Consumer

The New Family Account BETA. For everyone's peace of mind. Including yours.

Create Family Account

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Overview

We know managing rides for your loved ones can be stressful, especially when you can’t be there with them in person. That’s why we’re introducing the new Family Account.

Why Family Account

Get timely updates on your family's rides

Track their ride directly from your app, so you don't have to check on them every 5 minutes.

Communicate with the driver easily

Reach the driver via Chat. In case anyone forgets anything (like their glasses!)

Pay for family member's rides from one wallet

Someone's low on balance? No problem. Pay for their ride from the Family Account.

Our Commitment to Safety

You control who sees your information

Our app and backend systems employ best-in-class security frameworks that guard users’ accounts, transaction data, e-wallet, and other private information.

Every transaction is protectedOur app features are continually strengthened and protected by the latest technology and our stringent processes, so users can do what they need with peace of mind.

Our app features are continually strengthened and protected by the latest technology and our stringent processes, so users can do what they need with peace of mind.

A safer experience for all

No consumer should have to feel unsafe while using any of our services. Grab is always on standby to ensure a smooth and secure experience.

Learn more

FAQs

Got questions? We’ve got answers.

For more questions, please visit our Help Centre.

What is Family Account
Be part of your family’s journey whenever they use Grab! With a Family Account, you can now have peace of mind knowing that your family is traveling safely with Grab.

Receive real-time trip updates and pay for your family’s rides, all within the convenience of your Grab app.
Who can use the Family Account
Family Account is available for everyone you nominate as a family member, as long as they are 18 years old and above. You can add up to 9 members into your Family Account and start receiving trip updates from your Grab app.
How do I set up and update my Family Account
To create your Family Account, follow these steps below:

1. On your Grab app home screen, tap Account > Create Family Account.

2. Agree to the Terms of Service.

3. Share your contacts list with Grab and select family members from your contacts list You can select up to 9 members.

4. Select a payment method. This will be shared with your family members, whenever they need your help to pay for their bookings. Please note that each Grab user can only create one Family Account. If you are already a member in another Family Account, you will not be able to create a separate Family Account.
How do I use my Family Account to book a ride
To book a ride via your Family Account:

1. Proceed to enter your Pick-up and Drop-off points.

2. On the Profile screen, tap Family.

3. If you’ve joined a Family Account, it will be selected for you by default.
How does location sharing work for Family Account
Enjoy hassle free location sharing and live Group Chat when you book a ride using Family Account. If you have selected Family as your ride profile, and your location will be automatically shared with your family admin.

Your Family Admin will be able to see all the members’ ongoing rides and past rides from the Activity page.

If you’re uncomfortable to share your ride location with your Family Admin, please book your rides using your Personal profile.

Your safety is important to us, and even more so to your Admin. We want your family to have peace of mind when you are traveling with Grab, and the best way to do so is for them to know where you are.
How can members use my shared payment
Proceed to book per usual and make sure to tap your Family profile.The Admin’s shared payment will be selected for by default. Members will have the flexibility to switch to their personal payment methods if they do not wish to use a shared payment method.