With Ride Cover, you’ll enjoy benefits of up to Rp350.000.000 under a Personal Accident plan on top of Grab’s existing coverage for just Rp1.000/ride. Plus, if your GrabCar pickup is delayed by 15 minutes above the waiting time shown in the app, get an Rp10.000 ride voucher applicable to all Grab rides, or Rp5.000 for GrabBike pickup delays. Perfect for unexpected delays on the road.

How Ride Cover works

Simply opt in to Ride Cover for Rp1.000 per trip. Upon opt in, Rp1.000 will be added to subsequent eligible fares.
In the event of an unforeseen accident, easily re-trace your ride in-app to file a claim.

You’ll be compensated if You’ll receive
You get into an accident during your eligible Grab ride A claim of up to Rp350.000.000 for death or permanent disability, on top of Grab's existing coverage*
Your pickup is delayed more than 15 minutes after the estimated arrival time GrabCar passengers: You will receive an Rp10.000 ride voucher applicable to all Grab rides.
GrabBike passengers: You will receive an Rp5.000 ride voucher applicable to all Grab rides.

The voucher will be added to "My Rewards" once your eligible journey has been completed; your voucher will be valid for six months

* Under Grab's personal accident plan for eligible Grab rides taken, GrabCar passengers are covered with an accidental death and permanent disablement coverage of up to Rp130.000.000. GrabBike passengers are covered with an accidental death and permanent disablement coverage of up to Rp50.000.000.

Extra protection made extra convenient

Enhanced protection

Get extra personal accident coverage of up to Rp350.000.000

Protection when you need it

One time opt in via the Grab app

Affordable peace of mind

Get covered for only Rp1.000 per ride

Frequently Asked Questions (FAQ)

1. Opt-In & Rides Eligibility

Ride Cover is a programme which comprises

(1) Personal Accident insurance product provided and underwritten by Chubb and

(2) Pick-up Delay Voucher made available to you by PT Grab Teknologi Indonesia while you are taking eligible Grab rides in Indonesia. 

There are two ways you can opt into Ride Cover.

(1) When you are booking a ride, you will see a screen that introduces Ride Cover to you.  You can select to opt into Ride Cover and proceed with booking your ride. 

(2) You can go to the Insurance Tile and click on Ride Cover under the “Explore Plans” tab.  You will be able to read all the important information relevant to Ride Cover and opt into Ride Cover from that page.

Once you have opted into Ride Cover, we will send you a message confirming your subscription. To check if you are opted into Ride Cover, you can go to the Insurance Tile and look under the “My Plans” tab to see the status of your Ride Cover plan.  If you do not see Ride Cover as one of your plans, it means you have not opted in.

If you are opted into Ride Cover, you will be charged the Ride Cover Fee (on eligible rides). You will also be able to see this on your Booking Screen and in the ride receipt that is emailed to you after your ride has been completed.

If you pay for any ride using cash or corporate billing, that ride will not be eligible for Ride Cover. You will not be charged the fee for the ride even if you are opted in.

Business rides using any service types are the only ride types not covered by Ride Cover.  If you are opted into Ride Cover and take a business ride, no fee will be charged and you will not enjoy the Ride Cover benefits for that ride.

Yes, you will be eligible for Ride Cover if you book a ride using GrabNow.

No. Once you have opted in, the fee will be added to every eligible ride.  If the fee is charged for a ride, that ride is covered by Ride Cover.

If your pick-up is delayed for more than 15 minutes after the given estimated arrival time, we will send you an inbox message to let you know that you qualify to receive either

(1) a  Rp5,000 Grab ride voucher for a 2-wheel service type

(2) a Rp10,000 Grab ride voucher for a 4-wheel service type.

You will only receive the voucher if you continued with that ride.

Pick-Up Delay Voucher is not an insurance product. It is an added feature exclusive to Ride Cover.

2. Booking Experience

If the fee was not charged, that ride is not eligible for Ride Cover and the pick-up delay benefit does not apply.

3. Opt-Out Experience

If you have previously opted into Ride Cover, you can go to the Insurance Tile and click on Ride Cover under the “My Plans” tab.  You will be able to opt out by clicking on the plan.

4. Payout Experience

If you qualify for the voucher (your pick-up was delayed for more than 15 minutes and you completed your ride), you will receive an inbox message informing you that you have received the Grab ride voucher from us.  You can find this voucher under the “My Rewards” tab in GrabRewards.

If you cancelled the pick-up delayed ride, you will not receive the Grab ride voucher. You must continue with and complete the ride in order to be eligible for the voucher.

No, you only qualify if you complete the ride.  Please submit a query to Grab Customer Support so we can help you.

5. Fraud Management Experience

Fraudulent activity has been detected on your Grab account.  Please submit a query to Grab Customer Support so that we can help you.

6. Personal Accident

Any pre-existing conditions are not included. Please refer to policy wording for the definition of a pre-existing condition and a complete list of exclusions.

Got a question?​

You can contact Grab customer support at:

Hotline: +62 21 8064 8767 (24/7 hotline)

You can also visit our Help Centre for more information.

Chubb has three insurance operations in Indonesia: general insurance, life insurance and sharia general insurance. Its general insurance operation (PT Chubb General Insurance Indonesia) provides a comprehensive range of general insurance solutions for individuals, families and businesses, both large and small. With strategically located offices, the company offers its products and services through a multitude of distribution channels, including banks, multi-finance companies, brokers and independent distribution partners. Its general insurance offerings are complemented by an array of sharia general insurance products via its subsidiary company, PT Asuransi Chubb Syariah Indonesia (Chubb Syariah), and life insurance products via its sister company, PT Chubb Life Insurance Indonesia (Chubb Life).

More information can be found at www.chubb.com/id.

The Personal Accident Insurance (“Insurance Product”) is undertaken by PT Grab Teknologi Indonesia as master policyholders of the Insurance Product. The Insurance Product is underwritten by PT Chubb General Insurance Indonesia. Please note that PT Chubb General Insurance Indonesia and PT Grab Teknologi Indonesia may agree to make changes to the Insurance Product from time to time without prior notice to you.

PT Chubb General Insurance Indonesia is registered and supervised by Otoritas Jasa Keuangan.