We aim to be better for you.

As our driver-partner, your experience with Grab matters to us. That’s why we’re making constant improvements to ensure that driving with us is safer, more seamless, and more rewarding.

Making rides more seamless for you.

We’re constantly improving, to make your ride experience with us as flexible and seamless as possible.

GrabChat Picture Messages

To help you find your passengers quickly, they can now send an image of their exact location to you.

GrabChat Voice Messages

Forego the hassle of texting your passenger while on your way to pick them up. Get your message through easily with a voice message instead.

Recommended Entrances and Pick-up Points

We’ve added 4 million pick-up points across SouthEast Asia. With a wider range of pick-up points to select from, it’s now more convenient for you to pick a recommended and easier to reach location, especially in busy areas or at places with multiple entrances.

Change Destination

To give you added flexibility in your rides, we’ve given you the option to change your destination or drop-off point while still in transit. Your fare will be updated, taking into account the distance already travelled.

Coming soon in December 2018

Cancel Anytime

Keyed in a wrong destination? Changed your mind? Cancel your booking during the driver-search phase with no penalty or charges incurred.

Improved Map Accuracy

Our map is constantly improved for accuracy by crowdsourcing data from your geo-related feedback and driver reports.

Driver Reallocation After Cancellation

For a more seamless booking experience, we’ll automatically reallocate another driver to pick you up in the event of a driver cancelling on you.

Saved Places

Save your favourite destinations like home and office for faster booking.

Coming soon in December 2018

Revamped App Home Screen

Grab is now so much more than rides. Our new app home screen gives you easy access to all our services, from rides, food delivery, payment and more.

Trip Rating

We’ll automatically display post-trip feedback based on the rating you’ve given your driver and what’s relevant to your ride. This makes it easier for you to give us feedback for an improved experience in the future.

Coming soon in December 2018.

Interested to find out how we’re improving the experience for our passengers as well?

Find out more