Impacting lives by connecting Southeast Asians
GRAB SOCIAL IMPACT REPORT 2019/2020
Dedicated to our everyday heroes
During the pandemic, we saw a community of strangers connected in more ways than they realise, through the good that they do. Every driver-, delivery- and merchant-partner, every health and essential service worker, and every Grab customer, who supported each other—we dedicate our efforts, and this report to you.
We’ve committed $40 million and launched
>100 initiatives
to support our partners through the pandemic
More delivery orders meant
more income opportunities for
115,000
new delivery-partners
>78,000
new merchant-partners joined Grab, opening up new opportunities for their busines
>2 million
face masks, sanitisers, and gloves were distributed to driver- and delivery-partners
Implemented hygiene protocols like
To thank their driver- and
delivery-partners, customers left
74% more tips
during COVID-19
>700,000 meals
were donated to Grab driver- and delivery-partners by kind-hearted customers
Partnering with governments to solve challenges of the pandemic
Supported distribution of
government financial aid for Grab driver- and delivery-partners and underprivileged households
Eased burden on healthcare systems by supporting
contact tracing effortsin the 8 countries we operate in
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Grab Company Limited
Address: Mapletree Business Center, 1060 Nguyen Van Linh, Tan Phong Ward, District 7, Ho Chi Minh City, Vietnam
Enterprise No.: 0312650437
Legal Representative: Nguyen Thai Hai Van
Position: Managing Director
Jessyca
Jessyca and her mother have been running a small stall in the market since 2004. They sell a range of daily food supplies such as oil, noodles, nuts, and herbs at the Pasar Poris Tangerang Wet Market.
When COVID-19 hit, many customers stopped going to wet markets altogether, causing their sales to drop by about 40%. At first, they tried setting up their own online deliveries, but without any employees, it was difficult for them to manage the delivery runs on their own, especially when they started to get orders from further locations.
That was when they decided to use GrabExpress. This way, they could complete more orders and reach even more customers. “Now our sales have doubled! We have a wider reach and we even get orders from out of town,” Jessyca said.
GrabFood delivery-partner, Thailand
GrabFood delivery-partner, Thailand
Lek has been a Grab driver-partner for 2 years now. Since he joined, he has been doing it all—getting people around with GrabBike, delivering things with GrabExpress, and bringing food to customers with GrabFood.
He may have a hearing impairment, but clearly, that has not slowed him down in any way. If anything, it taught him ways to adapt, and how to be resilient in the face of challenges.
When the roads started to empty during COVID-19, he began to receive less and less transport jobs. It was tough, but he was determined. He embraced the challenge and started to take on more GrabFood jobs.
Although Lek receives aid from the government, he is eager to drive and deliver with Grab so he can earn extra income to save money, as well as to support his family.
GrabFood delivery-partner, Thailand
Komsan Chiyadis
GrabFood delivery-partner, Thailand
COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.
As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.
Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.