1. OVO Integrated Services Availability on Grab Application

a. OVO may, from time to time, provide access and functionality to use the Integrated OVO Services through the OVO App. Therefore, the Integrated OVO Services can be accessed and used directly within the Grab App.

b. The types and scope of OVO Integrated Services that will be provided through the Grab Application include all types of OVO Services that are made available on Grab Application as enabled by OVO from time to time.

2. Accountability and Responsibility

a. Unless expressly stated and announced otherwise by OVO and GTI, access and use of OVO Integrated Services on Grab Application does not change OVO’s role as the provider of OVO Integrated Services.

b. All access to and use of OVO Integrated Services are monitored, processed, recorded, and operated solely by OVO through OVO’s electronic system. Therefore, all responsibility related to inquiries or complaints regarding issues with OVO Integrated Services caused by damage, hacking, or disruption to OVO Integrated Services is entirely the responsibility of OVO as the service provider.

c. OVO is fully responsible for the accuracy, security, and reliability of access and use of OVO Integrated Services on Grab Application, and any transaction data generated therefrom.

d. Except for the use of OVO Integrated Service that is directly related to the purchase and payment of Grab services or services on Grab Application, GTI does not process and store data on access and use of OVO Integrated Services. Therefore, GTI shall not be held responsible for any issues, complaints, or disputes arising from access and use of OVO Integrated Services. This provision is also excluded if the issues or complaints are proven to be caused directly by GTI’s failure to provide Grab Application and maintain the security and continuity of Grab Application.

e. OVO is the data controller for personal data processed through OVO Integrated Services, and GTI does not process personal data submitted for the purpose of OVO Integrated Services, unless the access and use of OVO Integrated Services are directly related to the purposes of Grab services or services on Grab Application usages. Personal data processing by OVO and GTI respectively is specified further under OVO Privacy Notice and Grab Privacy Notice.

3. User Confirmation Statement

By using the OVO Services on Grab Application, You acknowledge and agree that:

a. Service Implementation: All implementation and settlement of access and use of OVO Integrated Services are fully operated, controlled, and supervised by OVO independently.

b. Service Supervision: All recording and history of access and use of OVO Integrated Services are entirely within the recording and monitoring system managed by OVO.

c. User Complaints: Any complaints, disputes, or claims related to OVO Integrated Services, excluding issues related to availability, security, or disputes related to the Grab App or Grab services, should only be addressed to OVO through the User Support Center at 1500696 or by email at cs@ovo.id. However, OVO may allow inquiries, complaints, or requests to be submitted through the Grab helpline. If you submit a question, complaint, or request through the Grab helpline, you agree that we may disclose your personal data to GTI for the purpose of handling and resolving your question, complaint, or request. For clarity, all handling and resolution of your questions, complaints, or requests related to OVO Integrated Services will be handled and resolved entirely by OVO. GTI only acts as a facilitator for the provision and delivery of assistance from OVO. Therefore, GTI cannot be held responsible for any errors or failures by OVO in handling and resolving your questions, complaints, or requests related to the OVO Integrated Services.

d. Entry Point: GTI only provides an entry point for accessing and using the OVO Integrated Services. Therefore, GTI cannot be held responsible for any issues, complaints, or disputes arising from the availability, security, and continuity of the OVO Integrated Services, unless such issues, complaints, or disputes are proven to be directly caused by GTI’s failure to maintain the availability and security of the Grab App, which directly impacts the availability and security of the OVO Integrated Services.

e. Compliance: OVO Integrated Services functionality, OVO Integrated Services, and all related transaction processes are subject to supervision and regulation by Bank Indonesia and applicable laws and regulations.

f. Changes: These Service Notice may change from time to time at OVO’s discretion. Any changes will be notified to Users before they take effect in accordance with applicable laws and regulations.

g. Entirety: All provisions in the OVO User Terms and Conditions remain valid for access and use of OVO Integrated Services on Grab Application.