Grab, a leading superapp in Southeast Asia, has released its 2025 ESG Report under the theme “Rising as One,” reinforcing its commitment to driving sustainable digital economic growth across the region while creating positive social and environmental impact through its ecosystem. The report highlights how Grab enabled drivers and merchant-partners to earn over USD 15.3 billion (equivalent to THB 500 billion) on the platform in 2025, representing a 19% year-on-year increase. Grab also continued expanding access to AI technology and financial inclusion for underserved communities, with more than USD 3.2 billion in loans disbursed to MSMEs and drivers across the region. On the environmental front, over 772,000 tonnes of CO₂ emissions were avoided and removed through verified community, technology, and nature-based carbon credit projects.

Chantsuda Thananitayaudom, Country Head of Grab Thailand, said, “At Grab, we believe business sustainability can only be achieved by delivering strong financial performance alongside meaningful social and environmental impact. This principle has guided Grab Thailand throughout the past 13 years, as we continue leveraging  technology to create opportunities and improve livelihoods across its ecosystem.”

“From expanding income opportunities through our  platform, building skills and knowledge through GrabAcademy with over 3 million cumulative training completions, empowering food merchants and restaurant operators with tools to improve operational efficiency, to increasing access to financing that supports livelihoods and business liquidity, Grab remains committed to creating inclusive growth opportunities.”

“We also continue investing in education and youth empowerment through initiatives such as the GrabSpark business case competition and Grab The Future scholarship programme. At the same time, Grab Thailand is actively accelerating environmental progress through the Grab EV programme, which expands access to electric vehicles for drivers and riders, with more than 30,000 EV fleets now operating on the platform. Moving forward, we will continue advancing our GrabForGood mission by driving initiatives that support Thailand’s digital economy while creating lasting positive impact for Thai society.” 

Key Highlights from Grab’s ESG Report 2025

Creating Sustainable Earning Opportunities Across Grab’s Ecosystem

• USD 15.3 billion was earned by Grab drivers and merchant-partners on the platform, reflecting a 19% year-on-year increase.
• 76% of 2-wheel Grab drivers actively earn across more than one service on the platform, including GrabFood, GrabMart, and GrabExpress, helping diversify income streams. 
• Grab onboarded more than 856,000 new MSMEs across the region, enabling them to expand their market reach. 

Breaking Barriers for Equal Opportunity

• USD 3.2 billion in loans was disbursed to Grab drivers and MSMEs, a 47% increase from the previous year.
• More than 189,000 women and persons with disabilities (PWD) drivers earned  income on Grab in 2025, reflecting a 40% year-on-year increase.
• 100% of Grab’s active drivers are provided with insurance coverage for work-related personal accidents.

Minimizing Environmental Footprint

• More than 772,000 tonnes of CO₂ emissions were avoided and removed through Grab’s verified community, technology, and nature-based carbon credit projects.
• 10,142 tonnes of single-use packaging waste were reduced, reused, or recycled.
• More than 210,000 trees were planted through contributions under Grab’s Green Programme. (formerly known as the Carbon Offset Programme)

Leveraging AI Technology to Better Serve People

• 1 in 4 MSMEs used Merchant AI Assistant to improve operational efficiency, achieving an average 15% uplift in Gross Merchandise Value (GMV).
• 100% of Grab employees are trained to use enterprise AI tools to improve productivity and operational efficiency.
• AI technology was integrated into new features, services, and operational systems to enhance user experience while supporting income generation opportunities for Grab drivers and merchant-partners.     

In addition, Grab continues to foster social and environmental awareness while strengthening corporate values through employee engagement initiatives. For the fourth consecutive year, Grab Thailand recently organized its annual “GrabForGood” volunteer activity in collaboration with Precious Plastic Bangkok, a community-led plastic recycling project, aiming at raising awareness around waste sorting and recycling. Held under the theme “From Cap to Craft,” the activity allowed Grab employees to learn more about the impact of plastic waste and how individuals can help reduce environmental impact through waste separation and recycling. Participants also joined a hands-on workshop to transform recycled plastic caps into practical and meaningful souvenirs, such as keychains and necklaces.