Your one-stop learning centre.
Welcome to GrabAcademy for Merchants. Here, you’ll find online resources to help you master and get the most out of GrabMerchant tools, and learn best practices on how to run and grow your business. Access our step-by-step video tutorials, quick guides, and more below.
Get Ready
- Building your menu
Make first impressions count with your menu. Learn about adding items and categories, and how to use photos and descriptions to drive sales.
- Allowing consumers to customise their order
Give consumers the power to tailor their meals by adding option groups to your menu. Create customisation for build-your-own meals, sweetness levels, and more.
- Tips on creating an appealing menu
Learn how to use photos, descriptions, and other nudges to convert more consumers.
- How to make your food look irresistible in photos
No professional photographer or high-quality camera? No problem! Learn how you can use your smartphone to take and edit appetizing photos of your dishes..
- Changing your store hours
Always make sure your store hours are up-to-date in the app. Learn how to change your regular opening hours, or schedule special hours for one-off events like public holidays.
- Manage employees with user roles
Set the right level of access in the app for different employees. Learn how this protects sensitive information and keeps everyone productive.
- Understand the Merchant Code of Conduct
Find about our community guidelines and how you can play your role as our merchant-partner to uphold our community standards.
Start Selling
- Safely Buying and Storing Food
Learn from best practices on how to source and store fresh ingredients safely.
[Coming soon!]
- Prepare and cook food safely
Learn the best practices on preparing, cooking and reheating food safely.
- Practice personal hygiene in the kitchen
Go through the key steps of maintaining personal hygiene to prevent food safety incidents.
- Prevent food contamination
Understand how food contamination happens and what you can do to prevent it.
- Cleaning and sanitising practices
Understand how food contamination happens and what you can do to prevent it.
[Coming soon!]
- Preventing Pest Infestations
Understand how pest infestation happens and what you can do to prevent it.
[Coming soon!]
- Improve food quality
Understand what’s important to consumers when it comes to food quality and what you can do to achieve it.
[Coming soon!]
- Improve food packaging
Learn from best practices on how to prevent food spillage when orders are delivered.
- How to manage orders efficiently
Master the steps to smooth operations. Learn how to manage orders from start to finish, and keep operations running efficiently.
- How to change an order
What happens when a consumer orders something that’s out-of-stock? Learn how to handle the situation professionally and edit the order in the app.
- Cancelling an order
Sometimes, the unavoidable happens and you find yourself unable to fulfil an order. Don’t worry, follow these steps to manage the situation and cancel the order through the app.
- Handling busy periods
Stay efficient even when things get busy. Learn how to change your store status to have more time to prepare food and manage expectations for both delivery-partners and consumers.
- How to change an item’s availability
If an item runs out at the last minute, act fast and update it on your menu so consumers won’t be able to order it. Learn how in this video.
- Resolve common order issues
Understand common issues faced by merchant-partners when managing online orders and what are steps you can take to avoid and resolve them.
Grow Your Business
- Tips on how to run a successful promotion
Learn from best practices on how to plan effective promotions that meet your business goals.
- How to use social media to promote your business
Learn from best practices on how you can use social media to gain more consumers and to build consumer loyalty.
