Assault, harassment or abuse of any kind will not be tolerated.
The following behaviours are prohibited by law: physical abuse, verbal harassment, sexual assault, rape, murder, kidnapping, threats and intimidation. You may not attempt to contact your driver or fellow passengers after the trip, unless it’s to arrange the return of a lost item.
Follow road safety laws.
Do not ask your driver to speed or commit traffic violations, including stopping at unsafe or illegal locations. Wear a seatbelt at all times. Wear a helmet if travelling on a bike or scooter. Babies, children and any pets must travel with appropriate restraints where governed by local laws.
Theft, robbery, or property damage will not be tolerated.
You may be penalised under the prevailing law in the event of any theft, robbery, acts of vandalism, or damage to the driver’s vehicle or other property.
Illegal or prohibited items must not be brought inside the vehicle.
If you suspect your driver is under the influence, you have the right to end the trip immediately and alert the authorities. Likewise, do not use Grab as a platform to transport drugs or other prohibited items.
Follow food safety regulations.
You should observe food safety regulations of restaurants insofar as they may be applicable when placing orders through the platform such as Self Pick-Up orders.
Unsubstantiated claims and fraudulent activities are prohibited.
You should not claim refund or in any way demand compensation for claims which are unsubstantiated, fraudulent, or otherwise false. Using multiple accounts to commit fraudulent activity is prohibited.