Because you are important to us, it is our top priority to ensure your peace of mind during your rides with Grab. This includes ensuring that you are protected from pick-up to drop-off, regardless of who is at fault in the event of an accident.
We work only with the top global insurers to innovate new solutions, and importantly, choose only the most reliable and relevant insurance products that fit your needs.
One of the first insurance products in which we are proud to announce is the Grab Group Personal Accident insurance that covers all GrabBike/GrabCar rides within Vietnam. It is the first of its kind additional personal accident insurance for both drivers and passengers in the ridesharing industry, at zero deductible and no additional cost for every GrabBike/GrabCar ride.
WHO IS COVERED UNDER THIS POLICY?
Insured Persons covered under this Policy are:
(a) Eligible drivers who are registered with GrabBike/GrabCar
(b) Fare-paying passengers who have registered to be transported in a GrabBike/GrabCar registered vehicle.
WHEN AND WHERE DOES THE COVER COMMENCE?
Whenever you are on a GrabBike/GrabCar booking, the Group Personal Accident insurance covers the trip in its entirety:
WHAT IS COVERED BY THIS POLICY?
Our personal insurance is designed to compensate the Insured Person(s) for bodily injuries arising from a GrabBike/GrabCar accident, no matter who is at fault. Reimbursement for the Insured Person for the following types of claims, up to the limits as specified in the Policy:
Accidental Death
An insured person sustains an injury during the covered trip that results in death. A funeral allowance is provided as an additional death benefit.
Permanent Disablement
An insured person sustains an injury during the covered trip that results in a permanent disability. We will compensate based on the degree of impairment or disability, as set out by the policy regarding the relevant percentage for each part of the body.
Medical Expenses
An insured person sustains an injury during the covered trip that incurs expenses for medical treatment. The insurance will receive and notify the claim results within 20 working days from receipt of valid documents from the customers (driver / passenger).
General exclusions apply, e.g. war, military service or operations, any willful or unlawful act, all complications arising from pregnancy-related or pre-existing medical conditions, the influence of alcohol or drugs, engaging in racing on wheels and dentistry.
HOW TO REPORT ACCIDENTS AND CLAIMS?
Please report any accident to our customer service and the police immediately if you are involved in an accident during a GrabCar trip. Our customer service are available 24/7 to respond to any issue. You may be required to answer several questions (Who,What,When,Where,Why & How) to ascertain the accident information:
TERM OF APPLICATION:
Our customer service will then advise you about the claim process, as well as all the relevant documents necessary for filing a claim with the insurance firms.
NOTICE AND PROOF OF CLAIM
All accidents shall be reported to the insurance firm by submitting the claim report within the stipulated agreement period, no later than 30 days of the accident occurring. If no reports are made within 30 days of the accident occurring, the insurance company will have the right to refuse the claim later then.
All the relevant proof and documents necessary, such as the medical certificates, original final hospital/medical bills, medical reports (if any), police report/ accident report, proof of Grab booking, etc. must be submitted to the insurance firm.
Our insurance policy is available in all cities across the six Southeast Asian countries in which we operate. Some countries may have specific local requirements that have been modified or additional terms of the insurance policy. Nevertheless, all policies are similarly structured in principle.
Suggestions or comments? Write to us at https://help.grab.com/hc/vi – we look forward to hearing from you.Last updated on April 18, 2018 I Write by Grab Safety Team
