Covid-19 response

Grab is working closely with our partners to create and implement initiatives that ensure everyone has access to the right information and resources to get vaccinated.

Vaccination for all

Grab’s goal is to reach fully vaccinated* status for all Grab employees and Grab driver- and delivery-partners by the end of 2022*. We are working closely with governments to use our reach and network to ensure greater distribution of vaccines across SEA.

We are subsidising the cost of Covid-19 vaccines for driver- and delivery-partners not covered by national vaccination programmes.

Grab is also providing discounted rides to and from vaccination centres for those requiring assistance—such as the elderly or disabled.

*We recognise that this is dependent on the availability and access of vaccines to our partners and the wider community, and are closely monitoring this.

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Grab, with partners from the public and private sectors, launched GrabBayanihan—a community-driven initiative to address the economic and medical pain points brought by the pandemic.

Grab also acknowledges #PinoyFrontliners who continuously served during this time of need.

See GrabBayanihan in action


Additional earning opportunities

We expanded the GrabMart and GrabAssistant services to more countries across the region, allowing our partners to access more earning opportunities through the Grab platform.

Loans to help merchant-partners

Grab provides merchant-partners with loans to sustain their business plans, making sure that they not only survive but also stand a chance to thrive during these times.

Safety and hygiene standards

Early into the pandemic, Grab launched GrabProtect: a suite of safety and hygiene measures to minimise Covid-19 risk on our transport services.

No mask, no ride

Passengers and driver-partners must wear a mask at all times. If either is not wearing a mask, either party can cancel the ride and the cancellation penalty fee will be waived. Cancellation reasons are monitored and necessary action is taken to ensure safety standards are enforced.

Online health and hygiene declaration

Driver- and delivery-partners are required to submit an online health and hygiene declaration form through the app before starting the ride or delivery. This is to confirm they do not exhibit Covid-19 symptoms and have adopted necessary safety measures. Driver- and delivery-partners are also required to take a mask selfie before starting their shift.

Contactless delivery

Consumers can notify delivery-partners via GrabChat to leave their orders at their doorstep, lobby, or specified location.

Cashless payments

Consumers are encouraged to choose cashless payments to minimise contact, making every ride and delivery even safer.

Hygiene kits for partners

Driver- and delivery-partners are advised to frequently disinfect their vehicles and GrabFood delivery bags. Grab has also worked with multiple partners to provide free GrabProtect hygiene kits that include face masks and sanitisers for our partners.

Safety feedback

Consumers are able to provide feedback through our in-app ratings and feedback feature on health and hygiene concerns. Their feedback is investigated and necessary action is taken to ensure everyone’s safety.

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