To build a financially inclusive society, we are continuously developing and enhancing our products so they are simpler to use, more transparent, and offer more flexibility.
Our users place a great deal of trust in us when using our services, so we want to build safe and secure systems for them to easily transact with our everyday entrepreneurs and be able to do more financially with peace of mind.
Learn more
Learn more
Encountering issues with Grab services? Contact Grab Support via:
- Help Center in the Grab app
- Website: help.grab.com/passenger/en-id/
- Hotline: +62 21 2350 7042
Grab Indonesia will only contact you using the following numbers:
- Consumers & Driver-Partners: +62 21 2350 7078
- GrabMerchant Partners: +62 21 8064 8787
- Incident Response Team: +62 21 2350 7077
Directorate General of Consumer Protection and Trade Compliance
Ministry of Trade of the Republic of Indonesia
WhatsApp Ditjen PKTN: +62 853 1111 1010