Important note on modified devices

We’ve noticed that there are Grab drivers using modified devices.
These are phones which have been rooted or jailbroken. For greater account security, you will soon be unable to login to your Grab driver account if you are using a modified device.

Why this restriction?

Modified devices are a risk to our system because they may:


  • Compromise your privacy for fraudulent attacks

  • Interfere with our functions via third-party software

  • Prevent fair and equal allocations of jobs

Check if your device has been modified

There are many online tutorials specific to your device model on checking
whether your device has been modified.

What to do if your device has been modified

Depending on how complicated your case may be, you can:


  • Refer to online tutorials on restoring your device settings

  • Get help at the store that sold you the device, or

  • Use another unmodified device

Fix the issue!

Please give this your urgent attention, to ensure that you can continue to access Grab and receive future jobs.

Take note! Unrooting deletes all data on the device, so make sure you back up your data before proceeding.
It is also done at your own risk, and Grab will not be held responsible for any damages that may occur.