- Ensure your brakes work after unlocking
- Wear a helmet before you ride
- Press the foot brake to slow down or stop
- Dismount and walk when you’re on steep, uneven or wet surfaces
- Ensure your headlights are always on
- Wear shoes to protect your toes
- Always be aware of your surroundings
- Do not exceed 15km/hr speed limit
- If you have to ride on roads, always ride on the left and in the same direction as the traffic
- Do not ride with another person on one scooter
- Always return scooter to a GrabWheels parking lot to avoid a Rp. 300k penalty
Tips to ride safe and ride well:
Forward Together
Encountering issues with Grab services? Contact Grab Support via:
* Help Center in the Grab app
* Website: help.grab.com
* Hotline: +62 21 2350 7042
Grab Indonesia will only contact you using the following numbers:
* Consumers & Driver-Partners: +62 21 2350 7078
* GrabMerchant Partners: +62 21 8064 8787
* Incident Response Team: +62 21 2350 7077
Directorate General of Consumer Protection and Trade Compliance
Ministry of Trade of the Republic of Indonesia
WhatsApp Ditjen PKTN: +62 853 1111 1010