I. COLLECTION OF PERSONAL DATA

We collect your Personal Data in the ways listed below. We may also combine Personal Data collected via these various channels.

You provide your Personal Data to us

We collect your Personal Data when you provide it to us. For example, when you:

• complete a user registration form or customize your profile (such as your name, contact information and other identification where needed);
• provide information to assess your eligibility to provide services as a Grab driver partner or delivery partner (such as your driver’s license information, vehicle information and background check results);
• furnish supporting documents, such as proof of disability, discount eligibility, so that we can support you better as a Grab driver partner, delivery partner or user on our platform;
• provide information to assess your suitability to be a Grab merchant partner, vendor, supplier, or other partner (such as the name and contact information of the authorized representative);
• interact with our social media pages (such as your social media account ID, profile photo, and any content (e.g. photos, videos, stories) you create for publication on our social media channels;
• participate in contests or events organised by us (such as the pictures, audio, or videos you may submit, which may include images of yourself);
• fill up demographic information in surveys (such as your age, gender, and other information you may volunteer such as your marital status, occupation and income information); 
• grant us access to your calendar events (such as reservation dates, times and venue names or addresses, flights);
• apply for loans, insurance claims or other financing products to enable us to assess your eligibility (such as earning statements, bank statements, accident information, medical certificates, proof of relationship and relevant information you may volunteer); 
• contact us through our various customer support channels (such as chat, messages, emails, call recordings, pictures you submit to support your claim); 
• submit reviews, feedback, ratings, media, or other content about a place and/or any Services, that we may associate with and display alongside your public profile page; 
• interact with other users in our in-app communication features;
• agree to take a ride with in-vehicle audio and/or video recording features;
• use map-related features, such as Live Location Sharing, we may collect and use precise location information from your device with your permission;
• verify your identity through various means (such as social media logins, submission of selfie images, liveness checking, or independently verified payment card information). For example, if you are a user, we may verify your identity through selfie images as an additional layer of protection, or in accordance with Grab’s Know Your Customer procedure as required by applicable financial regulations. If you are a driver-partner, you may be asked to authenticate your identity via selfie before or after rides to prevent unauthorized usage of your driver account; and 
• provide information through the use of our artificial intelligence (“AI”) services, such as when you ask questions to AI-powered chatbots or input data to our AI solutions.

When our Services are used

Personal Data may be passively collected through the normal operation or use of our Platforms. Some examples are:

• your location information;
• transaction information (such as payment method, settlement records, items purchased or paid through our Services);
• usage data (such as features used and content viewed);
• device information (such as hardware model and serial number, IP addresses), file and app names and versions, GPS location, IMEI number, and advertising identifiers or any information that may indicate device or app modification); 
• telematics data (such as speed, acceleration and braking data) collected through devices installed in vehicles for the following purposes:
  • to ensure that vehicles are maintained appropriately and serviced in a timely fashion;
  • to help maintain the safety, security, and integrity and improve our products and Services;
  • for internal tracking of the vehicle, analysis and administrative purposes; and
  • to analyze driving patterns for insurance-related purposes, such as assessing risk, determining premiums and offering usage-based insurance programs
• personal data that may be captured through your interaction with us, our agents, in-vehicle audio and/or video recording during a ride (such as your image, video, r voice or a combination of these, and its related metadata).
  • our in-vehicle applications or devices
    • we may install in-vehicle audio and/or video recording applications or devices to promote the safety and security of our driver partners, delivery partners and consumers. 
  • personal in-vehicle applications or devices
    • some Grab partners may install personal in-vehicle applications or devices in their vehicles for their own purposes. This practice is not endorsed nor prohibited by Grab;
    • the collection, use and disclosure of Personal Data obtained from personal in-vehicle applications or devices is the responsibility of the relevant partner. Please check with the relevant partner if you have any queries about their use of personal in-vehicle cameras.

From other sources

We may collect Personal Data, including but not limited to information about you (such as customer information, contact details, other identification information, and financial data where needed) from other sources. Such sources include:

• Grab Group and Associates;
• referral programmes;
• our business partners, such as fleet partners, payment providers, ride-hailing partners and transport partners;
• insurance and financial providers;
• risk intelligence and fraud assessment providers;
• credit bureaus, payment network providers, alternative credit scoring agencies and any other third party credit reporting organisations; 
• publicly available or governmental sources of data; and
• marketing services providers or partners.

When you provide Personal Data of other individuals to us

In some situations, you may provide Personal Data of other individuals to us, such as when you add them as your emergency contact, use the in-app chat, book a ride on their behalf, or add them as recipients or beneficiaries of any use of our Services. If you provide us with their Personal Data, you represent and warrant that you have obtained their consent for their Personal Data to be collected, used and disclosed as set out in this Privacy Notice.

Personal Data of Teens

Information for parents / guardians

Grab prioritises the safety and privacy of our teen users. When you use the Family Account feature, we may process your teen’s Personal Data (such as their username, contact number, birthdate and location) to verify eligibility for teen-specific features such as trip monitoring or in-car audio recording as a safety measure, and to facilitate communication with your teen (via push notifications and/or in-app/direct calls). We may collect additional personal data on a need-to basis, which we would ensure that there is a legal basis when doing so. By allowing your teen to be onboarded onto our platform, you, in your capacity as a parent or guardian, are providing consent for us to process your teen’s data. 

Information for teens

Grab offers a variety of Services, and may need to use some personal information provided by your parents or guardians via our Family Account feature. This information may include your username, contact number, birthdate and location. This helps us to keep you safe and share updates about our Services. In some cases, we may share your data with trusted third parties like Driver or Delivery-Partners to complete your bookings. When we do, we will make sure your information is protected as outlined in this Privacy Notice. 

Sensitive Personal Data

Some Personal Data we collect may be sensitive in nature in certain jurisdictions. This may include your national ID information, religious beliefs, background information (including financial and criminal records, where legally permissible), health data, disability, marital status, location and biometric data, as applicable. We collect sensitive Personal Data only with your consent and/or in strict compliance with applicable laws. In the event that you are required to furnish any documentation or information to us for any Purpose which may contain such sensitive Personal Data (which is not required for that Purpose), you agree to redact such sensitive Personal Data before providing such documentation or information to us.