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Grab Trains 500 Driver Partners on Emergency and First Aid Response for Enhanced Passenger Comfort and Safety

As its continuous commitment to provide a safe and comfortable riding experience, Grab, the leading everyday super app in Southeast Asia, launched an emergency response and medical assistance training for 500 driver partners who are members of the Unit Reaksi Cepat (URC - Rapid Response Unit).

  • Grab conducts emergency response and medical assistance training for 500 Unit Reaksi Cepat (URC or Rapid Response Team) Grab partners.
  • The four-day training will include theoretical and practical training on emergency response and first aid.
  • Collaborating with strategic partners, Grab continuously innovates and educates to strengthen its commitment of providing a safe and comfortable riding experience.

JAKARTA, July 1st, 2019 – As its continuous commitment to provide a safe and comfortable riding experience, Grab, the leading everyday super app in Southeast Asia, launched an emergency response and medical assistance training for 500 driver partners who are members of the Unit Reaksi Cepat (URC – Rapid Response Unit). Supported by competent trainers and adequate facilities, this training is a part of GrabAcademy, an online training program for driver partners that aims to build up their skills and abilities for. The training will be conducted for four days from 1-4 July 2019 at the Grab Excellence Center and will include theoretical as well as practical training on emergency and first aid response.

According to data from the Traffic Management Center of the Jakarta Metropolitan Police, 657 people died due to traffic accidents during 2018 to early 2019. This fact has become one of the reasons for Grab to continuously improve their driver partner’s quality of life through training and by also reducing accident rates. Previously, Grab has also done similar trainings for GrabBike driver partners.

Neneng Goenadi, Managing Director, Grab Indonesian said that the safety of passengers and driver partners has been a part of Grab’s DNA since day one. Therefore, Grab really appreciates all driver partners who have been contributing to overcome and reducing traffic accident rates by joining the URC. “Utilizing the GrabAcademy training program, we collaborate with competent trainers to bring emergency and first aid response for hundreds of driver partners. We hope this activity will support them to offer their best service for passengers and also expand this program to other cities in Indonesia. Furthermore, we will also provide certifications for driver partners who have completed the training,” adds Neneng.

Head of Law Enforcement of the Jakarta Police Traffic Division, AKBP Muhammad Nasir also showed his support to the emergency and first aid response training for Grab driver partners.  He hopes this training will be able to reduce traffic accident rates in the future. “We really appreciate Grab’s initiatives to offer official training on emergency and first aid response for their driver partners and also create a safe and comfortable riding experience for passengers.”

In addition, Head of Regulation and Guidance Section of Jakarta’s Transportation Agency, Kelik Setiawan who also came to the event adds, “Passenger and driver’s safety and comfort are the most important aspect in transportation, and this will be achieved with the collaboration of DKI Jakarta’s citizens. I really appreciate that there are many Grab driver partners who care about this and continuously build their capacity to create a conducive traffic condition.”

Agus Budiono, GrabBike driver-partner and head of URC Grab Tanjung Barat appreciated the initiatives and assistance provided by Grab to its community. “This training really helps to improve the skills of our members in providing medical assistance to those in need, both passengers and other road users. I hope this kind of training can reach more driver partners to provide a safe and comfortable experiences for our users,” said Agus.

URC Grab is a community formed in 2017 that comes from the initiative of Grab driver partners who are contributing to creating conducive traffic conditions and support Polda Metro Jaya and Jakarta Transportation Agency’s policies. The establishment of URC is a tangible manifestation of the driver partners’ concern towards traffic problems.

Therefore, Grab engages URC members by giving them formal training in order to build their capacity to provide a safe and comfortable riding experience.

This program is a part of the various initiatives and technology innovations from Grab to continuously improve the safety and comfort riding experience with Grab. Last year, Grab launched #KarenaAman campaign, introduced the latest features of VoIP communications as well as passenger face verification technology. Moreover, Grab is also a pioneer of safety innovations such as the Share My Ride feature, the Emergency SOS button and Number Masking. There are around 3,000 GrabCar vehicles that are equipped with GrabSiaga cameras, a collaboration between Grab and JVCKENWOOD launched in 2018.

Through continuous collaboration and educational innovations with the police, the Transportation Agency, and the National Commission on Violence Against Women, Grab invites related partners to jointly create a comfortable and safe driving experience for all.

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