Important note on modified devices

We’ve noticed that there are Grab drivers using modified devices. These are phones which have been rooted or jailbroken. For greater account security, you will soon be unable to login to your Grab driver account if you are using a modified device.

Why this restriction?

Modified devices are a risk to our system because they may:


  • Compromise your privacy for fraudulent attacks

  • Interfere with our functions via third-party software

  • Prevent fair and equal allocations of jobs

Check your phone

This concerns both your personal security and Grab’s integrity, so please check your phone. If you’re using a modified device, either restore it to its original settings, or use another unmodified device.

For details and suggestions on how to proceed, visit www.grab.com/sg/modifieddevices

What to do if your device has been modified

Depending on how complicated your case may be, you can:


  • Refer to online tutorials on restoring your device settings

  • Get help at the store that sold you the device, or

  • Use another unmodified device

Take note! Unrooting deletes all data on the device, so make sure you back up your data before proceeding.
It is also done at your own risk, and Grab will not be held responsible for any damages that may occur.