A safer everyday for everyone

Grab’s ambition is to build a trusted and secure marketplace where entrepreneurs and consumers can participate and thrive with peace of mind. As millions continue to rely on us daily, safety remains our top priority.

You control who sees your information

Our app and backend systems employ best-in-class security frameworks that guard users’ accounts, transaction data, e-wallet, and private information.

GrabPIN second-factor authentication

Users are asked to key in their GrabPIN when accessing sensitive information in their GrabPay wallet, or if suspicious activity is detected.

Security email alerts

Alerts are sent to the email address on the user's account when a device change is detected or a new social account is linked.

Banning of modified devices

For greater account security, those accessing their Grab account with modified devices are unable to login to their Grab driver account.

Fairplay programme

Grab FairPlay programme is a platform where Grab users are incentivised for reporting any fraudulent activities within the Grab community.

Safe Communications

Your identity and personal information are protected across all communication channels - GrabChat, VOIP Calls, and Direct Calls (number masking).

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    GrabPIN second-factor authentication

    Users are asked to key in their GrabPIN when accessing sensitive information in their GrabPay wallet, or if suspicious activity is detected.

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    Security email alerts

    Alerts are sent to the email address on the user's account when a device change is detected or a new social account is linked.

  • 3/5

    Banning of modified devices

    For greater account security, those accessing their Grab account with modified devices are unable to login to their Grab driver account.

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    Fairplay programme

    Grab FairPlay programme is a platform where Grab users are incentivised for reporting any fraudulent activities within the Grab community.

Your every transaction is protected

Every payment and transaction made is valuable. Our app features are continually strengthened and protected by the latest technology and stringent processes, so users can do what they need with peace of mind.

End-to-end encryption

All personal information and payment transactions are encrypted and protected with a 24/7 fraud detection engine.

Verification through biometrics

You can enable fingerprint scanning authentication on Android devices or Face ID authentication on iOS.

Industry-acclaimed standards

GrabPay is PCI DSS level 1 compliant, which is the highest standard of security for payments. We apply the most stringent standards when storing, transmitting, and processing your data.

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    End-to-end encryption

    All personal information and payment transactions are encrypted and protected with a 24/7 fraud detection engine.

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    Verification through biometrics

    You can enable fingerprint scanning authentication on Android devices or Face ID authentication on iOS.

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    Industry-acclaimed standards

    GrabPay is PCI DSS level 1 compliant, which is the highest standard of security for payments. We apply the most stringent standards when storing, transmitting, and processing your data.

A safer on-ground experience for all

No consumer or partner should have to feel unsafe while using any of our services. Grab is always on standby to ensure a smooth and secure experience, no matter where you are or what service you choose to use.

Identity verification and authentication

Real-time selfie verification is required to ensure only registered Driver-Partners can accept bookings via the Grab app. Passengers on the other hand, are also verified through bank card or selfie authentication to protect Driver-Partners.

AudioProtect

Make every trip worry-free by enabling audio recording during a ride. The recording will be encrypted and only reviewed should a safety incident arise.

Quiet Ride

Head to your destination in peace with minimum conversation by opting for ‘Quiet Ride’.

24/7 Safety Centre

We’re here for you, round the clock. Get emergency assistance, report safety issues, and share ride details with your loved ones.

Trip monitoring

Grab continuously monitors the ride to detect unsafe scenarios and sends an alert to users in case they need any support.

Fatigue Nudge

Driving for hours can be physically demanding, so if drivers have exceeded the recommended threshold of hours, timely reminders to get sufficient rest will be sent.

Driving Safety Report

Drivers are provided a customised safety report in-app, with detailed breakdowns of where exactly the unsafe event took place.

Food standards report

Make a report about the safety and quality of the food delivered to you, and provide feedback to help us and our merchant-partners improve.

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    Identity verification and authentication

    Real-time selfie verification is required to ensure only registered Driver-Partners can accept bookings via the Grab app. Passengers on the other hand, are also verified through bank card or selfie authentication to protect Driver-Partners.

  • 2/8

    AudioProtect

    Make every trip worry-free by enabling audio recording during a ride. The recording will be encrypted and only reviewed should a safety incident arise.

  • 3/8

    Quiet Ride

    Head to your destination in peace with minimum conversation by opting for ‘Quiet Ride’.

  • 4/8

    24/7 Safety Centre

    We’re here for you, round the clock. Get emergency assistance, report safety issues, and share ride details with your loved ones.

Our policies

These policies help create a safer everyday for everyone.

Awards and accreditations

Award-winning wallet security

Florin Awards 2016, Global Payment Summit

The highest standard of security for payments

GrabPay: PCI DSS level 1 compliant

First in the ride-hailing industry globally

ISO 9001:2015 Quality Certification

About us

See how we're driving Southeast Asia forward.

Learn More

Learn More
Grab Vietnam
Forward Together

Grab Company Limited
Address: Mapletree Business Centre Building, 1060 Nguyen Van Linh, Tan Hung Ward, Ho Chi Minh City, Vietnam
Enterprise No.: 0312650437 issued by the Department of Planning and Investment of Ho Chi Minh City on February 14th, 2014
Legal Representative: Ma Tuan Trong
Position: Director

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Dịch vụ trung gian thanh toán do Công ty Cổ phần Công nghệ và Dịch Vụ Moca cung cấp. Mã số doanh nghiệp: 0106254974