available drivers who accepted your Rent Advance booking, your ride will be automatically cancelled 15 minutes after your scheduled pick-up time, and there will be no charges. Until then, your booking will be prioritized for allocation.

  24. You shall also be subject to other applicable fees pursuant to the prevailing Cancellation policy as published on Grab’s website and notified to you from time to time.

  25. “Never Miss a Flight Guarantee programme” under Advance Booking Terms of Use does not apply to Rent Advance Booking rides.

We reserve the right to add, amend or remove these Terms of Service at any time, without the need for prior notice. If you do not agree to any of the changes, you must stop using our Platform and Services. Please note that your continued use of our Platform and Services will mean that you have agreed and consented to any changes to these Terms of Service.