GrabMart is an on-demand delivery service of goods from supermarkets, convenience stores, or fresh-food markets to your house, so the consumers don’t have to leave their home to shop.
What can be sold on GrabMart?
Products such as fresh produce, vegetables, fruits, beverages, personal care products, and other products that are not ready-to-eat food (excluding food in GrabFood).
What is controlled sales on GrabMart?
The merchant must submit a confirmation letter for selling products which are required to obtain a license according to law. The product or the merchant must obtain a Notification/License/Declaration/Certificate according to the Drug Act B.E. 2510
Type | Sub-category | Example |
1 | Cosmetics | Lipstick, brow pencil, foundation, mascara |
2 | Vitamin and Supplementary Food | Supplementary food that registered as supplementary food |
3 | Adult Diapers | Taped adult diapers, adult diaper pants, absorbent pads |
4 | Animal Foods | Pellet feed, canned feed, animal milk powder, dried snacks |
5 | Contact Lens | Eye contact lens, big eye contact lens (*Must have an FDA label) |
Types of products that are not allowed for sale on GrabMart
|
Type |
Sub-category |
Example |
|
1 |
Alcoholic beverages and products |
Liquor, wine, alcohol-containing products |
|
2 |
Tobacco |
Cigarettes, tobacco, electronic cigarettes |
|
3 |
Gambling-related Goods
|
Cards, slot machines, gambling equipment, lottery ticket |
|
4 |
Dangerous Drugs |
Modern or traditional drugs declared as dangerous drugs that must be sold only in drug stores |
|
5 |
Vitamins and Supplementary Food |
Supplementary food that registered as dangerous drugs |
|
6 |
Illegal Goods |
Drugs, intellectual property infringement products, products that do not obtain a license from the FDA or TISI |
|
7 |
Dangerous, flammable goods |
Armament, explosives, flammables goods, sparkler, fireworks, car batteries |
|
8 |
Chemical hazardous goods |
Insecticide or pesticide |
|
9 |
Armament |
Guns, knives, bullets, bombs, swords, club, sharp vetiver
|
|
10 |
Pornography |
Books, magazines, and pornographic equipment that young people cannot purchase |
|
11 |
Living Creature |
Cat, fish, rabbit |
|
12 |
Animal and Wildlife Products |
Ivory, horn, leather |
|
13 |
Used Products |
Second-hand clothes and shoes |
|
14 |
Medical Equipment |
Surgical instruments, syringes |
|
15 |
Products that cause discrimination |
The discrimination of race, color, social, political |
|
16 |
Government and corporate uniforms |
Military, civil servant, and company uniforms |
|
17 |
Packages |
Tour Packages, accommodation, hotel, spa packages |
|
18 |
Cash or discount coupons |
Prepaid cards, discount coupons |
Characteristics of products that are not allowed for sale on GrabMart
|
No. |
Details |
Example |
|
1 |
Large-size items or the length per piece exceeds 30 cm |
Pottery, cement, refrigerator, television |
|
2 |
Fragile, easy-to-break products |
Glass products, mobile phone |
|
3 |
Stolen products or unidentified source products |
- |
Grabtaxi (Thailand) Co., Ltd. (“Grab”) would like to inform merchants that merchants are required to display valid and accurate TISI mark and TISI number for products that subject to TISI Standard. To ensure compliance with applicable regulations, merchants are required to display details of the TISI mark and number for such products on the Merchant Application by one of the following methods:
- Displaying the TISI mark, QR code, and TISI number on the product image, or
- Displaying the TISI number in the description box.
Merchants are able to check the list of products subject to TISI Standard at https://www.tisi.go.th/website/standardlist/comp_thai/en
Grab will not be liable for any damages or losses arising in a fail to display the aforementioned details.
Grab strictly prohibits the merchants from selling non-household drugs through the Grab application
Grabtaxi (Thailand) Co., Ltd. (“Grab”) would like to inform merchants that from August 3, 2023, onwards, Grab strictly prohibits the merchants from selling non-household drugs through the Grab application. In the event that stores wish to sell household drugs through the Grab application, the merchants must do the following.
- Obtaining a Drug Advertising License (KhorTor.) from the Food and Drug Administration (FDA) before selling each household drug
- Presenting the license number obtained for each household drug image displayed on the Grab application
- Presenting the license number in the description part of each household drug SKU on the Grab application
- Using or presenting images or descriptions of the household drugs as attached to the Drug Advertising License (KhorTor.)
- The display of images, properties, and descriptions of household drugs complying with the conditions specified in the Drug Advertising License, the Drug Act B.E. 2510, and all relevant laws
In order to comply with the laws, Grab is, therefore, required to remove all drug products displayed on the Grab application, as well as restrict the merchants’ rights to create and edit the product lists on the application, whereby the merchants will not be able to create or edit product lists on the store application themselves from August 3, 2023 onwards. If the merchants wish to create or edit product lists, the merchants may proceed (provided that they comply with the legal requirements specified above) by notifying Grab through the GrabMerchant application on the homepage (highlights) from August 3, 2023, onwards for Grab to further review and proceed.
[Important] For the merchants selling animal drugs and animal feed products
If the merchants wish to sell animal drugs or animal feed products, The merchants must attach documents in relation to the sale of animal drugs or animal feed products during the onboarding process. Please see examples of licenses to sell drugs and licenses to sell animal feed products below.
If you come across a product that is not allowed for sale on GrabMart.
If you come across a GrabMart merchant selling unlicensed or controlled products, you can submit a complaint to Grab here. Staff are available and will respond within 24 hours, every day.
Want to appeal?
In the case where GrabMart merchants violate the rules and the right to access the Grab application is temporarily or permanently suspended and would like to request our staff to reconsider or would like to request additional information regarding the suspension. Please submit your request here.
Grab always records consumer reports history. If you receive an email notification of these reports, Grab would like you to take precautions to prevent the occurrence of these incidents. If the occurrence rate or frequency is not in accordance with the specified criteria, we will consider taking further action in the future.