User-Generated Content Usage Guidelines and Terms of Use

First release: 1 October 2021

We aim to offer the most trusted, hyper-local reviews platform in Southeast Asia to help you and the whole Grab community discover the best places to dine, shop, and visit wherever you are. We believe that content contributed by Grab users should be used in an ethical and responsible way while ensuring personal information and privacy are protected. To protect our users and ensure that user-generated content has a positive and beneficial experience, we’ve developed the following usage guidelines and terms of use outlined below.

1. Usage Guidelines:

When you post a review on the Grab platform, it may be publicly visible to all Grab users, along with your name and uploaded photos or other identifying information (“Review”). If you do not agree to share your Review, or any other information with Grab users, please do not post to the Grab platform.

2. Restricted Content & Moderation

To ensure a safe browsing experience for the Grab community, please ensure your Reviews do not contain any of the following content:

  • Inappropriate remarks
  • Spam
  • Fake, deceptive or misleading content
  • Restricted content
  • Illegal content
  • Infringing content
  • Sexually explicit content
  • Offensive content
  • Impersonation
  • Advertisements

We reserve the right to take down Reviews if they contain the above or any other content that we deem inappropriate; or which violate any law(s) and/or regulation(s), including Reviews and photos. We also reserve the right to delete or hide any Reviews that we consider inappropriate, including Reviews that are not relevant.

We do not claim ownership of any content that you provide us with. Where you upload or provide us with any content that is covered by intellectual property rights, you (a) irrevocably grant Grab a royalty-free, perpetual, non-exclusive, unrestricted right and license throughout the universe to copy, reproduce, modify, edit, adapt, translate, create derivative works of, publish, post, distribute, sublicense, or otherwise provide to others, your content (including without limitation name and/or likeness) in any and all media, formats, and channels (now in existence or hereinafter developed) for any purpose, including advertising and commercial purposes; and (b) undertake that you have the right to grant us such licence. Accordingly, our use of the content does not imply our endorsement of or any affiliation with you.

By posting a Review, you agree to these Guidelines and Terms of Use in addition to the applicable Terms of Service as made available on www.grab.com. You further acknowledge that you shall be liable for, and agree to indemnify Grab and hold us or any affiliate or licensee and their respective officers, directors, employees and agents harmless from and against, any and all claims, actions, liabilities, losses, damages, expenses (including reasonable legal expenses) incurred by Grab or any ​other indemnified party which arise directly or indirectly from (i) a breach by you of your obligations, representations or warranties under these User-Generated Content Usage Guidelines and Terms of Use; (ii) your violation or misappropriation of any applicable law, regulation, or the copyrights, trademark rights or other rights of any third party. Grab reserves the right to update these guidelines and terms of use at any time.

If you believe that any content made available on our platform violates your intellectual property rights, you may inform us of the same by sending an email (with sufficient proof of your intellectual property ownership as well as a screenshot and description of the infringement attached) to our designated representative:

  • Name: Grab Intellectual Property Counsel
  • Address: 6 Battery Road #38-04 Singapore 049909
  • Email: infringements@grab.com

By submitting an email to us via infringements@grab.com, you acknowledge that you are initiating a legal process in good faith and understand that any fraudulent and/or abusive notice may result in legal consequences.

Should you wish to request removal of a Review, you may contact Grab’s Help Centre in your respective jurisdiction.