At a Glance: GrabPet is Grab Thailand’s dedicated pet-friendly transport service designed to help pet owners travel seamlessly with dogs, cats, birds, and other domestic pets across Bangkok and major cities. Drivers are specially trained in pet handling, vehicles are equipped with protective seat covers, and every ride includes complimentary insurance coverage for both passengers and pets.
GrabPet Thailand: Ride worry-free with your pets
Traveling with pets in Thailand no longer has to involve awkward negotiations or public transport restrictions. Whether you are heading to a vet checkup, a grooming session, or a weekend dog park, GrabPet offers a safe, dedicated ride service tailored to pet owners.
If you are new to booking rides in Thailand, explore our comprehensive Grab Thailand ride booking guide to learn more about Grab’s vehicle options.
Why choose GrabPet?
- Pet-trained drivers: Drivers receive specialised training on how to accommodate pets safely and comfortably during transit.
- Hygienic vehicles: All vehicles are equipped with foldable pet seat covers and micro-fiber cleaning materials to ensure clean rides for every passenger.
- Built-in pet insurance: Every GrabPet booking includes free injury coverage for your pet during the trip ([Source: Grab Thailand Pet Policy Guidelines]).
- Upfront fixed pricing: Know your exact fare before booking, avoiding unexpected surcharges upon arrival.
GrabPet vs. GrabPet XL: Which one do you need?
GrabPet has 2 Types of vehicles available
| Car Model | Passenger |
GrabPet |
|
GrabPet XL |
|
Pet Size Chart
Permitted pets and transportation methods
| Eligible Pets | Transportation methods |
| Dogs | Leashed or crated (if dogs are aggressive such as Pit Bull and Rottweiler, they must be muzzled.) |
| Cats, Rabbits, Guinea Pigs, Hamsters, Gerbils, Chinchillas, Hedgehogs, Squirrels | Crated |
| Fish, Turtles, Crabs, Frogs | In a closed container |
*Ineligible pets for GrabPet & GrabPet XL: Other pets which are not stated in the above table such as birds and snakes.
Pet travel rules & safety guidelines
To guarantee a safe journey for all passengers and drivers, please follow these guidelines when boarding:
- Leash or crate requirement: Dogs must be leashed or kept in a pet carrier. Cats, birds, rabbits, and reptiles must remain inside secure crates or travel cages at all times.
- Human escort required: Pets cannot travel unaccompanied; at least one adult passenger must accompany them.
- No unsanitised / venomous animals: For safety reasons, venomous reptiles, insects, or visibly sick animals are strictly prohibited ([Source: Grab Thailand Terms of Service]).
How to book a GrabPet ride
- Open the Grab App and tap Transport.
- Enter your pickup and drop-off destinations.
- Scroll through service options and select GrabPet or GrabPet XL.
- Review your fare, tap Book, and prepare your pet while the driver is en route.
GrabPet Transportation Policies
- Every GrabPet ride has to accompanied by at least 1 adult during the commute.
- Dogs must be leashed or put in a create along the GrabPet ride.
- Small pets like cats, rabbits, guinea pigs, hamsters, gerbils, chinchillas, hedgehogs and squirrels must be created along the GrabPet ride.
- Fish, turtles, crabs and frogs must be in a closed container along the GrabPet ride.
- Your pets must be treated against parasites, ticks, and fleas before the ride
- Transportation of pets for commercial purposes or unauthorized trading of pets is not permitted.
- If your pets soil the vehicle, the driver-partners will need to send their cars for cleaning. Per Grab’s standard policy, please be considerate and compensate the driver-partners accordingly as this affects their earnings. Exchange contact details with your driver-partner and make the necessary arrangements to pay for the cleaning fee.
- DAX may cancel the booking without penalty if pet shows signs of aggression or PAX don’t adhere to the policies.
For more details of Pet in-car accident compensation, please contact our Help Center.
Bring your lovely pets around anywhere, anytime
Book now!
Terms and conditions apply.