Last modified: 16 May 2025
Introduction
Please read this Advance Booking Terms of Use carefully. This Advance Booking Terms of Use is to be read together with the Terms of Service (collectively, the “Terms of Service”). By using our Service, in particular, the Advance Booking feature found on the Grab Platform, you are deemed to have read, agreed and understood the terms and conditions of our Terms of Service, which are applicable to you. If you do not agree to the terms and conditions of our Terms of Service, please do not use or continue using our Platform or Service.
All defined terms not defined in this Advance Booking Terms of Use, carry the same meaning as defined in the Terms of Service.
The Advance Booking is a feature on the Grab Platform which allows Consumers to book a transport ride in advance (at least 75 minutes before departure).
Consumer – Fees
The applicable fee of your scheduled ride will be shown when you select Advance Booking. Please note that the ride includes scheduling fee, premium service fee and is still subject to other applicable surcharges that may apply at the time of booking (e.g., toll, late night surcharge, etc.). For details, please refer here.
Please note that once your Advance Booking is confirmed, there will be a pre-authorized charge on your default mode of payment (i.e., credit card, debit card). The funds will be on “hold”, and will only be deducted once your ride is completed. If your ride is canceled, you will be refunded, subject to applicable cancellation policies.
Cancellation policy for Advance Booking
- Due to changes in circumstances which may be outside of the Consumers’ control, an Advance Booking ride may be canceled. A Consumer will be charged 100% fare of the Advance Booking ride as a cancellation fee (“Cancellation Fee”) if the Consumer’s Advance Booking ride is confirmed and accepted by a Driver-partner but is canceled by Consumer in less than 60 minutes prior to the Consumer’s scheduled pick-up time, or is canceled by Consumer after the scheduled pick-up time.
- The Cancellation Fee mentioned in Section 1 above is the total fare of the Advance Booking ride after applying promotional codes (if any) and includes all applicable fees and your opt-in additional service fees. This fee is to maintain service quality and support your driver who has spent their time and effort in preparing for your ride. In any circumstance, the minimum Cancellation Fee will be equal to the scheduling fee.
- Other than circumstances mentioned in Section 1 above, Consumer is entitled to cancel the Advance Booking ride without any Cancellation Fee applied.
- At the scheduled pick-up time, if the Driver-partner who accepted the Advance Booking does not arrive or arrives late, the Consumer may cancel for free. The Consumer will also be receiving a compensation voucher applicable for transport service if the Consumer chooses to cancel after at least 15 minutes waiting for another allocation.
- From the scheduled pick-up time, if there is no Driver-partner assigned to the Advance Booking, the Consumer is entitled to cancel for free and will be receiving a compensation voucher applicable for transport service from Grab.
- The Consumer will be subject to the Cancellation Fee if at the scheduled pick-up time and within 15 minutes after that, the Consumer does not show up.
- The Cancellation Fee and compensation voucher for Advance Booking shall be communicated by Grab from time to time under the applicable means of communications at Grab’s sole discretion, including but not limited to through emails, in-app notification, and/or at the service information card shown at the booking screen.
- Compensation voucher shall be used for redemption of Grab’s services under applicable terms and conditions, and shall be subject to Grab’s policies as applicable at Grab’s sole discretion.
- The Consumer shall also be subject to other applicable fees pursuant to the prevailing Cancellation policy as published in Grab’s website and notified to the Consumer from time to time.
- For Advance Booking rides with cash payment which is cancelled under Section 1, you understand and agree that the Cancellation Fee will be collected by Grab on the next ride without any further confirmation required from you.
Advance Booking (Airport Pickup)
Advance Booking (Airport Pickup) is a feature on the Grab Platform that offers a predictable service that adjusts dynamically to your flight status. The system will track your flight in real-time and adjust driver schedules dynamically based on actual arrival times, ensuring that the driver is there when you arrive.
- The pre-booked pick-up time will be adjusted automatically for any change in flight schedules (whether delayed or early) that is 30-minutes or more from the original arrival time. The booking will automatically be cancelled if the original arrival time is delayed for or arrives early by 6-hours or more, or if the flight is cancelled.
- There will be no time adjustment for a change of flight schedule that is less than 30 minutes.
- You understand that the arrival time (including new arrival timings) is an estimate only, and all timings are provided by a third-party service provider. Grab is not responsible for the third-party service provider’s failure to update Grab on any adjustment in the arrival time.
- You understand that the pick-up time is solely determined by you. Grab may provide you with a recommendation however, the final decision on the pick-up time lies with you and Grab is not responsible if you cannot arrive at the pick-up point on time. If you do not arrive on time, there may be penalties imposed on you in accordance with the prevailing Grab policies.
We reserve the right to add, amend or remove this Terms of Use at any time, without the need for prior notice. If you do not agree to any of the changes, you must stop using our Platform and Services. Please note that your continued use of our Platform and Services will mean that you have agreed and consented to any changes to this Terms of Service.
