Sustainability at Grab

Grab was founded on the belief that a technology company could both run profitably and create sustainable impact. As a triple bottom line company, we seek to ensure that our profitability is tied to the welfare of the communities we operate in, and the protection of the environment for future generations to come.

Sustainable Partner Livelihoods

Grab is committed to creating opportunities for everyday entrepreneurs to build sustainable livelihoods, and their resilience to navigate macroeconomic challenges.

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    Socioeconomic empowerment

    Access to earning opportunities for millions in Southeast Asia.

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    Our driver-partners

    Providing flexible earning opportunities and improving their economic resilience.

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    Our merchant-partners

    Digitalisation of businesses and empowering them with tools to grow.

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    Platform safety

    Grab strives to continually create safe journeys for everyone.

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    People and culture

    Grab is committed to providing a positive work environment that promotes employee wellbeing, productivity and growth.

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    Socioeconomic empowerment

    Access to earning opportunities for millions in Southeast Asia.

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    Our driver-partners

    Providing flexible earning opportunities and improving their economic resilience.

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  • 3/5

    Our merchant-partners

    Digitalisation of businesses and empowering them with tools to grow.

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  • 4/5

    Platform safety

    Grab strives to continually create safe journeys for everyone.

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  • 5/5

    People and culture

    Grab is committed to providing a positive work environment that promotes employee wellbeing, productivity and growth.

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A Lasting Planet

Grab has set a Carbon Neutral and Zero Waste to Nature by 2040 goal. We believe that preserving the environment and minimising climate change impact would ensure long-term economic success for our partners and community.

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    Reducing our carbon footprint

    Carbon Neutral by 2040

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    Food packaging waste

    Grab is committed to achieving zero packaging waste to nature by 2040.

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    Reducing our carbon footprint

    Carbon Neutral by 2040

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    Food packaging waste

    Grab is committed to achieving zero packaging waste to nature by 2040.

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Cheryl Goh

Group Head of Marketing & Sustainability

We have to adopt practical solutions that are tailored to the needs and barriers existing in the region.”

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  • Socioeconomic Impact

    Socioeconomic empowerment

    Grab seeks to empower our partners, providing them with greater access to earning opportunities, and equip them with tools to participate in the rising digital economy.

    Our impact

    >10 million

    Registered partners who have an opportunity to earn an income on Grab. (1)

    US$ 10.6 billion

    In 2022, our driver-and merchant-partners earned more than US10.6 billion on the Grab platform.(2)

    >1 million

    Partners who have taken at least in course to upskill themselves in 2022.(3)

    2,100 PWDs

    As of end 2022, we have more than 2,100 persons-with-disabilities actively earning an income on our platform. (4)

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    1.

    Includes driver-partners, merchant-partners and Kios agents.

    2.

    Includes earnings by driver-partners and merchant-partners. ‘Driver-partner earnings’ is defined as the fare, bonuses, tips and fees, net of commission. ‘Merchant-partner earnings’ is defined as the total order bill, including taxes charged by the restaurant/merchant net of commission, Grab advertising spend and promotion costs.

    3.

    Upskilling courses do not include mandatory and onboarding courses.

    4.

    Had at least one transaction within the year of 2022.

  • Socioeconomic Impact

    Our driver-partners

    Grab provides flexible earning opportunities to a diverse group of driver-partners and looks for ways to improve their economic resilience.

    Our reach

    5 million

    Driver-partners registered to provide mobility and delivery services across Southeast Asia.

    Flexibility and ease of access

    Driver-partners choose platform work for its flexibility and ease of access,

    80%

    Driver-partners cite flexibility as top reason for working on digital platforms like Grab. (1)

    30%

    Driver-partners were previously not earning an income before joining Grab.

    59%

    Driver-partners enjoyed higher average monthly earning after joining Grab.

    Sustainable earnings

    Grab looks at ways to improve our driver-partner earnings, leveraging technology to reduce idle time and complete bookings more efficiently.

    72%

    Driver-partners earn from more than one service on the Grab platform.(2)

    10%

    Increase in average earning per online hour3 in 2022, compared to 2021.(3)

    Insurance protection

    100%

    Driver-partners are covered by work-related accident insurance at no costs, with options to top-up coverage.

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    1.

    Based on an online survey of 7,037 respondents, conducted by Ipsos from 16 December to 21 December 2022 in Indonesia, Singapore, Malaysia, Thailand, Philippines and Vietnam.

    2.

    Measures the proportion of driver-partners that have transactions on two or more Grab services, including but not limited to GrabCar, GrabBike, GrabFood, GrabMart and GrabExpress.

    3.

    Average of total monthly driver-partner earnings over total monthly driver-partner online hours, where online hours refers to the duration for which driver-partners have their driver application active, including idle time between trips, transit time to pick up passengers or orders, and the trip duration.

  • Socioeconomic Impact

    Our merchant-partners

    Grab supports our merchant-partners with their digitalisation journey and empowers them with tools and services to capture growth opportunities from the digital economy.

    Our reach

    5 million

    Merchant-partners and GrabKios agents registered on the Grab platform.

    83%

    Registered merchant-partners which are small businesses. (1)

    26%

    Increase in average monthly earnings by small merchant-partners. (2)

    Tools for growth

    Grab empowers our merchant-partners to capture growth online with tools and services, such as accessible advertising as well as data and insights

    6X return

    Per dollar that our small-merchant partners spent on advertising, on average.(3)

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    1.

    “Small merchant-partner” refers to medium, small and micro enterprises on the Grab marketplace which provide GrabFood and GrabMart offerings. They are non-quick service restaurants and stores with a lower annual turnover on the marketplace when compared against international food or grocery retail chains.

    2.

    Average earnings of a merchant-partner per active month in 2021 compared against their average earnings per active month in 2022, for merchant-partners that joined the platform in 2021. ‘Merchant-partner earnings’ is defined as the total order bill, including taxes charged by the restaurant/merchant net of commission, Grab advertising spend and promotion costs.

    3.

    Total basket value generated from advertisements over the amount spent on advertisements.

  • Socioeconomic Impact

    Platform safety

    Our goal is to have zero preventable physical incidents on our platform.

    Our impact

    99.99%

    Rides and deliveries on our platform that occurred without incident. (1)

    5.5X safet

    Grab rides were 5.5 times safer regionally when benchmarked against LTA QoS. (2)

    Leveraging technology

    Grab has implemented technological features that help to improve safety on our platform, across all users’ journeys. These include AI-powered facial recognition system, and telematics data to improve driving and riding behaviours. In 2022, we developed and rolled out two first-in-Southeast Asia safety features, AudioProtect and Quiet Ride.

    Zero-tolerance policy

    Grab has a zero-tolerance policy for sexual harassment and sexual assault on our platform. We leverage various technologies, policies and measures to prevent such incidents.

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    1.

    Defined as all reported and validated road safety incidents caused by driver-partners or passengers across our mobility and delivery businesses in 2022, including road accidents, harassments and crimes.

    2.

    Includes mobility rides on the Grab platform. The Singapore’s Land Transport Authority’s (LTA) Quality of Service (QoS) measures how well transport companies providing point to point transport services manage service quality, including safety indicators, and is used as a benchmark for the region as not all countries have a published or defined set of standards, and because Singapore has high safety standards for its taxi and ride-hailing industry.

  • Socioeconomic Impact

    People and culture

    At Grab, we recognise that people are at the core of our ability to achieve our mission.

    Human Capital Development

    We value all our employees and are invested in helping them to grow, improve and develop. We recognise that this is vital to the growth and productivity of Grab.

    86%

    The results of our last Grabber Engagement Survey showed that 86% of employees recommend Grab as a great place to work.

    Diversity and Inclusion

    We are committed to empowering diverse voices in our organisation and ensuring that our employees feel safe, respected and included.

    We target to have 40% women in leadership positions by 2030.

Up Next
  • 1/5

    Socioeconomic empowerment

    Access to earning opportunities for millions in Southeast Asia.

    Read More
  • 2/5

    Our driver-partners

    Providing flexible earning opportunities and improving their economic resilience.

    Read More
  • 3/5

    Our merchant-partners

    Digitalisation of businesses and empowering them with tools to grow.

    Read More
  • 4/5

    Platform safety

    Grab strives to continually create safe journeys for everyone.

    Read More
  • 5/5

    People and culture

    Grab is committed to providing a positive work environment that promotes employee wellbeing, productivity and growth.

    Read More
  • 1/5

    Socioeconomic empowerment

    Access to earning opportunities for millions in Southeast Asia.

    Read More
  • 2/5

    Our driver-partners

    Providing flexible earning opportunities and improving their economic resilience.

    Read More
  • 3/5

    Our merchant-partners

    Digitalisation of businesses and empowering them with tools to grow.

    Read More
  • 4/5

    Platform safety

    Grab strives to continually create safe journeys for everyone.

    Read More
  • 5/5

    People and culture

    Grab is committed to providing a positive work environment that promotes employee wellbeing, productivity and growth.

    Read More
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  • Environmental Impact

    Reducing our carbon footprint

    Grab believes the environment and social issues are interdependent. We commit to reducing Grab’s greenhouse gas emissions and build a sustainable journey for everyday users.

    Our roadmap to Carbon Neutral by 2040

    Immediate Term
    2021

    All Grab corporate offices are powered by 100% renewable energy.

    100% Grab-owned 2-wheel rental vehicles in Indonesia are electric vehicles.

    Medium Term
    2030

    Achieve 100% net zero emissions for all Grab premises.

    Achieve 100% low emission vehicles for ride-hailing in Singapore.

    Long Term
    2040

    Achieve carbon neutrality; residual emissions will be offsetted, while we continue our pursuit towards zero emission vehicles.

    Our impact

    48,000 t CO2e

    Greenhouse gas emissions reduced through zero-emission transportation modes (walkers/cyclists), low emission rental vehicles (EVs/hybrids) and efficiency optimisation

    Transitioning to low emission vehicles

    Grab works with governments, automakers and infrastructure players to build a sustainable and inclusive electrification ecosystem across the region.

    4.4 million

    Rides in Singapore that were taken with the eco-friendly toggle switch on, allowing passengers to opt for preferential allocation of low emission vehicles.

    ~50%

    Grab deliveries in Singapore made by cyclists and walkers, who produce zero emissions.

    >800

    Battery swap stations deployed in Indonesia with partners to support the adoption of two-wheel EVs.

    In Indonesia, Arifin Tasrif, the Minister of Energy & Mineral Resources affirms Grab’s commitment to building a sustainable transportation system.

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    Renewable energy for Grab's premises

    100%

    Since 2021, all of Grab’s offices across 12 countries worldwide are fully powered by renewable energy. 1

    We aim to minimise energy usage and use renewable energy to power all our premises, including operation hubs and data centres by 2030.

    EP 100

    Grab has committed to Net Zero Carbon Buildings by 2030 as a member of Advancing Net Zero.

    Sustainable business & technology practices

    >9000 t CO2e

    Greenhouse gas emissions reduced through efficiency optimisation efforts that utilise AI-enabled algorithms, and shared mobility solutions such as GrabShare and GrabHitch.

    Grab will continue to establish responsible corporate standards and practices to guide those in our community on the sustainable practices.

    Carbon avoidance & removal programmes

    Reducing emissions is our top priority. For residual emissions, Grab will invest in high quality carbon avoidance and removal programmes in Southeast Asia.

    In 2022, we have extended our carbon offset toggle from rides to include deliveries.

    ~30,000 t CO2e

    Greenhouse gas emissions avoided through the retirement of carbon credits funded by consumers’ carbon offset contributions.

    >200,000

    Planting of trees in the region also funded through the carbon offset contributions.

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    1.

    Through the purchase of Renewable Energy Certificates (RECs) that meet international standards such as I-REC and TIGR, and are sourced locally where available in order to encourage greener country electricity grids where we operate. The 12 countries are Singapore, Cambodia, China, India, Indonesia, Malaysia, Myanmar, Philippines, Thailand, Vietnam, Romania and the United States.

  • Environmental Impact

    Food packaging waste

    Grab is committed to minimising the impact of food packaging to the environment and proactively seek and develop sustainable and inclusive solutions with ecosystem players.

    Zero packaging waste by 2040

    Near Term
    2025

    Reduce unnecessary waste (e.g. overpackaging and excessive items such as sauce sachets and napkins).

    Replace single-use plastics with compostable options.

    Medium Term
    2030

    Achieve 30% plastic packaging diversion by 2030.

    Develop mechanisms to perform collection and increase adoption of reusable and recyclable packaging.

    Long Term
    2040

    Achieve zero packaging waste in nature by 2040.

    Drive circularity at scale.

    Packaging waste footprint

    166,600 tonnes

    Estimated packaging waste facilitated through the Grab platform in 2021.

    Reduce

    The most effective way to manage waste is to not create it. Grab seeks to reduce overpackaging and excessive consumption of items.

    >8,100 tonnes

    Waste diverted from landfills in 2022, including 898 million sets of single use cutlery.1

    Reuse

    We encourage our merchant-partners to adopt reusable packaging through partnerships as it can greatly reduce waste.

    We will look to develop mechanisms to perform collections and increase adoption of reusable packaging.

    Recycle

    Grab leverages our ecosystem to promote recycling, collecting back precious resources that can be used to produce new materials.

    10,000 kg

    Recyclables sent to recycling centres through more than 3,000 GrabExpress orders in Indonesia.

    Replace

    Where we are unable to reduce or reuse, we can mitigate our impact by replacing packaging with eco-friendly alternatives.

    Since 2019, Grab has been sourcing for and negotiating with suppliers for bulk pricing on behalf of its merchant-partners to make it more affordable to replace packaging with more eco-friendly alternatives.

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    1.

    Includes reduction efforts from cutlery opt-out feature, with weight derived using an approximation of 9g per set of cutlery saved, reduction of food waste through the Starbucks Foodshare Programme in the Philippines and recycling initiative in partnership with Danone-Aqua and Octopus in Indonesia.

Up Next
  • 1/2

    Reducing our carbon footprint

    Grab seeks to reduce carbon emissions by adopting mitigative and adaptive strategies.

    Read More
  • 2/2

    Food packaging waste

    Grab is committed to minimising the waste generated on our platform.

    Read More
  • 1/2

    Reducing our carbon footprint

    Grab seeks to reduce carbon emissions by adopting mitigative and adaptive strategies.

    Read More
  • 2/2

    Food packaging waste

    Grab is committed to minimising the waste generated on our platform.

    Read More
Grab Vietnam
Forward Together

Grab Company Limited
Address: Mapletree Business Centre Building, 1060 Nguyen Van Linh, Tan Phong Ward, District 7, Ho Chi Minh City, Vietnam
Enterprise No.: 0312650437 issued by the Department of Planning and Investment of Ho Chi Minh City on February 14th, 2014
Legal Representative: Alejandro Osorio
Position: Managing Director

Dịch vụ trung gian thanh toán do Công ty Cổ phần Công nghệ và Dịch Vụ Moca cung cấp. Mã số doanh nghiệp: 0106254974