Good or bad – we want to know
We’ve launched a rating feature where you can tell us more about your trip
at the end of each job. This brand new feature is designed to measure your
satisfaction and identify areas for improvement.
Whether you’ve just had a pleasant trip or if your experience fell short,
tell us! We want to know.
Your feedback can make an impact
You are a vital part of our Grab community. That’s why we need your help
to make Grab better for everyone.
Your feedback will be used to better shape and enhance the Grab experience for
our community, especially in these key areas.
Reduce location-based issues
Identify problematic passengers
Improve payment experience
So that other drivers like you can enjoy smoother, hassle-free journeys.
After completing your job, you’ll be prompted to rate your trip.
If your experience fell short, point out the relevant issue(s) you’ve encountered on your location, passengers or payments.
Submit your feedback and it'll be logged with our Customer Experience team!