GrabExpress

An App-based express parcel delivery service that is fast within 40 mins*, safe, and reliable
*within an average distance of 15 KM

Why GrabExpress – Instant Parcel Delivery Service?

Fast delivery service

Call a GrabExpress driver at any time of the day, and have your documents and parcels delivered instantly within 40 minutes*.
*within an average distance of 15 KM

Parcel compensation

We offer real-time parcel tracking and up to THB 10,000 for GrabExpress (Bike) and THB 15,000 for GrabExpress (Car) and GrabExpress (Pick-Up) compensation of items in the case of damage or loss.

Affordable

Low delivery fees starting at THB 36

Delivered safely and with care

With our photo proof of pick-up and delivery feature, no need to stress about your parcel being placed in the wrong hands, or to the wrong place.

Size and Weight Limits for Each GrabExpress Service

*Applies to the combined size and weight of all the parcels within a single delivery booking

 Bike (ส่งทันที)2 Hours (ส่งด่วน 2 ชม.)Car
(รถยนต์)
SUV
(รถ5ประตู)
Pick-up
(รถกระบะ)
Box Truck
(กระบะตู้ทึบ)

Max. Size

25 x 35 x30 cm

25 x 35 x30 cm

115 x 115 x 80 cm

160 x 130 x 80 cm

170 x 150 x 170 cm

170 x 190 x 170 cm

Max. Weight

20 Kg

5 Kg

100 Kg

200 Kg

300 Kg

1,000 Kg

GrabExpress Fares

  • Bike
    (ส่งทันที)

  • Car / SUV
    (รถยนต์/รถ 5 ประตู)

  • Pickup Truck / Box Truck
    (รถกระบะ/กระบะตู้ทึบ)

DistanceFare
Base fare36 THB
Fare per KM
0 - 20 KM
20 - 30 KM
30+ KM


7.3 THB/KM
8.1 THB/KM
14 THB/KM

Fare per additional stops
Bangkok, Nonthaburi, Pathum Thani
Other cities


20 THB/stop
15 THB/stop

Car (รถยนต์)
Distance
Car (รถยนต์)
Fare
Base fare88 THB
Fare per KM
0-999 KM

9.9 THB/KM.
Fare per additional stops
Bangkok, Nonthaburi, Pathum Thani
Other cities


40 THB/stop
30 THB/stop

Fare for door-to-door by driver service50 THB

SUV (รถ 5 ประตู)
Distance

SUV (รถ 5 ประตู)
Fare

Base fare

132 THB

Fare per KM
0 - 10 KM
10+ KM


12 THB/KM
15 THB/KM

> 10 KM

15 THB/KM.

Fare per additional stops

40 THB/stop

Fare for door-to-door by driver service

100 THB

Pickup Truck (รถกระบะ)
Distance
Pickup Truck (รถกระบะ)
Fare
Base fare200 THB
Fare per KM
0-99 KM
100-149 KM
150-499 KM
500+ KM

13 THB/KM
9.5 THB/KM
9 THB/KM
8.5 THB/KM
Fare per additional stops
Bangkok, Nonthaburi, Pathum Thani
Other cities


40 THB/stop
30 THB/stop

Fare for door-to-door by driver service150 THB

Box Truck (กระบะตู้ทึบ)
Distance

Box Truck (กระบะตู้ทึบ)
Fare

Base fare

250 THB

Fare per KM
0-99 KM
100-149 KM
150-499 KM
500+ KM


13 THB/KM
10 THB/KM
9.5 THB/KM
9 THB/KM

Fare per additional stops

50 THB

Fare for door-to-door by driver service

150 THB

Pickup Truck (รถกระบะ)
Distance
Pickup Truck (รถกระบะ)
Fare
Base fare200 THB
Fare per KM
0-99 KM
100-149 KM
150-499 KM
500+ KM

13 THB/KM
9.5 THB/KM
9 THB/KM
8.5 THB/KM
Fare per additional stops
Bangkok, Nonthaburi, Pathum Thani
Other cities


40 THB/stop
30 THB/stop

Fare for door-to-door by driver service150 THB

Box Truck (กระบะตู้ทึบ)
Distance

Box Truck (กระบะตู้ทึบ)
Fare

Base fare

250 THB

Fare per KM
0-99 KM
100-149 KM
150-499 KM
500+ KM


13 THB/KM
10 THB/KM
9.5 THB/KM
9 THB/KM

Fare per additional stops

50 THB

Fare for door-to-door by driver service

150 THB

*Door-to-door by driver service requires the driver partners to deliver goods to the requested destination by the sender and the recipients which may include carrying and moving the goods with distance over 10 meters

See the terms and conditions GrabExpress FAQs

How to use GrabExpress

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Delivery Guarantee - a new feature by GrabExpress

Be worry-free about parcels getting lost or damaged.
With Delivery Guarantee, we give you up to ฿30,000 compensation for your GrabExpress deliveries.

By default, your GrabExpress deliveries come with a basic compensation of up to ฿15,000 in compensation for SUV, Car, Pickup Truck & Box Truck and up to ฿10,000 for Bike. This is currently included as part of your platform fee.

With Delivery Guarantee, you can choose from 3 tiers to give you extra assurance for your items:

Basic (included): Up to ฿15,000 in compensation for SUV, Car, Pickup Truck & Box Truck and up to ฿10,000 for Bike
Standard: ฿1 for up to ฿20,000 in compensation
Premium: ฿2 for up to ฿30,000 in compensation

When you book a GrabExpress delivery, the basic tier will always be included in your delivery. You can choose to upgrade it to receive extra compensation and quicker compensation processing simply by selecting your tier of choice under ‘Delivery Details’ before you confirm your booking! Please find T&C for more information, Illegal or prohibited items will not consider compensating. The compensation will consider based on proper evidence and actual damage. Grab reserves the right to modify any terms and conditions without prior notification and any and all decisions made by Grab are considered final.

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GrabExpress FAQs

GrabExpress is an instant parcel and document delivery service operated by motorbike, car (5-door hatchback) and pick-up truck.

GrabExpress operates 24 hours, 7 days a week.

Bangkok, Nonthaburi, Pathum Thani and Samut Prakan, Chiang Mai, Khon Kaen, and 60 other cities nationwide! We are always looking to expand our services, so stay tuned!

You can reach out to the Help Center for help as soon as possible. If you don’t contact the Help Center within 24 hours after the booking time, Grab will not responsible for any parcel’s damage and loss.

Sender can choose either for driver to drop the parcel off at the destination via GrabChat or to return the parcel to sender with additional fee of 70 baht for GrabExpress – Bike and GrabExpress 4 Hours or 250 baht for GrabExpress – Car/SUV and 300 baht for GrabExpress – Pick-up.

Sender can track the delivery real-time in the Grab app and recipient will receive a real-time tracking link via SMS immediately after the booking has been made.

For Android users, you can book a maximum of 10 bookings concurrently. In other words, you can book another ride once you have already been allocated to your first one, by pressing on “Make Another Booking” in your passenger app. You can also chat and track each booking separately from your “History” page within the left navigation tab.

For iOS users, you can currently book only one booking at a time. However, a multiple booking feature for iOS is coming in July.

Waiting fee:

In the event where the driver has arrived at the pick-up location and has waited more than 15 minutes for the sender to hand over his/her parcel, the sender may incur

  • a surcharge of THB 20 per 15 minutes waiting time for GrabExpress – Bike and GrabExpress 4 Hours
  • a surcharge of THB 40 per 15 minutes waiting time for GrabExpress – Car/SUV and GrabExpress – Pickup Truck

This charge will be reflected in the final fare and paid by the sender.

Return fee: In the event where the driver has arrived at the drop-off destination, and the recipient does not show up to collect the item and cannot be contacted after 15 minutes, the driver will return the item to the sender and the sender will be charged

  • a return fee of THB 70 for GrabExpress – Bike and GrabExpress 4 Hours
  • a return fee of THB 200 for GrabExpress – Car/SUV and GrabExpress – Pickup Truck

* Surge is applied and subject to location and demand conditions. For your convenience, please check the fare before confirming your booking.

It is optional for drivers on all GrabExpress services to provide a door-to-door service.

  • Illegal or prohibited items under applicable laws and regulations;
  • Dangerous goods including hazardous or toxic goods, explosives
  • Illicit drugs or narcotics
  • Money and negotiable instruments equivalent to cash such as stocks and bonds;
  • Documents containing substantial amount of confidential information;
  • Animals (whether live or otherwise)
  • Bullion, currencies of any denominations, tax stickers, precious metals & stones, cash equivalents
  • Real or imitation weapons including firearms or part thereof, explosives, ammunition
  • Human or animal remains, body parts or organs;
  • Shipments without proper or adequate packaging;
  • Shipments that require us to obtain any special license or permit for transportation, importation or exportation.

Food, bakery, and drink can be sent via GrabExpress. Before the delivery, please make sure that the package is well-packed for delivery and that the driver understands the parcel delivery conditions.

Should any damage occur, you may contact our Help Center or click here to
provide your booking ID, contactable phone number and email address. Any incident should be reported to our customer service within 1 day or 24 hours from booking request time stamp. Your parcels are covered in the event of damage for 10,000 THB for GrabExpress (Bike), and 15,000 THB for GrabExpress (Car) and GrabExpress (Pick-up) within the terms and conditions as specified in the GrabExpress Damage and Loss Claims document.

Grab reserves the right to modify any terms and conditions without prior notification and any and all decisions made by Grab are considered final. For more information click here

Door-to-door by driver service ensures that driver partners will collect and deliver the parcels right to senders or recipients’ door. This might include loading, carrying, and moving the goods to the destination as requested by the senders or recipients, all of which must comply with Grab’s terms and conditions. 

  • Distance from pickup / drop-off point within 50 m.
  • Weight limit 25 Kg. per parcel (Total weight not exceeding 25 Kg. for Car, 50 Kg. for SUV, 75 Kg. for PickUp and 100 Kg. for Box truck)
  • Length Size limit 150 cm.
  • Flight of stairs not exceeding 2 floors
1. Choose an Appropriate Sized Box for Your Items
Select packaging that is suitable for your items. If your items include clothing, towels, or products that can withstand impact, consider using plastic bags for packaging. If your items are fragile, choose a parcel box that is appropriately sized for your items. The box size should not be too large, preventing items from moving excessively inside, nor too snug, leaving insufficient space to absorb shocks during transit.

2. Pack Items Securely and Thickly
To ensure safe packaging, reinforce the strength of the items to withstand potential impacts during transportation. Double wrapping with cushioning material around the items before packing is advisable. For clothing items, place them in an additional layer of plastic bag to prevent moisture or stains from coming into contact with the packaging.

3. Ensure the Exterior Box is Firmly Packed
Once the interior items are securely packed, seal the outer box with packing tape along the top and bottom seams. Then, tie a string around the parcel box for an extra layer of security. This ensures that the items are well-protected and allows for easy handling by the delivery personnel.

4. Communicate Specific Precautions to Partners
Before initiating the delivery, inform the delivery partners about any specific precautions that need to be observed. These instructions should be tailored to the nature of the items and used as guidelines for managing the delivery process.