Last modified: 24 October 2025
Introduction
Advance Booking Service is a service that enables you to book a ride in advance for JustGrab, GrabCar, GrabCar Premium, GrabSUV, GrabVan, and GrabDriveYourCar in advance.
GrabExecutive Advance Booking Service is a service that enables you to book a ride in advance for GrabExecutive Service. The service will be provided by luxury cars such as Mercedes-Benz E-Class, Toyota Alphard, and in-car amenities will also be offered.
Please read this Advance Booking Terms of Use carefully. This Advance Booking Terms of Use is to be read together with the Terms of Service (collectively, the “Terms of Service”). By using our Service, in particular, the Advance Booking feature found on the Grab Platform, you are deemed to have read, agreed and understood the terms and conditions of our Terms of Service, which are applicable to you. If you do not agree to the terms and conditions of our Terms of Service, please do not use or continue using our Platform or Service.
All defined terms not defined in this Advance Booking Terms of Use, carry the same meaning as defined in the Terms of Service.
The Advance Booking is a feature on the Grab Platform which allows Consumers to book a transport ride up to seven (7) days till 2 hours in advance for Advance Booking Service and till 4 hours in advance for GrabExecutive Advance Booking Service.
Consumer – Fees
Advance Booking Service Fee
The applicable Advance Booking Service Fee of your scheduled ride will be included as a part of the total fare/fee. Please note that the ride is still subject to other applicable surcharges that may apply at the time of booking (e.g., toll, waiting time fee, etc.).
GrabExecutive Advance Booking Service Fee
The applicable Advance Booking Service Fee of your scheduled ride for GrabExecutive will be included as a part of the total fare/fee. The fee shown on the booking page includes the fare in accordance with relevant ride-hailing regulations, advance booking fees, and other fees related to GrabExecutive.
Please note that GrabExecutive Advance Booking ride is still subject to other applicable surcharges that may apply at the time of booking (e.g., toll, waiting time fee, etc.).
Please note that once your Advance Booking is confirmed, there will be a pre-authorized charge on your default mode of payment (i.e., GrabPay, credit card, debit card). The funds will be on “hold”, and will only be deducted once your ride is completed. If your ride is canceled, you will be refunded, subject to applicable cancellation policies.
Cancellation policy for Advance Booking
Due to changes in circumstances which may be outside of the Consumers’ control, an Advance Booking ride may be canceled. However, in order to ensure that the relevant party is properly compensated, we apply a cancellation charge due.
1. Cancellation Fee
- Cancellation fee for Advance Booking Service will be applied if the Consumer’s Advance Booking ride is confirmed and accepted by a Driver-partner but is canceled by Consumer in less than 60 minutes prior to the Consumer’s scheduled pick-up time or is canceled by Consumer after the scheduled pick-up time.
- Cancellation fee for GrabExecutive Advance Booking Service will be applied if the Consumer’s Advance Booking ride is confirmed and accepted by a Driver-partner but is canceled by Consumer in less than 90 minutes prior to the Consumer’s scheduled pick-up time or is canceled by Consumer after the scheduled pick-up time
2. Other than the above circumstances, Consumer is entitled to cancel the Advance Booking ride without any cancellation fee applied.
3. At the scheduled pick-up time, if the Driver-partner who accepted the Advance Booking does not arrive or arrives late, the Consumer may cancel after the scheduled pick-up time without incurring any charge.
4. After the scheduled pick-up time, if there is no Driver-partner accepting the Advance Booking, the Consumer is entitled to cancel for free and will be receiving GrabRewards points from Grab.
5. The Consumer will be subject to a cancellation fee if the Consumer does not show up at the scheduled pick-up time or within 15 minutes after the scheduled pick-up time for Advance Booking Service, and within 30 minutes for GrabExecutive Advance Booking Service.
6. The cancellation fee and GrabRewards points for Advance Booking shall be communicated by Grab from time to time under the applicable means of communications at Grab’s sole discretion, including but not limited to through emails, in-app notification, and/or at the service information card shown at the booking screen.
7. GrabRewards points shall be used for Grab’s services under applicable terms and conditions, and shall be subject to Grab’s policies as applicable at Grab’s sole discretion.
8. The Consumer shall also be subject to other applicable fees pursuant to the prevailing Cancellation policy as published in Grab’s website and notified to the Consumer from time to time.
Airport Pick-Up
1. The pre-booked pick-up time will be adjusted automatically for any change in flight schedules (whether delayed or early) that is 30-minutes or more from the original arrival time. The booking will automatically be cancelled if the original arrival time is delayed for or arrives early by 6-hours or more, or if the flight is cancelled.
2. There will be no time adjustment for a change of flight schedule that is less than 30 minutes.
3. You understand that the arrival time (including new arrival timings) is an estimate only, and all timings are provided by a third-party service provider. Grab is not responsible for the third-party service provider’s failure to update Grab on any adjustment in the arrival time.
4. You understand that the pick-up time is solely determined by you. Grab may provide you with a recommendation however, the final decision on the pick-up time lies with you and Grab is not responsible if you cannot arrive at the pick-up point on time. If you do not arrive on time, there may be penalties imposed on you in accordance with the prevailing Grab policies.
On-time Pickup, Never Miss a Flight
On-time Pickup, Never Miss a Flight is our commitment to ensuring you are picked up on time for your airport drop-off ride when you book an Advance Booking ride (the “On-time Pickup, Never Miss a Flight Program”). The On-time Pickup, Never Miss a Flight Program helps you if you miss your flight, subject to the relevant terms and conditions set out herein.
1. Eligible Missed Flights
1.1 You miss your flight after boarding the Advance Booking ride:
- which is verified to be completed by both you and the Driver-partner; and
- where, at the scheduled pick-up time and at the pick-up point, the Driver-partner who accepted the Advance Booking does not arrive or arrives late, directly resulting in you missing your flight.
1.2 Your Advance Booking ride is cancelled due to the following circumstances, which directly resulted in you missing your flight:-
- We are unable to find you a Driver-partner by the scheduled pick-up time; and/or
- Your assigned Driver-Partner cancels, and we are unable to find you a replacement Driver-Partner up to the scheduled pick-up time; and/or
- Your assigned Driver-Partner is too far away at the scheduled pick-up time or unresponsive to your booking by the scheduled pick-up time.
2. Conditions
2.1 Your ride must be an Advance Booking ride to an eligible airport within a city where the On-time Pickup, Never Miss a Flight Program is available. The On-time Pickup, Never Miss a Flight Program is currently only available in Thailand for Advance Booking rides to Suvarnabhumi Airport or Don Mueang International Airport. Grab is entitled to update the eligible airports from time to time.
2.2 You must completely book your Advance Booking ride at least 12 hours before your scheduled pick-up time.
2.3 You are responsible for scheduling your Advance Booking ride with sufficient buffer time before your flight departure. The pick-up time must be at least 3 hours before the scheduled flight departure time for your domestic flight, and 4 hours before the scheduled flight departure time for your international flight.
2.4 The trip distance from the pick-up point to the drop-off point (at an eligible airport) must be within 60 k.m. The trip distance will be based on the route you select when booking.
2.5 Only Grab’s account owner of the Advance Booking ride can claim the guarantee amount provided that his/her name must be named as the traveler in the official flight booking.
2.6 The On-time Pickup, Never Miss a Flight Program only applies to Advance Booking rides that are paid via cashless methods.
2.7 You must book and pay for a new flight replacing the flight that you missed due to the late pick-up or unallocation. The new flight must have the same departure and destination as the missed flight, and its scheduled departure must be within 24 hours of the scheduled departure time of the missed flight.
3. Exclusion of Guarantee Amount
3.1 Your Advance Booking ride had been assigned to a Driver-Partner but was cancelled by you before the Driver-Partner arrived, or the ride was ended mid-way for any reasons not attributable to your assigned Driver-Partner;
3.2 You were 15 minutes late or you did not show up at the pick-up point within 15 minutes of your scheduled pick-up time;
3.3 You made a change to the drop-off point or added a stop location to the trip;
3.4 The delay or unallocation was caused by force-majeuer events (including, without limitation, earthquakes, tsunamis, floods, storms, tornadoes, landslides) or events beyond Grab’s control, such as road closures, severe traffic jam, riot, war, strike, or airline-side disruptions; and/or
3.5 You have claimed compensation for the same missed flight from an insurance company or other persons.
3.6 The Guarantee Program will not apply to any person who is not the Grab’s account owner.
3.7 A new flight booked using or redeeming air miles, airline loyalty points, or other points (e.g., credit card points) is excluded from the On-time Pickup, Never Miss a Flight Program and not eligible for the guarantee amount.
4. Guarantee Amount and Claim Submission and Approval
4.1 The total guarantee amount per eligible ride is the actual and paid new flight fare (booked in replacing the missed flight) of the Grab’s account owner and capped at THB 1,500 for a domestic flight and THB 10,000 for an international flight.
4.2 Visit our Help Center to find out more about claim submission or complete this claim form to submit online.
4.3 You must completely submit your claim together with all required documents within 14 days of your missed flight’s departure date. Any incomplete or incorrect claim and/or required documents will result in the rejection of your claim.
4.4 Grab reserves the right to verify and approve all claims by using Platform’s data and at Grab’s sole discretion. Grab may request any additional documents and information to process the claim.
4.5 Grab reserves the right to reject any claims that Grab reasonably believes that there is any unlawful, illegal, and/or fraudulent act committed or involved.
We reserve the right to add, amend, or remove the Terms of Use at any time, without the need for prior notice. If you do not agree to any of the changes, you must stop using our Platform and Services. Please note that your continued use of our Platform and Services will mean that you have agreed and consented to any changes to these Terms of Service.