GrabAccess for persons with disabilities
The GrabAccess programme expands access to livelihood opportunities for persons with disabilities (PWDs) in Southeast Asia, enabling flexible and inclusive earning.
Grab’s Impact in 2025
6,207
persons with disabilities (PWD) driver-partners earned an income on Grab in 2025
PWD Identifier and GrabChat Notifications
Grab informs passengers when their driver-partner has a disability and provides guidance on respectful interaction.
Radius Adjustments
In Singapore, the Grab app algorithm automatically assigns closer deliveries for wheelchair-bound partners while monitoring earnings impact.
In-Car Communication Materials
Grab introduced communication flip cards in multiple markets to support communication with deaf driver-partners.
Deaf Driver-Partner Turned Bakery Supervisor at Jaya Grocer
Since 2016, Joey Kow has transitioned from a deaf driver-partner to a leader within the Grab ecosystem. By leveraging Grab’s wider ecosystem and her professional baking background, she now serves as a bakery Supervisor leading a team of 16 staff, while continuing to drive occasionally.
“Grab first gave me my first chance to earn a sustainable livelihood and then opened doors for me to continue my passion for baking and grow into a leadership role.”
Jaya Grocer Bakery Supervisor & Grab Driver-Partner
Malaysia
Greener hills, brighter homes: restoring forests and cutting emissions across Vietnam
Singapore Grab users support the country’s first large scale seagrass nursery
How we’re making short-term loans more accessible for Grab merchant-partners
Encountering issues with Grab services? Contact Grab Support via:
* Help Center in the Grab app
* Website: help.grab.com
* Hotline: +62 21 2350 7042
Grab Indonesia will only contact you using the following numbers:
* Consumers & Driver-Partners: +62 21 2350 7078
* GrabMerchant Partners: +62 21 8064 8787
* Incident Response Team: +62 21 2350 7077
Directorate General of Consumer Protection and Trade Compliance
Ministry of Trade of the Republic of Indonesia
WhatsApp Ditjen PKTN: +62 853 1111 1010
Indonesia
