Q: How to earn points when making transactions on Grab?
A: You can use OVO Points to pay for GrabBike, GrabCar, GrabExpress, GrabMart & GrabFood services, or redeem them for rewards in the GrabRewards catalog.
Q: What can I Redeem with OVO Points?
A: You can use OVO Points to pay for GrabBike, GrabCar, GrabExpress, GrabMart & GrabFood services, or redeem them for rewards in the GrabRewards catalog.
Q: Will my OVO Points expire?
A: OVO Points will remain active until the end of the twelfth (12th) month after the last transaction date. For example, if you earn 100 OVO Points on 5 January 2025, then both points will expire on 5 January 2026.
Encountering issues with Grab services? Contact Grab Support via:
* Help Center in the Grab app
* Website: help.grab.com
* Hotline: +62 21 2350 7042
Grab Indonesia will only contact you using the following numbers:
* Consumers & Driver-Partners: +62 21 2350 7078
* GrabMerchant Partners: +62 21 8064 8787
* Incident Response Team: +62 21 2350 7077
Directorate General of Consumer Protection and Trade Compliance
Ministry of Trade of the Republic of Indonesia
WhatsApp Ditjen PKTN: +62 853 1111 1010
