GrabExpress is an instant parcel and document delivery service operated by motorbike, car (5-door hatchback) and pick-up truck.

GrabExpress operates 24 hours, 7 days a week.

Bangkok, Nonthaburi, Pathum Thani and Samut Prakan, Chiang Mai, Khon Kaen, and 60 other cities nationwide! We are always looking to expand our services, so stay tuned!

You can reach out to the Help Center for help as soon as possible. If you don’t contact the Help Center within 24 hours after the booking time, Grab will not responsible for any parcel’s damage and loss.

Sender can choose either for driver to drop the parcel off at the destination via GrabChat or to return the parcel to sender with additional fee of 70 baht for GrabExpress – Bike and GrabExpress 4 Hours or 250 baht for GrabExpress – Car/SUV and 300 baht for GrabExpress – Pick-up.

Sender can track the delivery real-time in the Grab app and recipient will receive a real-time tracking link via SMS immediately after the booking has been made.

For Android users, you can book a maximum of 10 bookings concurrently. In other words, you can book another ride once you have already been allocated to your first one, by pressing on “Make Another Booking” in your passenger app. You can also chat and track each booking separately from your “History” page within the left navigation tab.

For iOS users, you can currently book only one booking at a time. However, a multiple booking feature for iOS is coming in July.

Waiting fee:

In the event where the driver has arrived at the pick-up location and has waited more than 15 minutes for the sender to hand over his/her parcel, the sender may incur

• a surcharge of THB 20 per 15 minutes waiting time for GrabExpress – Bike and GrabExpress 4 Hours
• a surcharge of THB 40 per 15 minutes waiting time for GrabExpress – Car/SUV and GrabExpress – Pickup Truck

This charge will be reflected in the final fare and paid by the sender.

Return fee: In the event where the driver has arrived at the drop-off destination, and the recipient does not show up to collect the item and cannot be contacted after 15 minutes, the driver will return the item to the sender and the sender will be charged

• a return fee of THB 70 for GrabExpress – Bike and GrabExpress 4 Hours
• a return fee of THB 200 for GrabExpress – Car/SUV and GrabExpress – Pickup Truck

* Surge is applied and subject to location and demand conditions. For your convenience, please check the fare before confirming your booking.

It is optional for drivers on all GrabExpress services to provide a door-to-door service.

• Illegal or prohibited items under applicable laws and regulations;
• Dangerous goods including hazardous or toxic goods, explosives
• Illicit drugs or narcotics
• Money and negotiable instruments equivalent to cash such as stocks and bonds;
• Documents containing substantial amount of confidential information;
• Animals (whether live or otherwise)
• Bullion, currencies of any denominations, tax stickers, precious metals & stones, cash equivalents
• Real or imitation weapons including firearms or part thereof, explosives, ammunition
• Human or animal remains, body parts or organs;
• Shipments without proper or adequate packaging;
• Shipments that require us to obtain any special license or permit for transportation, importation or exportation.

Food, bakery, and drink can be sent via GrabExpress. Before the delivery, please make sure that the package is well-packed for delivery and that the driver understands the parcel delivery conditions.

Should any damage occur, you may contact our Help Center or click here to
provide your booking ID, contactable phone number and email address. Any incident should be reported to our customer service within 1 day or 24 hours from booking request time stamp. Your parcels are covered in the event of damage for 10,000 THB for GrabExpress (Bike), and 15,000 THB for GrabExpress (Car) and GrabExpress (Pick-up) within the terms and conditions as specified in the GrabExpress Damage and Loss Claims document.

Grab reserves the right to modify any terms and conditions without prior notification and any and all decisions made by Grab are considered final. For more information click here

Door-to-door by driver service ensures that driver partners will collect and deliver the parcels right to senders or recipients’ door. This might include loading, carrying, and moving the goods to the destination as requested by the senders or recipients, all of which must comply with Grab’s terms and conditions. 

• Distance from pickup / drop-off point within 50 m.
• Weight limit 25 Kg. per parcel (Total weight not exceeding 25 Kg. for Car, 50 Kg. for SUV, 75 Kg. for PickUp and 100 Kg. for Box truck)
• Length Size limit 150 cm.
• Flight of stairs not exceeding 2 floors