Opt-in now to Ride Cover for only VND2,000/ride*. Get up to VND500,000,000 Personal Accident Insurance – paid coverage by Chubb for yourself and your family. Plus a VND20,000 Grab voucher if your driver arrives more than ten (10) minutes after the initial estimated time of arrival shown on Grab app.**

*Note: After you opted in to Ride Cover, a fee of VND2,000/ride will be added to every ride until you opt out of  Ride Cover.

**T&Cs apply.

How Ride Cover works


You’ll be compensated if You’ll receive
You get into an accident during your eligible Grab ride in Vietnam and already opted in to Ride Cover. A claim of up to VND500,000,000 Personal Accident Insurance - paid coverage by Chubb, on top of Grab's existing coverage
Your pickup is delayed more than ten (10) minutes after the initial estimated time of arrival shown on Grab app A VND20,000 Grab voucher once your eligible journey has been completed; your voucher will be valid for six (6) months

Extra Personal Accident Coverage

Get extra personal accident coverage of up to VND 500M

Protection when you need it       

 

Flexible opt in or opt out through the Grab App anytime.

Affordable peace of mind

 

Get covered for only VND 2000 per ride

Opt-In & Rides Eligibility

 “Ride Cover” is a programme which comprises:

  • a Grab Credit valued at VND20,000 for any Pick-Up Delay made available by Grab Company Limited (“Grab”) to you if your Grab driver arrives more than ten (10) minutes after the initial estimated arrival time shown via the Grab Application on which you booked the ride; and
  • Personal Accident Insurance provided by Chubb Insurance Vietnam Co., Ltd (“Chubb VN”) for you and your family members using transport service connected by Grab Application (“Grab Ride”) in Vietnam, pursuant to a Personal Accident Insurance policy issued to Grab, the premium for which is included in the Ride Cover subscription (“Insurance Product”).

This Grab Credit and Insurance Product is made available if you subscribe to “Ride Cover” by Grab and are subject to the applicable terms and conditions.

There are two ways you can opt into Ride Cover. (1) When you are booking a ride, you will see a screen that introduces Ride Cover to you. You can select to opt into Ride Cover and proceed with booking your ride. OR (2) You can tap on ‘Ride Cover’ in the Grab homepage screen and click on Ride Cover. You will be able to read all the important information relevant to Ride Cover and opt into Ride Cover from that page.
Once you have opted into Ride Cover, we will send you a message confirming your subscription. To check if you are successfully opted into Ride Cover, you can tap on ‘Ride Cover’ in the Grab homepage screen and look under the “My Plans” tab to see the status of your Ride Cover plan. If you do not see Ride Cover as one of your plans, it means you have not successfully opted in

 Submit a query to Grab Customer Support so we can assist you.

If you are opted into Ride Cover, you will be charged the Ride Cover Fee (on eligible rides). You will also be able to see this on your Booking Screen and in the ride receipt that is emailed to you after your ride has been completed.
Business rides (Grab for Business) using any service types are not covered by Ride Cover. JustGrab is also not eligible for Ride Cover. If you are opted into Ride Cover and take any of the above ineligible rides, no Ride Cover fee will be charged and you will not enjoy the Ride Cover benefits for that ride.
Only the Personal Accident coverage portion from the Ride Cover programme would be eligible.
No. Once you have opted into Ride Cover, the Ride Cover fee will be added to every eligible ride. If the Ride Cover fee is charged for an eligible ride, that ride is covered by Ride Cove
Provided that you have subscribed to the Ride Cover, if you have booked an eligible ride, and your Grab driver arrives more than ten (10) minutes after the initial estimated arrival time shown on the Grab Application on which you booked the ride, provided that the journey is completed and in accordance to the Ride Cover Terms and Conditions, Grab will credit your Grab account with a Grab Credit worth VND 20,000, provided that: (i). Your Ride Cover subscription was active when you booked the Ride; (ii). You do not cancel the ride booked; and (iii). the Grab Driver does not cancel your ride booked. You are only entitled to be credited a maximum of one (1) Grab Credit per calendar day. The Grab Credit will expire 6 months from the date of issue.
the Grab Credit is not an insurance product as it is made available to you by Grab. It is an added feature exclusive to Ride Cover.

Booking Experience

If the Ride Cover fee was not charged, you do not qualify for the Ride Cover benefits.

Opt-Out Experience

If you have previously opted in to Ride Cover, you can opt out any time before booking a ride. 

If you’re viewing this from the mobile device with your Grab app

  1. Simply click here to be directed straight to the page. Next, tap on the green toggle under Status to switch it off and select the Opt Out option to confirm.

If you’re viewing this from other devices.

Scan the QR code below.

  1. Open your Grab app and click on the Ride Cover card under Keep discovering section
  2. In the Insurance tile, you will see My Plans tab and click on Ride Cover.
  3. Tap on the green toggle under Status to switch it off. Select the Opt Out option to confirm. Status of the plan will be grey out as below:

Payout Experience

If you qualify for the Grab Credit (you select eligible ride and your pick-up was delayed for more than 10 minutes after the initial estimated arrival time), you will receive an inbox message informing you that you have received the Grab Credit. You can find this Grab Credit for a Pick-Up Delay under the “My Rewards” tab in GrabRewards.
Yes, you only qualify if your pick-up is more than 10 minutes after the given estimated arrival time.
If you cancel the ride, you will only receive the voucher if your pick-up is delayed by more than 10 minutes after the given estimated arrival time.
If you cancel the ride, you will only receive the voucher if your pick-up is more than 10 minutes after the given estimated arrival time.

Fraud Management Experience

Fraudulent activity has been detected on your Grab account. Please submit a query to Grab Customer Support so that we can help you.

Personal Accident

You are covered for Accidental Loss of life, Disablement, Loss of sight or Permanent Disability up to VND 500,000,000.

No, this is a personal accident policy that covers you for accidental injury.
The Personal Accident insurance starts when you board the vehicle and expires when you alight from the vehicle and/or remove all contact with the vehicle (whichever occurs last).
The benefits of Personal Accident insurance are payable in addition to any other insurance benefits to which you may be entitled
No, the Personal Accident insurance is only effective within Vietnam.
To be eligible for cover, you must be: (a) a Vietnamese resident; (b) a Grab Passenger who has subscribed to the “Ride Cover”; (c) aged from eighteen (18) to sixty-five (65) Grab Passenger means a person who is a passenger of a Grab Driver on a trip booked through the Grab Application
Insured Person includes (i) a passenger who has subscribed to the “Ride Cover Family Member means legal spouse, children (natural or adopted), siblings, siblings in law, parents, parents in law, grandparents, grandchildren, stepparents or stepchildren
Exclusions that apply include but are not limited to: Any loss or Injury arising from/ or in consequence of the following causes: Actions by you while under the influence of alcohol, addictive drugs, narcotic drugs to the extent of being unable to control one’s mind. Suicide or attempted suicide or self-inflicted injury. Sickness, disease, or any bacterial infections except pyogenic infections, tetanus, or rabies from a wound or cut suffered as a result of an accident. Medical treatment or surgical treatment except the necessary treatment for the injury which is covered under this Insurance Policy and occurring within the Insurance Period. Pregnancy, childbirth, miscarriage, abortion, infertility, cosmetic surgery, mental disorder, or venereal or other sexually transmitted disease. Dental care, root canal treatment, replacement of or new sets of dentures except necessary first aid treatment following an accident. Backache as a result of Herniated Disc, Prolapsed Disc, Subluxation or Spondylolisthesis, Degeneratation or Spondylosis except if there is a fracture or dislocation of spinal cord as a result of an accident. Loss or Injury which occurs: While the Insured Person is taking part in a brawl or taking part in inciting a brawl. While the Insured Person is committing a felony or while the Insured Person is being arrested, under arrest.
The Personal Accident Insurance premium is included in the Ride Cover fee in the Grab Application .
To submit a Personal Accident Insurance claim you can follow the options below: Visit website: www.Chubbclaims.com.vn to complete your online submission Required supporting documentation for Personal Accident claims include but is not limited to: The completed Personal Accident Insurance Claim Form (original). The certified true copies of Police report, Carrier or other competent authority regarding the Accident, loss or damage (certified true copies); Any additional evidence required by Chubb Vietnam to review and assess the claim related to this Policy (original or certified true copies); Death certificate (certified true copies) for Accident Loss of life claims. Chubb must receive notification of a claim along with accompanying documents within thirty (30) days of the Accident taking place which gives rise to a claim; To submit a claim by post please submit the relevant documents to CHUBB Insurance Vietnam Company at the following address: Saigon Finance Center, 9 Dinh Tien Hoang St., 8/F, DaKao Ward, Dist. 1, Ho Chi Minh City, Vietnam. If I have any additional questions on the Personal Accident Insurance who can I contact? For more information or assistance, you can reach out to Chubb’s Customer Service Hotline at +84 028 3910 7260 (Mondays to Fridays, 8.30am – 5.30pm, excluding weekends and public holidays).
The personal accident insurance policy is distributed by GrabInsure VN Ltd. and is underwritten by Chubb Insurance Vietnam Co. Ltd. Grab Company Limited shall undertake the insurance policy as the master policyholder for the benefit of you as the insured member.