Dine Out Services and GrabMerchant In-Store Solution Terms and Conditions

Last modified: 22 July 2026

These Dine Out Services and GrabMerchant In-Store Solution Terms and Conditions (“Dine Out Services and GrabMerchant In-Store Solution T&Cs”) consist of 3 parts:

I. Platform Service for Dine Out Services and GrabMerchant In-Store Solution Terms and Conditions offered by Grabtaxi (Thailand) Co., Ltd. (“Grabtaxi”);  

II. GrabPay Payment Service Agreement offered by GPay Network (T) Limited (“GPay”); and

III. PayLater by Grab Merchant Agreement offered by GTech (T) Co., Ltd. (“GTech”). 

(Grabtaxi, GPay and GTech are collectively referred to as “Grab”). 

By using the Dine Out Services (“Dine Out Service”), GrabMerchant In-Store Solution (“GrabMerchant In-Store Solution”) and other relevant services, Merchant agrees that Merchant has read, understood, agreed and accepted all terms and conditions of these Dine Out Services and GrabMerchant In-Store Solution T&Cs, as may be amended from time to time at Grab’s sole discretion. Merchant is obliged, at its sole responsibility, to monitor and review the amendment of the Dine Out Services and GrabMerchant In-Store Solution T&Cs throughout Merchant’s use of the relevant services. Merchant’s continued use of the aforementioned services after any such amendments, whether or not reviewed by Merchant, shall constitute Merchant’s agreement and acceptance to be bound by such amendments. 

I. Platform Service for Dine Out Services and GrabMerchant In-Store Solution Terms and Conditions 

1. The Platform Service for Dine Out Services and GrabMerchant In-Store Solution Terms and Conditions is subject, form a part of, and in relation to (i) Merchant’s existing GrabFood merchant contract (“Merchant Contract”), (ii) the relevant addendums to the Merchant Contract, (iii) the Terms of Service: Transport, Delivery and Logistics(“ToS”), and (iv) other relevant Grab’s policies and codes of conduct applicable to Merchant (“Grab’s Policies”). 
2. In particular, any capitalized terms used but not defined in Platform Service for Dine Out Services and GrabMerchant In-Store Solution Terms and Conditions shall bear the same meaning as those defined in the Merchant Contract and/or the ToS (unless the context otherwise requires).
3. Merchant agrees that all terms and conditions stipulated under the Merchant Contract, the relevant addendums to the Merchant Contract, ToS, and Grab’s Policies shall remain valid and unchanged. In the event of any conflict or inconsistency between Platform Service for Dine Out Services and GrabMerchant In-Store Solution Terms and Conditions, Merchant Contract, the relevant addendums to the Merchant Contract, ToS or Grab’s Policies, the conflict or inconsistency shall be resolved in accordance with the following descending order of precedence (from high priority to low priority): 

(a) the relevant addendums to the Merchant Contract;

(b) Platform Service for Dine Out Services and GrabMerchant In-Store Solution Terms and Conditions;

(c) Merchant Contract;

(d) ToS; and

(e) Grab’s Policies

4. Dine Out Service

4.1 Dine Out Services consists of 2 main types as follows:

(a) Dine out voucher: a service where Merchant is able to sell dine out vouchers (the details of which shall be solely determined by Merchant) on the Application and the Customer/Consumer who purchases the dine out vouchers can use the same for dine out experience at Merchant’s restaurant.

(b) Dine out Discount: a service where Merchant is able to offer dine out discounts (the quantum of which shall be determined by Merchant) on the Application, and the Customer/Consumer who dines out at the Merchant’s restaurant can get a discount from the total bill by making a payment through the Application. 

Dine Out Services may consist of other services in connection with those mentioned main services.

4.2 Dine Out Voucher

4.2.1 Merchant shall provide all information as requested by Grab to provide the dine out voucher service to you.

4.2.2 Merchant shall be solely responsible for (i) determining the terms and conditions (including benefits) to the Customer/Consumer as per details in any relevant dine out vouchers sold by Merchant on the Application and (ii) any claim by the Customer/Consumer or any third party (including government agencies) with respect to the dine out voucher sold on the Application. Grab shall have no involvement or responsibility for any damages arising therefrom and/or any non-compliance with applicable laws in relation to the terms and conditions of dine out vouchers sold to the Customer/Consumer on the Application.

4.2.3 Merchant agrees to set the redemption period for each and every dine out voucher to be at least 7 (seven) days and not exceed, at the maximum, 60 (sixty) days from the Customer/Consumer purchase date. 

4.2.4 Merchant agrees and acknowledges that the dine out voucher purchased by the Customer/Consumer can be refunded at any time during the redemption period of such dine out voucher pursuant to the dine out voucher terms and conditions applicable to the Customer/Consumer. In this regard, Grab may release the payment already received from the Customer/Consumer to the applicable Customer/Consumer pursuant to such dine out voucher’s terms and conditions. Grab shall have no involvement or responsibility for any damages arising therefrom and/or non-compliance with applicable laws in relation to the terms and conditions of dine out vouchers sold to the Customer/Consumer on the Application.

4.2.5 Merchant agrees and acknowledges that Grab shall remit the money received from the Customer/Consumer to you (within the agreed payment terms in the Merchant Contract) after the Customer/Consumer has successfully redeemed the dine out voucher at the restaurant. Merchant agrees and acknowledges that in case a user has successfully purchased a dine out voucher via Grab Application but does not redeem the dine out voucher with the Merchant within the period specified in the dine out voucher. Merchant agrees and consents that the ownership of the amount that Grab has received from the user for user’s purchase of dine out voucher, which remain unused by the user, shall be transferred to Grab upon the expiry of such period specified in the dine out voucher. In such event, Grab shall not have a duty to remit the amount to Merchant and Merchant shall not have a duty to pay for dine out services fee to Grab.

4.2.6 In the event where the dine out voucher purchased by the Customer/Consumer has not been redeemed within the redemption period specified in applicable terms and conditions of the relevant dine out voucher due to a Force Majeure Event, Merchant agrees that Grab shall release the money received from the Customer/Consumer for the relevant dine out voucher to the Customer/Consumer. “Force Majeure Event” means any incident beyond reasonable control of any party that affects the affected party in performing its duties hereunder, including, without limitation, act of God, riot or civil disorder, war or military operations, national or local emergency, actions or omissions of the government, any kind of industrial disputes (except for those in connection with the affected party’s employees), fire, flood, lightning, explosion, land collapse, air turbulence, epidemic, including, but are not limited to, COVID-19 pandemic, actions or omissions of individual persons or juristic persons that are beyond reasonable control of such party.

4.3 Dine Out Discount

4.3.1  Merchant shall provide all correct and complete information as requested by Grab to provide the Dine Out Discount Service to Merchant.

4.3.2 Merchant shall be solely responsible for (i) determining the amount of discount offered to the Customer/Consumer as per details in any relevant dine out discount offered by Merchant on the Grab Application and (ii) any claim by the Customer/Consumer or any third party (including government agencies) with respect to the dine out discount offered on the Grab Application. Grab shall have no involvement or responsibility for any damages arising therefrom and/or any non-compliance with applicable laws in relation to the terms and conditions of dine out discount offered to the Customer/Consumer on the Grab Application.

4.3.3 Merchant shall offer the dine out discount only in the form of a percentage of the total bill (e.g., 10% or 15%) without the maximum discount amount condition.

4.3.4 Merchant shall not require the Customer/Consumer to spend a minimum order value to avail the dine out discount.

4.3.5 Merchant shall allow the Customer/Consumer to use the dine out discount during operating hours without any date or time conditions.

4.4 Dine Out Service Fee

4.4.1 Dine Out Discount Service Fee

Instant Deal: service fee (excluding VAT that the Merchant must pay at the rate specified by the law) = (total amount of the food and/or drinks bill (which includes VAT and service charge) after Dine Out Discount offered is borne by the Merchant and exclude discount subsidized by Grab x service fee rate%) upon the completion of the food and/or drinks bill payment via Grab Application by users. 

4.4.2 Dine Out Voucher Service Fee

Item voucher: service fee (excluding VAT that the Merchant must pay at the rate specified by the law) = (Voucher price (excluding VAT and service charge) x service fee rate%) upon purchase of Dine out voucher via Grab Application and complete redemption with the Merchant by users.

Cash voucher: service fee (excluding VAT that the Merchant must pay at the rate specified by the law) = (Voucher price (excluding VAT and service charge) x service fee rate%) upon purchase of dine out voucher via Grab Application and complete redemption with the Merchant by users.

5. GrabMerchant In-store Solution Service

5.1 GrabMerchant In-Store Solution is a service where Grab provides an application to manage storefront connectivity and a secure administrative interface to manage the merchant account, connecting Merchants with relevant payment service providers, with the objective of enabling Merchant to accept payments through the aforementioned payment service providers.

5.2 Service Fee for GrabMerchant In-store Solution Service

Service Fee for Inter In-Store Acceptance = The total amount paid to the Merchant (inclusive of value-added tax, including but not limited to food and beverage costs, service charges, and any other fees) by credit/debit card issued by any bank/financial institution outside of Thailand x service fee rate% (exclusive of value-added tax). 

Service Fee for Domestic In-Store Acceptance = The total amount paid to the Merchant (inclusive of value-added tax, including but not limited to food and beverage costs, service charges, and any other fees) by credit/debit card issued by any bank/financial institution in Thailand  x service fee rate% (exclusive of value-added tax). 

The aforementioned service fees will be charged when the relevant services are used for making payment to Merchant. 

6. Grab shall remit the money received in respect of the relevant services hereunder to Merchant in accordance with the payment terms and procedure specified in the Merchant Contract.
7. Grab shall be entitled to adjust the relevant service fees rate subject to commercial justification and business necessity, including, without limitation, the cost and profit of Grab, price and quantity of the product, amount of the order submitted via the Grab Application, commercial reputation. Grab will notify Merchant of such amendment in writing (including email) by giving a prior notice at least 60 (sixty) days in advance. If Merchant does not accept the amendment of the service fee, Merchant is required to discontinue using the service/terminate the relevant addendum to the Merchant Contract by notifying Grab in writing (including email) at least 30 days in advance. 
8. Platform Service for Dine Out Services and GrabMerchant In-Store Solution Terms and Conditions come into force from the date of Merchant’s sign up to join the relevant services/enter into the relevant agreement/addendum and remain in effect until it is terminated.
9. Grab may terminate the services at our discretion without notice in case Grab finds or suspects that Merchant violates any applicable law, involves fraud or misuse of the services, or Merchant’s action is harmful to Grab or other users. 

II. GrabPay Terms of Service

The terms and conditions for GrabPay Payments Services stated herein (collectively, the “GrabPay Terms of Service”) constitute a legal agreement between you, the merchant (“Merchant” or “You”) and GPAY NETWORK (T) LIMITED, an affiliate of Grabtaxi (Thailand) Co., Ltd., a technology group company operating the Grab Application in Thailand. By using the GrabPay Services (as defined below),  you agree that  you have read, understood, accepted and agreed with these GrabPay Terms of Service and  you registered as a merchant with Grabtaxi under Merchant Contract (as defined in the Dine Out Services and GrabMerchant In-Store Solution T&Cs).

GrabPay Service

1. GrabPay services (“GrabPay Services”) are payment services of operating an e-money wallet, GrabPay Wallet, and providing credit/debit card payment processing, fund transfer, QR payment, third-party wallets or any other payment methods and channels as may be made available by GPay from time to time, subject to the terms and conditions contained herein. GPay shall provide  you with the GrabPay Services (upon availability), which: (i) enable the Customer to make payments for you through the Grab Application or to allow you to receive payments via the GrabMerchant App using GrabPay Services as payment methods; (ii) enable the receipt of payments for refunds or other purposes (as mutually agreed between Merchant and GPay); and (iii) may provide incentives and promote the use of GrabPay Services as a payment method (such as promotional voucher codes for discounts on bills to be paid to you). 
2. GrabPay Services shall be the payment method for the Dine Out Discount Service and/or GrabMerchant In-store Solution Service. To participate in the Dine Out Discount Service and/or GrabMerchant In-store Solution Service, you must agree to these GrabPay Terms of Service.

Merchant’s Obligations 

3. You shall ensure that all purchase transactions whereby the payments for your products and/or services are made using GrabPay Services (“GrabPay Transactions”) conducted, as well as your business, conform to applicable laws, including your maintenance of business registration, and tax, and has all necessary licenses in place for the operation of its business.
4. You shall issue receipts/ tax invoices or any evidence to the user for GrabPay Transactions involving the payment of goods and/or services, as required by applicable law. You shall keep receipts, sale records or proof of the payments with respect to the GrabPay Transactions and provide such receipts, sale records or proof of payments to GPay upon request, for the purpose of transaction verification, investigation and other related purposes.
5. You agree to provide GPay with information relating to the user as required and requested by GPay (such information may include the user’s bill payment account number, invoice number and bill amount) for processing payment to you on their behalf.
6. For the purpose of know-your-merchant (KYM) and GPay’s merchant onboarding in compliance with regulatory requirements of the Bank of Thailand (“BOT”) and Anti-Money Laundering and/or Counter-Terrorism and Proliferation of Weapon of Mass Destruction Financing (“AML/CTPF”), you agree to (i) provide details of your business as required by GPay; (ii) agree and consent for Grabtaxi to share all your information given to Grabtaxi for the purpose of know-your-merchant (KYM) and merchant onboarding under the Merchant Contract; and (iii) provide any additional documents requested by GPay or where there are changes or updates in your information. You hereby represent and warrant that all your information used for GPay’s merchant onboarding is up-to-date, true and accurate. 

Fees

7. Merchant Discount Rate (“MDR”). For each GrabPay Transaction, GPay shall charge MDR for GrabPay Services at a standard rate of 3.5% of the transaction value (or such other rate as mutually agreed in writing), exclusive of VAT. With respect to the Dine Out Discount Service and/or GrabMerchant In-store Solution Service, parties agree that MDR shall be waived. Should there be any revision to the MDR, GPay will notify at least 30 (thirty) days in advance before the effectiveness. MDR shall be automatically deducted from the daily settlement to you in the manner as prescribed herein. 

For the avoidance of doubt, this clause is only applicable to domestic payments of GrabPay Services. Where cross-border payment of GrabPay Services is applicable, you will pay the MDR and other fees (if applicable) to GPay as mutually agreed between  merchant and GPay. 

8. Refunds. If a refund of the payment received has been issued, GPay will retain its MDR or other relevant fees stipulated herein. All payments made to you will be in THB currency. You shall pay any refund, reversal or subsequent repayment related to the same GrabPay Transaction to the same user, and into the same original account used in the original GrabPay Transaction.
9. Fraudulent Transactions, Chargebacks, Reversals. GPay reserves the right at all times to (i) impose a reserve of a defined percentage of the GrabPay Transaction amount, in the event GPay reasonably suspects there to be chargebacks, reversals, and/or fraudulent GrabPay Transactions, which the reserve percentage will be agreed upon during underwriting exercise; and (ii) delay or suspend payment subject to GPay’s completion of satisfactory checks (including anti-money laundering and countering the financing of terrorism). Such reserve, delay or suspension shall be notified to you in writing by email or other means as deemed appropriate, as soon as reasonably practicable. You further agree and acknowledge that GPay may collaborate with Grabtaxi to implement other measures or investigations in the event GPay and/or Grabtaxi reasonably suspect there to be chargebacks, reversals, and/or fraudulent GrabPay Transactions. This will be done in compliance with the terms of the GrabPay Terms of Service and the Merchant Contract.
10. Disputed Transactions. GPay shall not entertain disputes for claims of unsatisfactory services or goods provided in connection with a GrabPay Transaction. You shall assume responsibility for transactions made from the use of the GrabPay Services and the Grab Application or GrabMerchant App. Unless specifically agreed in writing otherwise, you shall bear the full liability for disputed GrabPay Transactions concerning unsatisfactory services or goods provided by you. Where a GrabPay Transaction is subject to any form of claim, dispute, chargeback, partial or complete refund and GPay and/or Grabtaxi have to investigate or handle such claim, you shall be solely responsible for payment of its costs involved in such handling, including refund, if applicable; fees for GrabPay Transaction processing and dispute handling; any additional fee imposed by external partners such as chargeback fees as well as investigation fees.
11. No surcharges. You agree not to impose a surcharge or any other fee to the users for accepting payment methods offered in GrabPay Services without GPay’s prior written consent. This clause does not prevent you from charging a handling fee in connection with the sale of goods or services, as long as the handling fee is not higher than the handling fee charges for non-GrabPay Transactions.

Settlement and Reconciliation

12. Settlement. Settlement may be made by bank funds transfer only to  merchant on a daily basis, as follows: (a) GPay to remit the amount of payment of goods and/or services, deducting MDR, any fees and expenses (if any) and any outstanding debts owing to GPay (if any) to Grabtaxi; and  (b) Grabtaxi to deduct any fees, expenses or amount owing by  merchant to Grabtaxi under the Merchant Contract or any other agreement between Grab and Merchant and transfer the final amount to your registered bank account.
13. Reconciliation. GPay shall keep records of GrabPay Transaction data and ensure that Grabtaxi provides such GrabPay Transaction data reports to you daily in the form and manner prescribed in the Merchant Contract.
14. Taxes. Each party shall be responsible for settling its own respective tax liabilities. Any payout to you from GPay may be subject to applicable tax laws including withholding, levies, duties or similar governmental assessments. You shall be solely responsible for stamp duty arising from entering these GrabPay Terms of Service. 

Suspension and Termination

15. GPay may terminate these GrabPay Terms of Service and the provision of GrabPay Services, immediately, without notice, if you: (a) become insolvent or unable to settle your debts; (b) have substantial assets seized or enforced against; (c) are subjected to processes for business liquidation, bankruptcy or dissolution; (d) loses full and unrestricted control over all or part of your assets due to an appointment of an administrative or similar officers; (e) enter into or proposes any composition or arrangement concerning your debts with any creditors (or any class of creditors); (f) fail to pay any fees or other charges when due, and persists in its failure to pay after receipt of notice from GPay; (g) engages in unlawful or fraudulent activity or your action is harmful to GPay or other users; (h) breach any obligations set out herein or in the Merchant Contract; (i) remain inactive or there is no GrabPay Transaction for a period of 12 months or more; or (j) if applicable, fail to comply with PCI-DSS standards, causing GPay to be fined, or in the event of any other non-compliance with the rules of Visa, Mastercard, or other card associations.
16. GPay may terminate these GrabPay Terms of Service by serving the notice (including email) to you at least 30 (thirty) days in advance.
17. Upon termination: (a) no liability or claim for damages or restitution shall arise as a result of the termination; and (b) any amounts due and payable when the termination takes effect remain due and payable, and may be collected as provided herein or otherwise as permitted by law.

Electronic Transaction

18. You hereby agree and acknowledge that these GrabPay Terms of Service and any correspondence relating to GrabPay Services between you and GPay are considered electronic transactions in accordance with applicable laws and regulations.
19. In the process of applying for GrabPay Services, GPay may require you to confirm your PIN (Personal Identification Number), OTP (One Time Password) or click accept via your merchant account (as applicable) for confirming that you are a person executing an electronic transaction or providing an electronic signature for such electronic transaction. Such PIN, OTP and/or action shall be deemed as your e-signature in accordance with applicable laws and regulations and can be used as evidence in court proceedings. 
20. Once you have completely executed any transaction in accordance with this clause, you acknowledge and agree to be bound by such transaction in all respects. 
21. If there is any damage incurred by the use of your merchant account, PIN or OTP in accordance with the conditions of this clause, you agree to be liable for such damage in all respects. GPay shall not be liable for damage incurred by execution of any transaction in accordance with this clause. You hereby waive all rights to claim against GPay for any damages. 

Data Privacy & Personal Data Protection Policy

22. All Personal Data that you provide to Grab shall be collected, used, disclosed and/or processed in accordance with Grab’s Privacy Notice.
23. For the avoidance of doubt and without prejudice to the generality of the Privacy Notice, your Personal Data may be used for the purposes of fulfillment of our rights and your obligations under these GrabPay Terms of Service which include (but are not limited to) : providing you the GrabPay Services pursuant to the GrabPay Terms of Service herein; developing, enhancing and providing what is required pursuant to the GrabPay Terms of Service to meet your needs; conducting due diligence checks, anti money laundering / terrorism financing assessments, risk analysis, and suitability assessments (as applicable and permitted by laws) for the GrabPay Services or for any other similar financial products that you may be eligible for or request from GPay and/or its subsidiaries, affiliates, associated companies and jointly controlled entities (collectively, “Grab Group”); and processing in accordance with any applicable laws and the Privacy Notice permitting the use, collection, disclosure and processing of Personal Data. 

“Personal Data” means information about you, from which you are identifiable, directly or indirectly, including but not limited to your name, identification card number, birth certificate number, passport number, nationality, address, telephone number, credit or debit card details, race, gender, date of birth, email address, any information about you which you have provided to Grab Group by any means and/or any information about you that has been or may be collected, stored, used and processed by Grab Group.

General Provisions

24. Except as specifically modified herein, Clauses concerning Intellectual Property Rights,  Indemnity, Confidentiality, Force Majeure, Severability, Cost and Expenses, Assignment, Notice and Governing Law and Dispute Resolution specified in the Merchant Contract shall apply, mutatis mutandis, as if they had been set forth herein.
25. Right to Audit. For the purpose of compliance with applicable BOT regulatory obligations, AML/CTPF regulatory obligations and/or other regulatory obligations imposed by a relevant authority, you agree to grant GPay, its internal and/or external audit, BOT, and/or any governmental authorities and/or the representatives of the foregoing, the right to audit its operations and shall make available to GPay such know-your-merchant data as reasonably requested by GPay. 
26. Amendment and Waiver.  The GrabPay Terms of Service may be partly or wholly amended, modified or varied from time to time as published at http://www.grab.com or through the Grab Application. In the event that any change or amendment will cause any disadvantage to you, GPay shall notify you (including via email) at least 30 (thirty) days in advance before the effectiveness of such change or amendment.  Failure by either party to enforce any provision of these GrabPay Terms of Service will not be deemed a waiver of future enforcement of that or any other provision.
27. No warranty; interruptions of service. GPay shall make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, credit and/or debit cards are processed in a timely manner; however GPay makes no warranties or representations regarding timing of payments. GPay does not warrant, agree or represent that you will have continuous, uninterrupted or secure access to the GrabPay Services or that the information about other users provided to you is accurate and/or up to date.  GPay shall not be liable for any delay or failure in the provision of the GrabPay Service where such failure or delay is outside GPay’s reasonable control (including, without limitation, failures or delays associated with electronic communication network faults). You acknowledge that its access to the GrabPay Service may be occasionally restricted to allow for repairs, updates, maintenance or the introduction of new facilities or services.

III. PayLater by Grab Merchant Terms of Service 

The terms and conditions for PayLater by Grab Services stated herein (collectively, the “PayLater by Grab Merchant Terms of Service”) constitute a legal agreement between  you, the merchant (“Merchant” or “You”) and GTech (T) Co., Ltd., an affiliate of Grabtaxi (Thailand) Co., Ltd., a technology group company operating the Grab Application in Thailand. By using the PayLater by Grab Services (as defined below), you agree that you have read, understood, accepted and agreed with these PayLater by Grab Merchant Terms of Service and  merchant registered as merchant with Grabtaxi under Merchant Contract (as defined in the Dine Out Services and GrabMerchant In-Store Solution T&Cs).

PayLater by Grab Service

1. PayLater by Grab Services (“PayLater by Grab Services”) are payment methods provided by GTech, subject to the terms and conditions herein. GTech will offer PayLater by Grab Services (based on availability), allowing Customers (as defined in the Dine Out Discount Service Agreement) to select PayLater by Grab for payments via the Grab Application. When a Customer opts to pay for your goods or services using PayLater by Grab, upon GTech’s loan approval concerning the Deferred Payables (as defined), GTech will remit the Deferred Payable amount to the Merchant, less the Commission Fee (as defined) and any amounts owing by you to GTech under these PayLater by Grab Merchant Terms of Service. Such transactions, authorized by GTech for PayLater on Deferred Payables, shall be concluded as a complete sale and purchase of goods or services between the Merchant and the Customer (“PayLater Transaction“).
2. “Deferred Payables” means the amount of the corresponding transaction between you and Customer, inclusive of Value Added Tax (VAT), delivery cost and such other charges and deducting any applicable vouchers, discounts or e-gift cards, that remains owing and is payable by the Customer to you for your sale of goods or services to that Customer and is subject to loan agreement granted by GTech as a lender.
3. PayLater by Grab Services include a payment method under which a Customer can access for a loan offered by GTech as a lender in the amount of Deferred Payables for payment of your products or services and repay such Deferred Payables to GTech, with or without interest, (i) in the selected instalment plan (PayLater Instalments), or (ii) on a specific date in the subsequent month after the month of the PayLater Transaction (PayLater Postpaid), in accordance with the requirements as set out in the PayLater Terms of Use between GTech and Customer.
4. PayLater by Grab Services shall be the payment method for the Dine Out Discount Service. To participate in the Dine Out Discount Service, you must agree to these PayLater by Grab Merchant Terms of Service.

Merchant’s Obligations

5. You shall ensure that all PayLater Transactions conducted, as well as your business, conform to applicable laws, including your maintenance of business registration, and tax, and have all necessary licenses in place for the operation of its business.
6. You shall issue receipts/ tax invoices or any evidence to the Customer for the payment of goods and/or services, as required by applicable law. You shall at all times maintain and keep books of account or documents in relation to PayLater Transactions (including but not limited to the details relating to the description, the retail price, the date(s) of the sale and purchase, the Deferred Payable, the applicable vouchers or e-gift cards used, and the details of any refund or replacement) and the record of the delivery of goods/services and any document evidencing the receipt of the goods/services by the Shared Customers, and will, upon GTech’s reasonable request, permit GTech or GTech’s authorised representative at all reasonable times to inspect such books and any other documents in the your possession, custody or control relating to the relevant Deferred Payables and will deliver to GTech all or any of such documents, or copies thereof and copies of all relevant entries in such books when requested to do so by Gtech, for the purpose of transaction verification, investigation and other related purposes.
7. For the purpose of know-your-merchant (KYM) and entering into these PayLater by Grab Merchant Terms of Service, you agree to (i) provide details of your business as required by GTech; (ii) agree and consent for Grabtaxi to share all your information given to Grabtaxi for the purpose of know-your-merchant (KYM) and merchant onboarding under the Merchant Contract; and (iii) provide any additional documents requested by GTech or where there are changes or updates in your information. You hereby represent and warrant that all your information used is up-to-dated, true and accurate.

Fees

8. Commission Fee. For each PayLater Transaction,  you agree to pay GTech a Commission Fee, exclusive of VAT, at the agreed rate(s) (“Commission Fee”). Commission Fee shall be deducted from the settlement payment from GTech to you. With respect to the Dine Out Discount Service, parties agree that Commission Fee shall be waived. 
9. Refunds. In the event of refund, a partial or full reversal of a particular PayLater Transaction, whereby the funds are reimbursed to the Customer, the Commission Fee will be returned to you on a pro rata basis. You shall be solely responsible for all requests for refunds, replacements or returns in respect of the products underlying the Deferred Payables, provided that you shall not make any refund directly to any Customers. Upon request by GTech, Merchant shall submit all requests for refunds, replacements or returns in respect of the products underlying the Deferred Payables to GTech. GTech reserves the right to reject such refund requests due to GTech’s risk systems or if GTech reasonably suspects that such PayLater Transaction is fraud.
10. Fraudulent Transactions. GTech may collaborate with Grabtaxi to implement other measures or investigations in the event GTech and/or Grabtaxi reasonably suspect there to be fraudulent PayLater Transactions. This will be done in compliance with the PayLater by Grab Merchant Terms of Service and the Merchant Contract.

Settlement and Reconciliation

11. Settlement. Settlement may be made by bank funds transfer only to you on a daily basis, as follows: (a) GTech to remit the amount of the Deferred Payables for each PayLater Transaction, deducting Commission Fee, any fees and expenses (if any) and any outstanding debts owing to GTech (if any) to Grabtaxi; and  (b) Grabtaxi to deduct any fees, expenses or amount owing by you to Grabtaxi under the Merchant Contract and transfer the final amount to your registered bank account. All payments made to the Merchant will be made in THB currency. 

Incorporation of GrabPay Provisions by Reference

12. Application of GrabPay Terms. Except as otherwise explicitly modified or provided in these PayLater by Grab Merchant Terms of Service, Clauses in the GrabPay Payment Service Agreement concerning Disputed Transactions, No Surcharges, Reconciliation, Taxes, Suspension and Termination, Electronic Transaction and  Data Privacy & Personal Data Protection Policy, shall apply mutatis mutandis to these PayLater by Grab Merchant Terms of Service as if they were set forth in full herein.

For the purposes of applying the aforementioned clauses to these PayLater by Grab Merchant Terms of Service: all references to “GPay” shall be read as references to “GTech”; all references to “GrabPay Services” shall be read as references to “PayLater by Grab Services”; and all references to “GrabPay Transactions” shall be read as references to “PayLater Transactions”.

General Provisions

13. Except as specifically modified herein, Clauses concerning Intellectual Property Rights,  Indemnity, Confidentiality, Force Majeure, Severability, Cost and Expenses, Assignment, Notice and Governing Law and Dispute Resolution specified in the Merchant Contract shall apply, mutatis mutandis, as if they had been set forth herein.
14. Amendment and Waiver.  The PayLater by Grab Merchant Terms of Service may be partly or wholly amended, modified or varied from time to time as published at http://www.grab.com or through the Grab Application. In the event that any change or amendment will cause any disadvantage to you, GTech shall notify you (including via email) in advance before the effectiveness of such change or amendment. Failure by either party to enforce any provision of these PayLater by Grab Merchant Terms of Service will not be deemed a waiver of future enforcement of that or any other provision.
15. No warranty; interruptions of service. GTech does not warrant, agree or represent that  you will have continuous, uninterrupted or secure access to the PayLater by Grab Services or that the information about other users provided to you is accurate and/or up to date.  GTech shall not be liable for any delay or failure in the provision of the PayLater by Grab Service where such failure or delay is outside GTech’s reasonable control (including, without limitation, failures or delays associated with electronic communication network faults). You acknowledge that its access to the PayLater by Grab Service may be occasionally restricted to allow for repairs, updates, maintenance or the introduction of new facilities or services.