Review Guidelines

(formerly known as "User-Generated Content Usage Guidelines and Terms of Use")

First release: 1 October 2021

First amendment: 1 March 2022

We aim to offer the most trusted, hyper-local reviews platform in Southeast Asia to help you and the whole Grab community discover the best places to dine, shop, and visit wherever you are. We believe that content contributed by Grab users should be used in an ethical and responsible way while ensuring personal information and privacy are protected. To protect our users and ensure that user-generated content brings a positive and beneficial experience for all, we’ve developed these Review Guidelines.

  1. The Reviews will be publicly available

When you post a review on the Grab platform, it will be publicly accessible, along with your profile name and uploaded photo(s), and other information you choose to include in your review (“Review”). If you are not comfortable with members of the public (which may include non-Grab users) viewing your Review, please do not post it.

2. The Reviews will impact others

Your words have power so kindly be reminded of your social responsibility. To help make available a safe and pleasant experience for everyone, please ensure that you provide honest and truthful Reviews that do not contain any of the following content:

  • Inappropriate remarks
  • Spam
  • Fake, deceptive or misleading content
  • Restricted content
  • Illegal content
  • Infringing content
  • Sexually explicit content
  • Offensive content
  • Impersonation
  • Advertisements
  • Any personal data that can be associated directly or indirectly to other individuals.

We reserve the right, but are not obliged, to take down, delete or hide Reviews or any part(s) thereof if they contain any content that we deem inappropriate; or which violate any law(s) and/or regulation(s), including without limitation the type of content listed above; or which is otherwise not relevant (such as general political or social commentary).  Any reliance on the Reviews shall be at your sole risk. Reviews are the opinion of the relevant individual reviewer only and accordingly, the accuracy, objectivity or content of such Reviews cannot be guaranteed. To the fullest extent permissible by law, we disclaim all liabilities and responsibilities arising from any reliance placed on such information and all terms, representations, conditions or warranties that might otherwise be implied in these Guidelines are hereby excluded. The Reviews may contain inaccuracies and typographical errors; and are not intended as advice to be relied upon. The Reviews are posted by yourself or other users, and while we make efforts to monitor and moderate the content, we cannot guarantee that they will be accurate or otherwise comply with these Review Guidelines.

  • You remain the owner of your Reviews, and may request to remove the Reviews

We do not claim ownership of any content that you provide us with. Where you upload or provide us with any content that is covered by intellectual property rights, you (a) irrevocably grant Grab a royalty-free, worldwide, perpetual, non-exclusive, unrestricted right and license to host, store, use, reproduce, modify, edit, adapt, translate, create derivative works of, publish, publicly perform or display,  distribute, sublicense, or otherwise provide to others, your content (including without limitation name and/or likeness) in any and all media, formats, and channels (now in existence or hereinafter developed) for any purpose, including without limitation advertising and commercial purposes such as promoting and redistributing part or all of the Reviews in any format and through any channels like third party platforms; and (b) undertake that you have the right to grant us such licence and shall remain responsible for the Reviews you upload. If you choose to give us feedback, such as suggestions to improve our services, we may act on your feedback without obligation to you.

Should you wish to request removal of a Review, you may contact Grab’s Help Centre ( to submit such a request.

If you delete your account, the Reviews you submitted may be retained but will no longer be associated with your account.

  • These Review Guidelines are part of your Agreement with Grab

By posting a Review, you agree to these Review Guidelines in addition to the applicable Terms of Service as made available on and the Grab Privacy Notice at You further acknowledge that you shall be liable for, and agree to indemnify Grab and hold us or any affiliate or licensee and their respective officers, directors, employees and agents harmless from and against, any and all claims, actions, liabilities, losses, damages, expenses (including reasonable legal expenses) incurred by Grab or any ​other indemnified party which arise directly or indirectly from (i) a breach by you of your obligations, representations or warranties under these Review Guidelines; (ii) your violation or misappropriation of any applicable law, regulation, or the copyrights, trademark rights or other rights of any third party. Grab reserves the right to update these Review Guidelines at any time. For the avoidance of doubt, “Grab” / “we” / “us” means Grabtaxi Holdings Pte. Ltd. and any other entity that directly or indirectly controls, is controlled by, or is under common control with the said entity from time to time (but only for so long as such control exists.

In the event of any inconsistency between the English and other language versions of these Review Guidelines, the former shall prevail to the extent of the inconsistency.

  • You may submit queries or flag inappropriate content to Grab

You may report inappropriate or illegal content to Grab via the channels made available below:-

  • If you believe that any content made available on our platform violates your intellectual property rights, you may inform us of the same by sending an email (with sufficient proof of your intellectual property ownership as well as a screenshot and description of the infringement attached) to our designated representative:

Name: Grab Intellectual Property Counsel

Address: 6 Battery Road #38-04 Singapore 049909


By submitting an email to us via, you acknowledge that you are initiating a legal process in good faith and understand that any fraudulent and/or abusive notice may result in legal consequences.

  • For other type of illegal or inappropriate content, you may flag them to Grab via